Epson printer prints blank pages only on mint

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confusious

Epson printer prints blank pages only on mint

Post by confusious »

I am trying to print using my epson xp-640 and the paper comes out blank. I goto settings and find printer on network. The system defaults to 9pin as specific driver for xp-640 is not listed. Enabled and shared is checked. I select "print test page" but the paper comes out without any ink. I tried all recommendations given under troubleshooting but still only produces a blank paper. Here is the troubleshooting log for review. I want to switch to linux mint but need to print for my job and would appreciate any help I can get. I will attempt to add log now. Sorry. I don't know how to condense log so I must copy and paste log full text to this topic. I do get a low ink warning but printer works fine with other OS on different computer and I assure you low ink is not the problem.

Page1(<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f0f3450aa90>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.CheckLocalServerPublishing.CheckLocalServerPublishing object at 0x7f0f3450a668>):
{'local_server_exporting_printers': False}
Page 3 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f0f3450a2e8>):
{'cups_dest': <cups.Dest EPSON-XP-640-Series (default)>,
'cups_instance': None,
'cups_queue': 'EPSON-XP-640-Series',
'cups_queue_listed': True}
Page 4 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f0f3450aac8>):
{'cups_device_uri_scheme': 'dnssd',
'cups_printer_dict': {'device-uri': 'dnssd://EPSON%20XP-640%20Series._ipp._tcp.local/?uuid=cfe92100-67c4-11d4-a45f-9caed30d3ea0',
'printer-info': 'EPSON XP-640 Series',
'printer-is-shared': True,
'printer-location': '',
'printer-make-and-model': 'Epson 9-Pin Series',
'printer-state': 3,
'printer-state-message': '',
'printer-state-reasons': ['marker-supply-low-warning'],
'printer-type': 167940,
'printer-uri-supported': 'ipp://localhost/printers/EPSON-XP-640-Series'},
'cups_printer_remote': False,
'is_cups_class': False,
'local_cups_queue_attributes': {'charset-configured': 'utf-8',
'charset-supported': ['us-ascii', 'utf-8'],
'color-supported': False,
'compression-supported': ['none', 'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': '2.1.3',
'device-uri': 'dnssd://EPSON%20XP-640%20Series._ipp._tcp.local/?uuid=cfe92100-67c4-11d4-a45f-9caed30d3ea0',
'document-format-default': 'application/octet-stream',
'document-format-supported': ['application/octet-stream',
'application/pdf',
'application/postscript',
'application/vnd.adobe-reader-postscript',
'application/vnd.cups-pdf',
'application/vnd.cups-pdf-banner',
'application/vnd.cups-postscript',
'application/vnd.cups-raster',
'application/vnd.cups-raw',
'application/x-cshell',
'application/x-csource',
'application/x-perl',
'application/x-shell',
'image/gif',
'image/jpeg',
'image/png',
'image/pwg-raster',
'image/tiff',
'image/urf',
'image/x-bitmap',
'image/x-photocd',
'image/x-portable-anymap',
'image/x-portable-bitmap',
'image/x-portable-graymap',
'image/x-portable-pixmap',
'image/x-sgi-rgb',
'image/x-sun-raster',
'image/x-xbitmap',
'image/x-xpixmap',
'image/x-xwindowdump',
'text/css',
'text/html',
'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported': ['en-us'],
'ipp-features-supported': ['subscription-object'],
'ipp-versions-supported': ['1.0',
'1.1',
'2.0',
'2.1'],
'ippget-event-life': 15,
'job-cancel-after-default': 10800,
'job-cancel-after-supported': (0, 2147483647),
'job-creation-attributes-supported': ['copies',
'finishings',
'ipp-attribute-fidelity',
'job-hold-until',
'job-name',
'job-priority',
'job-sheets',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-hold-until-default': 'no-hold',
'job-hold-until-supported': ['no-hold',
'indefinite',
'day-time',
'evening',
'night',
'second-shift',
'third-shift',
'weekend'],
'job-ids-supported': True,
'job-k-limit': 0,
'job-k-octets-supported': (0, 484417000),
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': ['copies',
'finishings',
'job-hold-until',
'job-name',
'job-priority',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-sheets-default': ('none', 'none'),
'job-sheets-supported': ['none',
'classified',
'confidential',
'form',
'secret',
'standard',
'topsecret',
'unclassified'],
'jpeg-k-octets-supported': (0, 484417000),
'jpeg-x-dimension-supported': (0, 65535),
'jpeg-y-dimension-supported': (1, 65535),
'marker-change-time': 1531189573,
'marker-colors': ['#000000',
'#00FFFF',
'#FF00FF',
'#FFFF00',
'#000000'],
'marker-high-levels': [100,
100,
100,
100,
100],
'marker-levels': [2, 95, 93, 93, 31],
'marker-low-levels': [15, 15, 15, 15, 15],
'marker-names': ['Photo Black ink',
'Cyan ink',
'Magenta ink',
'Yellow ink',
'Black ink'],
'marker-types': ['ink-cartridge',
'ink-cartridge',
'ink-cartridge',
'ink-cartridge',
'ink-cartridge'],
'media-bottom-margin-supported': [635],
'media-col-default': '(unknown IPP value tag '
'0x34)',
'media-col-supported': ['media-bottom-margin',
'media-left-margin',
'media-right-margin',
'media-size',
'media-source',
'media-top-margin',
'media-type'],
'media-default': 'na_letter_8.5x11in',
'media-left-margin-supported': [635],
'media-right-margin-supported': [635],
'media-size-supported': ['(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)'],
'media-supported': ['na_letter_8.5x11in',
'na_legal_8.5x14in',
'iso_a4_210x297mm',
'om_fan-fold-us_377.83x279.4mm',
'custom_min_0.5x0.5in',
'custom_max_15x-490.-931in'],
'media-top-margin-supported': [635],
'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 300,
'multiple-operation-time-out-action': 'process-job',
'natural-language-configured': 'en-us',
'notify-attributes-supported': ['printer-state-change-time',
'notify-lease-expiration-time',
'notify-subscriber-user-name'],
'notify-events-default': ['job-completed'],
'notify-events-supported': ['job-completed',
'job-config-changed',
'job-created',
'job-progress',
'job-state-changed',
'job-stopped',
'printer-added',
'printer-changed',
'printer-config-changed',
'printer-deleted',
'printer-finishings-changed',
'printer-media-changed',
'printer-modified',
'printer-restarted',
'printer-shutdown',
'printer-state-changed',
'printer-stopped',
'server-audit',
'server-restarted',
'server-started',
'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': ['ippget'],
'notify-schemes-supported': ['dbus',
'mailto',
'rss'],
'number-up-default': 1,
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
56,
57,
59,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423,
14],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': 'face-up',
'output-bin-supported': ['face-up'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pdf-k-octets-supported': (0, 484417000),
'pdf-versions-supported': ['adobe-1.2',
'adobe-1.3',
'adobe-1.4',
'adobe-1.5',
'adobe-1.6',
'adobe-1.7',
'iso-19005-1_2005',
'iso-32000-1_2008',
'pwg-5102.3'],
'pdl-override-supported': ['attempted'],
'port-monitor': 'none',
'port-monitor-supported': ['none'],
'print-color-mode-default': 'monochrome',
'print-color-mode-supported': ['monochrome'],
'print-quality-default': 4,
'print-quality-supported': [4],
'printer-commands': 'none',
'printer-config-change-date-time': '(IPP_TAG_DATE)',
'printer-config-change-time': 1531189571,
'printer-current-time': '(IPP_TAG_DATE)',
'printer-dns-sd-name': 'EPSON XP-640 Series @ '
'charliemike-Tosh',
'printer-error-policy': 'retry-job',
'printer-error-policy-supported': ['abort-job',
'retry-current-job',
'retry-job',
'stop-printer'],
'printer-geo-location': '(unknown IPP value '
'tag 0x12)',
'printer-get-attributes-supported': ['document-format'],
'printer-icons': 'http://localhost/icons/EPSON-XP-640-Series.png',
'printer-info': 'EPSON XP-640 Series',
'printer-is-accepting-jobs': True,
'printer-is-shared': True,
'printer-location': '',
'printer-make-and-model': 'Epson 9-Pin Series',
'printer-more-info': 'http://localhost/printers/EPSON-XP-640-Series',
'printer-name': 'EPSON-XP-640-Series',
'printer-op-policy': 'default',
'printer-op-policy-supported': ['authenticated',
'default'],
'printer-organization': '',
'printer-organizational-unit': '',
'printer-resolution-default': (120, 72, 3),
'printer-resolution-supported': [(60, 72, 3),
(120, 72, 3),
(240, 72, 3)],
'printer-settable-attributes-supported': ['printer-geo-location',
'printer-info',
'printer-location',
'printer-organization',
'printer-organizational-unit'],
'printer-state': 3,
'printer-state-change-date-time': '(IPP_TAG_DATE)',
'printer-state-change-time': 1531189733,
'printer-state-message': '',
'printer-state-reasons': ['marker-supply-low-warning'],
'printer-type': 167940,
'printer-up-time': 1531190351,
'printer-uri-supported': ['ipp://localhost/printers/EPSON-XP-640-Series'],
'printer-uuid': 'urn:uuid:529d991b-f4cd-3c21-4d26-faeda1df02f8',
'pwg-raster-document-resolution-supported': [(60,
72,
3),
(120,
72,
3),
(240,
72,
3)],
'pwg-raster-document-sheet-back': 'normal',
'pwg-raster-document-type-supported': ['adobergb-8',
'adobergb-16',
'black-1',
'black-8',
'black-16',
'cmyk-8',
'cmyk-16',
'rgb-8',
'rgb-16',
'sgray-1',
'sgray-8',
'sgray-16',
'srgb-8',
'srgb-16'],
'queued-job-count': 0,
'server-is-sharing-printers': True,
'sides-default': 'one-sided',
'sides-supported': ['one-sided'],
'uri-authentication-supported': ['requesting-user-name'],
'uri-security-supported': ['none'],
'which-jobs-supported': ['completed',
'not-completed',
'aborted',
'all',
'canceled',
'pending',
'pending-held',
'processing',
'processing-stopped']}}
Page 5 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f0f34d97908>):
{'cups_printer_ppd_defaults': {'General': {'PageRegion': 'Letter',
'PageSize': 'Letter',
'Resolution': '120x72dpi'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 6 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f0f34df20b8>):
{'printer_is_remote': False}
Page 7 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f0f34d85fd0>):
{'cups_device_dict': {'device-class': 'network',
'device-id': 'MFG:EPSON;MDL:XP-640 '
'Series;CMD:PWG,URF,JPEG;',
'device-info': 'EPSON XP-640 Series',
'device-make-and-model': 'EPSON EPSON XP-640 Series'}}
Page 8 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7f0f34daa978>):
{'printer-state-message': '',
'printer-state-reasons': ['marker-supply-low-warning']}
Page 9 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7f0f344db438>):
{'test_page_attempted': '09/Jul/2018:22:39:57 -0400',
'test_page_completions': [(2, 'Job completed.')],
'test_page_job_id': [2],
'test_page_job_status': [(True,
2,
'EPSON-XP-640-Series',
'Test Page',
'Completed',
{'attributes-charset': 'utf-8',
'attributes-natural-language': 'en-us',
'date-time-at-completed': '(IPP_TAG_DATE)',
'date-time-at-creation': '(IPP_TAG_DATE)',
'date-time-at-processing': '(IPP_TAG_DATE)',
'document-format': 'application/vnd.cups-pdf-banner',
'document-format-detected': 'application/vnd.cups-pdf-banner',
'job-hold-until': 'no-hold',
'job-id': 2,
'job-impressions-completed': 0,
'job-k-octets': 1,
'job-media-progress': 84,
'job-media-sheets-completed': 0,
'job-more-info': 'http://localhost/jobs/2',
'job-preserved': False,
'job-printer-state-message': '',
'job-printer-state-reasons': ['marker-supply-low-warning'],
'job-printer-up-time': 1531190442,
'job-printer-uri': 'ipp://localhost/printers/EPSON-XP-640-Series',
'job-priority': 50,
'job-sheets': ['none', 'none'],
'job-state': 9,
'job-state-reasons': 'processing-to-stop-point',
'job-uri': 'ipp://localhost/jobs/2',
'job-uuid': 'urn:uuid:74e6a68b-7ff1-320c-79d8-6e6accfd4152',
'number-of-documents': 0,
'printer-uri': 'ipp://localhost/printers/EPSON-XP-640-Series',
'time-at-completed': 1531190419,
'time-at-creation': 1531190397,
'time-at-processing': 1531190397})],
'test_page_successful': False}
Page 10 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7f0f3498a748>):
{'printer-state-message': 'Waiting for job to complete.',
'printer-state-reasons': ['marker-supply-low-warning']}
Page 11 (<troubleshoot.Locale.Locale object at 0x7f0f3498a860>):
{'printer_page_size': 'Letter',
'system_locale_lang': None,
'user_locale_ctype': 'en_US',
'user_locale_messages': 'en_US'}
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 4 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
deepakdeshp
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Re: Epson xp-640 printer printing blank pages

Post by deepakdeshp »

If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help.
Regards,
Deepak

Mint 21.1 Cinnamon 64 bit with AMD A6 / 8GB
Mint 21.1 Cinnamon AMD Ryzen3500U/8gb
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kyphi
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Posts: 2735
Joined: Sat Jul 09, 2011 1:14 am
Location: The Hunter Valley, Australia

Re: Epson xp-640 printer printing blank pages

Post by kyphi »

You could install the drivers for the XP-640 (not xp-640) from the Epson Download Centre:

http://download.ebz.epson.net/dsc/searc ... ch/?OSC=LX
Linux Mint 21.3 Cinnamon
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Mick-Cork
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Re: Epson xp-640 printer printing blank pages

Post by Mick-Cork »

hi Confusious,

Just to let you know I have an Epson XP-640 running fine with Cinnamon / LM 18.3. I bought it before the official Epson driver was released and I used one of the generic Epson drivers initially. At that point I could print, but not scan.

When the official XP-640 driver became available I installed it and scanning has also worked since. Guess what I'm saying is that the printer will work with LM, so don't give up on it. (I use the USB connection, haven't tried the wireless option).
confusious

Re: Epson xp-640 printer printing blank pages

Post by confusious »

Hello,

Thank you for your replies. I tried the links given which mostly tell me how to set up the printer. I know printers are easy to set up. I have my printer set up on all devices. Ipad, windows10, and android all work fine. Its just linux that I have the problem. Just blank paper comes out.

I goto "printer" and find the epson XP-640 with no problem. My epson's manual had no driver for linux and the printer setup process through linux does not include driver for the epson XP-640. It recommends using the 9pin which I do. I found the driver for the printer in linux with the links provided and tried downloading those but the problem of blank pages continues.

I also get a printer error message after I begin printing. It flashes on the screen to quick to read but does say something about cups.

I have not tried connecting the USB cable yet because I am currently unable to walk, but because I work from home, I would prefer wireless printing anyway.

Any other suggestions would be appreciated.
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kyphi
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Re: Epson XP-640 printer printing blank pages

Post by kyphi »

Please check that you have the correct driver installed.

If you are using a 64 bit operating system the correct driver for your XP-640 is "epson-inkjet-printer-escpr_1.6.22-1lsb3.2_amd64.deb".
If you are using a 32 bit operating system the correct driver for your XP-640 is "epson-inkjet-printer-escpr_1.6.22-1lsb3.2_i386.deb".

Once the unit works, both printer and scanner, connected via USB, then it can be configured to operate via Wi-Fi.

Epson drivers are available only from the Epson Download Centre http://download.ebz.epson.net/dsc/searc ... ch/?OSC=LX
Linux Mint 21.3 Cinnamon
confusious

Re: Epson XP-640 printer printing blank pages

Post by confusious »

kyphi wrote: Sat Jul 14, 2018 7:17 pm Please check that you have the correct driver installed.

Epson drivers are available only from the Epson Download Centre http://download.ebz.epson.net/dsc/searc ... ch/?OSC=LX
Sorry I didn't get back right away.

I have installed a few different drivers for my printer with the 1 from this link the most probable one. The printer still prints blank pages. Like I said before, the printer works fine on an ipad, an android, and even windows (believe it or not). Although for other installation reasons I have to use windows as my work os anyways and mint is my toy. I would still love to be able to print using mint and very curious to figure this out anyway.

Mint makes installing a printer easy and it seems not to many problems with it. Maybe Epson has confronted this problem before. I will message them shortly. Possibly (seems highly probable) that the problem is the printer itself or the driver itself has a problem. Although I have used multiple different drivers for my printer found with many different links. Maybe all links contain same version of driver making that the possible culprit. I did also use the generic drivers named by how many pins in the mint printer installation wizard and these also just made printing noises like it was working but still blank pages.

Any other ideas from members of this great community?
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kyphi
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Re: Epson XP-640 printer printing blank pages only on mint

Post by kyphi »

Instead of selecting the "number of pins" why don't you select XP-640.

Independently from the computer, your printer should be able to perform a self-test - look under Maintenance.
Linux Mint 21.3 Cinnamon
confusious

Re: Epson XP-640 printer printing blank pages only on mint

Post by confusious »

kyphi wrote: Sun Sep 09, 2018 1:29 am Instead of selecting the "number of pins" why don't you select XP-640.
Independently from the computer, your printer should be able to perform a self-test - look under Maintenance.
The XP-640 driver was not included in that default list so the pins driver was the best option I assumed. The printer does work with Windows 10, an ipad, and even my android. The printer also does technically work with whatever driver I use, even the pin driver, but when printing no ink on the paper at all. The printer does print with ink on every other device I have but mint is the only os in which blank paper comes out. I don't know about other linux systems. This happens when I run the test or try to print up a document.

This tells me that it's a problem only happening with mint. I really want to switch to mint as my work os as well as my main os but I need to print for work rendering mint useless for work purposes. I still must contact Epson it looks like. I just haven't had time.

It seems nobody has run into this problem before. I thought the log might have clues but I don't know what is good or not. I can see the log shows the printer was found and became default. About three quarters down the log gives a few printer error messages along with unknown IPP value. Further down the log sounds like its questioning the printers sanity which I've been doing since this began happening.

Please help me. Setting up the printer was easy, yes. But what is a printer if it shall not print? (Saves me money on ink but I really wish mint and my printer could get along).
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kyphi
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Re: Epson printer prints blank pages only on mint

Post by kyphi »

You could try and set up the printer as a "new" printer. Here at home, I have two entries for my Epson Artisan - USB connected and WiFi connected.
In an earlier post I recommended to connect the printer via USB cable first and then configure connecting via WiFi.
With the correct driver (32 bit or 64 bit as required) from the Epson Download Centre installed and using a USB connection all should be well.
Linux Mint 21.3 Cinnamon
confusious

Re: Epson printer prints blank pages only on mint

Post by confusious »

kyphi wrote: Thu Sep 13, 2018 6:20 pm You could try and set up the printer as a "new" printer. Here at home, I have two entries for my Epson Artisan - USB connected and WiFi connected.
In an earlier post I recommended to connect the printer via USB cable first and then configure connecting via WiFi.
With the correct driver (32 bit or 64 bit as required) from the Epson Download Centre installed and using a USB connection all should be well.
Thank-you for reminding me. When I went to find a USB cord for printers I realized I had thrown it out when I moved thinking they served no purpose with the modern technology. Guess I was wrong.

Going to pick up ink today, might as well get a printer cord and try it. I'll let you know how it turns out.

I misread your last post also. I work from home and was thinking you meant to only use the USB cord for printing projects which just wouldn't work for my situation but setting the wifi up by the USB cord is definatly a possible fix.
confusious

Re: Epson xp-640 printer printing blank pages

Post by confusious »

kyphi wrote: Tue Jul 10, 2018 2:29 am XP-640 (not xp-640)

http://download.ebz.epson.net/dsc/searc ... ch/?OSC=LX
Thanx. Correction noted.
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