System freezes once per day

All Gurus once were Newbies
Forum rules
There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Please stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions prefer the other forums within the support section.
Before you post please read how to get help
Post Reply
bovardd
Level 1
Level 1
Posts: 3
Joined: Wed Jul 18, 2018 3:27 pm

System freezes once per day

Post by bovardd » Wed Jul 18, 2018 3:49 pm

Just set up new HP Pavilion computer last week with dual boot Win10 and Linux Mint Tara Cinnamon 19 (split 1 Terabyte drive with 500 GB for Win10, 500 for Mint). While in Linux, system has locked up once daily over the past week with both mouse and keyboard frozen. No combination of the usual keystroke breakouts will allow soft reboot. I have to hard reboot each time to recover. Most likely hardware related issue (as in, some bug in a driver or setting with your specific hardware)? Thanks for any insight... Goal is to work 100% in Linux and not boot into Win10 ever.
Note: side issue that's I've worked around by connecting cat6 ethernet to WiFi: tried to install driver for Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter but haven't yet been successful; system won't recognize the 8821 adapter. Win10 connects wirelessly fine.
Thank you, Doug

Code: Select all

inxi -Fxrz output:
System:    Host: HP-Pavilion-Gaming-Desktop-690-00xx Kernel: 4.15.0-20-generic x86_64
           bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.7 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: desktop System: HP product: HP Pavilion Gaming Desktop 690-00xx serial: N/A
           Mobo: HP model: 8433 v: 11 serial: N/A
           UEFI: AMI v: F.06 date: 02/13/2018
Battery    hidpp__0: charge: N/A condition: NA/NA Wh
           model: Logitech Wireless Mouse M525 status: Discharging
CPU:       8 core AMD Ryzen 7 1700 Eight-Core (-MT-MCP-) 
           arch: Zen rev.1 cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 47902
           clock speeds: max: 3000 MHz 1: 1374 MHz 2: 1372 MHz 3: 1372 MHz
           4: 1372 MHz 5: 1374 MHz 6: 1373 MHz 7: 1372 MHz 8: 1372 MHz
           9: 1374 MHz 10: 1374 MHz 11: 1373 MHz 12: 1374 MHz 13: 1374 MHz
           14: 1372 MHz 15: 1378 MHz 16: 1433 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Polaris12 bus-ID: 09:00.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: ati,amdgpu (unloaded: modesetting,fbdev,vesa,radeon)
           Resolution: 1920x1080@60.00hz, 1920x1080@60.00hz
           OpenGL: renderer: Radeon RX 550 Series (POLARIS12 / DRM 3.23.0 / 4.15.0-20-generic, LLVM 6.0.0)
           version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Family 17h (Models 00h-0fh) HD Audio Controller
           driver: snd_hda_intel bus-ID: 12:00.3
           Card-2 Advanced Micro Devices [AMD/ATI] Device aae0
           driver: snd_hda_intel bus-ID: 09:00.1
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network:   Card-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
           port: f000 bus-ID: 05:00.0
           IF: N/A state: N/A mac: N/A
           Card-2: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 08:00.0
           IF: enp8s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 1000.2GB (2.4% used)
           ID-1: /dev/sda model: WDC_WD10EZEX size: 1000.2GB
Partition: ID-1: / size: 449G used: 23G (6%) fs: ext4 dev: /dev/sda6
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.0C mobo: N/A gpu: 48.0
           Fan Speeds (in rpm): cpu: N/A
Repos:     Active apt sources in file: /etc/apt/sources.list.d/google-chrome.list
           deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
           Active apt sources in file: /etc/apt/sources.list.d/google-earth-pro.list
           deb http://dl.google.com/linux/earth/deb/ stable main
           Active apt sources in file: /etc/apt/sources.list.d/official-package-repositories.list
           deb http://packages.linuxmint.com tara main upstream import backport
           deb http://archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
           deb http://archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
           deb http://archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
           deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
           deb http://archive.canonical.com/ubuntu/ bionic partner
           Active apt sources in file: /etc/apt/sources.list.d/opera-stable.list
           deb https://deb.opera.com/opera-stable/ stable non-free #Opera Browser (final releases)
Info:      Processes: 331 Uptime: 2 days Memory: 2992.7/16020.1MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56
Last edited by Moem on Wed Jul 18, 2018 3:54 pm, edited 1 time in total.
Reason: Adding [code] tags. They retain some formatting that makes your output easier to read.

User avatar
michael louwe
Level 9
Level 9
Posts: 2616
Joined: Sun Sep 11, 2016 11:18 pm

Re: System freezes once per day

Post by michael louwe » Wed Jul 18, 2018 4:14 pm

bovardd wrote:.
.
You likely have a similar problem as ... viewtopic.php?f=46&t=273615 , ie your computer is too new for LM 19's kernel 4.15.
Last edited by michael louwe on Thu Jul 19, 2018 3:11 am, edited 1 time in total.

bovardd
Level 1
Level 1
Posts: 3
Joined: Wed Jul 18, 2018 3:27 pm

Re: System freezes once per day

Post by bovardd » Wed Jul 18, 2018 5:52 pm

Roger that. Thank you for the link.

bovardd
Level 1
Level 1
Posts: 3
Joined: Wed Jul 18, 2018 3:27 pm

Re: System freezes once per day

Post by bovardd » Fri Jul 20, 2018 12:37 pm

Is there some combination of keystrokes that will break out of the lock up in mint 19 for now to be able to soft reboot? I've tried every possible combination I can think of with no success.
I hate to have to keep hard booting all the time.

jpenguin
Level 2
Level 2
Posts: 77
Joined: Sat Nov 12, 2016 11:33 pm

Re: System freezes once per day

Post by jpenguin » Fri Jul 20, 2018 6:09 pm

You could try enabling SSH & issuing

Code: Select all

sudo shutdown -r 0
from your phone or another computer

https://github.com/M-Bab/linux-kernel-amdgpu-binaries is a newer kernel too, but has some *buntu patches

Post Reply

Return to “Newbie Questions”