[SOLVED] No sound on HP Pavilion 15 AMD

All Gurus once were Newbies
Forum rules
There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Please stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions prefer the other forums within the support section.
Before you post please read how to get help
Post Reply
KitNinetails
Level 1
Level 1
Posts: 3
Joined: Fri Sep 21, 2018 8:27 pm

[SOLVED] No sound on HP Pavilion 15 AMD

Post by KitNinetails » Fri Sep 21, 2018 8:42 pm

Yo, returning Linux greenhand. I could never get sound to work but Linux is gonna be my daily driver on this laptop so it bugs me that I can't get sound pumping.
I'm using an HP Pavilion 15 laptop with an AMD processor, hardware # HP 15-cd040wm using 64-bit Linux mint 19 Tara. I've been screwing around in the forums and google trying to get sound to work. Alsa, Pavucontrol, 3rd party drivers, etc etc. Nothing is getting sound pumping. All the volume mixers show the sound bar moving but the speakers aren't making noise and I'm out of ideas.

I'm using Cinnamon but have also had this problem with KDE and GNOME flavors. I am at a complete loss here.

Halp

Code: Select all

System:    Host: kit-HP-Pavilion-Laptop-15 Kernel: 4.15.0-20-generic x86_64
           bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: HP product: HP Pavilion Laptop 15-cd0xx serial: N/A
           Mobo: HP model: 8353 v: 37.34 serial: N/A
           UEFI: AMI v: F.26 date: 07/25/2018
Battery    BAT0: charge: 27.4 Wh 70.6% condition: 38.8/38.8 Wh (100%)
           model: HP Primary status: Charging
CPU:       Quad core AMD A12-9720P RADEON R7 12 COMPUTE CORES 4C+8G (-MCP-) 
           arch: Excavator rev.1 cache: 4096 KB
           
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 21560
           clock speeds: max: 2700 MHz 1: 1448 MHz 2: 1429 MHz 3: 1841 MHz
           4: 1500 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Carrizo bus-ID: 00:01.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: ati,amdgpu (unloaded: modesetting,fbdev,vesa,radeon)
           Resolution: 1366x768@60.00hz
           OpenGL: renderer: AMD Radeon R7 Graphics (CARRIZO / DRM 3.23.0 / 4.15.0-20-generic, LLVM 6.0.0)
           version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Device 157a
           driver: snd_hda_intel bus-ID: 00:09.2
           Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 02:00.0
           IF: eno1 state: down mac: <filter>
           Card-2: Intel Wireless 7265 driver: iwlwifi bus-ID: 03:00.0
           IF: wlo1 state: up mac: <filter>
Drives:    HDD Total Size: 240.1GB (7.9% used)
           ID-1: /dev/sda model: Corsair_Force_LE size: 240.1GB temp: 33C
Partition: ID-1: / size: 208G used: 6.7G (4%) fs: ext4 dev: /dev/dm-0
           ID-2: swap-1 size: 12.30GB used: 0.00GB (0%)
           fs: swap dev: /dev/dm-2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 43.0C mobo: N/A gpu: 48.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 221 Uptime: 33 min Memory: 1717.5/11528.0MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 
Last edited by KitNinetails on Sat Sep 22, 2018 1:23 am, edited 1 time in total.

User avatar
catweazel
Level 17
Level 17
Posts: 7490
Joined: Fri Oct 12, 2012 9:44 pm
Location: Australian Antarctic Territory

Re: No sound on HP Pavilion 15 AMD

Post by catweazel » Fri Sep 21, 2018 10:34 pm

KitNinetails wrote:
Fri Sep 21, 2018 8:42 pm
I've been screwing around in the forums and google trying to get sound to work.
Play some music, and while it's playing, enter this command in a terminal: pacmd list-sinks

Post the output using code markers, please.
¡uʍop ǝpısdn sı buıɥʇʎɹǝʌǝ os ɐıןɐɹʇsnɐ ɯoɹɟ ɯ,ı

KitNinetails
Level 1
Level 1
Posts: 3
Joined: Fri Sep 21, 2018 8:27 pm

Re: No sound on HP Pavilion 15 AMD

Post by KitNinetails » Sat Sep 22, 2018 1:07 am

Heyo. After four reboots the sound just started working. I haven't a clue why, as I didn't change any settings myself between the third and fourth reboot. Here's that output though. Maybe we can figure out why in case I ever have to go through this again.

Code: Select all

2 sink(s) available.
    index: 0
	name: <alsa_output.pci-0000_00_01.1.hdmi-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9030
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 371.52 ms
	card: 0 <alsa_card.pci-0000_00_01.1>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "HDMI 0"
		alsa.id = "HDMI 0"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "3"
		alsa.card = "0"
		alsa.card_name = "HDA ATI HDMI"
		alsa.long_card_name = "HDA ATI HDMI at 0xfeb64000 irq 45"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:01.1"
		sysfs.path = "/devices/pci0000:00/0000:00:01.1/sound/card0"
		device.bus = "pci"
		device.vendor.id = "1002"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
		device.product.id = "9840"
		device.product.name = "Kabini HDMI/DP Audio"
		device.form_factor = "internal"
		device.string = "hdmi:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "hdmi-stereo"
		device.profile.description = "Digital Stereo (HDMI)"
		device.description = "Built-in Audio Digital Stereo (HDMI)"
		alsa.mixer_name = "ATI R6xx HDMI"
		alsa.components = "HDA:1002aa01,00aa0100,00100700"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
	active port: <hdmi-output-0>
  * index: 1
	name: <alsa_output.pci-0000_00_09.2.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9039
	volume: front-left: 55708 /  85% / -4.23 dB,   front-right: 55708 /  85% / -4.23 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 20.81 ms
	max request: 4 KiB
	max rewind: 64 KiB
	monitor source: 1
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 25.00 ms; range is 0.50 .. 341.33 ms
	card: 1 <alsa_card.pci-0000_00_09.2>
	module: 8
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC295 Analog"
		alsa.id = "ALC295 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "1"
		alsa.card_name = "HD-Audio Generic"
		alsa.long_card_name = "HD-Audio Generic at 0xfeb60000 irq 46"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:09.2"
		sysfs.path = "/devices/pci0000:00/0000:00:09.2/sound/card1"
		device.bus = "pci"
		device.vendor.id = "1022"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD]"
		device.product.id = "157a"
		device.form_factor = "internal"
		device.string = "front:1"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "Realtek ALC295"
		alsa.components = "HDA:10ec0295,103c8353,00100002"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>

User avatar
catweazel
Level 17
Level 17
Posts: 7490
Joined: Fri Oct 12, 2012 9:44 pm
Location: Australian Antarctic Territory

Re: No sound on HP Pavilion 15 AMD

Post by catweazel » Sat Sep 22, 2018 1:13 am

KitNinetails wrote:
Sat Sep 22, 2018 1:07 am
Heyo. After four reboots the sound just started working. I haven't a clue why, as I didn't change any settings myself between the third and fourth reboot. Here's that output though. Maybe we can figure out why in case I ever have to go through this again.
No, unfortunately we can't use that output to diagnose the problem when it's working :)
¡uʍop ǝpısdn sı buıɥʇʎɹǝʌǝ os ɐıןɐɹʇsnɐ ɯoɹɟ ɯ,ı

KitNinetails
Level 1
Level 1
Posts: 3
Joined: Fri Sep 21, 2018 8:27 pm

Re: No sound on HP Pavilion 15 AMD

Post by KitNinetails » Sat Sep 22, 2018 1:22 am

Unfortunate indeed. Thanks for your time.

User avatar
catweazel
Level 17
Level 17
Posts: 7490
Joined: Fri Oct 12, 2012 9:44 pm
Location: Australian Antarctic Territory

Re: No sound on HP Pavilion 15 AMD

Post by catweazel » Sat Sep 22, 2018 1:24 am

KitNinetails wrote:
Sat Sep 22, 2018 1:22 am
Unfortunate indeed. Thanks for your time.
Not a problem, you're most welcome.
¡uʍop ǝpısdn sı buıɥʇʎɹǝʌǝ os ɐıןɐɹʇsnɐ ɯoɹɟ ɯ,ı

Post Reply

Return to “Newbie Questions”