Linux Mint Forums

New user here. Not new to Linux though. I cannot access my Camera folder on Mint 19.1. Please see the attached screenshot. Any help, tips or hints would be greatly appreciated.

Have you given permission to access the files ON your phone. Normally, when you plug in, the phone asks if you want to enable file sharing.

Yes, I saw the prompt on my phone and chose Allow.

Any more ideas on this issue? I am seriously considering going to OpenSuse Tumbleweed.

No more suggestions I'm afraid, it always works for me, Unfortunately I've lost my phone, so can't test it at the moment. I'm about to order a replacement as I type.

I have a Samsung Galaxy S9, and I'm able to access all the files on the phone, but I'm using Mint 18.3.

You can see the error it returns... it say "libmtp error" which means that library file is not present.
For mint to detect a samsung device you have to do the following:
sudo apt-get install go-mtpfs
sudo apt-get install libmtp
sudo apt-get install mtpfs mtp-tools
sudo apt update

Plug in the device, enable Allow access on your samsung device and you are good to go
It makes no difference what version of mint you are using you have to install mtpfs
good luck

Than you very much for that last suggestion. I am getting errors on the libmtp and mtpfs packages. Please see attachments.

kf4mms wrote: ⤴Sat Feb 09, 2019 10:25 am Than you very much for that last suggestion. I am getting errors on the libmtp and mtpfs packages. Please see attachments.

that's weird, as I just did the same and received no error.
If you are still having problems, please try the following.

Check if you have other MTP software installed, run the following in a terminal window:

dpkg --get-selections | grep -v deinstall | grep -i mtp
this will list any packages relating with MTP. You should only need mtp-tools installed for normal, everyday use.

Ignore any lines starting with "libmtp" and uninstall any other packages listed except mtp-tools for example with the following command replacing 'mtp-server' with what you have listed from the previous instruction.
sudo apt-get remove mtp-server
Then reinstall the mtp-tools package with the following command:
sudo apt-get install --reinstall mtp-tools
You should be right now

I performed those steps and still getting the libtmtp error when I try to open the DCIM folder on my phone.

Here are the results of the "dpkg --get-selections | grep -v deinstall | grep -i mtp" command.

kf4mms wrote: ⤴Mon Feb 11, 2019 7:42 am I performed those steps and still getting the libtmtp error when I try to open the DCIM folder on my phone.

Here are the results of the "dpkg --get-selections | grep -v deinstall | grep -i mtp" command.

It's telling you to install all libmtp.* files
The only one to install is mpt-tools, disregard the other installs.
If all else fails, then completely remove mtp-tools and libmtp files
sudo apt-get remove --purge mtp-tools
sudo apt update
then re-install mtp-tools
libmtp is part of mtp-tools, so once you uninstall mtp-tools the library file should go also.
I have 2 desktops running mint and 1 laptop running mint 19.1. Let me check tomorrow and see if my Samsung phone gives the same error on 19.1 as you and I will get back to you.

kato181 wrote: ⤴Mon Feb 11, 2019 8:40 am

kf4mms wrote: ⤴Mon Feb 11, 2019 7:42 am I performed those steps and still getting the libtmtp error when I try to open the DCIM folder on my phone.

Here are the results of the "dpkg --get-selections | grep -v deinstall | grep -i mtp" command.

It's telling you to install all libmtp.* files
The only one to install is mpt-tools, disregard the other installs.
If all else fails, then completely remove mtp-tools and libmtp files
sudo apt-get remove --purge mtp-tools
sudo apt update
then re-install mtp-tools
libmtp is part of mtp-tools, so once you uninstall mtp-tools the library file should go also.
I have 2 desktops running mint and 1 laptop running mint 19.1. Let me check tomorrow and see if my Samsung phone gives the same error on 19.1 as you and I will get back to you.

Ok mate,
I tried my samsung phone on the laptop with 19.1 and didn't have a problem opening it once you allow access on your phone. Where did you install mtp-tools from? I installed mine from Software manager.

I installed mtp-tools from command line.

kf4mms wrote: ⤴Tue Feb 12, 2019 9:14 am I installed mtp-tools from command line.

Try it from software manager and see it that works. Like i said earlier i have 1 laptop and 3 desktops using mint 19 & 19.1 and all of them see my samsung phone without any errors. I mainly use it for my samsung galaxy tablet to copy epub books across to read and np with that either, so it has to be a glitch on the install on your computer.
try cleaning out mtp-tools and it's files and install it from software manager. Other than mate the only thing left is a re-install of mint, which can be a bummer if you have set it up the way you like it, but it maybe the only option left if a complete uninstall doesn't work.

I will remove the package and install from software manager first. I am really not completely tied to Mint just yet so a reinstall would be no problem.

I reinstalled Mint. It is working now and I am able to access the DCIM folder and pics. It is very slow though but at least it is working. Is there a way to speed it up?

kf4mms wrote: ⤴Tue Feb 12, 2019 8:29 pm I reinstalled Mint. It is working now and I am able to access the DCIM folder and pics. It is very slow though but at least it is working. Is there a way to speed it up?

Your connection is slow, or the operating system is slow?

Tumbleweed is a rolling release. You'll be downloading several hundred MB at least 5 times a week.

kf4mms wrote: ⤴Tue Feb 12, 2019 8:29 pm I reinstalled Mint. It is working now and I am able to access the DCIM folder and pics. It is very slow though but at least it is working. Is there a way to speed it up?

That's good to hear....a re-install usually works, but is time consumming.

Oh,sorry. I meant that the DCIM camera folder opening up takes about 3 to 5 minutes to open and display the pictures on my phone. Is there a way to speed that up?

The reinstall time wasn't bad and didn't take that long on my desktop.

kf4mms wrote: ⤴Wed Feb 13, 2019 10:07 am Oh,sorry. I meant that the DCIM camera folder opening up takes about 3 to 5 minutes to open and display the pictures on my phone. Is there a way to speed that up?

The reinstall time wasn't bad and didn't take that long on my desktop.

Yes it does take some time depending on how much data you have in the DCIM folder..if I have 8 or more photo's in it it does take about 3mins to load...depending on size of the photos and whether you have any movie files in the folder also which would take even longer to process. The reason?? I have no idea why..It maybe due to the fact that the DCIM folder is actually part of the O/S, and because it has to find where everything is to do it's job.If you have an sd card then I'd suggest using it to store your movies and photo's in and not the phones folder. I don't use my phone for anything except calls and sms as I have 2 canon SLR's and a samsung galaxy tablet for taking pictures, and I have no slow access speed to the sd card at all very quick in fact maybe because there is no bottleneck to say in loading and processing data from a card..I think for memory all phones.. well except sour apple have slots to take sd card's so it might be worth the expense to get one and use it to store all your pictures and movies on. Most phones can take up to External Memory Support MicroSD (up to 400gb) according to the samsung specs.
just a suggestion