Help with Screen Freezes

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DannMartinnez
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Help with Screen Freezes

Post by DannMartinnez » Tue Sep 10, 2019 7:25 pm

Recently I have been installed Linux Mint, for the first time, but i'm having problems cause on average I get a frozen screen about once every 30 minutes, I try reinstalling all the Operative System, but it doesn't work.

Please help me I don't want to go back Windows

Code: Select all

inxi -Fxz

Code: Select all

System:    Host: Q Kernel: 4.15.0-60-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.2.4 
           Distro: Linux Mint 19.2 Tina base: Ubuntu 18.04 bionic 
Machine:   Type: Portable System: Dell product: Inspiron 5521 v: A07 serial: <filter> 
           Mobo: Dell model: 0C46Y8 v: A02 serial: <filter> UEFI: Dell v: A07 date: 04/18/2013 
CPU:       Topology: Dual Core model: Intel Core i7-3537U bits: 64 type: MT MCP arch: Ivy Bridge rev: 9 L2 cache: 4096 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19954 
           Speed: 2995 MHz min/max: 800/3100 MHz Core speeds (MHz): 1: 2956 2: 2926 3: 2968 4: 2980 
Graphics:  Device-1: Intel 3rd Gen Core processor Graphics vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 
           Device-2: Advanced Micro Devices [AMD/ATI] Mars [Radeon HD 8730M] driver: radeon v: kernel bus ID: 01:00.0 
           Display: x11 server: X.Org 1.19.6 driver: ati,modesetting,radeon unloaded: fbdev,vesa resolution: 1366x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel Ivybridge Mobile v: 4.2 Mesa 19.0.8 direct render: Yes 
Audio:     Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: Dell driver: snd_hda_intel v: kernel 
           bus ID: 00:1b.0 
           Sound Server: ALSA v: k4.15.0-60-generic 
Network:   Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell driver: r8169 v: 2.3LK-NAPI port: 2000 
           bus ID: 07:00.0 
           IF: enp7s0 state: down mac: <filter> 
           Device-2: Intel Centrino Wireless-N 2230 driver: iwlwifi v: kernel port: 2000 bus ID: 08:00.0 
           IF: wlp8s0 state: up mac: <filter> 
           IF-ID-1: enp0s20u2c4i2 state: down mac: <filter> 
Drives:    Local Storage: total: 931.51 GiB used: 21.72 GiB (2.3%) 
           ID-1: /dev/sda vendor: Seagate model: ST1000LM024 HN-M101MBB size: 931.51 GiB 
Partition: ID-1: / size: 424.74 GiB used: 21.69 GiB (5.1%) fs: ext4 dev: /dev/sda5 
Sensors:   System Temperatures: cpu: 53.0 C mobo: N/A 
           Fan Speeds (RPM): cpu: 5100 
Info:      Processes: 228 Uptime: 7m Memory: 7.66 GiB used: 1.27 GiB (16.5%) Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 
           Shell: bash v: 4.4.20 inxi: 3.0.32 
Thank U, I hope your recommendation

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Pierre
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Re: Help with Screen Freezes

Post by Pierre » Tue Sep 10, 2019 10:01 pm

with that 3Ghz CPU & with 8Gb of ram,
- the machine should be able to run that Cinnamon Desktop Environment.

from Control Center - Driver Manager - does that indicate if any Video Drivers are available ?.
Image
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DannMartinnez
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Re: Help with Screen Freezes

Post by DannMartinnez » Wed Sep 11, 2019 11:10 am

Hi Pierre thanks for reply.

When I open Driver manager it can't find any Video Driver.

Image

DannMartinnez
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Re: Help with Screen Freezes

Post by DannMartinnez » Wed Sep 11, 2019 11:47 pm

Pierre wrote:
Tue Sep 10, 2019 10:01 pm
with that 3Ghz CPU & with 8Gb of ram,
- the machine should be able to run that Cinnamon Desktop Environment.

from Control Center - Driver Manager - does that indicate if any Video Drivers are available ?.
Hi Can somebody help me, I'm Having serious troubles, almost I can't use my computer. thanks.

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Spearmint2
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Re: Help with Screen Freezes

Post by Spearmint2 » Thu Sep 12, 2019 3:57 am

The CPU isn't overheated, but that fan speed is quite high. Mine runs at half that speed. Should make sure a fan control program is installed.

Does this happen in any program, or a specific one?

Encrypted system?

Code: Select all

 ati,modesetting,radeon unloaded: fbdev,vesa 
why not using radeon driver?
Last edited by Spearmint2 on Thu Sep 12, 2019 5:52 pm, edited 1 time in total.
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Pjotr
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Re: Help with Screen Freezes

Post by Pjotr » Thu Sep 12, 2019 4:38 am

It's apparently not a CPU of the notorious Bay Trail series, but try anyway whether it helps when you reduce the maximum C-state:
https://easylinuxtipsproject.blogspot.c ... .html#ID25
(item 25)

Reason: it's roughly from the same period as some Bay Trail CPU's. So this just might be the cause. And if not: it's easy to test and equally easy to reverse.

This might also help:
https://easylinuxtipsproject.blogspot.c ... html#ID5.1
(item 5.1)
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DannMartinnez
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Re: Help with Screen Freezes

Post by DannMartinnez » Thu Sep 12, 2019 2:29 pm

Hi Spearmint2 thanks for replying.
Spearmint2 wrote:
Thu Sep 12, 2019 3:57 am
The CPU isn't overheated, but that fan speed is quite high. Mine runs at half that speed. Should make sure a fan control program is installed.

Does this happen in any program, or a specific one?
It happens at any time, with any program, I'm using an external fan now to see if it improves provisionally.

Spearmint2 wrote:
Thu Sep 12, 2019 3:57 am

Code: Select all

 ati,modesetting,radeon unloaded: fbdev,vesa 
why not using radeon driver?
When I try to install the most recent driver on the official page I get this:

Code: Select all

sudo ./amd-driver-installer-15.302-x86.x86_64.run 
[sudo] password for dannmartinnez:               
Created directory fglrx-install.xx35Gm
Verifying archive integrity... All good.
Uncompressing AMD Proprietary Driver-15.302....
=====================================================================
 AMD  Proprietary Driver Installer/Packager 
=====================================================================

error: Detected X Server version 'XServer 1.19.6_64a' is not supported. Supported versions are X.Org 6.9 or later, up to XServer 1.10 (default:v2:x86_64:lib:XServer 1.19.6_64a:none:4.15.0-62-generic:)
Installation will not proceed.
and when I open Driver manager it can't find any Video Driver.

Spearmint2 wrote:
Thu Sep 12, 2019 3:57 am
I see you are using an Hybrid Advanced 4K Format drive by Seagate. Did you set it up properly for such an odd drive? Hope it was aligned properly.
thanks for that advice, i think is not set properly cause I get this:

Code: Select all

sudo hdparm -I /dev/sda | more

/dev/sda:

ATA device, with non-removable media
	Model Number:       ST1000LM024 HN-M101MBB                  
	Serial Number:      S2WZJ90D800643
	Firmware Revision:  2AR20004
	Transport:          Serial, ATA8-AST, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
	Used: unknown (minor revision code 0x0028) 
	Supported: 8 7 6 5 
	Likely used: 8
Configuration:
	Logical		max	current
	cylinders	16383	16383
	heads		16	16
	sectors/track	63	63
	--
	CHS current addressable sectors:    16514064
	LBA    user addressable sectors:   268435455
	LBA48  user addressable sectors:  1953525168
	Logical  Sector size:                   512 bytes
	Physical Sector size:                   512 bytes
	device size with M = 1024*1024:      953869 MBytes
	device size with M = 1000*1000:     1000204 MBytes (1000 GB)
	cache/buffer size  = 16384 KBytes
	Form Factor: 2.5 inch
	Nominal Media Rotation Rate: 5400
Can you please explain me how to set the 4k alignment.

Really thank u :)

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Spearmint2
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Re: Help with Screen Freezes

Post by Spearmint2 » Thu Sep 12, 2019 5:52 pm

Forget the 4K format part, I was involved in several threads, one of which had such a drive at the time, and errantly posted it here. Your drive is a standard msdos type drive. I will remove that part from my earlier post. That's the good news for you. Here's the bad news, hope it doesn't apply to your drive, which is the same type.

https://www.cheadledatarecovery.co.uk/2 ... 1000lm024/

above possible problem with HDD could cause your problem, with the motor seizing at times. You should consider replacing the drive with an SSD first.
Last edited by Spearmint2 on Thu Sep 12, 2019 5:56 pm, edited 2 times in total.
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DannMartinnez
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Re: Help with Screen Freezes

Post by DannMartinnez » Thu Sep 12, 2019 5:55 pm

Code: Select all

blkid
/dev/sda1: LABEL="RecuperaciM-CM-3n" UUID="98E22989E2296CA6" TYPE="ntfs" PARTLABEL="Basic data partition" PARTUUID="30db1961-4bea-45d3-9cbf-3493eac6186e"
/dev/sda2: UUID="602B-B4A9" TYPE="vfat" PARTLABEL="EFI system partition" PARTUUID="5be54c0f-e664-49ec-822d-78b6ef9b8013"
/dev/sda4: UUID="5454469954467DAC" TYPE="ntfs" PARTLABEL="Basic data partition" PARTUUID="97c47ebd-53e2-40c8-bb54-156bee376c2d"
/dev/sda5: UUID="d3bc73ab-67b7-41c6-b64a-b5a6e704f630" TYPE="ext4" PARTUUID="f585cf42-48e5-4a8b-bebe-10fc2dd39929"
/dev/sda6: UUID="f586940f-5479-4711-b16a-f998df75157c" TYPE="ext4" PARTLABEL="Ishi" PARTUUID="11611898-7e52-4b3e-8b02-bc18e3288001"
/dev/sda7: UUID="a1669cea-58d1-464d-8b1e-317f7223d220" TYPE="swap" PARTUUID="6c9a6f59-74b3-4242-bc81-cc801b82b399"

DannMartinnez
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Re: Help with Screen Freezes

Post by DannMartinnez » Thu Sep 12, 2019 5:56 pm

Hi Spearmint2 thanks for replying.
Spearmint2 wrote:
Thu Sep 12, 2019 3:57 am
The CPU isn't overheated, but that fan speed is quite high. Mine runs at half that speed. Should make sure a fan control program is installed.

Does this happen in any program, or a specific one?
It happens at any time, with any program, I'm using an external fan now to see if it improves provisionally.

Spearmint2 wrote:
Thu Sep 12, 2019 3:57 am

Code: Select all

 ati,modesetting,radeon unloaded: fbdev,vesa 
why not using radeon driver?
When I try to install the most recent driver on the official page I get this:

Code: Select all

sudo ./amd-driver-installer-15.302-x86.x86_64.run 
[sudo] password for dannmartinnez:               
Created directory fglrx-install.xx35Gm
Verifying archive integrity... All good.
Uncompressing AMD Proprietary Driver-15.302....
=====================================================================
 AMD  Proprietary Driver Installer/Packager 
=====================================================================

error: Detected X Server version 'XServer 1.19.6_64a' is not supported. Supported versions are X.Org 6.9 or later, up to XServer 1.10 (default:v2:x86_64:lib:XServer 1.19.6_64a:none:4.15.0-62-generic:)
Installation will not proceed.
and when I open Driver manager it can't find any Video Driver.

Spearmint2 wrote:
Thu Sep 12, 2019 3:57 am
I see you are using an Hybrid Advanced 4K Format drive by Seagate. Did you set it up properly for such an odd drive? Hope it was aligned properly.
thanks for that advice, i think is not set properly cause I get this:

Code: Select all

sudo hdparm -I /dev/sda | more

/dev/sda:

ATA device, with non-removable media
	Model Number:       ST1000LM024 HN-M101MBB                  
	Serial Number:      S2WZJ90D800643
	Firmware Revision:  2AR20004
	Transport:          Serial, ATA8-AST, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
	Used: unknown (minor revision code 0x0028) 
	Supported: 8 7 6 5 
	Likely used: 8
Configuration:
	Logical		max	current
	cylinders	16383	16383
	heads		16	16
	sectors/track	63	63
	--
	CHS current addressable sectors:    16514064
	LBA    user addressable sectors:   268435455
	LBA48  user addressable sectors:  1953525168
	Logical  Sector size:                   512 bytes
	Physical Sector size:                   512 bytes
	device size with M = 1024*1024:      953869 MBytes
	device size with M = 1000*1000:     1000204 MBytes (1000 GB)
	cache/buffer size  = 16384 KBytes
	Form Factor: 2.5 inch
	Nominal Media Rotation Rate: 5400
Can you please explain me how to set the 4k alignment.

Really thank u :)

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Spearmint2
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Re: Help with Screen Freezes

Post by Spearmint2 » Thu Sep 12, 2019 5:59 pm

See my post above yours, corrected it. Basically we could be chasing the rabbit, while the wolf is hiding in the drive itself. Save your data off that drive while you still can.
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DannMartinnez
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Re: Help with Screen Freezes

Post by DannMartinnez » Thu Sep 12, 2019 6:05 pm

DannMartinnez wrote:
Thu Sep 12, 2019 5:55 pm

Code: Select all

blkid
/dev/sda1: LABEL="RecuperaciM-CM-3n" UUID="98E22989E2296CA6" TYPE="ntfs" PARTLABEL="Basic data partition" PARTUUID="30db1961-4bea-45d3-9cbf-3493eac6186e"
/dev/sda2: UUID="602B-B4A9" TYPE="vfat" PARTLABEL="EFI system partition" PARTUUID="5be54c0f-e664-49ec-822d-78b6ef9b8013"
/dev/sda4: UUID="5454469954467DAC" TYPE="ntfs" PARTLABEL="Basic data partition" PARTUUID="97c47ebd-53e2-40c8-bb54-156bee376c2d"
/dev/sda5: UUID="d3bc73ab-67b7-41c6-b64a-b5a6e704f630" TYPE="ext4" PARTUUID="f585cf42-48e5-4a8b-bebe-10fc2dd39929"
/dev/sda6: UUID="f586940f-5479-4711-b16a-f998df75157c" TYPE="ext4" PARTLABEL="Ishi" PARTUUID="11611898-7e52-4b3e-8b02-bc18e3288001"
/dev/sda7: UUID="a1669cea-58d1-464d-8b1e-317f7223d220" TYPE="swap" PARTUUID="6c9a6f59-74b3-4242-bc81-cc801b82b399"

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Pjotr
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Re: Help with Screen Freezes

Post by Pjotr » Thu Sep 12, 2019 6:14 pm

It's fully up to you of course, but in your stead I'd first try the c-state reduction that I've described in my previous message in this thread. Easy to apply, easy to reverse. Same goes for disabling the visual effects. :)

If these simple measures should fail to bring about the solution for your problem, then you can always resort to the more forceful and incisive methods after all.
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Re: Help with Screen Freezes

Post by Spearmint2 » Thu Sep 12, 2019 6:25 pm

This is odd. Seems a standard 1TB msdos MBR type hard drive, but has too many partitions, and none of those in an "extended" area as required in msdos standard MBR manner, indicating itself is or was at some point a GPT drive.

Anyway, you can't go past 4 standard partitions in MBR unless the 4th is an extended area for the extra partitions. Let's see what this command reveals about the original setup of drive maybe being GPT.

Code: Select all

gdisk
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Re: Help with Screen Freezes

Post by DannMartinnez » Thu Sep 12, 2019 6:31 pm

Pjotr wrote:
Thu Sep 12, 2019 6:14 pm
It's fully up to you of course, but in your stead I'd first try the c-state reduction that I've described in my previous message in this thread. Easy to apply, easy to reverse. Same goes for disabling the visual effects. :)

If these simple measures should fail to bring about the solution for your problem, then you can always resort to the more forceful and incisive methods after all.

HI Pjotr I forget to tell you, i did it, but it doesn't work. And now Iḿ working without Visual efects. :)

what do you think that I can do to solve this?

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Re: Help with Screen Freezes

Post by DannMartinnez » Thu Sep 12, 2019 6:33 pm

Spearmint2 wrote:
Thu Sep 12, 2019 6:25 pm
This is odd. Seems a standard 1TB msdos MBR type hard drive, but has too many partitions, and none of those in an "extended" area as required in msdos standard MBR manner, indicating itself is or was at some point a GPT drive.

Anyway, you can't go past 4 standard partitions in MBR unless the 4th is an extended area for the extra partitions. Let's see what this command reveals about the original setup of drive maybe being GPT.

Code: Select all

gdisk
I get this:

Code: Select all

gdisk
GPT fdisk (gdisk) version 1.0.3

Type device filename, or press <Enter> to exit: 

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Re: Help with Screen Freezes

Post by Pjotr » Thu Sep 12, 2019 6:36 pm

DannMartinnez wrote:
Thu Sep 12, 2019 6:31 pm
Pjotr wrote:
Thu Sep 12, 2019 6:14 pm
It's fully up to you of course, but in your stead I'd first try the c-state reduction that I've described in my previous message in this thread. Easy to apply, easy to reverse. Same goes for disabling the visual effects. :)

If these simple measures should fail to bring about the solution for your problem, then you can always resort to the more forceful and incisive methods after all.

HI Pjotr I forget to tell you, i did it, but it doesn't work. And now Iḿ working without Visual efects. :)

what do you think that I can do to solve this?
Then go along with Spearmint. Maybe he can help you. :)
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Re: Help with Screen Freezes

Post by Spearmint2 » Thu Sep 12, 2019 6:45 pm

DannMartinnez wrote:
Thu Sep 12, 2019 6:33 pm
Spearmint2 wrote:
Thu Sep 12, 2019 6:25 pm
This is odd. Seems a standard 1TB msdos MBR type hard drive, but has too many partitions, and none of those in an "extended" area as required in msdos standard MBR manner, indicating itself is or was at some point a GPT drive.

Anyway, you can't go past 4 standard partitions in MBR unless the 4th is an extended area for the extra partitions. Let's see what this command reveals about the original setup of drive maybe being GPT.

Code: Select all

gdisk
I get this:

Code: Select all

gdisk
GPT fdisk (gdisk) version 1.0.3

Type device filename, or press <Enter> to exit: 
sorry, use this instead.

Code: Select all

gdisk /dev/sda
Use CTRL C to escape it. Post what it said.

I see an EFI partition, I also see two NTFS partitions. Does this drive still boot windows at all? Do you wish to retain windows if it does? You indicated you didn't.
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Re: Help with Screen Freezes

Post by zcot » Thu Sep 12, 2019 11:24 pm

Code: Select all

Speed: 2995 MHz min/max: 800/3100 MHz Core speeds (MHz): 1: 2956 2: 2926 3: 2968 4: 2980
a race condition, something's bound to get hung up.

Code: Select all

Kernel: 4.15.0-60-generic x86_64 
recent announcement, that's a quirky kernel, either go backwards or forward for sure.

also, you can't use fglrx on Mint 19.x(it mentioned the version conflict error, that happened a couple of years ago or so), and good drivers are available within the given kernel modules.

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Re: Help with Screen Freezes

Post by zcot » Thu Sep 12, 2019 11:27 pm

Spearmint2 wrote:
Thu Sep 12, 2019 6:45 pm
DannMartinnez wrote:
Thu Sep 12, 2019 6:33 pm
Spearmint2 wrote:
Thu Sep 12, 2019 6:25 pm
This is odd. Seems a standard 1TB msdos MBR type hard drive, but has too many partitions, and none of those in an "extended" area as required in msdos standard MBR manner, indicating itself is or was at some point a GPT drive.

Anyway, you can't go past 4 standard partitions in MBR unless the 4th is an extended area for the extra partitions. Let's see what this command reveals about the original setup of drive maybe being GPT.

Code: Select all

gdisk
I get this:

Code: Select all

gdisk
GPT fdisk (gdisk) version 1.0.3

Type device filename, or press <Enter> to exit: 
sorry, use this instead.

Code: Select all

gdisk /dev/sda
Use CTRL C to escape it. Post what it said.

I see an EFI partition, I also see two NTFS partitions. Does this drive still boot windows at all? Do you wish to retain windows if it does? You indicated you didn't.
But that's ok, no? Because the MBR might still be used in a Legacy setting.

But that ones in UEFI/GPT correct?

Code: Select all

UEFI: Dell v: A07 date: 04/18/2013

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