Screen of Doom: Desktop Crashes Randomly

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torjo
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Screen of Doom: Desktop Crashes Randomly

Post by torjo »

Dear Linux Mint peers,

I hope that this post finds you well,

I am writing to you because I am having a rather uncomfortable experience using Linux.
Recently, I installed the last version of Linux Mint (Linux Mint 19.3 Tricia) featuring the Cinnamon desktop environment in my laptop and my father's desktop (an HP 2010i). Everything is working fine on my laptop but our desktop crashes seemingly, for us, without a logical reason.
Sometimes when we initiate Mozilla and others when we use other programs we end up with the following screen
screenshotofdoom(1).jpg

The whole desktop ceases to work, the mouse does not respond and the only way to make the machine work again is to re-start the computer is by manually turning it off and on.
We suspect that there might be an issue with the graphic card since it is relatively old (NVIDIA Corporation C61 [GeForce 6150SE nForce420]). However, we are not sure how to proceed (we are complete newbies), if we should simply use another Linux distro with lighter graphic requirements or if the issue has nothing to do with the graphic card.
Do you folks have any clue or advice on what to do?

Do not hesitate to ask us if you need any further information to figure out what might be going on.
Thank you very much for your time and attention,
Hoping you have an excellent weekend,
Torjo

ps: I am very sorry for the poor quality of the attachment, we had to take a picture since we could not take a screenshot and to reduce its quality quite a lot in order to be able to upload it

JoeBingo
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Re: Screen of Doom: Desktop Crashes Randomly

Post by JoeBingo »

Perhaps to help eliminate the nVidia driver as the culprit, go to the Driver Manager (found under Administration in the Menu). From the Driver Manager, select the nouveau (open source) display driver rather than the nVidia driver. Restart the computer.

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Schultz
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Re: Screen of Doom: Desktop Crashes Randomly

Post by Schultz »

Another thing you need to do is start up the computer (from the USB/DVD if necessary), open a full screen terminal window and paste in this inxi -Fxz and press enter. Copy and paste the results back here inside of code tags for easier reading.

torjo
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Re: Screen of Doom: Desktop Crashes Randomly

Post by torjo »

Dear JoeBIngo and Schultz,

Thank you very much for both of your replies,

Joe Bingo: We tried to follow your advice, which was very useful and really pedagogically explained, unfortunately we cannot select anything once we click on the Driver Manager. It merely installs the cache and says that there is no proprietary software being used. So, it might not be an issue related to the graphic card afterall.

Schultz: Thanks for your explanation on how to use the terminal!
Here is the text it produced:
·
System:
Host: zoilo-WE241AA-ABE-p6381es Kernel: 5.0.0-37-generic x86_64 bits: 64
compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.4.5
Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic
Machine:
Type: Desktop System: HP-Pavilion product: WE241AA-ABE p6381es v: N/A
serial: <filter>
Mobo: PEGATRON model: Narra6 v: 6.01 serial: <filter>
BIOS: American Megatrends v: 5.19 date: 02/10/2010
CPU:
Topology: Dual Core model: AMD Athlon II X2 215 bits: 64 type: MCP
arch: K10 rev: 2 L2 cache: 1024 KiB
flags: lm nx pae sse sse2 sse3 sse4a svm bogomips: 10848
Speed: 800 MHz min/max: 800/2700 MHz Core speeds (MHz): 1: 800 2: 800
Graphics:
Device-1: NVIDIA C61 [GeForce 6150SE nForce 430] vendor: Hewlett-Packard
driver: nouveau v: kernel bus ID: 00:0d.0
Display: x11 server: X.Org 1.20.4 driver: nouveau
unloaded: fbdev,modesetting,vesa resolution: 1600x900~60Hz
OpenGL: renderer: NV4C v: 2.1 Mesa 19.0.8 direct render: Yes
Audio:
Device-1: NVIDIA MCP61 High Definition Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus ID: 00:05.0
Sound Server: ALSA v: k5.0.0-37-generic
Network:
Device-1: NVIDIA MCP61 Ethernet vendor: Hewlett-Packard
type: network bridge driver: forcedeth v: kernel port: e480
bus ID: 00:07.0
IF: enp0s7 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:
Local Storage: total: 465.76 GiB used: 7.11 GiB (1.5%)
ID-1: /dev/sda vendor: Samsung model: HD502HJ size: 465.76 GiB
Partition:
ID-1: / size: 11.12 GiB used: 6.92 GiB (62.3%) fs: ext4 dev: /dev/sda5
ID-2: /home size: 17.53 GiB used: 195.8 MiB (1.1%) fs: ext4 dev: /dev/sda6
Sensors:
System Temperatures: cpu: 25.8 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 175 Uptime: 1m Memory: 3.60 GiB used: 596.9 MiB (16.2%)
Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 Shell: bash v: 4.4.20
inxi: 3.0.32

Once again thanks to you both. Being able to count on people like you is really welcoming for two complete noobs to Linux.

Have a great Sunday ahead!
Torjo

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catweazel
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Re: Screen of Doom: Desktop Crashes Randomly

Post by catweazel »

JoeBingo wrote:
Sat Dec 21, 2019 4:50 pm
Perhaps to help eliminate the nVidia driver as the culprit, go to the Driver Manager (found under Administration in the Menu). From the Driver Manager, select the nouveau (open source) display driver rather than the nVidia driver. Restart the computer.
It's usually best to check what driver the user has before telling them to remove a driver they don't have.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.

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catweazel
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Re: Screen of Doom: Desktop Crashes Randomly

Post by catweazel »

torjo wrote:
Sat Dec 21, 2019 4:30 pm
Sometimes when we initiate Mozilla and others when we use other programs we end up with the following screen

screenshotofdoom(1).jpg
It's time for a funeral. The machine is dying of old age.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.

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Schultz
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Re: Screen of Doom: Desktop Crashes Randomly

Post by Schultz »

It could be because that computer is somewhat too old for the newer kernels in Mint 19.x. I'd try Mint 18.x on it, either Xfce or Mate. It's still supported till April 2021.

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Amii_Leigh
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Re: Screen of Doom: Desktop Crashes Randomly

Post by Amii_Leigh »

Actually, I've seen that before on a monitor that's going bad. The entire machine might not be bad. Switch to another monitor if you can before doing anything else.
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