Linux Mint Forums

Posted: **Sun Jan 12, 2020 6:43 pm**

Hi everyone,

I just want to install Linux Mint 19.2, cinnamon x64 and start using it moderately. Nothing superb, just basic video watching, browsing, etc. But I can't do even that.
I have old notebook Acer Aspire 5810TZ, Intel Pentium SU4100 (1.3 GHz, 800 MHz FSB), Intel GMA 4500M up to 1695MB DVMT, 15.6", 16:9 HD LCD, 4 GB DDR3 RAM, 320 GB HDD, 802.1 1b/g
I install it as all instructions recommend - (format everything, create new section ext4, everything else is automated). The issue is that system freezes either on startup (in 19.3 it was on loading LM icon) or when I try to wake it from screensaver (blinking lowercase appears). And what triggers me the most is that it happens on clean just installed system.

I was in the process of updating my notebook, installed "fresh" Win 7 x64, and it worked great, computer loaded in 1 min. Yet I got tired of Windows a bit through all these years, and I thought I should at last try Linux, I choose LMint to make everything simple. And I see it is better than Win, even by design. But so much issues with freshly installed system demoralizes me a lot.

Could you people not tell me that I'm stupid, I just need some hints on standart troubleshooting which you would do:

1) is there a way to get out of these freezes, like some Ctrl+Alt+Del Task Manager to emergency close troublecausing programms or at least to check the reason of system failure?

2) my guess is that it's some video driver (or other drivers) issue. How can I update these drivers? Drivers manager calls that everything is up to date (maybe it checks only "freeware")

Updated:

inxi -Fxxxz

Code: Select all

System:
  Host: mint Kernel: 4.15.0-54-generic x86_64 bits: 64 compiler: gcc 
  v: 7.4.0 Desktop: Cinnamon 4.2.3 wm: muffin 4.2.2 dm: LightDM 1.26.0 
  Distro: Linux Mint 19.2 Tina base: Ubuntu 18.04 bionic 
Machine:
  Type: Other-vm? System: Acer product: Aspire 5810T v: V1.30 
  serial: <filter> 
  Mobo: Acer model: Aspire 5810T serial: <filter> BIOS: INSYDE v: 1.30 
  date: 09/29/2009 
Battery:
  ID-1: BAT0 charge: 49.9 Wh condition: 49.9/62.6 Wh (80%) volts: 12.2/10.8 
  model: Panasonic AS09D56 type: Li-ion serial: <filter> status: Full 
CPU:
  Topology: Dual Core model: Intel U4100 bits: 64 type: MCP arch: Penryn 
  rev: A L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 ssse3 bogomips: 5186 
  Speed: 1212 MHz min/max: 1200/1300 MHz Core speeds (MHz): 1: 1212 2: 1208 
Graphics:
  Device-1: Intel Mobile 4 Series Integrated Graphics 
  vendor: Acer Incorporated ALI driver: i915 v: kernel bus ID: 00:02.0 
  chip ID: 8086:2a42 
  Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa DRI Mobile Intel GM45 Express v: 2.1 Mesa 19.0.2 
  direct render: Yes 
Audio:
  Device-1: Intel 82801I HD Audio vendor: Acer Incorporated ALI 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:293e 
  Sound Server: ALSA v: k4.15.0-54-generic 
Network:
  Device-1: Qualcomm Atheros AR8131 Gigabit Ethernet 
  vendor: Acer Incorporated ALI driver: atl1c v: 1.0.1.1-NAPI port: 3000 
  bus ID: 01:00.0 chip ID: 1969:1063 
  IF: enp1s0 state: down mac: <filter> 
  Device-2: Qualcomm Atheros AR9285 Wireless Network Adapter vendor: Foxconn 
  driver: ath9k v: kernel port: 3000 bus ID: 02:00.0 chip ID: 168c:002b 
  IF: wlp2s0 state: down mac: <filter> 
Drives:
  Local Storage: total: 312.74 GiB used: 1.90 GiB (0.6%) 
  ID-1: /dev/sda vendor: Western Digital model: WD3200BEVT-22ZCT0 
  size: 298.09 GiB speed: 3.0 Gb/s rotation: 5400 rpm serial: <filter> 
  rev: 1A11 temp: 22 C scheme: MBR 
  ID-2: /dev/sdb type: USB model: 058f EXU2V016GB size: 14.65 GiB 
  serial: <filter> rev: 8.07 scheme: MBR 
Partition:
  ID-1: / size: 1.89 GiB used: 26.5 MiB (1.4%) fs: overlay source: ERR-102 
Sensors:
  System Temperatures: cpu: 33.0 C mobo: 33.0 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 168 Uptime: 1m Memory: 3.79 GiB used: 550.8 MiB (14.2%) 
  Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.4.0 alt: 7 Shell: bash 
  v: 4.4.19 running in: gnome-terminal inxi: 3.0.32

So here is how problem appears:
- in live session everything works fine, I install LM;
- I reboot PC after installing, change boot order in BIOS, reboot again, system loads flawless, and works really well;
- I reboot it several times, it goes to sleep, wake it up - everything is fine;
- but then after another reboot or screensaver - BAM - freeze (or blinking underline);
- and I don't have a clue how to examine problem or where and how to check logs of error, because if I power it down on freeze - it boots endlessly.

Thank you in advance!

Posted: **Sun Jan 12, 2020 6:59 pm**

Another reboot, another issue. Such lines are going for 40 min already.

Posted: **Mon Jan 13, 2020 12:35 am**

Hi, welcome to the forums.

Can you boot into a live session, open a terminal (Ctrl-Alt-T keyboard shortcut) and run the command below, highlight the output, right click > copy and then paste into your reply between [code][/code] tags. This will give a comprehensive report of your hardware which hopefully will allow someone to advise.

Code: Select all

inxi -Fxxxz

Posted: **Mon Jan 13, 2020 12:48 am**

I believe you have an Intel Pentium SU4100 not 5U4100. That is very low powered to run a modern operating system. If you are determined to use it and want to run Linux you might want to consider trying Mint Xfce to see if you have better results. If that doesn't work try something like AntiX. Curious if you had good results with the live install before you went with the install to your hard drive.

Bill

Posted: **Mon Jan 13, 2020 4:47 am**

Hi, Rustam2704.

At the top of your screenshot I spot nasty complaints and error messages about the disk partition /dev/sda1. Seems to be affected by some serious kind of corruption. - Hope this does not mean that your harddisk /dev/sda has reached EOL.
Curious to learn what the live session will reveal.

Karl

Posted: **Mon Jan 13, 2020 8:01 am**

smurphos wrote: ⤴Mon Jan 13, 2020 12:35 am Hi, welcome to the forums.

Can you boot into a live session, open a terminal (Ctrl-Alt-T keyboard shortcut) and run the command below, highlight the output, right click > copy and then paste into your reply between [code][/code] tags. This will give a comprehensive report of your hardware which hopefully will allow someone to advise.
Code: Select all
inxi -Fxxxz

Hi, smurphos

Live session works great. Updated 1st post on hardware report.

Rustam2704

Posted: **Mon Jan 13, 2020 8:06 am**

Dot_mdb wrote: ⤴Mon Jan 13, 2020 12:48 am I believe you have an Intel Pentium SU4100 not 5U4100. That is very low powered to run a modern operating system. If you are determined to use it and want to run Linux you might want to consider trying Mint Xfce to see if you have better results. If that doesn't work try something like AntiX. Curious if you had good results with the live install before you went with the install to your hard drive.

Bill

Hi, Bill

It is SU indeed. I incorrectly read it from sticker, thank you. I know that PC is old, yet Win 7 worked well, and I thought that LM being more optimized would also work, considering that live session works very good.

Rustam2704

Posted: **Mon Jan 13, 2020 9:39 am**

karlchen wrote: ⤴Mon Jan 13, 2020 4:47 am Hi, Rustam2704.

At the top of your screenshot I spot nasty complaints and error messages about the disk partition /dev/sda1. Seems to be affected by some serious kind of corruption. - Hope this does not mean that your harddisk /dev/sda has reached EOL.
Curious to learn what the live session will reveal.

Karl

Hi, Karl.

Post updated.

Rustam

Posted: **Mon Jan 13, 2020 10:16 am**

You installed incorrectly!

Code: Select all

Partition:
  ID-1: / size: 1.89 GiB used: 26.5 MiB (1.4%) fs: overlay source: ERR-102

You tried to install to a 1.89GiB Partition!

What did you choose when Installing "Erase Disk and Install Linux" or "Something Else" ?

If you want to see visually what you've done wrong then Open gparted and let it run till you see something like this. Take a pic with "Screenshot" and post it here if possible, we would like to see it also. Host it from https://postimages.org/

Posted: **Mon Jan 13, 2020 11:09 am**

karlchen wrote: ⤴Mon Jan 13, 2020 4:47 am At the top of your screenshot I spot nasty complaints and error messages about the disk partition /dev/sda1. Seems to be affected by some serious kind of corruption. - Hope this does not mean that your harddisk /dev/sda has reached EOL.

I/O error on sda, with mentioning of a sector number.... That smells like dying hard disk to me. Replace it ASAP.

Posted: **Mon Jan 13, 2020 11:18 am**

pcpunk wrote: ⤴Mon Jan 13, 2020 10:16 am You installed incorrectly!
Code: Select all
Partition:
  ID-1: / size: 1.89 GiB used: 26.5 MiB (1.4%) fs: overlay source: ERR-102 
You tried to install to a 1.89GiB Partition!

What did you choose when Installing "Erase Disk and Install Linux" or "Something Else" ?

If you want to see visually what you've done wrong then Open gparted and let it run till you see something like this. Take a pic with "Screenshot" and post it here if possible, we would like to see it also. Host it from https://postimages.org/

Hi, pcpunk.

You're right I choose "something else", deleted partitioning, created new partition formated ext4.
I reinstalled it now choosing "Erase Disk and Install Linux".

Code: Select all

System:
  Host: ilham-Aspire-5810T Kernel: 4.15.0-54-generic x86_64 bits: 64 
  compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.2.3 wm: muffin 4.2.2 
  dm: LightDM 1.26.0 Distro: Linux Mint 19.2 Tina base: Ubuntu 18.04 bionic 
Machine:
  Type: Other-vm? System: Acer product: Aspire 5810T v: V1.30 
  serial: <filter> 
  Mobo: Acer model: Aspire 5810T serial: <filter> BIOS: INSYDE v: 1.30 
  date: 09/29/2009 
Battery:
  ID-1: BAT0 charge: 49.9 Wh condition: 49.9/62.6 Wh (80%) volts: 12.2/10.8 
  model: Panasonic AS09D56 type: Li-ion serial: <filter> status: Full 
CPU:
  Topology: Dual Core model: Intel U4100 bits: 64 type: MCP arch: Penryn 
  rev: A L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 ssse3 bogomips: 5186 
  Speed: 1235 MHz min/max: 1200/1300 MHz Core speeds (MHz): 1: 1235 2: 1236 
Graphics:
  Device-1: Intel Mobile 4 Series Integrated Graphics 
  vendor: Acer Incorporated ALI driver: i915 v: kernel bus ID: 00:02.0 
  chip ID: 8086:2a42 
  Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa DRI Mobile Intel GM45 Express v: 2.1 Mesa 19.0.2 
  direct render: Yes 
Audio:
  Device-1: Intel 82801I HD Audio vendor: Acer Incorporated ALI 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:293e 
  Sound Server: ALSA v: k4.15.0-54-generic 
Network:
  Device-1: Qualcomm Atheros AR8131 Gigabit Ethernet 
  vendor: Acer Incorporated ALI driver: atl1c v: 1.0.1.1-NAPI port: 3000 
  bus ID: 01:00.0 chip ID: 1969:1063 
  IF: enp1s0 state: down mac: <filter> 
  Device-2: Qualcomm Atheros AR9285 Wireless Network Adapter vendor: Foxconn 
  driver: ath9k v: kernel port: 3000 bus ID: 02:00.0 chip ID: 168c:002b 
  IF: wlp2s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 298.09 GiB used: 8.11 GiB (2.7%) 
  ID-1: /dev/sda vendor: Western Digital model: WD3200BEVT-22ZCT0 
  size: 298.09 GiB speed: 3.0 Gb/s rotation: 5400 rpm serial: <filter> 
  rev: 1A11 scheme: MBR 
Partition:
  ID-1: / size: 292.41 GiB used: 8.11 GiB (2.8%) fs: ext4 dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 35.0 C mobo: 35.0 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 160 Uptime: 2h 01m Memory: 3.79 GiB used: 623.8 MiB (16.1%) 
  Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.4.0 alt: 7 Shell: bash 
  v: 4.4.19 running in: gnome-terminal inxi: 3.0.32

" Local Storage: total: 312.74 GiB used: 1.90 GiB (0.6%)" - previous incorrect installation.
"Local Storage: total: 298.09 GiB used: 8.11 GiB (2.7%) " - new "Erase Install" installation. Total local storage decreased by 12 GiB.
It's not an issue, yet not understand why total storage decreased so much. System work normal, I'll keep it powered on.

Can you advise me how to update drivers properly to not break anything?

I installed gparted with sudo apt update then sudo apt install gparted.
Sorry for russian: https://i.postimg.cc/gJ85FMhR/0153-13-01-20.png

Rustam

Posted: **Mon Jan 13, 2020 12:00 pm**

Good to hear it is all working!

Make sure to Update the System and Turn On your Firewall.

What Drivers are you talking about? It looks to me like they are all working fine so don't go and try to install things you don't understand. Before doing stuff ask questions, or else you will cause more problems.

I do believe gparted is already installed by Default on all Linux Mint distro's, so there was no need to install it again. If you are unsure always go to the Software Manager and do a search, you will see there if the program is installed. I know, Linux guys like to tell you to use the Terminal for everything, but sometimes you should just use the built in UI, and for beginners this may be the best thing ever.

Good to see you succeed!

Posted: **Mon Jan 13, 2020 12:47 pm**

pcpunk wrote: ⤴Mon Jan 13, 2020 12:00 pm I do believe gparted is already installed by Default on all Linux Mint distro's, so there was no need to install it again.

It comes pre-installed on the Live version of Mint, but not in the installed version.

Posted: **Mon Jan 13, 2020 12:57 pm**

Ahh, something I did not know!

Posted: **Mon Jan 13, 2020 3:16 pm**

Pjotr wrote: ⤴Mon Jan 13, 2020 11:09 am
karlchen wrote: ⤴Mon Jan 13, 2020 4:47 am At the top of your screenshot I spot nasty complaints and error messages about the disk partition /dev/sda1. Seems to be affected by some serious kind of corruption. - Hope this does not mean that your harddisk /dev/sda has reached EOL.
I/O error on sda, with mentioning of a sector number.... That smells like dying hard disk to me. Replace it ASAP.

Hi, Pjotr.

Already ordered new SSD on Aliexpress. I am just getting used to Linux, trying versions, distributives, software. I mean this HDD gonna be thrown out anyway.

Can you give any advice on what to do when system freezes? I mean, I know that I need to seek for solution on the internet forums etc. But how should I understand what to seek, I guess there are standart helpful comands, or directories where I can find freeze/error report.
In Windows I could always see error number or track the sequence of my actions to understand where issue appeared. It seems much harder for me in Linux Mint to do that.

Rustam

Posted: **Mon Jan 13, 2020 6:17 pm**

pcpunk wrote: ⤴Mon Jan 13, 2020 12:00 pm What Drivers are you talking about? It looks to me like they are all working fine so don't go and try to install things you don't understand. Before doing stuff ask questions, or else you will cause more problems.

Drivers for touchpad and videodrivers (I feel like they not quite suitable for my specific notebook). In "Drivers Manager" I see that "Proprietary drivers are not used". Is there a UI (or app) where I can check their availability as well as availability of proprietary ones?

Rustam

Posted: **Mon Jan 13, 2020 7:06 pm**

I've never had to work with touchpad drivers sorry.

Posted: **Tue Jan 14, 2020 8:05 am**

The system is installed and working, so I guess problem is solved. Other questions are for another threads.
Thank you everyone for your input! As pcpunk mentioned the reason was incorrect system installation.

Posted: **Tue Jan 14, 2020 9:42 am**

Using "Something Else" does take a little experience, or a good video. Even I need help from time to time because I don't know a lot about the inner workings of Linux.

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