Don't know where to report this: Both computers locking up with 20.0

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wutsinterweb
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Wow, could be?
I'm just a student, your guidance is appreciated.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by AZgl1500 »

SMG wrote:
Thu Aug 20, 2020 8:13 pm
wutsinterweb wrote:
Wed Aug 19, 2020 11:18 pm
It happens while I'm using it too. The cursor will even still move but left button or right button won't do anything. Eventually the screen freezes and ctrl alt bkspc will take forever to go to start screen, sometimes I quit waiting.
This happens after you reboot the computer or after you might have suspended it?

I looked up the Logitech Wireless Mouse M325 (mentioned in your laptop info) and it says it runs off a unifying receiver. I've seen others posting on the forum they have had problems with resuming from suspend when using a Logitech unifying receiver. It's been a while since I read those threads so I don't recall if there were also problems before suspend or not. If you are using similar equipment for both the laptop and the desktop, then that might another common thread (in addition to the OS) between the two. That might also explain "usb error messages" you mention in your very first post.
the problem with USB mouse, is well known to me....
had to do this to fix it.

viewtopic.php?f=49&t=287775&p=1593287&h ... d#p1593287
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Ok made the change and rebooted. We will hope!
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Did it on the laptop yesterday. So far so good. If it doesn't freeze I'm going to try it on my tower too, which just frozen a while ago while using it.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Ok, laptop made it through over a day and a half, so just did the tower. During reboot it threw up a ton of errors to do with USB but booted. How can I post the errors here so we can further make grub right for me? About 20 lines appears and went through usb errors because it started up.
I'm just a student, your guidance is appreciated.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Is there some setting I need to change in my EFI?
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

what log file do I need to copy and paste for you guys to see here? There are several boot log files.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by SMG »

The one without the numbers at the end is the most recent one, if that is what you mean by more than one. I just checked my boot.log for the first time. I usually check syslog files for troubleshooting, but that has a lot more than boot information (and I've not had boot troubles). Does your boot.log have info on USB errors?
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

so I do:

sudo less boot.log and it shows a binary file, with quite perusal, I don't see what I am looking for.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

But I'm not familiar with how the terminal behaves with the less command and binaries, how do I copy it all?
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by SMG »

My newest boot.log is a text file. I just typed sudo cat boot.log to view the contents (my file is not very long). My older boot.log files are binary, but not the newest one. Are all of your boot.log files binary?
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Code: Select all

bucky2@bucky2:/var/log$ sudo cat boot.log
------------ Sat Aug 22 13:08:20 EDT 2020 ------------
/dev/sda3: clean, 494207/3662848 files, 5063368/14648320 blocks
[  OK  ] Finished Tell Plymouth To Write Out Runtime Data.
[  OK  ] Finished Clean up any mess left by 0dns-up.
[  OK  ] Finished Create Volatile Files and Directories.
         Starting Network Name Resolution...
         Starting Network Time Synchronization...
         Starting Update UTMP about System Boot/Shutdown...
[  OK  ] Finished Update UTMP about System Boot/Shutdown.
[  OK  ] Finished Load AppArmor profiles.
         Starting Raise network interfaces...
[  OK  ] Started Network Time Synchronization.
[  OK  ] Reached target System Initialization.
[  OK  ] Started ACPI Events Check.
[  OK  ] Started CUPS Scheduler.
[  OK  ] Started Daily Cleanup of Temporary Directories.
[  OK  ] Reached target Paths.
[  OK  ] Reached target System Time Set.
[  OK  ] Reached target System Time Synchronized.
[  OK  ] Started Trigger anacron every hour.
[  OK  ] Started Daily apt download activities.
[  OK  ] Started Daily apt upgrade and clean activities.
[  OK  ] Started Periodic ext4 Online Metadata Check for All Filesystems.
[  OK  ] Started Discard unused blocks once a week.
[  OK  ] Started Refresh fwupd metadata regularly.
[  OK  ] Started Daily rotation of log files.
[  OK  ] Started Daily man-db regeneration.
[  OK  ] Started Message of the Day.
[  OK  ] Reached target Timers.
[  OK  ] Listening on ACPID Listen Socket.
[  OK  ] Listening on Avahi mDNS/DNS-SD Stack Activation Socket.
[  OK  ] Listening on CUPS Scheduler.
[  OK  ] Listening on D-Bus System Message Bus Socket.
[  OK  ] Listening on UUID daemon activation socket.
[  OK  ] Reached target Sockets.
[  OK  ] Reached target Basic System.
         Starting Accounts Service...
[  OK  ] Started ACPI event daemon.
         Starting Save/Restore Sound Card State...
[  OK  ] Started Run anacron jobs.
         Starting Avahi mDNS/DNS-SD Stack...
         Starting Bluetooth service...
[  OK  ] Started Regular background program processing daemon.
[  OK  ] Started CUPS Scheduler.
[  OK  ] Started D-Bus System Message Bus.
         Starting Network Manager...
[  OK  ] Started Save initial kernel messages after boot.
         Starting Remove Stale Online ext4 Metadata Check Snapshots...
         Starting Detect the available GPUs and deal with any system changes...
         Starting LSB: Record successful boot for GRUB...
         Starting GRUB failed boot detection...
         Starting LSB: disk temperature monitoring daemon...
[  OK  ] Started irqbalance daemon.
         Starting Initialize hardware monitoring sensors...
[  OK  ] Started mintsystem.service.
         Starting Dispatcher daemon for systemd-networkd...
[  OK  ] Started Set the CPU Frequency Scaling governor.
[  OK  ] Started OSS Proxy Daemon.
         Starting Authorization Manager...
         Starting Restore /etc/resolv.conf if the system crashed before the ppp link was shut down...
         Starting System Logging Service...
         Starting Secure Boot updates for DB and DBX...
         Starting Login Service...
         Starting Thermal Daemon Service...
         Starting Ubuntu system adjustments...
         Starting Disk Manager...
         Starting WPA supplicant...
[  OK  ] Finished Restore /etc/resolv.conf if the system crashed before the ppp link was shut down.
[  OK  ] Finished Save/Restore Sound Card State.
[  OK  ] Reached target Sound Card.
[  OK  ] Finished Initialize hardware monitoring sensors.
[  OK  ] Started Network Name Resolution.
[  OK  ] Reached target Host and Network Name Lookups.
         Starting Tool to automatically collect and submit kernel crash signatures...
[  OK  ] Finished Remove Stale Online ext4 Metadata Check Snapshots.
[  OK  ] Finished GRUB failed boot detection.
[  OK  ] Finished Raise network interfaces.
[  OK  ] Started Tool to automatically collect and submit kernel crash signatures.
[  OK  ] Started LSB: disk temperature monitoring daemon.
[  OK  ] Started System Logging Service.
[  OK  ] Started LSB: Record successful boot for GRUB.
[  OK  ] Finished Secure Boot updates for DB and DBX.
[  OK  ] Finished Detect the available GPUs and deal with any system changes.
[  OK  ] Started Avahi mDNS/DNS-SD Stack.
[  OK  ] Started WPA supplicant.
[  OK  ] Started Thermal Daemon Service.
[  OK  ] Started Bluetooth service.
[  OK  ] Reached target Bluetooth.
         Starting Manage, Install and Generate Color Profiles...
[  OK  ] Started Make remote CUPS printers available locally.
[  OK  ] Started Network Manager.
[  OK  ] Reached target Network.
         Starting OpenVPN service...
         Starting Permit User Sessions...
[  OK  ] Finished OpenVPN service.
[  OK  ] Finished Permit User Sessions.
         Starting Light Display Manager...
         Starting Hold until boot process finishes up...
[  OK  ] Started Authorization Manager.
         Starting Modem Manager...
         Starting Hostname Service...
[  OK  ] Finished Ubuntu system adjustments.
[  OK  ] Started Manage, Install and Generate Color Profiles.
[  OK  ] Started Accounts Service.
[  OK  ] Started Hostname Service.
         Starting Network Manager Script Dispatcher Service...
[  OK  ] Started Modem Manager.
[  OK  ] Started Network Manager Script Dispatcher Service.
[  OK  ] Started Login Service.
------------ Sat Aug 22 13:10:57 EDT 2020 ------------
/dev/sda3: clean, 494235/3662848 files, 5064886/14648320 blocks
[  OK  ] Finished Tell Plymouth To Write Out Runtime Data.
[  OK  ] Finished Create Volatile Files and Directories.
         Starting Network Name Resolution...
         Starting Network Time Synchronization...
         Starting Update UTMP about System Boot/Shutdown...
[  OK  ] Finished Clean up any mess left by 0dns-up.
[  OK  ] Finished Update UTMP about System Boot/Shutdown.
[  OK  ] Finished Load AppArmor profiles.
         Starting Raise network interfaces...
[  OK  ] Started Network Time Synchronization.
[  OK  ] Reached target System Initialization.
[  OK  ] Started ACPI Events Check.
[  OK  ] Started CUPS Scheduler.
[  OK  ] Started Daily Cleanup of Temporary Directories.
[  OK  ] Reached target Paths.
[  OK  ] Reached target System Time Set.
[  OK  ] Reached target System Time Synchronized.
[  OK  ] Started Trigger anacron every hour.
[  OK  ] Started Daily apt download activities.
[  OK  ] Started Daily apt upgrade and clean activities.
[  OK  ] Started Periodic ext4 Online Metadata Check for All Filesystems.
[  OK  ] Started Discard unused blocks once a week.
[  OK  ] Started Refresh fwupd metadata regularly.
[  OK  ] Started Daily rotation of log files.
[  OK  ] Started Daily man-db regeneration.
[  OK  ] Started Message of the Day.
[  OK  ] Reached target Timers.
[  OK  ] Listening on ACPID Listen Socket.
[  OK  ] Listening on Avahi mDNS/DNS-SD Stack Activation Socket.
[  OK  ] Listening on CUPS Scheduler.
[  OK  ] Listening on D-Bus System Message Bus Socket.
[  OK  ] Listening on UUID daemon activation socket.
[  OK  ] Reached target Sockets.
[  OK  ] Reached target Basic System.
         Starting Accounts Service...
[  OK  ] Started ACPI event daemon.
         Starting Save/Restore Sound Card State...
[  OK  ] Started Run anacron jobs.
         Starting Avahi mDNS/DNS-SD Stack...
         Starting Bluetooth service...
[  OK  ] Started Regular background program processing daemon.
[  OK  ] Started CUPS Scheduler.
[  OK  ] Started D-Bus System Message Bus.
         Starting Network Manager...
[  OK  ] Started Save initial kernel messages after boot.
         Starting Remove Stale Online ext4 Metadata Check Snapshots...
         Starting Detect the available GPUs and deal with any system changes...
         Starting LSB: Record successful boot for GRUB...
         Starting GRUB failed boot detection...
         Starting LSB: disk temperature monitoring daemon...
[  OK  ] Started irqbalance daemon.
         Starting Initialize hardware monitoring sensors...
[  OK  ] Started mintsystem.service.
         Starting Dispatcher daemon for systemd-networkd...
[  OK  ] Started Set the CPU Frequency Scaling governor.
[  OK  ] Started OSS Proxy Daemon.
         Starting Authorization Manager...
         Starting Restore /etc/resolv.conf if the system crashed before the ppp link was shut down...
         Starting System Logging Service...
         Starting Secure Boot updates for DB and DBX...
         Starting Login Service...
         Starting Thermal Daemon Service...
         Starting Ubuntu system adjustments...
         Starting Disk Manager...
         Starting WPA supplicant...
[  OK  ] Finished Restore /etc/resolv.conf if the system crashed before the ppp link was shut down.
[  OK  ] Finished Save/Restore Sound Card State.
[  OK  ] Reached target Sound Card.
[  OK  ] Finished Initialize hardware monitoring sensors.
[  OK  ] Finished Raise network interfaces.
[  OK  ] Started Network Name Resolution.
[  OK  ] Reached target Host and Network Name Lookups.
         Starting Tool to automatically collect and submit kernel crash signatures...
[  OK  ] Finished GRUB failed boot detection.
[  OK  ] Finished Remove Stale Online ext4 Metadata Check Snapshots.
[  OK  ] Started LSB: disk temperature monitoring daemon.
[  OK  ] Started Tool to automatically collect and submit kernel crash signatures.
[  OK  ] Started System Logging Service.
[  OK  ] Started LSB: Record successful boot for GRUB.
[  OK  ] Finished Detect the available GPUs and deal with any system changes.
[  OK  ] Finished Secure Boot updates for DB and DBX.
[  OK  ] Started WPA supplicant.
[  OK  ] Started Bluetooth service.
[  OK  ] Reached target Bluetooth.
         Starting Manage, Install and Generate Color Profiles...
[  OK  ] Started Thermal Daemon Service.
[  OK  ] Started Avahi mDNS/DNS-SD Stack.
[  OK  ] Started Make remote CUPS printers available locally.
[  OK  ] Started Network Manager.
[  OK  ] Reached target Network.
         Starting OpenVPN service...
         Starting Permit User Sessions...
[  OK  ] Finished OpenVPN service.
[  OK  ] Started Authorization Manager.
         Starting Modem Manager...
[  OK  ] Finished Permit User Sessions.
         Starting Light Display Manager...
         Starting Hold until boot process finishes up...
         Starting Hostname Service...
[  OK  ] Finished Ubuntu system adjustments.
[  OK  ] Started Manage, Install and Generate Color Profiles.
[  OK  ] Started Accounts Service.
[  OK  ] Started Hostname Service.
[  OK  ] Started Login Service.
bucky2@bucky2:/var/log$ 

I'm just a student, your guidance is appreciated.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by SMG »

wutsinterweb wrote:
Sat Aug 22, 2020 1:13 pm
Ok, laptop made it through over a day and a half, so just did the tower. During reboot it threw up a ton of errors to do with USB but booted. How can I post the errors here so we can further make grub right for me? About 20 lines appears and went through usb errors because it started up.
I don't see any mention of USB in the boot.log file you posted. However, that file stops when the Login Service is started. Therefore, I would presume the errors are arising after logging in.

Your original post mentioned:
wutsinterweb wrote:
Sat Aug 01, 2020 12:48 pm
Also, some usb error messages show and accumulate in the non gui window when using the computer after sleep.
Some people have taken photographs of error messages and posted them. That is one option.

I would expect USB error messages would show in the syslog, but please do not post your syslog. Given that I don't know how these errors might manifest themselves, I don't even have a suggestion for using grep to get specific information because there are probably a number of usb related events which are not a problem. You might look at the time-stamp on the errors on you non-gui screen and go to that time in the log and do a cut and paste of those specific lines.

I have scrolled through my syslog looking for what might be usb related, but I don't normally have usb devices in my laptop at start-up/login. :lol: If you are not able to match the timestamp of errors on the non-gui screen to events in syslog, I suggest you take a photograph of the errors.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

I may have fixed part of the problem in that I removed part of that line in grub. Booting up normal but there is one usb message, it flashes too quick to write it down.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Ah, thanks. Well, the problem I was having in the last 3 posts was my in my tower system.

this is what I have now:

Code: Select all

GRUB_DEFAULT=0
GRUB_TIMEOUT_STYLE=hidden
GRUB_TIMEOUT=0
GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null || echo Debian`
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash usbcore.autosuspend=-1"
GRUB_CMDLINE_LINUX=""
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Update: so far so good no lockups yet. Thanks for the much valued help.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

Update: Laptop still sees slowdowns and lockups after about 12 hours of use. Tower seems ok, though has slowed down a couple times where to be safe, I rebooted.

It might indeed be the logitech mouse, but I don't have another mouse to use right now. It uses their unifying receiver.
I'm just a student, your guidance is appreciated.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by motoryzen »

AZgl1500 wrote:
Tue Aug 11, 2020 11:54 am
On two different laptops, I ran into problems just like you describe when using Suspend, or Hibernate, or Sleep.

My solution, which has worked perfectly for me is to set each one of those to NEVER.

and Lid Closed to NOTHING.

that resolved all of my problems.

On the Laptop's power management, for Battery, Lid closed = Shutdown Immediately.

no more issues, at all.

On my big Gates Desktop in my office, I never do anything with it, just leave it running, and turn off the Monitor's Power.
it has been running that way for 12 years without any hiccups.
-- Interesting solution results. No offense to Mint but that makes me wonder if there is a power involving stock OOTB power management and how it interacts with the hardware. I have a dell inspiron 2015 broadwell cpu laptop with the same mint 20 cinnamon installation and same kernel updated as of a week ago but I haven't tried hibernate or sleep modes yet..It's set just like my desktop Mint 20 cinnamon install desktop..the same as your settings now as if your post I'm replying to but never had a problem yet...except for the lid closing= shut down immediately...that is set to nothing --
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by AZgl1500 »

When I mentioned my Gates Desktop, I failed to mention it is running Windows 7.
so Linux has nothing to do with that one at all. Windoze is so damn slow, that it is just easier to never turn the desktop off, leave it on, and it has never been a problem with it.

I probably should take the case off of it and blow out the dog hair and dust mites.
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Re: Don't know where to report this: Both computers locking up with 20.0

Post by wutsinterweb »

So I disconnected the Mouse for 24 hours and just used the touchpad and system seems ok. Mouse uses the Logitech unifying transceiver, it's a Logitech M325 Wireless Mouse.

Is there a way to play with drivers or are they built into the kernel?
I'm just a student, your guidance is appreciated.
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