[Solved] Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

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jazfuzion
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[Solved] Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by jazfuzion »

I am currently running Mint 20 successfully on a Surface Pro 3 .
I have been able to install various versions but upon rebooting following install wifi will no longer connect.

When I install, the wifi is working throughout the install and afterwards when continuing with the session.
During the initial install, I add the various codecs etc., and I check the box to update to save time. When I reboot the wifi does not connect. I can see the router after the reboot but it will not connect. When I check, the wifi is turned off and cannot be turned on. Powersave options do not rectify the situation.

When I install the various codecs etc. and DO NOT check the box to update to save time and reboot the wifi connects!
At the moment I am reluctant to update anything as the system is stable.

This began during September when I was running Zorin 15 and it had been stable for months.
Since then I have rotated through various Zorin, Ubuntu and Mint versions and Mint is the only one which has continued to work following a reboot. I am going on about a week with no problems.

At the moment I am reluctant to update anything as the system is stable. I have backed up the drive so that I can recover if I do something goofy.
Kernel updates look risky as do software updates, I was thinking of trying security updates and seeing if that is successful.

Any suggestions would be appreciated, e.g. stepping back to an earlier kernel if a an update kills the wifi again.
Thanks,
Last edited by jazfuzion on Tue Oct 27, 2020 7:46 am, edited 1 time in total.
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Larry78723
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by Larry78723 »

At this point, before making any system changes, I would make a Timeshift backup to an external drive and also backup critical files in your /home folder. Then go ahead and run Update Manager.
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jazfuzion
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by jazfuzion »

Before I made any changes, I backed up using TimeShift.
I then updated security updates, rebooted, wifi all good.
Next I updated software, rebooted, wifi all good.
Lastly I updated kernels, rebooted and no wifi as before. I could see router, etc. but could not connect and system indicated that wifi was off.
I was unable to turn it back on.
I attempted to restore backup but after several hours with it hung while restoring java, I rebooted and reinstalled, updated security and software, but not the kernel and all is working again. Must be something in the updated kernel.
Thanks, John
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mikaelrask
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by mikaelrask »

hey jazfuzion could you provide with some more information about the system by running the following command in the terminal.

Code: Select all

inxi -Fxxrzc0
is the linux mint iso verified before installing it to the usb https://linuxmint.com/verify.php?
CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Graphic Card: nvidia 2070 super
Ram 16 GB
Kernel: 5.4.0.48-generic
kubuntu 20.04

Laptop:
CPU Intel(R) Core(TM) i5-245m
cinnamon 20
Kernel 5,4.0.48-generic
Ram 4 gb
jazfuzion
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by jazfuzion »

Yes, iso was verified.

inxi is here

System:
Kernel: 5.4.0-26-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 4.6.7 wm: muffin dm: LightDM
Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: Microsoft product: Surface Pro 3 v: 1
serial: <filter>
Mobo: Microsoft model: Surface Pro 3 v: 1 serial: <filter>
UEFI: American Megatrends v: 3.11.2150 date: 04/26/2017
Battery:
ID-1: BAT0 charge: 16.4 Wh condition: 33.4/42.2 Wh (79%) volts: 7.4/7.6
model: LGC-LGC X883815 serial: <filter> status: Discharging
Device-1: hid-ef:32:42:77:01:fe-battery model: K830 serial: N/A
charge: N/A status: N/A
CPU:
Topology: Dual Core model: Intel Core i3-4020Y bits: 64 type: MT MCP
arch: Haswell rev: 1 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 11973
Speed: 599 MHz min/max: 600/1500 MHz Core speeds (MHz): 1: 599 2: 599
3: 599 4: 599
Graphics:
Device-1: Intel vendor: Microsoft driver: i915 v: kernel bus ID: 00:02.0
chip ID: 8086:0a1e
Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa
resolution: 2160x1440~60Hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 4200 (HSW GT2)
v: 4.5 Mesa 20.0.8 compat-v: 3.0 direct render: Yes
Audio:
Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel
bus ID: 00:03.0 chip ID: 8086:0a0c
Device-2: Intel 8 Series HD Audio vendor: Microsoft driver: snd_hda_intel
v: kernel bus ID: 00:1b.0 chip ID: 8086:9c20
Sound Server: ALSA v: k5.4.0-26-generic
Network:
Device-1: Marvell 88W8897 [AVASTAR] 802.11ac Wireless vendor: SafeNet
driver: mwifiex_pcie v: 1.0 port: 3040 bus ID: 01:00.0 chip ID: 11ab:2b38
IF: wlp1s0 state: up mac: <filter>
Device-2: Marvell Bluetooth and Wireless LAN Composite Device type: USB
driver: btusb bus ID: 1-6:4 chip ID: 1286:204b
Drives:
Local Storage: total: 238.76 GiB used: 22.87 GiB (9.6%)
ID-1: /dev/sda vendor: SK Hynix model: HFS064G3AMNB-2200A size: 59.63 GiB
speed: 6.0 Gb/s serial: <filter>
ID-2: /dev/sdb type: USB vendor: Samsung model: Flash Drive FIT
size: 119.51 GiB serial: <filter>
ID-3: /dev/sdc type: USB vendor: Generic model: USB3.0 CRW -SD
size: 59.62 GiB serial: <filter>
Partition:
ID-1: / size: 116.64 GiB used: 8.93 GiB (7.7%) fs: ext4 dev: /dev/sdb2
Sensors:
System Temperatures: cpu: 42.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com ulyana main upstream import backport
2: deb http://mirror.arizona.edu/ubuntu focal main restricted universe multiverse
3: deb http://mirror.arizona.edu/ubuntu focal-updates main restricted universe multiverse
4: deb http://mirror.arizona.edu/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
Processes: 219 Uptime: 4m Memory: 3.75 GiB used: 742.4 MiB (19.3%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash
v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

Thanks,
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Larry78723
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by Larry78723 »

Please post the results for each of the following commands. Here is how:

Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Execute the following commands, one at a time.

Code: Select all

mokutil --sb-state	

Code: Select all

rfkill list all

Code: Select all

 iwconfig

Code: Select all

lsusb

Code: Select all

 lspci 
Mark the complete text output which each command will display with your mouse.
Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
Enclose the results for each command between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

The results will help us to help you.

Larry
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jazfuzion
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by jazfuzion »

I reran inxi as suggested for easier viewing
and then I ran the three new commands below but all after reinstalling with wifi up and running.

eldunko@eldunko-Surface-Pro-3:~$ inxi -Fxxrzc0
System: Kernel: 5.4.0-26-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.6.7 wm: muffin dm: LightDM
Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal
Machine: Type: Laptop System: Microsoft product: Surface Pro 3 v: 1 serial: <filter>
Mobo: Microsoft model: Surface Pro 3 v: 1 serial: <filter> UEFI: American Megatrends v: 3.11.2150 date: 04/26/2017
Battery: ID-1: BAT0 charge: 32.6 Wh condition: 32.6/42.2 Wh (77%) volts: 8.6/7.6 model: LGC-LGC X883815 serial: <filter>
status: Unknown
Device-1: hid-ef:32:42:77:01:ff-battery model: K830 serial: N/A charge: N/A status: N/A
CPU: Topology: Dual Core model: Intel Core i3-4020Y bits: 64 type: MT MCP arch: Haswell rev: 1 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 11973
Speed: 722 MHz min/max: 600/1500 MHz Core speeds (MHz): 1: 625 2: 645 3: 640 4: 658
Graphics: Device-1: Intel vendor: Microsoft driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0a1e
Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa resolution: 2160x1440~60Hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 4200 (HSW GT2) v: 4.5 Mesa 20.0.8 compat-v: 3.0 direct render: Yes
Audio: Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel bus ID: 00:03.0 chip ID: 8086:0a0c
Device-2: Intel 8 Series HD Audio vendor: Microsoft driver: snd_hda_intel v: kernel bus ID: 00:1b.0
chip ID: 8086:9c20
Device-3: Microsoft Surface Pro 3 Docking Station Audio Device type: USB driver: hid-generic,snd-usb-audio,usbhid
bus ID: 1-2.5:4 chip ID: 045e:07ca
Sound Server: ALSA v: k5.4.0-26-generic
Network: Device-1: Marvell 88W8897 [AVASTAR] 802.11ac Wireless vendor: SafeNet driver: mwifiex_pcie v: 1.0 port: 3040
bus ID: 01:00.0 chip ID: 11ab:2b38
IF: wlp1s0 state: up mac: <filter>
Device-2: Marvell Bluetooth and Wireless LAN Composite Device type: USB driver: btusb bus ID: 1-6:6
chip ID: 1286:204b
Device-3: Microsoft RTL8153 GigE [Surface Dock Ethernet] type: USB driver: r8152 bus ID: 2-2.1:5 chip ID: 045e:07c6
IF: enx281878baeb72 state: down mac: <filter>
Drives: Local Storage: total: 238.76 GiB used: 23.38 GiB (9.8%)
ID-1: /dev/sda vendor: SK Hynix model: HFS064G3AMNB-2200A size: 59.63 GiB speed: 6.0 Gb/s serial: <filter>
ID-2: /dev/sdb type: USB vendor: Samsung model: Flash Drive FIT size: 119.51 GiB serial: <filter>
ID-3: /dev/sdc type: USB vendor: Generic model: USB3.0 CRW -SD size: 59.62 GiB serial: <filter>
Partition: ID-1: / size: 116.64 GiB used: 9.45 GiB (8.1%) fs: ext4 dev: /dev/sdb2
Sensors: System Temperatures: cpu: 46.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com ulyana main upstream import backport
2: deb http://mirror.arizona.edu/ubuntu focal main restricted universe multiverse
3: deb http://mirror.arizona.edu/ubuntu focal-updates main restricted universe multiverse
4: deb http://mirror.arizona.edu/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ focal partner
Info: Processes: 210 Uptime: 6m Memory: 3.75 GiB used: 1.09 GiB (29.1%) Init: systemd v: 245 runlevel: 5 Compilers:
gcc: 9.3.0 alt: 9 Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

eldunko@eldunko-Surface-Pro-3:~$ mokutil --sb-state
SecureBoot disabled
Platform is in Setup Mode

eldunko@eldunko-Surface-Pro-3:~$ rfkill list all
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
1: hci0: Bluetooth
Soft blocked: no
Hard blocked: no

eldunko@eldunko-Surface-Pro-3:~$ iwconfig
lo no wireless extensions.

enx281878baeb72 no wireless extensions.

wlp1s0 IEEE 802.11 ESSID:"b388b2_5g"
Mode:Managed Frequency:5.785 GHz Access Point: 30:24:78:B3:88:B7
Bit Rate=866.7 Mb/s Tx-Power=5 dBm
Retry short limit:9 RTS thr=2347 B Fragment thr=2346 B
Power Management:on
Link Quality=70/70 Signal level=-33 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:0 Missed beacon:0

Thanks,
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Larry78723
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by Larry78723 »

Is the problem when you're docked or undocked? It appears that undocked it should work.
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jazfuzion
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by jazfuzion »

For my installs of Zorin and Mint, I have typically used a dual usb dongle and installed from a usb stick. The dongle has a second usb stick that i am installing to since my internal ssd has failed. I then remove the dual dongle and all had been well. I have also installed from a usb stick to a micro sdhc card and vice versa with successful results.
The dock is only a recent purchase to try and resolve the recent inability to use wifi.
I have had unsuccessful installs using the dock so that is why I have used the dual dongle.
Thanks,
jazfuzion
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by jazfuzion »

Updated without being docked and it knocked out the wifi again.
However I learned a valuable lesson. I know how to revert to previous kernel! And wifi works with older kernel.
Thanks
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Larry78723
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Re: Install Mint 18.x, 19.x, 20.x all successful but update kills wifi

Post by Larry78723 »

Please edit your first post in this thread by clicking on the pencil and adding [Solved] to the subject.
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