No sound. please help

[Mihail]

I've downloaded Linux mint 20.1 as my second os (because I'm still new to it) and I have a big problem: the computer (laptop) doesn't produce any sound. The system says audio is on but it doesn't work. What do I need to do?

[JoeFootball]

What do I need to do?

If anyone would be able to help, they'd likely need to know the details of your system. Please post the output of inxi -Fxxxrz, between "code" tags (it's the </> button on the post composer) so that it appears like this: [code]your output here[/code]

[Mihail]

What do I need to do?

If anyone would be able to help, they'd likely need to know the details of your system. Please post the output of inxi -Fxxxrz, between "code" tags (it's the </> button on the post composer) so that it appears like this: [code]your output here[/code]

Here is the output:

Code: Select all

System:
  Kernel: 5.4.0-70-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 4.8.6 info: plank wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: Onda TLC product: ONDA Oliver v: N/A serial: <filter> 
  Mobo: Onda TLC model: ONDA Oliver v: $(BIOS_VER_MINOR_STR) 
  serial: <filter> UEFI: American Megatrends v: E.A116F_1.D8.E1.067.bin 
  date: 01/16/2021 
Battery:
  ID-1: BAT0 charge: 30.8 Wh condition: 38.0/38.0 Wh (100%) volts: 7.6/N/A 
  model: Intel SR 1 SR Real Battery type: Unknown serial: <filter> 
  status: Discharging 
CPU:
  Topology: Quad Core model: Intel Celeron N3450 bits: 64 type: MCP 
  arch: Goldmont rev: 9 L2 cache: 1024 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 8755 
  Speed: 793 MHz min/max: 800/2200 MHz Core speeds (MHz): 1: 791 2: 789 
  3: 788 4: 796 
Graphics:
  Device-1: Intel HD Graphics 500 driver: i915 v: kernel bus ID: 00:02.0 
  chip ID: 8086:5a85 
  Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa Intel HD Graphics 500 (APL 2) v: 4.6 Mesa 20.2.6 
  direct render: Yes 
Audio:
  Device-1: Intel Celeron N3350/Pentium N4200/Atom E3900 Series Audio Cluster driver: snd_hda_intel v: kernel bus ID: 00:0e.0 chip ID: 8086:5a98 
  Sound Server: ALSA v: k5.4.0-70-generic 
Network:
  Message: No Device data found. 
  Device-1: Realtek 802.11ac NIC type: USB driver: btusb,rtl8821cu 
  bus ID: 1-7:3 chip ID: 0bda:c820 serial: <filter> 
  IF: wlx2cd26b19add5 state: up mac: <filter> 
Drives:
  Local Storage: total: 238.47 GiB used: 12.91 GiB (5.4%) 
  ID-1: /dev/sda model: N10C size: 238.47 GiB speed: 3.0 Gb/s 
  serial: <filter> rev: 1A scheme: GPT 
Partition:
  ID-1: / size: 63.24 GiB used: 12.86 GiB (20.3%) fs: ext4 dev: /dev/sda5 
Sensors:
  System Temperatures: cpu: 42.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
  1: deb http://repo.vivaldi.com/stable/deb/ stable main
Info:
  Processes: 231 Uptime: 3h 01m Memory: 7.62 GiB used: 1.53 GiB (20.1%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

[Mihail]

I've downloaded Linux mint 20.1 as my second os (because I'm still new to it) and I have a big problem: the computer (laptop) doesn't produce any sound. The system says audio is on but it doesn't work. What do I need to do?

UPD: I increased the system volume to 125% and it seems to work but the volume is still VERY low and working only in the headphones. Any help is appreciated

[motoryzen]

I've downloaded Linux mint 20.1 as my second os (because I'm still new to it) and I have a big problem: the computer (laptop) doesn't produce any sound. The system says audio is on but it doesn't work. What do I need to do?

UPD: I increased the system volume to 125% and it seems to work but the volume is still VERY low and working only in the headphones. Any help is appreciated

I'm curious...When you go to Sound settings ( via cinnamon menu search)...via the Output tab/button at the top of that window, I have a few questions.

1. Do you see more than one sound output option/device?
2. Under Device Settings under either of those options/devices..where it says " Output Profile" at the drop down menu option just to the right of that...what does it say?

Try changing number 2 first to something else and see if the volume is either muted or gets better at a reasonable volume. *** Just in case this does fix it and to prevent you from having sound or music literally blast your ears off..don't put your headphones on all the way ***

If that does nothing, try changing number 1 and experiment with those settings with number 2 again. Clicking the " Test Sound" and then each speaker button to see which one sounds the best.

[Mihail]

I've downloaded Linux mint 20.1 as my second os (because I'm still new to it) and I have a big problem: the computer (laptop) doesn't produce any sound. The system says audio is on but it doesn't work. What do I need to do?

UPD: I increased the system volume to 125% and it seems to work but the volume is still VERY low and working only in the headphones. Any help is appreciated

I'm curious...When you go to Sound settings ( via cinnamon menu search)...via the Output tab/button at the top of that window, I have a few questions.

1. Do you see more than one sound output option/device?
2. Under Device Settings under either of those options/devices..where it says " Output Profile" at the drop down menu option just to the right of that...what does it say?

Try changing number 2 first to something else and see if the volume is either muted or gets better at a reasonable volume. *** Just in case this does fix it and to prevent you from having sound or music literally blast your ears off..don't put your headphones on all the way ***

If that does nothing, try changing number 1 and experiment with those settings with number 2 again. Clicking the " Test Sound" and then each speaker button to see which one sounds the best.

I'm not sure if I understood you but,
when I go to PulseAudio output settings there is just one output option witch is "Dummy Output"
and in the "configuration" tab it says "off" next to the profile

if that's what you meant

[drwots]

I have a almost similar issue.
I havent learned how to set up the sound card.
I searched the board, the web and tried some solutions but it did not work until now.

but by running
inxi -Fxz i get this :

Code: Select all

Audio:
  Device-1: Intel vendor: Hewlett-Packard driver: sof-audio-pci 
  bus ID: 00:1f.3 
  Sound Server: ALSA v: k5.4.0-70-generic 

Anybody clues how to continue from here?

[JoeFootball]

Anybody clues how to continue from here?

I'd suggest starting your own topic for your own problem.

I'd also suggest sharing the full details of your system. In your new topic, please post the output of inxi -Fxxxrz, between "code" tags (it's the </> button on the post composer) so that it appears like this: [code]your output here[/code]

[MrEen]

Hello Mihail,

Let's get a look at your sound setup with this command:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

The last line of output will have a URL pointing to the info. Pasting that URL is all I need.

[raccoss]

Edit: As adviced, I opened a new thread.

[Moem]

Dear all, I have a very similar problem with the other two users above.
I don't know if it's better to post on this thread or open a new one.

I can answer that:
It's better to open a new thread. As per the forum rules, which I'm going to assume you read, a new question deserves a new topic.

[Hoser Rob]

Dear all, I have a very similar problem with the other two users above.
I don't know if it's better to post on this thread or open a new one.

I can answer that:
It's better to open a new thread. As per the forum rules, which I'm going to assume you read, a new question deserves a new topic.

She's right, I'd add that unless you have the same hardware and OS setup it doesn't matter if it's a similar problem all that much. Start a new thread and post similar system info.

[Mihail]

Hello Mihail,

Let's get a look at your sound setup with this command:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

The last line of output will have a URL pointing to the info. Pasting that URL is all I need.

Here's the output:

Code: Select all

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2093  100  2093    0     0   4378      0 --:--:-- --:--:-- --:--:--  4369
dmesg: read kernel buffer failed: Operation not permitted
https://termbin.com/y8o9

[MrEen]

I'm not sure what operating system you're running now, but it isn't Linux Mint (I guess it's Ubuntu 20.10):

Code: Select all

!!Linux Distribution
!!------------------

ID_LIKE="ubuntu debian" UBUNTU_CODENAME=groovy

Are you trying to listen via HDMI audio? That's the only thing showing as available. To see why the built-in card isn't getting detected we should look at this output:

Code: Select all

sudo dmesg | grep -C1 -E 'ALSA|HDA|sof|HDMI|snd[_-]|sound|hda.codec|hda.intel'

But you may need to first undo what you added to /etc/modprobe.d regarding these:

Code: Select all

snd_hda_intel: model=generic
snd_hda_intel: dmic_detect=0

[Mihail]

I'm not sure what operating system you're running now, but it isn't Linux Mint (I guess it's Ubuntu 20.10):

Code: Select all

!!Linux Distribution
!!------------------

ID_LIKE="ubuntu debian" UBUNTU_CODENAME=groovy

Are you trying to listen via HDMI audio? That's the only thing showing as available. To see why the built-in card isn't getting detected we should look at this output:

Code: Select all

sudo dmesg | grep -C1 -E 'ALSA|HDA|sof|HDMI|snd[_-]|sound|hda.codec|hda.intel'

But you may need to first undo what you added to /etc/modprobe.d regarding these:

Code: Select all

snd_hda_intel: model=generic
snd_hda_intel: dmic_detect=0

yes, I don't get any sound from the build in speakers of the laptop (if those are HDMI output)

here's the output:

Code: Select all

[    0.300609] ACPI: Added _OSI(Linux-Dell-Video)
[    0.300612] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[    0.300616] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
--
[    1.679244] Freeing initrd memory: 98196K
[    1.679325] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[    1.679331] software IO TLB: mapped [mem 0x00000000679f4000-0x000000006b9f4000] (64MB)
[    1.679508] clocksource: tsc: mask: 0xffffffffffffffff max_cycles: 0xfc66f4fc7c, max_idle_ns: 440795224246 ns
--
[    1.819138] integrity: Loading X.509 certificate: UEFI:db
[    1.819218] integrity: Loaded X.509 cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4'
[    1.819221] integrity: Loading X.509 certificate: UEFI:db
[    1.819277] integrity: Loaded X.509 cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53'
[    1.820164] ima: Allocated hash algorithm: sha1
--
[    3.452326] raid6: using ssse3x2 recovery algorithm
[    3.454450] xor: measuring software checksum speed
[    3.455365]    prefetch64-sse  : 10843 MB/sec
--
[    5.596341] usbcore: registered new interface driver btusb
[    5.596551] snd_hda_intel 0000:00:0e.0: dmic_detect option is deprecated, pass snd-intel-dspcfg.dsp_driver=1 option instead
[    5.596987] snd_hda_intel 0000:00:0e.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    5.606714] Bluetooth: hci0: RTL: examining hci_ver=08 hci_rev=000c lmp_ver=08 lmp_subver=8821
--
[    5.624806] RAPL PMU: hw unit of domain pp1-gpu 2^-14 Joules
[    5.630954] snd_hda_codec_generic hdaudioC0D2: autoconfig for Generic: line_outs=0 (0x0/0x0/0x0/0x0/0x0) type:line
[    5.630968] snd_hda_codec_generic hdaudioC0D2:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    5.630971] snd_hda_codec_generic hdaudioC0D2:    hp_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    5.630974] snd_hda_codec_generic hdaudioC0D2:    mono: mono_out=0x0
[    5.630977] snd_hda_codec_generic hdaudioC0D2:    dig-out=0x3/0x0
[    5.630979] snd_hda_codec_generic hdaudioC0D2:    inputs:
[    5.633963] input: HDA Intel PCH HDMI as /devices/pci0000:00/0000:00:0e.0/sound/card0/input14
[    5.669819] uvcvideo: Found UVC 1.00 device Camera (1bcf:2cdb)
--
[    8.126182] RTW: wlx2cd26b19add5- hw port(0) mac_addr =2c:d2:6b:19:ad:d5
[    8.912325] snd_hda_intel 0000:00:0e.0: azx_get_response timeout, switching to polling mode: last cmd=0x20270503
[    9.924283] snd_hda_intel 0000:00:0e.0: No response from codec, disabling MSI: last cmd=0x20270503
[   10.947047] snd_hda_intel 0000:00:0e.0: azx_get_response timeout, switching to single_cmd mode: last cmd=0x20270503
[   11.433753] azx_single_wait_for_response: 54 callbacks suppressed
[   11.716690] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   11.716837] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   13.942533] rfkill: input handler disabled
--
[   27.581677] azx_single_wait_for_response: 33 callbacks suppressed
[   27.860567] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   27.860708] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   27.953811] Bluetooth: RFCOMM TTY layer initialized
--
[   68.979640] azx_single_wait_for_response: 33 callbacks suppressed
[   69.268117] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   69.268262] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   73.262795] rfkill: input handler disabled
--
[   82.098825] azx_single_wait_for_response: 33 callbacks suppressed
[   82.386170] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   82.386308] snd_hda_codec_generic hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[   87.615152] azx_single_send_cmd: 43 callbacks suppressed

[MrEen]

You still haven't disabled the lines you added in /etc/modprobe.d, which you should do before trying this:

Code: Select all

sudo tee /etc/modprobe.d/probe-fix.conf <<<'options snd-hda-intel probe_mask=1'

Run that then reboot and test the sound.

[Mihail]

You still haven't disabled the lines you added in /etc/modprobe.d, which you should do before trying this:

Code: Select all

sudo tee /etc/modprobe.d/probe-fix.conf <<<'options snd-hda-intel probe_mask=1'

Run that then reboot and test the sound.

still nothing, I have "dummy output" as the only output option

[MrEen]

Okay, now paste this one again:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

[Mihail]

Okay, now paste this one again:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

Code: Select all

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2093  100  2093    0     0   2676      0 --:--:-- --:--:-- --:--:--  2676
Invalid card number.
dmesg: read kernel buffer failed: Operation not permitted
https://termbin.com/6q0s

[MrEen]

You are not following the steps I'm asking you to do. You still have these active:

Code: Select all

snd_hda_intel: model=generic
snd_hda_intel: dmic_detect=0

You also have PipeWire running, which isn't implemented in Mint, so I have no experience with it.

You might have better luck on the Ubuntu forum.

To get back to where things stood before running that last command, you can undo it with this and a reboot:

Code: Select all

sudo rm /etc/modprobe.d/probe-fix.conf