Screen Occasionally Freezes

[andrew0530]

Hello, I currently run Linux Mint 20 (MATE) on my Dell XPS 15 9500. This is with a dual boot with Windows 10 on a separate SSD.
My laptop occasionally freezes, and it's not even when it's doing heavy loads/work. I tried to turn off Panel Self Refresh on the Intel Graphics Manager, but it didn't seem to help.

I also checked my system reports and there doesn't seem to be any system or crash reports.

[Pjotr]

Please generate an overview of your system like this:
- Launch a terminal window (this is how to launch a terminal window);
- Make the terminal window full screen, to avoid chopped lines;
- Copy/paste this command into the terminal:

Code: Select all

inxi -Fxpmrz

(if you type: the letter F is a capital letter, and don't omit the space after inxi!)

Press Enter.

Copy/paste the output in your next message.

[karlchen]

<mod> SPV1961 A' post is here now: viewtopic.php?p=2009417#p2009417 </mod>

[andrew0530]

Here's the output.

Code: Select all

System:
  Kernel: 5.4.0-72-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: MATE 1.24.0 Distro: Linux Mint 20.1 Ulyssa 
  base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: Dell product: XPS 15 9500 v: N/A serial: <filter> 
  Mobo: Dell model: 0RHXRG v: A03 serial: <filter> UEFI: Dell v: 1.6.1 
  date: 12/24/2020 
Battery:
  ID-1: BAT0 charge: 28.8 Wh condition: 73.2/84.3 Wh (87%) 
  model: SMP DELL 70N2F95 status: Charging 
Memory:
  RAM: total: 15.38 GiB used: 6.61 GiB (43.0%) 
  RAM Report: 
  permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Topology: 6-Core model: Intel Core i7-10750H bits: 64 type: MT MCP 
  arch: N/A L2 cache: 12.0 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 62399 
  Speed: 800 MHz min/max: 800/5000 MHz Core speeds (MHz): 1: 800 2: 800 
  3: 800 4: 800 5: 800 6: 800 7: 800 8: 800 9: 800 10: 800 11: 800 12: 800 
Graphics:
  Device-1: Intel UHD Graphics vendor: Dell driver: i915 v: kernel 
  bus ID: 00:02.0 
  Device-2: NVIDIA vendor: Dell driver: nvidia v: 460.73.01 bus ID: 01:00.0 
  Display: x11 server: X.Org 1.20.9 driver: modesetting,nvidia 
  unloaded: fbdev,nouveau,vesa resolution: 1920x1200~60Hz 
  OpenGL: renderer: GeForce GTX 1650 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 460.73.01 
  direct render: Yes 
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: snd_hda_intel 
  v: kernel bus ID: 00:1f.3 
  Sound Server: ALSA v: k5.4.0-72-generic 
Network:
  Device-1: Intel Wi-Fi 6 AX201 vendor: Bigfoot Networks driver: iwlwifi 
  v: kernel port: 4000 bus ID: 00:14.3 
  IF: wlp0s20f3 state: up mac: <filter> 
Drives:
  Local Storage: total: 465.76 GiB used: 488.83 GiB (105.0%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB 
  size: 465.76 GiB 
  ID-2: /dev/nvme1n1 vendor: SK Hynix model: PC611 NVMe 512GB 
  size: 476.94 GiB 
Partition:
  ID-1: / size: 456.96 GiB used: 244.41 GiB (53.5%) fs: ext4 
  dev: /dev/nvme0n1p2 
  ID-2: /boot/efi size: 511.0 MiB used: 7.9 MiB (1.5%) fs: vfat 
  dev: /dev/nvme0n1p1 
  ID-3: /snap/citra-emu/111 raw size: 262.7 MiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop0 
  ID-4: /snap/citra-emu/112 raw size: 262.7 MiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop1 
  ID-5: /snap/core/10908 raw size: 99.2 MiB size: <superuser/root required> 
  used: <superuser/root required> fs: squashfs dev: /dev/loop2 
  ID-6: /snap/core/10958 raw size: 99.1 MiB size: <superuser/root required> 
  used: <superuser/root required> fs: squashfs dev: /dev/loop4 
  ID-7: /snap/core18/1988 raw size: 55.5 MiB size: <superuser/root required> 
  used: <superuser/root required> fs: squashfs dev: /dev/loop3 
  ID-8: /snap/core18/1997 raw size: 55.4 MiB size: <superuser/root required> 
  used: <superuser/root required> fs: squashfs dev: /dev/loop5 
  ID-9: /snap/core20/975 raw size: 61.7 MiB size: <superuser/root required> 
  used: <superuser/root required> fs: squashfs dev: /dev/loop8 
  ID-10: /snap/gnome-3-28-1804/145 raw size: 162.9 MiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop6 
  ID-11: /snap/gtk-common-themes/1514 raw size: 64.8 MiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop9 
  ID-12: /snap/gtk-common-themes/1515 raw size: 65.1 MiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop11 
  ID-13: /snap/gtk2-common-themes/13 raw size: 140 KiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop12 
  ID-14: /snap/notion-snap/6 raw size: 62.2 MiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop7 
  ID-15: /snap/shutter/27 raw size: 111.3 MiB 
  size: <superuser/root required> used: <superuser/root required> 
  fs: squashfs dev: /dev/loop10 
  ID-16: /var/tmp/flatpak-cache-WOFZ20/org.freedesktop.Platform.GL.nvidia-460-56-8MLU20 size: 456.96 GiB used: 244.41 GiB (53.5%) fs: fuse.revokefs-fuse 
  source: ERR-102 
Sensors:
  System Temperatures: cpu: 44.0 C mobo: N/A gpu: nvidia temp: 47 C 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://dl.winehq.org/wine-builds/ubuntu/ bionic main
  Active apt repos in: /etc/apt/sources.list.d/adoptopenjdk.list 
  1: deb https://adoptopenjdk.jfrog.io/adoptopenjdk/deb focal main
  Active apt repos in: /etc/apt/sources.list.d/apandada1-brightness-controller-focal.list 
  1: deb http://ppa.launchpad.net/apandada1/brightness-controller/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/atareao-atareao-focal.list 
  1: deb http://ppa.launchpad.net/atareao/atareao/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/hluk-copyq-focal.list 
  1: deb http://ppa.launchpad.net/hluk/copyq/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://mirror.xnet.co.nz/pub/linuxmint/packages ulyssa main upstream import backport
  2: deb http://ucmirror.canterbury.ac.nz/ubuntu focal main restricted universe multiverse
  3: deb http://ucmirror.canterbury.ac.nz/ubuntu focal-updates main restricted universe multiverse
  4: deb http://ucmirror.canterbury.ac.nz/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/steam.list 
  1: deb [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
  2: deb-src [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
Info:
  Processes: 431 Uptime: 4m Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 
  Shell: bash v: 5.0.17 inxi: 3.0.38 

[andrew0530]

I just installed the latest 5.8 kernel as recommended in the post linked above. I will update on if it solves the problem.