[Solved] No wireless network connection after installing LM 19.3 on ASUS PC

[roadrunnerray]

I searched the forum for a solution yesterday and found a thread that might have helped but could not find it today. Note, you are interfacing with an 84 year old mind so there may be a few lapses here and there.

The install went well with the exception of no network connection. I am not very familiar with terminal commands but found this one that provides information that may help. Any thoughts will be appreciated!

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ray@ray-VivoBook-ASUSLaptop-X421DA-M413DA:~$ inxi -Fxz
System:
  Host: ray-VivoBook-ASUSLaptop-X421DA-M413DA 
  Kernel: 5.0.0-32-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 
  Desktop: Cinnamon 4.4.5 Distro: Linux Mint 19.3 Tricia 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: ASUSTeK product: VivoBook_ASUSLaptop X421DA_M413DA 
  v: 1.0 serial: <filter> 
  Mobo: ASUSTeK model: X421DA v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: X421DA.301 date: 04/10/2020 
Battery:
  ID-1: BAT0 charge: 37.5 Wh condition: 41.5/42.1 Wh (99%) 
  model: ASUSTeK ASUS Battery status: Discharging 
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M325 charge: 55% 
  status: Discharging 
CPU:
  Topology: Quad Core model: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 
  bits: 64 type: MT MCP arch: Zen rev: 1 L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 33535 
  Speed: 1307 MHz min/max: 1400/2100 MHz Core speeds (MHz): 1: 1225 2: 1269 
  3: 1222 4: 1328 5: 1221 6: 1222 7: 1221 8: 1222 
Graphics:
  Device-1: AMD Picasso vendor: ASUSTeK driver: amdgpu v: kernel 
  bus ID: 03:00.0 
  Display: x11 server: X.Org 1.20.4 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD RAVEN (DRM 3.27.0 5.0.0-32-generic LLVM 8.0.0) 
  v: 4.5 Mesa 19.0.8 direct render: Yes 
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 03:00.1 
  Device-2: AMD vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 03:00.6 
  Sound Server: ALSA v: k5.0.0-32-generic 
Network:
  Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: AzureWave driver: N/A port: f000 bus ID: 02:00.0 
Drives:
  Local Storage: total: 238.47 GiB used: 7.49 GiB (3.1%)

[SMG]

The install went well with the exception of no network connection. I am not very familiar with terminal commands but found this one that provides information that may help. Any thoughts will be appreciated!

Your system needs a newer kernel than the ones available for LM19.3. You need to be using a version of Linux Mint 20.

Network:
Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
vendor: AzureWave driver: N/A port: f000 bus ID: 02:00.0

Based on the investigation in this thread Problem after suspend laptop [SOLVED] which has an AzureWave WiFi device, I recommend you install the Linux Mint 20.2 "Uma" - Cinnamon (Edge, 64-bit) ISO with the 5.11 kernel.

If that 5.11 kernel does not give you wireless access, then you will need to use an even newer kernel. You will need to make an internet connection with a cell phone or a usb WiFi adapter. Here are directions to use a cell phone Installing a WiFi driver: how to create a temporary internet connection with your cell phone .

Once you make the internet connection, you can upgrade to the 5.13-oem kernel by using the following command in a terminal:

Code: Select all

sudo apt install linux-oem-20.04c

and then reboot your computer.

[roadrunnerray]

The install went well with the exception of no network connection. I am not very familiar with terminal commands but found this one that provides information that may help. Any thoughts will be appreciated!

Your system needs a newer kernel than the ones available for LM19.3. You need to be using a version of Linux Mint 20.

Network:
Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
vendor: AzureWave driver: N/A port: f000 bus ID: 02:00.0

Based on the investigation in this thread Problem after suspend laptop [SOLVED] which has an AzureWave WiFi device, I recommend you install the Linux Mint 20.2 "Uma" - Cinnamon (Edge, 64-bit) ISO with the 5.11 kernel.

If that 5.11 kernel does not give you wireless access, then you will need to use an even newer kernel. You will need to make an internet connection with a cell phone or a usb WiFi adapter. Here are directions to use a cell phone Installing a WiFi driver: how to create a temporary internet connection with your cell phone .

Once you make the internet connection, you can upgrade to the 5.13-oem kernel by using the following command in a terminal:

Code: Select all

sudo apt install linux-oem-20.04c

and then reboot your computer.

Many thanks I had a problem trying to install LM 20.2 Cinnamon but will follow your instructions and report back tomorrow

[JeremyB]

In terminal check mokutil --sb-state as Secure Boot needs to be disabled, then do

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sudo apt install rtl8821ce-dkms

Reboot

[roadrunnerray]

In terminal check mokutil --sb-state as Secure Boot needs to be disabled, then do

Code: Select all

sudo apt install rtl8821ce-dkms

Reboot

Many thanks for this suggestion, here are the results:

ray@ray-VivoBook-ASUSLaptop-X421DA-M413DA:~$ mokutil --sb-state
SecureBoot disabled
ray@ray-VivoBook-ASUSLaptop-X421DA-M413DA:~$ sudo apt install rt8821ce-dkms
[sudo] password for ray:
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package rt8821ce-dkms
ray@ray-VivoBook-ASUSLaptop-X421DA-M413DA:~$

[JeremyB]

Try

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sudo apt install git dkms build-essential
git clone https://github.com/tomaspinho/rtl8821ce.git
cd rtl8821ce
sudo ./dkms-install.sh

Reboot

[roadrunnerray]

Try

Code: Select all

sudo apt install git dkms build-essential
git clone https://github.com/tomaspinho/rtl8821ce.git
cd rtl8821ce
sudo ./dkms-install.sh

Reboot

Will do!

[roadrunnerray]

Try

Code: Select all

sudo apt install git dkms build-essential
git clone https://github.com/tomaspinho/rtl8821ce.git
cd rtl8821ce
sudo ./dkms-install.sh

Reboot

ray@ray-VivoBook-ASUSLaptop-X421DA-M413DA:~$ sudo apt install git dkms build-essential
[sudo] password for ray:
Sorry, try again.
[sudo] password for ray:
Reading package lists... Done
Building dependency tree
Reading state information... Done
dkms is already the newest version (2.3-3ubuntu9.5).
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies:
build-essential : Depends: g++ (>= 4:7.2) but it is not going to be installed
E: Unable to correct problems, you have held broken packages.
ray@ray-VivoBook-ASUSLaptop-X421DA-M413DA:~$

[JeremyB]

Open Synaptic Package Manager click View menu, then fix broken and see if you can run the commands then

[roadrunnerray]

Open Synaptic Package Manager click View menu, then fix broken and see if you can run the commands then

I went to the edit menu and clicked "fix broken" but there were no modules selected. Could not find where to "select all."

I wanted to install the LM 19.3 version since my old computer was running the same and I could restore a copy of Timeshift on the new computer.

Looks like the best thing to do now is go with the 20.2 Edge version and do a little praying!!

Many many thanks for all your time, it is much appreciated.

[roadrunnerray]

The install went well with the exception of no network connection. I am not very familiar with terminal commands but found this one that provides information that may help. Any thoughts will be appreciated!

Your system needs a newer kernel than the ones available for LM19.3. You need to be using a version of Linux Mint 20.

Network:
Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
vendor: AzureWave driver: N/A port: f000 bus ID: 02:00.0

Based on the investigation in this thread Problem after suspend laptop [SOLVED] which has an AzureWave WiFi device, I recommend you install the Linux Mint 20.2 "Uma" - Cinnamon (Edge, 64-bit) ISO with the 5.11 kernel.

If that 5.11 kernel does not give you wireless access, then you will need to use an even newer kernel. You will need to make an internet connection with a cell phone or a usb WiFi adapter. Here are directions to use a cell phone Installing a WiFi driver: how to create a temporary internet connection with your cell phone .

Once you make the internet connection, you can upgrade to the 5.13-oem kernel by using the following command in a terminal:

Code: Select all

sudo apt install linux-oem-20.04c

and then reboot your computer.

Many thanks, this version of LM had the correct driver that was installed during the installation. Problem solved.

[SMG]

Many thanks, this version of LM had the correct driver that was installed during the installation. Problem solved.

Glad to hear that. Can you provide us with the output of inxi -Nx so we might know if it is the same driver as the other thread I referenced or if it is a different driver. That will help us to help others with a similar issue. Thanks!

[roadrunnerray]

Many thanks, this version of LM had the correct driver that was installed during the installation. Problem solved.

Glad to hear that. Can you provide us with the output of inxi -Nx so we might know if it is the same driver as the other thread I referenced or if it is a different driver. That will help us to help others with a similar issue. Thanks!

Thanks again, here is the driver info:

Network:
Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
vendor: AzureWave driver: rtw_8821ce v: N/A port: f000 bus ID: 02:00.0

[SMG]

Thanks for the info. Not sure why that didn't want to install with JeremyB's help, but at least we know it's available with the 5.11 kernel.

[sleeper12]

Thanks for the info. Not sure why that didn't want to install with JeremyB's help, but at least we know it's available with the 5.11 kernel.

That puzzled me too. Could it be because of the 5.0 kernel? Don't know, just asking.

[SMG]

Thanks for the info. Not sure why that didn't want to install with JeremyB's help, but at least we know it's available with the 5.11 kernel.

That puzzled me too. Could it be because of the 5.0 kernel? Don't know, just asking.

I checked the github page and it indicates "This repository hosts the code for the Arch Linux AUR Package. It's targeting Linux > 4.14 and is being developed for Arch Linux and Ubuntu 18.10.".

To me, that sounds like it should have worked. Maybe JeremyB will know a possible reason.

[sleeper12]

I thought since the 5.0 is no longer supported, it might be related to that. Just a guess though, probably wrong.