I've been running Mint on my Dell Inspiron7300 for nearly a year, most recently Mint 20.2 with Cinnamon 5.0.5
Throughout this time, I have been experiencing random crashes in which the system freezes, responding to neither keyboard nor mouse.
When this occurs, the only recourse I've found is to hold the power button down until the system shuts down (this one key does work) and reboot.
This always restores normal function.
It's not especially frequent, perhaps every 10-12 hours of use, on average. I've been living with it as one of life's little frustrations, but maybe there's a fix?
I haven't noticed any pattern to it.
Any suggestions on how I can begin troubleshooting this? What info I can supply that might point somebody in the right direction? Thank you in advance!
system crashes randomly
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There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions use the other forums in the support section.
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
system crashes randomly
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Re: system crashes randomly
Can I see output of command ?
viewtopic.php?f=90&t=318644
Code: Select all
inxi -Fxxxrz
Re: system crashes randomly
Welcome to the boards!
I had this issue as well. Ultimately it was traced down to the screensaver and Sleep mode. Basically, sleep mode is a non-standardized process which is implemented on the hardware vendor side. After i disabled Sleep mode, I never had an issue. Others here have reported that changing a bios setting, power supply idle to "Typical Current Idle", has fixed the issue.
Of course both of these assume that Sleep mode is what is causing the freezing. If it's occurring when you're in the middle of something, that's another issue.
-Fizz
I had this issue as well. Ultimately it was traced down to the screensaver and Sleep mode. Basically, sleep mode is a non-standardized process which is implemented on the hardware vendor side. After i disabled Sleep mode, I never had an issue. Others here have reported that changing a bios setting, power supply idle to "Typical Current Idle", has fixed the issue.
Of course both of these assume that Sleep mode is what is causing the freezing. If it's occurring when you're in the middle of something, that's another issue.
-Fizz
Re: system crashes randomly
gladly:1000 wrote: ⤴Wed Oct 20, 2021 12:56 am Can I see output of command ?viewtopic.php?f=90&t=318644Code: Select all
inxi -Fxxxrz
Code: Select all
System:
Kernel: 5.4.0-88-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 5.0.5 wm: muffin 5.0.1 dm: LightDM 1.30.0
Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal
Machine:
Type: Convertible System: Dell product: Inspiron 7300 2n1 v: N/A
serial: <filter> Chassis: type: 31 serial: <filter>
Mobo: Dell model: 0F6XM8 v: A00 serial: <filter> UEFI: Dell v: 1.0.1
date: 05/05/2020
Battery:
ID-1: BAT0 charge: 45.3 Wh condition: 45.3/53.0 Wh (85%) volts: 16.5/15.0
model: BYD DELL TXD0303 type: Unknown serial: <filter> status: Full
Device-1: hid-0018:04F3:2A30.0002-battery model: CUST0000:00 04F3:2A30
serial: N/A charge: N/A status: N/A
Device-2: hidpp_battery_0 model: Logitech Wireless Mouse M325
serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging
CPU:
Topology: Quad Core model: Intel Core i5-10210U bits: 64 type: MT MCP
arch: Kaby Lake rev: C L2 cache: 6144 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 33599
Speed: 869 MHz min/max: 400/4200 MHz Core speeds (MHz): 1: 904 2: 949
3: 950 4: 988 5: 961 6: 961 7: 948 8: 946
Graphics:
Device-1: Intel UHD Graphics vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:9b41
Display: x11 server: X.Org 1.20.11 driver: modesetting
unloaded: fbdev,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.0.3
direct render: Yes
Audio:
Device-1: Intel vendor: Dell driver: sof-audio-pci bus ID: 00:1f.3
chip ID: 8086:02c8
Sound Server: ALSA v: k5.4.0-88-generic
Network:
Device-1: Intel Wireless-AC 9462 driver: iwlwifi v: kernel port: 4000
bus ID: 00:14.3 chip ID: 8086:02f0
IF: wlp0s20f3 state: up mac: <filter>
Drives:
Local Storage: total: 476.94 GiB used: 87.65 GiB (18.4%)
ID-1: /dev/nvme0n1 model: H10 HBRPEKNX0202A NVMe INTEL 512GB
size: 476.94 GiB speed: 15.8 Gb/s lanes: 2 serial: <filter> rev: 7003
scheme: GPT
ID-2: /dev/nvme1n1 model: H10 HBRPEKNX0202AO NVMe INTEL 32GB
size: 27.25 GiB speed: 15.8 Gb/s lanes: 2 serial: <filter> rev: 7051
RAID:
Hardware-1: Intel Device driver: ahci v: 3.0 port: 4060 bus ID: 00:17.0
chip ID: 8086.02d7 rev: N/A
Partition:
ID-1: / size: 467.96 GiB used: 87.64 GiB (18.7%) fs: ext4
dev: /dev/nvme0n1p2
Sensors:
System Temperatures: cpu: 37.0 C mobo: N/A
Fan Speeds (RPM): cpu: 0
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/fish-shell-release-3-focal.list
1: deb http://ppa.launchpad.net/fish-shell/release-3/ubuntu focal main
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com uma main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ focal partner
Active apt repos in: /etc/apt/sources.list.d/sublime-text.list
1: deb https://download.sublimetext.com/ apt/stable/
Active apt repos in: /etc/apt/sources.list.d/vscode.list
1: deb [arch=amd64,arm64,armhf] http://packages.microsoft.com/repos/code stable main
Info:
Processes: 334 Uptime: 4h 30m Memory: 7.54 GiB used: 4.13 GiB (54.9%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: fish
v: 3.3.1 running in: server inxi: 3.0.38
Last edited by SMG on Wed Oct 20, 2021 6:35 pm, edited 1 time in total.
Reason: Added code tags to inxi output to retain formatting.
Reason: Added code tags to inxi output to retain formatting.
Re: system crashes randomly
I suggest you update to the 5.11 kernel available in Update Manager. Newer kernels seem to be a better match for the newer hardware (10th-gen Intel) that you have.
Instructions for upgrading to the 5.11 kernel:
Instructions for upgrading to the 5.11 kernel:
- Open Update Manager.
- Select View > Linux Kernels and click Continue.
- Make sure 5.11 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
- Install the kernel and then reboot for it to become active.
A woman typing on a laptop with LM20.3 Cinnamon.
Re: system crashes randomly
Done. Thank you for the suggestion. Fingers crossed