Netflix Sound solved

[sevenmpd]

Since upgrading to 20.3 Ive found that the sound level on both Netflix and Prime hardly audible even when my laptop sound is at 100%, prior to installing 20.3 running 20.2 I had no sound issues at all. Anyone else had this issue or can suggest a solution ?
Thanks
H

[phd21]

Hi sevenmpd,

It would help to know more about your system setup. If you run "inxi -Fxzd" and "lsusb" from the console terminal prompt, highlight the results, copy and paste them back here, that should provide enough information.

[sevenmpd]

Untitled 1.docx

(5.76 KiB) Downloaded 19 times

Thanks hope this is the correct way
H

[phd21]

Hi sevenmpd,

It is actually easier and better for us trying to help you to just highlight the text using your mouse in the console terminal window, then right click and select copy and then just click into your post reply and right-click and paste, see below.

It appears that your laptop has two audio devices.

How are you trying to view and listen to Netflix and Amazon Prime? If you are using a browser, which browser(s)?

You can try resetting the Pulse audio system which is safe to do.

Remove previous pulse audio settings: copy and paste the code below into a console terminal window, one line at a time.

Code: Select all

rm -v ~/.config/pulse/

Code: Select all

pulseaudio -k

Code: Select all

pulseaudio --start

Although the commands above reset your pulse audio, you can either restart your computer and Retry your Netflix and Prime, or just try Netflix and Prime without restarting. I would restart.

I do not have Netflix anymore, but I do have prime which worked fine in my Firefox and Waterfox with DRM enabled.

These are your results which I copied form your attached document from your last reply. Now we can easily see your system information.

System:
Kernel: 5.4.0-96-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 5.2.7 Distro: Linux Mint 20.3 Una
base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: TOSHIBA product: SATELLITE L50-C v: PSKWNE-09W082EN
serial: <filter>
Mobo: FF50 model: 06F2 v: Type2 - Board Version serial: <filter>
UEFI: INSYDE v: 5.30 date: 03/25/2016
Battery:
ID-1: BAT1 charge: 5.7 Wh condition: 5.7/44.1 Wh (13%)
model: Panasonic PA5186U-1BRS status: Full
Device-1: hidpp_battery_0 model: Logitech Wireless Mouse
charge: 55% (should be ignored) status: Discharging
CPU:
Topology: Dual Core model: Intel Core i5-5200U bits: 64 type: MT MCP
arch: Broadwell rev: 4 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 17559
Speed: 798 MHz min/max: 500/2700 MHz Core speeds (MHz): 1: 798 2: 798
3: 798 4: 798
Graphics:
Device-1: Intel HD Graphics 5500 vendor: Toshiba driver: i915 v: kernel
bus ID: 00:02.0
Display: x11 server: X.Org 1.20.13 driver: modesetting
unloaded: fbdev,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel HD Graphics 5500 (BDW GT2) v: 4.6 Mesa 21.0.3
direct render: Yes
Audio:
Device-1: Intel Broadwell-U Audio vendor: Toshiba driver: snd_hda_intel
v: kernel bus ID: 00:03.0
Device-2: Intel Wildcat Point-LP High Definition Audio vendor: Toshiba
driver: snd_hda_intel v: kernel bus ID: 00:1b.0
Sound Server: ALSA v: k5.4.0-96-generic
Network:
Device-1: Intel Wireless 3160 driver: N/A port: 5040 bus ID: 07:00.0
Device-2: Realtek RTL810xE PCI Express Fast Ethernet vendor: Toshiba
driver: r8169 v: kernel port: 3000 bus ID: 08:00.0
IF: enp8s0 state: down mac: <filter>
Device-3: Realtek 802.11ac NIC type: USB driver: rtl88x2bu bus ID: 2-2:3
IF: wlx7ca7b0bee561 state: up mac: <filter>
Drives:
Local Storage: total: 931.51 GiB used: 57.27 GiB (6.1%)
ID-1: /dev/sda vendor: Crucial model: CT1000MX500SSD1 size: 931.51 GiB
Optical-1: /dev/sr0 vendor: TSSTcorp model: CDDVDW SU-208GB rev: TF01
dev-links: cdrom,cdrw,dvd,dvdrw
Features: speed: 24 multisession: yes audio: yes dvd: yes
rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition:
ID-1: / size: 915.40 GiB used: 57.26 GiB (6.3%) fs: ext4 dev: /dev/sda2
Sensors:
System Temperatures: cpu: 49.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 227 Uptime: 3h 58m Memory: 15.55 GiB used: 1.81 GiB (11.6%)
Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.17
inxi: 3.0.38


lsusb
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 8087:07dc Intel Corp.
Bus 002 Device 003: ID 0bda:b812 Realtek Semiconductor Corp. 802.11ac NIC
Bus 002 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[sevenmpd]

Thanks for your reply I ran the code and restarted tried Netflix and there was some improvement, I using Firefox with DRM
Thanks
H

[kevin987]

Thanks for your reply I ran the code and restarted tried Netflix and there was some improvement, I using Firefox with DRM
Thanks
H

You could also try another web browser like Brave to see if there's any improvement.

[phd21]

Hi sevenmpd,

You are welcome...

As was suggested, you can and should try another browser to see if that helps with this. I always have a few browsers installed for many good reasons. If I go to a website and have any issues using Firefox or a Firefox type browser like Waterfox, etc... then I will try Chrome or a Chrome - Chromium type browser like Brave and visa-versa.

You might also consider installing pulse audio volume control and Qasmixer related applications from the "Synaptic Package Manager (SPM)" to see which of your audio devices is being used and perhaps trying the other one and or adjusting various audio properties.

Hope this helps ...

[sevenmpd]

Thanks to all for reply I think I will give Brave a try also I'm thinking off going back to 20.2 as I'm have other sporadic issues such as emails slow to open (Thunderbird) and so apps but will see how today goes
cheers
H

[Termy]

Sometimes I'll lower the volume specifically for something in Firefox, but then forget. I load up a mixer to look at the volumes, set it back to normal, and go about my business. I wonder if you have or something has changed the volume from Firefox specifically.

output.jpg (29.08 KiB) Viewed 1075 times

Notice how Firefox has its own separate volume for the Playback tab? Your mixer might have something similar. That's pavucontrol(1) (possibly known as 'Volume Control'), BTW.

[sevenmpd]

Sorry so long in replying heath issues I tried Brave no better however it would seem it's a common problem across streaming services. Termy got me thinking and I ended up installing a addon to Firefox an extra volume control to increase volume up to 600% (not a typo) in practice it's crap after 120% but thats enough to make listening more comfortable so thanks to all for replys
H