Black screen after going out of sleep mode (opening the lid) on the laptop.

[Bambola10]

Hello,

Linux mint xfce 19.3 installed on laptop Dell inspiron N7110 CPU Model: intel (R) core (TM) -2670QM CPU: CPU core: 8: CPU Speed: 2.20GHz, after exiting sleep mode, the screen remains black, the keyboard does not work the mouse and the touchpad. The only thing that responds is the power button (on / off).

System information: -

Code: Select all

System: Host: micho-Dell-System-Inspiron-N7110 Kernel: 4.15.0-177-generic x86_64 bits: 64
           compiler: gcc v: 7.5.0 Desktop: Xfce 4.14.1 tk: Gtk 3.22.30 wm: xfwm4 dm: LightDM
           Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic
Machine: Type: Portable System: Dell product: Dell System Inspiron N7110 v: N / A serial: <filter>
           Chassis: type: 8 v: 0.1 serial: <filter>
           Mobo: Dell Model: 09G8VY in: A00 Series: <filter> UEFI [Legacy]: Dell in: A06
           date: 07/22/2011
CPU: Topology: Quad Core model: Intel Core i7-2670QM bits: 64 type: MT MCP
           arch: Sandy Bridge rev: 7 L2 cache: 6144 KiB
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 35087
           Speed: 2805 MHz min / max: 800/3100 MHz Core speeds (MHz): 1: 2805 2: 2769 3: 2784
           4: 2813 5: 2791 6: 2811 7: 2906 8: 2824
Graphics: Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics vendor: Dell
           driver: i915 v: kernel bus ID: 00: 02.0 chip ID: 8086: 0116
           Device-2: NVIDIA GF108M [GeForce GT 525M] vendor: Dell driver: nvidia v: 390.151
           bus ID: 01: 00.0 chip ID: 10de: 0df5
           Display: x11 server: X.Org 1.20.8 driver: modesetting, nvidia
           unloaded: fbdev, new, weight resolution: 1600x900 ~ 60Hz
           OpenGL: renderer: GeForce GT 525M / PCIe / SSE2 v: 4.6.0 NVIDIA 390.151 direct render: Yes
Audio: Device-1: Intel 6 Series / C200 Series Family High Definition Audio vendor: Dell
           driver: snd_hda_intel v: kernel bus ID: 00: 1b.0 chip ID: 8086: 1c20
           Device-2: NVIDIA GF108 High Definition Audio vendor: Dell driver: snd_hda_intel
           v: kernel bus ID: 01: 00.1 chip ID: 10de: 0bea
           Sound Server: ALSA v: k4.15.0-177-generic
Network: Device-1: Intel Centrino Wireless-N 1030 [Rainbow Peak] driver: iwlwifi v: kernel
           port: 3000 bus ID: 02: 00.0 chip ID: 8086: 008a
           IF: wlp2s0 state: down mac: <filter>
           Device-2: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell driver: r8169
           v: 2.3LK-NAPI port: 2000 bus ID: 03: 00.0 chip ID: 10ec: 8136
           IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives: Local Storage: total: 596.17 GiB used: 13.29 GiB (2.2%)
           ID-1: / dev / sda vendor: Western Digital model: WD6400BPVT-75HXZT3 size: 596.17 GiB
           speed: 3.0 Gb / s serial: <filter>
Partition: ID-1: / size: 48.97 GiB used: 11.67 GiB (23.8%) fs: ext4 dev: / dev / sda1
           ID-2: / home size: 530.69 GiB used: 1.63 GiB (0.3%) fs: ext4 dev: / dev / sda2
           ID-3: swap-1 size: 6.00 GiB used: 0 KiB (0.0%) fs: swap dev: / dev / sda3
USB: Hub: 1-0: 1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b: 0002
           Hub: 1-1: 2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
           chip ID: 8087: 0024
           Device-1: 1-1.1: 3 info: Realtek RTS5138 Card Reader Controller type: Mass Storage
           driver: ums-realtek rev: 2.0 chip ID: 0bda: 0138
           Device-2: 1-1.4: 4 info: Sunplus Innovation type: Video driver: uvcvideo rev: 2.0
           chip ID: 1bcf: 2b80
           Hub: 2-0: 1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b: 0002
           Hub: 2-1: 2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0
           chip ID: 8087: 0024
           Device-3: 2-1.2: 3 info: N / A type: Mouse driver: hid-generic, usbhid rev: 1.1
           chip ID: 0000: 3825
           Device-4: 2-1.5: 4 info: Intel type: Bluetooth driver: btusb rev: 2.0 chip ID: 8086: 0189
Sensors: System Temperatures: cpu: 59.0 C mobo: 55.0 C gpu: nvidia temp: 41 C
           Fan Speeds (RPM): cpu: 2750
Repos: No active apt repos in: /etc/apt/sources.list
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
           1: deb [arch = amd64] https: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/graphics-drivers-ppa-bionic.list
           1: deb http: //ppa.launchpad.net/graphics-drivers/ppa/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
           1: deb http: //packages.linuxmint.com tricia main upstream import backport #id: linuxmint_main
           2: deb http://archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu bionic-backpor

[Cosmo.]

This doesn't seem to be a brand new installation. When did the problem start?

You might use a TimeShift snapshot to restore to a previous state.

Besides that: Pressing the power button is a source for additional problems. If this happens again do the following:
Press and hold Alt-Print whilst typing the letters S and U and B one after the other; make a little break between U and B. This should help to safely reboot the machine.

[Bambola10]

This doesn't seem to be a brand new installation. When did the problem start?

You might use a TimeShift snapshot to restore to a previous state.

Besides that: Pressing the power button is a source for additional problems. If this happens again do the following:
Press and hold Alt-Print whilst typing the letters S and U and B one after the other; make a little break between U and B. This should help to safely reboot the machine.

This problem is not only with Linux Mint 19.3. I have tried at least 10 other distributions and it is always so.
The key combination Alt + PrntScr + REISUB as well as Ctrl + Alt + F1-F6 do not work.
I can't restart the laptop in any way other than through the power button.

[SMG]

Linux mint xfce 19.3 installed on laptop Dell inspiron N7110 CPU Model: intel (R) core (TM) -2670QM CPU: CPU core: 8: CPU Speed: 2.20GHz, after exiting sleep mode, the screen remains black, the keyboard does not work the mouse and the touchpad. The only thing that responds is the power button (on / off).

Your system is currently rendering with Nvidia. A number of people have run into issues resuming from sleep with Nvidia graphics.

The workaround mentioned in this post has worked for many people. If you need detailed instructions for editing the file then see this post and the subsequent ones in that topic.

[Bambola10]

SMG
there is no file- / usr / bin / nvidia-sleep.sh in my file system
there is a file- / user / bin / nvidia-bug-report.sh

[Cosmo.]

This doesn't seem to be a brand new installation. When did the problem start?

Did I ask for a classified secret?

[Bambola10]

This doesn't seem to be a brand new installation. When did the problem start?

Did I ask for a classified secret?

What secret are you talking about? Don't worry. I'm not from KBG (I'm kidding) . I've already said that.
The problem exists in both new and old installations.
All the Linux distributions I've tried have the problem.
The problem is not an update.

[SMG]

This problem is not only with Linux Mint 19.3. I have tried at least 10 other distributions and it is always so.

Often times, that points to a hardware-related issue (either a setting or an actual physical issue).

Have you tried running your hardware in UEFI mode instead of using Legacy BIOS mode? On computers with UEFI, Nvidia is less likely to have issues if the computer is run how it was originally designed.

Machine:
Type: Portable System: Dell product: Dell System Inspiron N7110 v: N / A serial: <filter>
Chassis: type: 8 v: 0.1 serial: <filter>
Mobo: Dell Model: 09G8VY in: A00 Series: <filter> UEFI [Legacy]: Dell in: A06
date: 07/22/2011

Legacy BIOS mode in laptops tends to be an emulation of BIOS because there is no way to switch the firmware from UEFI to BIOS. They are two different things.

Oddly, when I checked to see if your system was running the latest UEFI version, I could not even find the one you are using so I may not have found the correct link.

[Cosmo.]

I wrote my assumption, that this might not be a brand new installation out of 2 observations:
At first I wonder, why somebody installs in these days, less than 1 year before the support ends, a system with LM 19.3. If you would have the need for a 32 bit OS, than I could probably understand this, but you have a 64 bit system.
The second observation is the date for registering here, and this nearly half a year back. So I assumed, that you installed Mint in November or December and I did not believe, that somebody waits 6 months, before (s)he asks, where (s)he does not even need to register for it.
I apologize, that I draw the wrong conclusions.

You did not name the other 10 distributions. Was LM 20.3 in between?

[Bambola10]

This problem is not only with Linux Mint 19.3. I have tried at least 10 other distributions and it is always so.

Often times, that points to a hardware-related issue (either a setting or an actual physical issue).

Have you tried running your hardware in UEFI mode instead of using Legacy BIOS mode? On computers with UEFI, Nvidia is less likely to have issues if the computer is run how it was originally designed.

Machine:
Type: Portable System: Dell product: Dell System Inspiron N7110 v: N / A serial: <filter>
Chassis: type: 8 v: 0.1 serial: <filter>
Mobo: Dell Model: 09G8VY in: A00 Series: <filter> UEFI [Legacy]: Dell in: A06
date: 07/22/2011

Legacy BIOS mode in laptops tends to be an emulation of BIOS because there is no way to switch the firmware from UEFI to BIOS. They are two different things.

Oddly, when I checked to see if your system was running the latest UEFI version, I could not even find the one you are using so I may not have found the correct link.

The system does not support UEFI:-
micho@micho-Dell-System-Inspiron-N7110:~$ sudo efibootmgr
[sudo] password for micho:
EFI variables are not supported on this system.
micho@micho-Dell-System-Inspiron-N7110:~$

[Bambola10]

I wrote my assumption, that this might not be a brand new installation out of 2 observations:
At first I wonder, why somebody installs in these days, less than 1 year before the support ends, a system with LM 19.3. If you would have the need for a 32 bit OS, than I could probably understand this, but you have a 64 bit system.
The second observation is the date for registering here, and this nearly half a year back. So I assumed, that you installed Mint in November or December and I did not believe, that somebody waits 6 months, before (s)he asks, where (s)he does not even need to register for it.
I apologize, that I draw the wrong conclusions.

You did not name the other 10 distributions. Was LM 20.3 in between?

Last year (November, December) I installed Linux Mint on another laptop (Toshiba), which now has MX Linux.
Now on this laptop (DELL) I also installed Linux Mint 20.3 xfce, but the problem is the same.
I'm thinking of trying Linux mint 20.3 cinnamon.

[Cosmo.]

I do not believe, that 20.3 Cinnamon does it better than 20.3 xcfe. Perhaps the edge version helps. LMDE might be also worth to try.

[SMG]

The system does not support UEFI:-

Yes, it does. That is why UEFI shows up in your output.
Machine:
Type: Portable System: Dell product: Dell System Inspiron N7110 v: N / A serial: <filter>
Chassis: type: 8 v: 0.1 serial: <filter>
Mobo: Dell Model: 09G8VY in: A00 Series: <filter> UEFI [Legacy]: Dell in: A06
date: 07/22/2011

The usual three modes in inxi output are:

• BIOS
• UEFI
• UEFI:[Legacy]

There is no way to get the last option on a computer with BIOS firmware.

micho@micho-Dell-System-Inspiron-N7110:~$ sudo efibootmgr
[sudo] password for micho:
EFI variables are not supported on this system.
micho@micho-Dell-System-Inspiron-N7110:~$

You received that output because you have the setting in the UEFI set to Legacy BIOS mode instead of UEFI mode.

Change the setting in your firmware to UEFI instead of Legacy, then boot your computer to a live session of Mint with a usb/DVD, and check inxi output and you will see your computer has it.

[Bambola10]

The system does not support UEFI:-

Yes, it does. That is why UEFI shows up in your output.
Machine:
Type: Portable System: Dell product: Dell System Inspiron N7110 v: N / A serial: <filter>
Chassis: type: 8 v: 0.1 serial: <filter>
Mobo: Dell Model: 09G8VY in: A00 Series: <filter> UEFI [Legacy]: Dell in: A06
date: 07/22/2011

The usual three modes in inxi output are:

• BIOS
• UEFI
• UEFI:[Legacy]

There is no way to get the last option on a computer with BIOS firmware.

micho@micho-Dell-System-Inspiron-N7110:~$ sudo efibootmgr
[sudo] password for micho:
EFI variables are not supported on this system.
micho@micho-Dell-System-Inspiron-N7110:~$

You received that output because you have the setting in the UEFI set to Legacy BIOS mode instead of UEFI mode.

Change the setting in your firmware to UEFI instead of Legacy, then boot your computer to a live session of Mint with a usb/DVD, and check inxi output and you will see your computer has it.

Before I look at the BIOS, I want to share something else.
In my first post I did not say that a black screen was obtained when restarting the system (laptop).
Today something strange happened. I used the laptop for a long time, about 2 hours. Before closing the lid I did a restart and there was no black screen. The laptop restarted normally.
I closed the lid, after a while I opened it and there was no black screen. I tried this several times and there was always no black screen. The system works normally.
I haven't stopped it and still (without restarting again) when closing / opening the lid, the system continues to work normally.
Do you have any guess (explanation), what could be the reason for this strange behavior of the system (laptop)?
Maybe a hardware reason?

[SMG]

Do you have any guess (explanation), what could be the reason for this strange behavior of the system (laptop)?
Maybe a hardware reason?

Are you asking us to explain why the laptop is working as it should work? That's what that question sounds like you are asking.

Without knowing what exactly was causing the original problem, and not knowing if you updated anything when you rebooted, it's not really possible to know what may have happened.