No sound, new installation

[rimmer]

Upgraded PC to new Beelink GTi11 i5 1135G7 with Linux Mint 21.1 Vera. PC has Intel Smart Sound Technology for I2S Audio & MIPI Soundwire. No sound device detected, therefore no sound - shows 'dummy' in Pulseaudio. lspci shows 'Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)'. Any suggestions gratefully received.

[diabolicbg]

viewtopic.php?f=17&t=83444

[nick_nick]

I get this problem every late January,
and I fix it by installing the available updates of the Update manager

[rimmer]

I'm a serial updater, so always up to date. Thanks for the input.

[SMG]

I'm a serial updater, so always up to date. Thanks for the input.

Welcome to the forum, rimmer.

We have no idea what you installed and it is possible your system may need an upgrade rather than just an update. So please follow forum rules and provide your system information. Open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click Copy, and paste the results into a reply window here so we can see how Linux Mint views your hardware.

I also recommend you check the Tips for Troubleshooting Sound Issues Rev. 1.

[rimmer]

Sorry about that.My PC is dual booting with Win 10, & fast startup is off. My Linux Mint is 21.1 Cinnamon.
Is this what you need?

Code: Select all

System:
  Kernel: 5.15.0-60-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.6.7
    tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: AZW product: GTi v: N/A serial: <superuser required>
  Mobo: AZW model: GTi serial: <superuser required> UEFI: American Megatrends LLC. v: TB6005
    date: 09/01/2021
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 serial: <filter>
    charge: 100% (should be ignored) status: Discharging
CPU:
  Info: quad core model: 11th Gen Intel Core i5-1135G7 bits: 64 type: MT MCP arch: Tiger Lake
    rev: 1 cache: L1: 320 KiB L2: 5 MiB L3: 8 MiB
  Speed (MHz): avg: 3829 high: 4147 min/max: 400/4200 cores: 1: 3766 2: 3801 3: 4052 4: 4147
    5: 3971 6: 3642 7: 3636 8: 3619 bogomips: 38707
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] driver: i915 v: kernel ports:
    active: HDMI-A-1 empty: DP-1, DP-2, DP-3, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:9a49
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96
  Monitor-1: HDMI-1 mapped: HDMI-A-1 model: Asus VP228 res: 1920x1080 dpi: 102
    diag: 546mm (21.5")
  OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2)
    v: 4.6 Mesa 23.1.0-devel (git-620baf9 2023-02-10 jammy-oibaf-ppa) direct render: Yes
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Realtek driver: sof-audio-pci-intel-tgl
    bus-ID: 00:1f.3 chip-ID: 8086:a0c8
  Sound Server-1: ALSA v: k5.15.0-60-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3 chip-ID: 8086:a0f0
  IF: wlp0s20f3 state: up mac: <filter>
  Device-2: Intel Ethernet I225-V driver: igc v: kernel pcie: speed: 5 GT/s lanes: 1 port: N/A
    bus-ID: af:00.0 chip-ID: 8086:15f3
  IF: enp175s0 state: down mac: <filter>
  Device-3: Intel Ethernet I225-V driver: igc v: kernel pcie: speed: 5 GT/s lanes: 1 port: N/A
    bus-ID: b0:00.0 chip-ID: 8086:15f3
  IF: enp176s0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-10:7 chip-ID: 8087:0026
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2
    sub-v: 237e
Drives:
  Local Storage: total: 1.36 TiB used: 30.49 GiB (2.2%)
  ID-1: /dev/nvme0n1 vendor: Kingston model: SNVS500G size: 465.76 GiB speed: 31.6 Gb/s lanes: 4
    serial: <filter> temp: 38.9 C
  ID-2: /dev/sda vendor: Western Digital model: WD10SPSX-22A6WT0 size: 931.51 GiB
    speed: 6.0 Gb/s serial: <filter>
Partition:
  ID-1: / size: 181.64 GiB used: 30.46 GiB (16.8%) fs: ext4 dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 96 MiB used: 31 MiB (32.2%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 1 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
  Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Device-1: 3-3:2 info: Imation Slim DVD +-RAM 600LE vA type: Mass Storage driver: usb-storage
    rev: 2.0 speed: 480 Mb/s chip-ID: 0718:4002
  Hub-4: 3-5:3 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip-ID: 05e3:0608
  Device-1: 3-5.1:8 info: MosArt USB Mouse Pad type: Mouse,Keyboard driver: hid-generic,usbhid
    rev: 1.1 speed: 12 Mb/s chip-ID: 062a:8255
  Device-2: 3-7:4 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
    driver: logitech-djreceiver,usbhid rev: 2.0 speed: 12 Mb/s chip-ID: 046d:c52b
  Device-3: 3-8:6 info: LighTuning Fingerprint Sensor type: <vendor specific> driver: N/A
    rev: 2.0 speed: 480 Mb/s chip-ID: 1c7a:0577
  Device-4: 3-10:7 info: Intel AX201 Bluetooth type: Bluetooth driver: btusb rev: 2.0
    speed: 12 Mb/s chip-ID: 8087:0026
  Hub-5: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
Sensors:
  System Temperatures: cpu: 27.8 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2290 apt: 2284 flatpak: 6
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com vera main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/oibaf-graphics-drivers-jammy.list
    1: deb [arch=amd64 signed-by=/etc/apt/keyrings/oibaf-graphics-drivers-jammy.gpg] https: //ppa.launchpadcontent.net/oibaf/graphics-drivers/ubuntu jammy main
Info:
  Processes: 314 Uptime: 14m Memory: 15.37 GiB used: 2.44 GiB (15.9%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.3.0 alt: 11/12 Client: Unknown python3.10 client inxi: 3.3.13

Many thanks.

[SMG]

Sorry about that.My PC is dual booting with Win 10, & fast startup is off. My Linux Mint is 21.1 Cinnamon.
Is this what you need?

Yes, the complete output is what we want to see.

This is one of the mini-desktop PCs?

What is the output of

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aplay -l

and

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journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

[MiZoG]

Your sound could have worked out of the box but seems intel "tiger lake" audio controller is being "ill-mannered" under Linux
It has been nominally supported or at least detected by 3 different intel kernel drivers since Linux kernel 5.3 according to linux-hardware.org and support has proven inconsistent.
So if you're newcomer to Linux, get ready for a bumpy ride.

You could reload "manually" the driver:
sudo rmmod snd_sof_pci_intel_tgl
sudo modprobe snd_sof_pci_intel_tgl

but this should work in cases where you had audio working before.

Other reported solutions indicate that you may have to "bypass" or "opt for" one of the drivers at boot time. As you can see here, the same solution is not working for everyone.

Lastly you may also need the newest sof firmware but Ubuntu (and, therefore, Mint) already comes with the firmware-sof-signed package I bet pre-installed. Just in case latest firmware is available here so are the instructions about how to install it (not newbie-friendly).

[rimmer]

Thank you for the suggestions. I tried most without any change. Before reaching out on the forum I had previously installed Ubuntu 20.04.1 & Lubuntu 20.04.2, as well as the latest 22.04.1. I've decided to shelve the project for now & extend my thanks for all your assistance.