[SOLVED] Unable to connect to extra.linuxmint.com:http:

[Ansmann]

Hello!

I'm having a problem on three different laptops, two running Linux Mint 17.1 Cinnamon 64-bit and one running Linux Mint 17.2 Cinnamon 64-bit.

I did a fresh install of Linux Mint 17.2 on a laptop (Asus UX32VD) and checked the md5sum of the downloaded iso. After installation, I got the following when doing sudo apt-get update:

Err http://extra.linuxmint.com rafaela InRelease

Err http://extra.linuxmint.com rafaela Release.gpg
Unable to connect to extra.linuxmint.com:http:
Fetched 744 kB in 2min 0s (6.190 B/s)
Reading package lists... Done
W: Failed to fetch http://extra.linuxmint.com/dists/rafaela/InRelease

W: Failed to fetch http://extra.linuxmint.com/dists/rafaela/Release.gpg Unable to connect to extra.linuxmint.com:http:

W: Some index files failed to download. They have been ignored, or old ones used instead.

I can not connect to extra.linuxmint.com from my browser either. I tried the other computers here and all suffer from the same problem not being able to connect to extra.linuxmint.com.

Here is my output of inxi -r:

Repos: Active apt sources in file: /etc/apt/sources.list.d/official-package-repositories.list
deb http://packages.linuxmint.com rafaela main upstream import
deb http://extra.linuxmint.com rafaela main
deb http://archive.ubuntu.com/ubuntu trusty main restricted universe multiverse
deb http://archive.ubuntu.com/ubuntu trusty-updates main restricted universe multiverse
deb http://security.ubuntu.com/ubuntu/ trusty-security main restricted universe multiverse
deb http://archive.canonical.com/ubuntu/ trusty partner

Here the output of inxi -Fxz:

System: Host: wamseln-UX32VD Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2)
Desktop: Cinnamon 2.6.13 Distro: Linux Mint 17.2 Rafaela
Machine: Mobo: ASUSTeK model: UX32VD version: 1.0 Bios: American Megatrends version: UX32VD.214 date: 01/29/2013
CPU: Dual core Intel Core i5-3317U CPU (-HT-MCP-) cache: 3072 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6785.22
Clock Speeds: 1: 2429.871 MHz 2: 2078.050 MHz 3: 2519.253 MHz 4: 2413.800 MHz
Graphics: Card: Intel 3rd Gen Core processor Graphics Controller bus-ID: 00:02.0
X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1366x768@60.0hz
GLX Renderer: Mesa DRI Intel Ivybridge Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
Audio: Card: Intel 7 Series/C210 Series Family High Definition Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic
Network: Card: Intel Centrino Advanced-N 6235 driver: iwlwifi ver: in-tree: bus-ID: 03:00.0
IF: wlan0 state: up mac: <filter>
Drives: HDD Total Size: 532.1GB (14.3% used) 1: id: /dev/sda model: Hitachi_HTS54505 size: 500.1GB
2: id: /dev/sdb model: SanDisk_SSD_i100 size: 32.0GB
Partition: ID: / size: 30G used: 10G (36%) fs: ext4 ID: /boot size: 477M used: 49M (11%) fs: ext4
ID: /home size: 457G used: 62G (15%) fs: ext4 ID: swap-1 size: 1.05GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 54.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 180 Uptime: 41 min Memory: 698.3/3838.9MB Runlevel: 2 Gcc sys: 4.8.4
Client: Shell (bash 4.3.11) inxi: 1.9.17

I have no idea why this is occuring. I can install some application via Software Manager but not all (Dropbox for instance gives the same error).

This is the full output when I do sudo apt-get update:

wamseln@wamseln-UX32VD ~ $ sudo apt-get update
[sudo] password for wamseln:
Ign http://archive.canonical.com trusty InRelease
Ign http://security.ubuntu.com trusty-security InRelease
Hit http://archive.canonical.com trusty Release.gpg
Hit http://security.ubuntu.com trusty-security Release.gpg
Hit http://archive.canonical.com trusty Release
Hit http://security.ubuntu.com trusty-security Release
Hit http://archive.canonical.com trusty/partner amd64 Packages
Hit http://security.ubuntu.com trusty-security/main amd64 Packages
Hit http://archive.canonical.com trusty/partner i386 Packages
Hit http://security.ubuntu.com trusty-security/restricted amd64 Packages
Hit http://security.ubuntu.com trusty-security/universe amd64 Packages
Hit http://archive.canonical.com trusty/partner Translation-en
Hit http://security.ubuntu.com trusty-security/multiverse amd64 Packages
Hit http://security.ubuntu.com trusty-security/main i386 Packages
Ign http://archive.ubuntu.com trusty InRelease
Ign http://packages.linuxmint.com rafaela InRelease
Hit http://security.ubuntu.com trusty-security/restricted i386 Packages
Hit http://security.ubuntu.com trusty-security/universe i386 Packages
Hit http://security.ubuntu.com trusty-security/multiverse i386 Packages
Hit http://security.ubuntu.com trusty-security/main Translation-en
Hit http://security.ubuntu.com trusty-security/multiverse Translation-en
Ign http://archive.ubuntu.com trusty-updates InRelease
Get:1 http://packages.linuxmint.com rafaela Release.gpg [198 B]
Hit http://security.ubuntu.com trusty-security/restricted Translation-en
Hit http://security.ubuntu.com trusty-security/universe Translation-en
Hit http://archive.ubuntu.com trusty Release.gpg
Get:2 http://packages.linuxmint.com rafaela Release [24,1 kB]
Hit http://archive.ubuntu.com trusty-updates Release.gpg
Hit http://archive.ubuntu.com trusty Release
Get:3 http://packages.linuxmint.com rafaela/main amd64 Packages [33,4 kB]
Hit http://archive.ubuntu.com trusty-updates Release
Hit http://archive.ubuntu.com trusty/main amd64 Packages
Hit http://archive.ubuntu.com trusty/restricted amd64 Packages
Get:4 http://packages.linuxmint.com rafaela/upstream amd64 Packages [25,8 kB]
Hit http://archive.ubuntu.com trusty/universe amd64 Packages
Hit http://archive.ubuntu.com trusty/multiverse amd64 Packages
Get:5 http://packages.linuxmint.com rafaela/import amd64 Packages [301 kB]
Hit http://archive.ubuntu.com trusty/main i386 Packages
Hit http://archive.ubuntu.com trusty/restricted i386 Packages
Hit http://archive.ubuntu.com trusty/universe i386 Packages
Hit http://archive.ubuntu.com trusty/multiverse i386 Packages
Hit http://archive.ubuntu.com trusty/main Translation-en
Hit http://archive.ubuntu.com trusty/main Translation-de
Hit http://archive.ubuntu.com trusty/multiverse Translation-en
Hit http://archive.ubuntu.com trusty/multiverse Translation-de
Hit http://archive.ubuntu.com trusty/restricted Translation-en
Hit http://archive.ubuntu.com trusty/restricted Translation-de
Hit http://archive.ubuntu.com trusty/universe Translation-en
Hit http://archive.ubuntu.com trusty/universe Translation-de
Hit http://archive.ubuntu.com trusty-updates/main amd64 Packages
Hit http://archive.ubuntu.com trusty-updates/restricted amd64 Packages
Hit http://archive.ubuntu.com trusty-updates/universe amd64 Packages
Get:6 http://packages.linuxmint.com rafaela/main i386 Packages [32,7 kB]
Hit http://archive.ubuntu.com trusty-updates/multiverse amd64 Packages
Hit http://archive.ubuntu.com trusty-updates/main i386 Packages
Hit http://archive.ubuntu.com trusty-updates/restricted i386 Packages
Get:7 http://packages.linuxmint.com rafaela/upstream i386 Packages [25,8 kB]
Hit http://archive.ubuntu.com trusty-updates/universe i386 Packages
Hit http://archive.ubuntu.com trusty-updates/multiverse i386 Packages
Get:8 http://packages.linuxmint.com rafaela/import i386 Packages [301 kB]
Hit http://archive.ubuntu.com trusty-updates/main Translation-en
Hit http://archive.ubuntu.com trusty-updates/multiverse Translation-en
Hit http://archive.ubuntu.com trusty-updates/restricted Translation-en
Hit http://archive.ubuntu.com trusty-updates/universe Translation-en
Ign http://archive.ubuntu.com trusty/main Translation-en_US
Ign http://archive.ubuntu.com trusty/multiverse Translation-en_US
Ign http://archive.ubuntu.com trusty/restricted Translation-en_US
Ign http://archive.ubuntu.com trusty/universe Translation-en_US
Ign http://packages.linuxmint.com rafaela/import Translation-en_US
Ign http://packages.linuxmint.com rafaela/import Translation-en
Ign http://packages.linuxmint.com rafaela/import Translation-de
Ign http://packages.linuxmint.com rafaela/main Translation-en_US
Ign http://packages.linuxmint.com rafaela/main Translation-en
Ign http://packages.linuxmint.com rafaela/main Translation-de
Ign http://packages.linuxmint.com rafaela/upstream Translation-en_US
Ign http://packages.linuxmint.com rafaela/upstream Translation-en
Ign http://packages.linuxmint.com rafaela/upstream Translation-de
Err http://extra.linuxmint.com rafaela InRelease

Err http://extra.linuxmint.com rafaela Release.gpg
Unable to connect to extra.linuxmint.com:http:
Fetched 744 kB in 2min 0s (6.190 B/s)
Reading package lists... Done
W: Failed to fetch http://extra.linuxmint.com/dists/rafaela/InRelease

W: Failed to fetch http://extra.linuxmint.com/dists/rafaela/Release.gpg Unable to connect to extra.linuxmint.com:http:

W: Some index files failed to download. They have been ignored, or old ones used instead.

Help much appreciated!

EDIT: Since no one seems to know and the problem solved it self, I mark this as solved.

[Ansmann]

Started working again. Was this a server porblem?

[chemicalzen]

so nobody has figured this one out yet? The problem is all over the place, is there a replacement set of source lists anywhere, system is kind of nonfunctional like this fresh out of the box so to speak....

[uda]

Yup, looks like it's broke again

[asbak]

Same here, updates failing


Err http://extra.linuxmint.com rafaela/main i386 Packages
Unable to connect to extra.linuxmint.com:http:
Err http://extra.linuxmint.com rafaela/main Translation-en_GB
Unable to connect to extra.linuxmint.com:http:
Err http://extra.linuxmint.com rafaela/main Translation-en
Unable to connect to extra.linuxmint.com:http:
Fetched 11.5 kB in 3min 0s (63 B/s)
W: Failed to fetch http://extra.linuxmint.com/dists/rafael ... 6/Packages Unable to connect to extra.linuxmint.com:http:

W: Failed to fetch http://extra.linuxmint.com/dists/rafael ... tion-en_GB Unable to connect to extra.linuxmint.com:http:

W: Failed to fetch http://extra.linuxmint.com/dists/rafael ... slation-en Unable to connect to extra.linuxmint.com:http:

E: Some index files failed to download. They have been ignored, or old ones used instead.

[gusman21]

here is your issue.

someone@MyBox ~ $ ping extra.linuxmint.com
PING extra.linuxmint.com (204.45.82.194) 56(84) bytes of data.
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=1 ttl=51 time=65.8 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=2 ttl=51 time=128 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=3 ttl=51 time=52.5 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=4 ttl=51 time=55.1 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=5 ttl=51 time=115 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=6 ttl=51 time=51.9 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=7 ttl=51 time=52.3 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=8 ttl=51 time=129 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=9 ttl=51 time=124 ms
^C
--- extra.linuxmint.com ping statistics ---
9 packets transmitted, 9 received, 0% packet loss, time 8013ms
rtt min/avg/max/mdev = 51.906/86.223/129.603/34.685 ms
someone@MyBox ~ $

[poosterl]

Any idea what causes this? Is this a DNS issue?
These guys from GutterClutterBuster probably don't know what hit them.

[1.618]

Using mint17 Qainna Mate , trying to run update manager this morning gives this error, have left it a few hours and tried a couple more times in case it was a glitch somewhere but still getting this error

Failed to fetch http://extra.linuxmint.com/dists/qiana/InRelease
Some index files failed to download. They have been ignored, or old ones used instead.

[ianw1974]

No, that's not the problem, because the same IP exists for packages.linuxmint.com, and that repo updates fine.

Code: Select all

ping packages.linuxmint.com
PING packages.linuxmint.com (204.45.82.194) 56(84) bytes of data.
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=1 ttl=48 time=151 ms
64 bytes from server.gutterclutterbuster.com (204.45.82.194): icmp_seq=2 ttl=48 time=151 ms

there is obviously a problem with the repo extra.linuxmint.com and why it's intermittently not allowing anyone to update.

[Ron-N]

Check this forum properly:

[1] Search Before Posting
Search the Linux Mint forums and Google for questions before posting.
As the forum search function is very limited, you should consider searching the Linux Mint forum site with Google, Yahoo, DuckDuckGo or your favourite search engine by entering site:forums.linuxmint.com with your search query.

There are more users here having the same issue.....

[Deus Absconditus]

Get the above error message when I go:
sudo apt-get update && upgrade
in a new install of mint 17.2

I used to know this, but what extra repos do i need and where do I get them.

thx in advance,
D.ab

[Cosmo.]

Regarding your question: There is at now a problem with this server. Wait until it gets fixed. (It does not contain crucial packages.)

In general: I strongly dis-advice to use apt-get upgrade. This does break the Mint level system for safe updates and can bring you into troubles. Use the update manager instead.

[Deus Absconditus]

Regarding your question: There is at now a problem with this server. Wait until it gets fixed. (It does not contain crucial packages.)

In general: I strongly dis-advice to use apt-get upgrade. This does break the Mint level system for safe updates and can bring you into troubles. Use the update manager instead.

Thanks kindly for the heads up!
(I picked up that habit from another distro I have been trying out)
Regs,
Dab

[Cobber]

There is at now a problem with this server. Wait until it gets fixed. (It does not contain crucial packages.)

Thanks for this heads up. I was wondering what was going on, because I got the same error on both my computers.

Thought it might be at my end. Now I need not worry anymore.

[tkel]

I'm having the same problem. It just started in the last week or so.

[Quetzal]

"There are more users here having the same issue....."

Maybe a link might have been nice eh?

[hughh]

I'm having the same problem. I guess the solution is "Keep trying!"

[Oscar799]

Merged 3 threads about the same issue
Clem has upgraded and rebooted the server with extra.linuxmint.com and packages.linuxmint.com
Hopefully that has fixed it

[hughh]

Merged 3 threads about the same issue
Clem has upgraded and rebooted the server with extra.linuxmint.com and packages.linuxmint.com
Hopefully that has fixed it

My thanks to Clem! For anyone who has similar problems in the future and finds this thread, I got around the problem (while it existed) by testing/switching to another server. See this post.

[Quetzal]

Having had the same non-updating problem after my upgrade from Mint17 I followed the 3 sudo commands under 'First of all you need to update the system' on the page below

https://www.linux.com/learn/tutorials/8 ... -mint-172/

It seemed to do the trick with both my desktop and with the Mint installed on an old external USB drive.

At least - the Update Manager apparently completed an update cycle without stopping, and showed my system as being 'Up to date', even after a refresh.

EDIT

I forgot to mention that the first terminal command (sudo apt-get update) also did not complete, but I continued through the other two commands anyway.

EDIT again

Though I suppose it's perfectly possible that the update web page was fixed while I was messing around with the Terminal commands?

and AGAIN

Another thing I forgot was that during processing one of the commands, it offered me the choice to remain with 'my' version, or to change to the 'original maintainers' version - (or something along those lines.)
I chose to change to the maintainers version.
Sorry I can't be more specific, just going from memory.