Cannot watch Netflix
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There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions use the other forums in the support section.
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
Cannot watch Netflix
Hi,
I am not sure if the issue is Mint or Firefox. When i login to netflix through my computer and watch a show, i am getting an error stating i cannot watch and need to update to latest version of firefox. But i do have the latest version. So i am not sure if it's cause of Linux mint 18.2 or firefox in general? Anyone else had/have this issue?
I am not sure if the issue is Mint or Firefox. When i login to netflix through my computer and watch a show, i am getting an error stating i cannot watch and need to update to latest version of firefox. But i do have the latest version. So i am not sure if it's cause of Linux mint 18.2 or firefox in general? Anyone else had/have this issue?
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Re: Cannot watch Netflix
From the 'hamburger' menu at the top right of Firefox, Preferences->content->Enable DRM content
Re: Cannot watch Netflix
Try it with Chromium and/or allowing DRM content in Firefox options.
Re: Cannot watch Netflix
I do have Enable DRM Content checked, it still gives me error. I wonder if it has to do with Firefox extensions? i do got :
httpseverywhere, Ublock Orgin, Privacy Badger.
Can i download Chromium from terminal? (sudo apt-get install Chromium)
httpseverywhere, Ublock Orgin, Privacy Badger.
Can i download Chromium from terminal? (sudo apt-get install Chromium)
Re: Cannot watch Netflix
Pretty sure its in software manager.tho9504 wrote:
Can i download Chromium from terminal?
Re: Cannot watch Netflix
It is.Mattyboy wrote:Pretty sure its in software manager.tho9504 wrote:
Can i download Chromium from terminal?
Re: Cannot watch Netflix
I have the same extensions enabled on Firefox and I have no problems with Netflix , Amazon video or Hulu . I don't believe the version of Chromium available has Widevine support , You might wanna try downloading the Google Chrome Browser instead , it has Widevine built in and should solve your problem .tho9504 wrote:I do have Enable DRM Content checked, it still gives me error. I wonder if it has to do with Firefox extensions? i do got :
httpseverywhere, Ublock Orgin, Privacy Badger.
Can i download Chromium from terminal? (sudo apt-get install Chromium)
Re: Cannot watch Netflix
Yes but unless something has changed since I last looked into it that won't help. Chrome comes with something called widevine which allows DRM material but Chromium doesn't come with it. In the Mint versions of Chromium (Ubuntu and Debian 7) you can't install widevine as a plugin (but you can in Debian 8, so someday maybe in Mint) but you aren't limited to just those Chromium versions if you install it from somewhere else.tho9504 wrote:Can i download Chromium from terminal? (sudo apt-get install Chromium)
So to directly answer your question even though it won't help (the "-browser" part may need to be left out depending on your Mint version)
Code: Select all
apt install chromium-browser
None of this approaches the original issue of Firefox though since you have something less obvious happening. To my understanding enabling DRM and restarting the browser should be enough. Maybe try Firefox with a clean profile or in safe mode to temporarily disable those extensions?
Code: Select all
firefox --safe-mode
Last edited by Penn on Mon Oct 23, 2017 7:07 pm, edited 1 time in total.
Re: Cannot watch Netflix
Sorry for the late reply.
I am running Firefox version 56 (latest)
i tried safe mode and still get the error. I even manually disabled all the extensions and still getting the error.
I am running Firefox version 56 (latest)
i tried safe mode and still get the error. I even manually disabled all the extensions and still getting the error.
Re: Cannot watch Netflix
Well that's odd since it worked for me back when I had Netflix and appears to still be working for others.
Is there anything unusual about your system? Is it 32 bit, or a single core CPU?
Is there anything unusual about your system? Is it 32 bit, or a single core CPU?
Re: Cannot watch Netflix
I just checked my Netflix on Chrome and it works.
Re: Cannot watch Netflix
I have 64 bit laptop recently purchased.
Specs:
7th Generation Intel Core i5-7200U Processor (Up to 3.1GHz)
15.6" Full HD Widescreen Comfy View LED-backlit Display supporting Acer Color Blast technology
NVIDIA GeForce 940MX with 2GB of GDDR5 Video Memory
8GB DDR4 Memory, 256GB SSD + 1TB harddrive (Linux is run on 1 TB harrdrive, Windows is on 256GB SSD)
I guess i am going to try Chrome... . A bit hesitant because data mining is Googles primary business. I felt firefox was more privacy oriented.
Specs:
7th Generation Intel Core i5-7200U Processor (Up to 3.1GHz)
15.6" Full HD Widescreen Comfy View LED-backlit Display supporting Acer Color Blast technology
NVIDIA GeForce 940MX with 2GB of GDDR5 Video Memory
8GB DDR4 Memory, 256GB SSD + 1TB harddrive (Linux is run on 1 TB harrdrive, Windows is on 256GB SSD)
I guess i am going to try Chrome... . A bit hesitant because data mining is Googles primary business. I felt firefox was more privacy oriented.
Re: Cannot watch Netflix
Did you opt to install the multimedia codecs when you installed Mint?
Type this in a terminal Window if you're not sure.
Type this in a terminal Window if you're not sure.
apt install mint-meta-codecs
Re: Cannot watch Netflix
i have not installed that. Whatever came with Mint 18.2 is what i have. I will install the multimedia codecs to see if that works when i get home from work. Thanks for your help. Hopefully this fixes the issue.
Re: Cannot watch Netflix
It's just a check-box option during install. I'm not particularly confident it's the issue, but worth a try.
Re: Cannot watch Netflix
Thanks MintBean ... Unfortunately, you are correct. it did not fix the problem. when i type the above code in to terminal, it said i already had latest codecs and no change was made.MintBean wrote:It's just a check-box option during install. I'm not particularly confident it's the issue, but worth a try.
i guess i am going to have to download Chrome.
Re: Cannot watch Netflix
I just checked my Netflix on a virtual Cinnamon 18.2, and it did work correctly.
I can think of 3 possibilities that may be causing you trouble:
1. Do you have the correct Firefox Plugins installed & activated? You can check this by going to
The Plugins that I have installed & activated are:
3. One of your other extensions is conflicting with your ability to play videos on Firefox.
I will say that in my experience, Firefox support for Netflix has been somewhat flaky. They were over a year behind Chrome's support on Linux, and it does seem that they have more random glitches in their support. Sometimes it'll fail for me, and then 15 minutes later will work perfectly fine - - with no changes/updates at all on my side.
If you'd rather not install Chrome, you may wish to try SlimJet. (http://www.slimjet.com) It's built from the same Chromium project, but by default blocks most ads and DOES NOT send data back to Google. Just download & install the latest 64-bit .DEB file, and it should work fine for you.
I can think of 3 possibilities that may be causing you trouble:
1. Do you have the correct Firefox Plugins installed & activated? You can check this by going to
about:addons
in the address bar where you'd normally enter a web URL. The Plugins that I have installed & activated are:
- OpenH264 Video Codec provided by Cisco Systems, Inc.
- Shockwave Flash
- Widevine Content Decryption Module provided by Google Inc.
3. One of your other extensions is conflicting with your ability to play videos on Firefox.
I will say that in my experience, Firefox support for Netflix has been somewhat flaky. They were over a year behind Chrome's support on Linux, and it does seem that they have more random glitches in their support. Sometimes it'll fail for me, and then 15 minutes later will work perfectly fine - - with no changes/updates at all on my side.
If you'd rather not install Chrome, you may wish to try SlimJet. (http://www.slimjet.com) It's built from the same Chromium project, but by default blocks most ads and DOES NOT send data back to Google. Just download & install the latest 64-bit .DEB file, and it should work fine for you.
Re: Cannot watch Netflix
I got the same playback error when i tried to use Firefox in Windows 10 also, so i am assuming whatever the issue is, it's Firefox related and not Linux. I was able to play videos using windows Edge browser.