PureVPN Money Back

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wf54
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PureVPN Money Back

Post by wf54 » Thu Apr 19, 2018 3:47 am

Question, has anyone managed to get a refund from PureVPN?

After around four hours of trying to install from the manager, which they say that it supports. I decided enough was enough and ask for a refund under their three day money back guarantee.
The response from them was for me to download the packages once again and use more command line instructions, which failed by the way.

Makes you wonder about all the great service reviews, if you ask for a refund you don't want to mess about with another attempt..
Waiting for another reply, it's as though they are trying to stall until the three day refund period, then say tough :evil: .

DAMIEN1307
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Re: PureVPN Money Back

Post by DAMIEN1307 » Thu Apr 19, 2018 5:40 am

hi wf54...i looked pure vpn up on line is here are 3 of the first 5 hits that came up...on the first one i posted, though they say there in hongkong, they seem to have found a link that says there really based in pakistan by a parent company and DO report to intelligence services...the third one shows customers complaints along with no refunds etc...DAMIEN

https://restoreprivacy.com/purevpn-review/

https://bestvpnprovider.co/purevpn-review/

https://purevpn.pissedconsumer.com/review.html
ORDO AB CHAO

wf54
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Re: PureVPN Money Back

Post by wf54 » Thu Apr 19, 2018 11:21 am

Got a reply saying that there should be no problem with a refund but could I give it another go.
Since I'm hopeless with the terminal, I thought why not,
So I allowed the assistant took over my desktop, what the hell he's an expert and I may have made a silly mistake in the hours that I failed.
Two hours later, the chat closed down and ask for my vote, I still had several windows open including the terminal and no way to contact them.
Another email requesting refund, see what happens,
I was going to go for Nord VPN but was put off by the reviews saying it was difficult to set-up on Mint.
If PureVPN was supposed to be easy God help me with Nord then.

As for the refund, they have been as good as their word, so it's first class on that score, just not idiot proof to use. :)

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WharfRat
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Re: PureVPN Money Back

Post by WharfRat » Thu Apr 19, 2018 11:34 am

wf54,

Do they make vpn configuration files available to download that are imported from network manager :?:

That procedure is pretty simple.
ImageImage

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majpooper
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Re: PureVPN Money Back

Post by majpooper » Thu Apr 19, 2018 12:13 pm

Hi wf54,
VPN s come in a broad range with lots of opinions so it really depends exactly what you are looking for from a VPN.

There are VPNs that can be used from your browser by simply adding a browser extension sometimes called an add-on. You will have to sign-up for an account but the installation process could not be more simple - add an extension to your browser. Some are even free. That said I have not tested any of these so cannot vouch for how good or effective they are so you would have to try them out and/or research them. However one that comes highly recommended from a trusted source IMO (Security Now) is Tunnel Bear.

I use Private Tunnel which is associated with OpenVPN. I like the performance (speed) I get, which seemed to be a big issue with other VPNs (some that other folks swear by on this forum so I will not mention names to prevent getting a flame war strted). I guess the bad thing is that they do not have a GUI for linux and everything has to be done from the terminal. For me that is no big deal but I can appreciate that the terminal is a show stopper for you. However I will add that the instructions are straight forward and easy. You may want to go to the site and look them over to see if you are comfortable with them.

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AZgl1500
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Re: PureVPN Money Back

Post by AZgl1500 » Thu Apr 19, 2018 4:03 pm

PureVPN has a FF addon that works,

My PureVPN account is on Annual Renewal darn it, I decided against renewing it, damn, saw an email the very next day that my renewal for 'next year' has already gone thru.

I am turning Auto Renewal OFF on everything now, that is the last one that I had overlooked.

OpenVPN installed and worked "out of the box".

even after talking to a 'native American sounding" CS agent on PureVPN who helped me get it installed on my 18.3 Cinnamon, bit quit working the very next day. so I deleted it.

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AZgl1500
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Re: PureVPN Money Back

Post by AZgl1500 » Thu Apr 19, 2018 4:17 pm

well, went to the website, logged in with my account,

then I went to my Billing Invoice, then I went to CHAT.


Julia Hello Client. how are you today? Allow me a short while to type the answer of your question.

Hi there :)

Is there anything I can help you with, today?

Client I am trying to turn OFF Automatic Renewal, it just renewed and I do NOT want it anymore, I want a REFUND

Julia Okay sorry for the inconvenience. I'm transferring you over to the concerned department. They'll help you with your concern.

You have been transferred to: Daniel.

Daniel Hello
How are you?
Thanks, allow me few minutes to check.

Client I have tried to turn OFF auto renewal, and while I was exploring that, the payment went thru... I don't want it anymore

Your payment is refunded back just now
Account has been closed
You will not be charged again


.. give that agent a High Five :D

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AZgl1500
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Re: PureVPN Money Back

Post by AZgl1500 » Thu Apr 19, 2018 5:50 pm

Apparently, PureVPN followed thru on their promise...

received an email


Image

so, guess the ole bank account should inflate a bit.

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Snafu
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Re: PureVPN Money Back

Post by Snafu » Fri Apr 20, 2018 2:48 am

I use NordVPN and have found it to be very stable and reliable with Linux. Installing it isn't hard, (even I managed not to stuff it up) just follow the instructions on NordVPN's download page
When all else fails follow the instructions

wf54
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Re: PureVPN Money Back

Post by wf54 » Sat Apr 21, 2018 5:37 am

While the installation for PureVPN was a nightmare and even after taking over my computer for two hours.
They did honour their refund so in that respect for my experience I have to give them 10/10.

As a foot note I signed up with PrivateVPN and although the installation wasn't for Mint, and different, I installed it without a hitch.
Nothing is perfect though.
I've been informed that I have a IPv6 leak and to 'Please use OpenVPN port 1196 to connect or disable IPv6 on your GNU/Linux Mint system altogether'.
Looked on here, found a Nord fix using the Terminal but couldn't get it to work, there's idiot proof but I apparently need it to been gold standard idiot proof .

In hind site the leak must have been on while I was using IPVanish as Sky was blocking the same sights,
So is it possible that service providers using IPv6 as a means to block [spy] on you?

paulgriffin
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Re: PureVPN Money Back

Post by paulgriffin » Mon Jun 04, 2018 7:36 am

DAMIEN1307 wrote:
Thu Apr 19, 2018 5:40 am
hi wf54...i looked pure vpn up on line is here are 3 of the first 5 hits that came up...on the first one i posted, though they say there in hongkong, they seem to have found a link that says there really based in pakistan by a parent company and DO report to intelligence services...the third one shows customers complaints along with no refunds etc...DAMIEN

https://restoreprivacy.com/purevpn-review/

https://bestvpnprovider.co/purevpn-review/

https://purevpn.pissedconsumer.com/review.html
This really is confusing, I went to check the reviews and it seems to be a legit complaint against purevpn. As i've looked here https://www.topvpncanada.com/vpn-comparison-chart/ purevpn is based in hongkong also. and as for their reviews, I got redirected to https://ca.trustpilot.com/review/purevpn.com. All of them are pretty satisfied with purevpn. Now, I'm not saying I believe in these reviews but it really is a good way to bring down a competitor. Oh well what do I know, I'm just happy my PIA.

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AZgl1500
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Re: PureVPN Money Back

Post by AZgl1500 » Mon Jun 04, 2018 9:13 am

I look at reviews with much askance...

the competitor creates a sudo posting account and then knocks down the other guy for having a bad product.

if you have looked at the app reviews in Play.Store.Google.com it is very easy to see where the Developer has had a few of his buddys post up mind swelling reviews rating his app at a '10' stars when the system only accepts 5 stars...

or, there will be a hand full of really crappy reviews that state how bad this app is, and that it won't do as stated....

all that, and I have used the app in question and know of its' worth... and then I think "hmmm we have a rat in the wood pile here"

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stephanieswitzer
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Re: PureVPN Money Back

Post by stephanieswitzer » Mon Jun 04, 2018 9:30 am

I've been using Express VPN for over a year now (Paid Subscription) I have it installed on my Synology RT2600ac Router and been very happy with the service and connectivity it provides. I prefer setting up the VPN on my router as it provides VPN service to all my wired and WiFi connected devices. Their customer service is very good as well. They have set-up instructions for all the OS's on their web site.
Mac-Mini running MacOS and Linux Mint 19 Cinnamon (Dual Boot), Intel© Core™ i5-2415M CPU @ 2.30GHz × 2, 8 GiB, Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller

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AZgl1500
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Re: PureVPN Money Back

Post by AZgl1500 » Mon Jun 04, 2018 11:00 am

stephanieswitzer wrote:
Mon Jun 04, 2018 9:30 am
I've been using Express VPN for over a year now (Paid Subscription) I have it installed on my Synology RT2600ac Router and been very happy with the service and connectivity it provides. I prefer setting up the VPN on my router as it provides VPN service to all my wired and WiFi connected devices. Their customer service is very good as well. They have set-up instructions for all the OS's on their web site.
I'm going to call AT&T and see if I can get access to their ISP modem and do that.
I am on a DSL internet hookup..... live in a very rural area.

the only alternative is ViaSat which a tad bit expensive.

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