Mint doesn't boot. Displays errors

[ScotchMist]

Hey,

Me again. So after fixing my Wi-Fi issue I now seem to have a bigger issue. No working OS.

Last night dpkg played up and locked up my computer. Today I tried to configure a. Like it requested but that just locked up again.

With no way to reboot or restart I had to resort to just turning off the computer. Since then Mint will not launch properly and stays in a DOS state displaying these error messages in the photo.


https://imgur.com/a/HHxNHFP

Can anyone help pls...

[ScotchMist]

Thanks for the reply.

Seeing as it's a new system and I had nothing stored on the computer after only installing mint yesterday I realised it would be easier to just reinstall again.

Do you have any idea what may of caused this, to possibly avoid happening again?

[tgwilt]

Hope this isn't a waste of bandwidth...

The first thing I do after a fresh install is to use Timeshift to backup the system. Some folks have reported issues with Timeshare, but I haven't had any problems with it. Maybe I got lucky, YMMV.

[ScotchMist]

So. Frustratingly after a couple of hours mooching around the interwebz the computer froze again.

I left if for over an hour hoping it would right itself. It didn't. I rebooted with

Code: Select all

Ctrl Alt SysRq 

Now im back to Busy Box and no idea

[ScotchMist]

Could someone kindly explain - if possible - the cause of these crashes and walk me through in baby steps a fix to this problem, again, if possible.

Up until these crashes I was really enjoying customising the desktop and i would really like to stick with mint.

Thanks

[thx-1138]

Could someone kindly explain - if possible - the cause of these crashes and walk me through in baby steps a fix to this problem, again, if possible.

Up until these crashes I was really enjoying customising the desktop and i would really like to stick with mint.

Thanks

...go into your BIOS, and disable TPM. I assume that you've also disabled Secure Boot already. See if that fixes it for you.

[ZakGordon]

Also it might be handy to include the results from typing:

inxi -Fxz

into your terminal. Check the topped thread 'How to get help' for other tips to better get help.

[catweazel]

...go into your BIOS, and disable TPM.

Why?

[thx-1138]

...go into your BIOS, and disable TPM.

Why?

=> https://askubuntu.com/questions/926738/ ... resource-1
&
https://lkml.org/lkml/2016/12/21/110
So i'd try finding the problematic device / driver (which quite likely it's TPM)...

[catweazel]

...go into your BIOS, and disable TPM.

Why?

=> https://askubuntu.com/questions/926738/ ... resource-1
&
https://lkml.org/lkml/2016/12/21/110
So i'd try finding the problematic device / driver (which quite likely it's TPM)...

If the OP has a Ryzen, the TPM is built in to the processor, in which case a kernel upgrade ought to be advised first. However the OP seems to be having an awful lot of different errors, and perhaps a reinstall is called for.

[thx-1138]

...according to his post yesterday, no Ryzen...

Code: Select all

System:    Host: mint Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: HP product: HP Laptop 15-bw0xx v: Type1ProductConfigId
           Mobo: HP model: 8330 v: 27.32 Bios: Insyde v: F.21 date: 11/17/2017
CPU:       Dual core AMD A9-9420 RADEON R5 5 COMPUTE CORES 2C+3G (-MCP-) cache: 2048 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 11976
           clock speeds: max: 3000 MHz 1: 1400 MHz 2: 2700 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Device 98e4 bus-ID: 00:01.0
           Display Server: X.Org 1.18.4 drivers: ati,amdgpu (unloaded: fbdev,vesa,radeon)
           Resolution: 1920x1080@60.10hz
           GLX Renderer: Gallium 0.4 on AMD STONEY (DRM 3.9.0 / 4.10.0-38-generic, LLVM 4.0.0)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Device 157a
           driver: snd_hda_intel bus-ID: 00:09.2
           Card-2 Advanced Micro Devices [AMD/ATI] Device 15b3
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 3000 bus-ID: 02:00.0
           IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
           Card-2: Realtek Device d723 port: 2000 bus-ID: 03:00.0
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1031.0GB (0.2% used)
           ID-1: USB /dev/sda model: Ultra_USB_3.0 size: 30.8GB temp: 0C
           ID-2: /dev/sdb model: WDC_WD10JPVX size: 1000.2GB temp: 32C
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.0C mobo: 20.0C gpu: 0.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 183 Uptime: 2:12 Memory: 1413.9/3900.1MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

Note though that i don't claim that TPM is the problem with absolute certainty, that's just an educated guess / suggestion...

[ScotchMist]

Why?

=> https://askubuntu.com/questions/926738/ ... resource-1
&
https://lkml.org/lkml/2016/12/21/110
So i'd try finding the problematic device / driver (which quite likely it's TPM)...

If the OP has a Ryzen, the TPM is built in to the processor, in which case a kernel upgrade ought to be advised first. However the OP seems to be having an awful lot of different errors, and perhaps a reinstall is called for.

Im not near my computer for a while.

Heres my system though

inxi -Fxz output

Code: Select all

System:    Host: mint Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: HP product: HP Laptop 15-bw0xx v: Type1ProductConfigId
           Mobo: HP model: 8330 v: 27.32 Bios: Insyde v: F.21 date: 11/17/2017
CPU:       Dual core AMD A9-9420 RADEON R5 5 COMPUTE CORES 2C+3G (-MCP-) cache: 2048 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 11976
           clock speeds: max: 3000 MHz 1: 1400 MHz 2: 2700 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Device 98e4 bus-ID: 00:01.0
           Display Server: X.Org 1.18.4 drivers: ati,amdgpu (unloaded: fbdev,vesa,radeon)
           Resolution: 1920x1080@60.10hz
           GLX Renderer: Gallium 0.4 on AMD STONEY (DRM 3.9.0 / 4.10.0-38-generic, LLVM 4.0.0)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Device 157a
           driver: snd_hda_intel bus-ID: 00:09.2
           Card-2 Advanced Micro Devices [AMD/ATI] Device 15b3
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 3000 bus-ID: 02:00.0
           IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
           Card-2: Realtek Device d723 port: 2000 bus-ID: 03:00.0
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1031.0GB (0.2% used)
           ID-1: USB /dev/sda model: Ultra_USB_3.0 size: 30.8GB temp: 0C
           ID-2: /dev/sdb model: WDC_WD10JPVX size: 1000.2GB temp: 32C
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.0C mobo: 20.0C gpu: 0.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 183 Uptime: 2:12 Memory: 1413.9/3900.1MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

I used Rufus to create the ISO on a 3.0 USB. If this is corrupt and windows is the bin will i need to use another computer to create a new bootable USB?

This is the second or third time ive installed now. As soon as i start installing software such as Cmake it locks up and upon restart im banished to busy box...

[catweazel]

This is the second or third time ive installed now. As soon as i start installing software such as Cmake it locks up and upon restart im banished to busy box...

You have an AMD CPU so it probably has the TPM in the processor. I would recommend that you either try to upgrade the kernel now to the highest available, 4.16 I think, and at least 4.15, or upgrade it as soon as you reinstall, as the very first thing you do.

cmake locking up on AMD devices is, in my experience, due to the kernel, so there's another reason to upgrade it asap.

None of that guarantees a fix but it will eliminate one known source of issues with AMD CPUs.

Cheers.

PS: I run AMD CPUs and my comments about them aren't intended to be derogatory

[ScotchMist]

Thanks very much all... At the very least you've allowed 7 hours of hope that i could be relatively issue free between now and when i get home and reinstall...

Failing that ill see you in 8 hours with a whole bunch of new errors...

[ScotchMist]

This is the second or third time ive installed now. As soon as i start installing software such as Cmake it locks up and upon restart im banished to busy box...

You have an AMD CPU so it probably has the TPM in the processor. I would recommend that you either try to upgrade the kernel now to the highest available, 4.16 I think, and at least 4.15, or upgrade it as soon as you reinstall, as the very first thing you do.

cmake locking up on AMD devices is, in my experience, due to the kernel, so there's another reason to upgrade it asap.

None of that guarantees a fix but it will eliminate one known source of issues with AMD CPUs.

Cheers.

PS: I run AMD CPUs and my comments about them aren't intended to be derogatory

I suppose i should be grateful for the extra 30mins of hope on top of those 7 hours.

Reinstalled. Updated the kernel. Mid backup im frozen again.

Googling for answers is creating more questions than its solving...

Does anyone have the knowledge and time to help this hopeless case please

[catweazel]

Does anyone have the knowledge and time to help this hopeless case please

Ok, if you disabled TPM as per @thx-1138's suggestion then, given all the error messages you're getting, I'm inclined to suggest checking for a BIOS update, and if that doesn't work then testing for hardware errors, starting with MemTest86. https://www.youtube.com/watch?v=7FFW8k7o-Ok

Unfortunately I can't offer any more insight.

Cheers.

[ScotchMist]

Does anyone have the knowledge and time to help this hopeless case please

Ok, if you disabled TPM as per @thx-1138's suggestion then, given all the error messages you're getting, I'm inclined to suggest checking for a BIOS update, and if that doesn't work then testing for hardware errors, starting with MemTest86. https://www.youtube.com/watch?v=7FFW8k7o-Ok

Unfortunately I can't offer any more insight.

Cheers.

Yes i disabled TPM. Nothing.

Ill give your other suggestions a go. Thanks for your help

[ScotchMist]

Sorry for the double posting...

So im checking everywhere i possibly can. The hdd is healthy after Memtest.

I opened up Gparted and noticed sda/1 + sda/2 are not mounted? Is that correct?

Im determined to get this sorted. At the very least im learning, ay

[trytip]

how are you installing? separate root/home/swap? open .xsession-errors may be a clu in there. check in terminal dmesg | grep -i "error\|warn\|fail"

[ScotchMist]

how are you installing? separate root/home/swap? open .xsession-errors may be a clu in there. check in terminal dmesg | grep -i "error\|warn\|fail"

heres the output

[ 0.356650] platform wdat_wdt: failed to claim resource 1
[ 0.356657] ACPI: watchdog: Device creation failed: -16
[ 0.492821] ACPI Error: [WLVD] Namespace lookup failure, AE_NOT_FOUND (20160930/psargs-359)
[ 0.492830] ACPI Error: Method parse/execution failed [\_SB.WLBU._STA] (Node ffff88f18d0bb5c8), AE_NOT_FOUND (20160930/psparse-543)
[ 0.492871] ACPI Error: [WLVD] Namespace lookup failure, AE_NOT_FOUND (20160930/psargs-359)
[ 0.492875] ACPI Error: Method parse/execution failed [\_SB.WLBU._STA] (Node ffff88f18d0bb5c8), AE_NOT_FOUND (20160930/psparse-543)
[ 0.587620] ACPI Error: [WLVD] Namespace lookup failure, AE_NOT_FOUND (20160930/psargs-359)
[ 0.587628] ACPI Error: Method parse/execution failed [\_SB.WLBU._STA] (Node ffff88f18d0bb5c8), AE_NOT_FOUND (20160930/psparse-543)
[ 0.712031] ACPI Error: [WLVD] Namespace lookup failure, AE_NOT_FOUND (20160930/psargs-359)
[ 0.712042] ACPI Error: Method parse/execution failed [\_SB.WLBU._STA] (Node ffff88f18d0bb5c8), AE_NOT_FOUND (20160930/psparse-543)
[ 20.954578] bluetooth hci0: Direct firmware load for rtl_bt/rtl8723b_config.bin failed with error -2
[ 20.954582] Bluetooth: hci0: Failed to load rtl_bt/rtl8723b_config.bin
[ 21.106630] bluetooth hci0: Direct firmware load for rtl_bt/rtl8723b_config.bin failed with error -2
[ 21.106633] Bluetooth: hci0: Failed to load rtl_bt/rtl8723b_config.bin


Im just installing as the wizard goes. Format the hard drive and install Mint, it doesnt ask or allow me to change the path via that route. Im not touching 'something else' option...

Thanks very much. I hope you can decipher that up there

When i go to the something else option, these appear to be the partitions automatically allocated.