Mint 18 Sarah hangs on startup on HP Pavilion 595

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MES
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Mint 18 Sarah hangs on startup on HP Pavilion 595

Post by MES » Wed Jul 18, 2018 9:09 pm

After a successful install of Mint 18 Sarah on my HP Pavilion 595 (i7 8700, Lincs mobo, Chipset: Intel H370) Mint startup hangs after selecting it in grub.
Is there a workaround for 18, does an earlier release work, or am I SOL?

Thanks

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MrEen
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Re: Mint 18 Sarah hangs on startup on HP Pavilion 595

Post by MrEen » Wed Jul 18, 2018 9:49 pm

Hi MES, and welcome to the forum.

Your computer may be too new to run 18 with the default kernel it has. I suggest trying Mint 19 Tara.

MES
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Re: Mint 18 Sarah hangs on startup on HP Pavilion 595

Post by MES » Thu Jul 19, 2018 6:10 pm

Hello Mr Een,
I tired an install with 19 Tara/Mate. There were a stream of errors in starting Live, and then during installation grub would not install. Weirdly, it seemed to be an amd related error while the chip of course is an i7.

I'll try again with a new Tara sio. and then try 18.1, 18.2, etc.

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thx-1138
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Re: Mint 18 Sarah hangs on startup on HP Pavilion 595

Post by thx-1138 » Thu Jul 19, 2018 7:10 pm

MES wrote:
Thu Jul 19, 2018 6:10 pm
.....................
...try checking first the Installation Guide, especially under the Troubleshooting / Boot options section.
If still no good:
1) post the exact error messages that get displayed on the screen, and...
2) if possible, from inside the live environment, type inxi -Fxz in a terminal, and post the results here,
so that people around know your exact hardware configuration & are thereby able to guide you in a more accurate manner.

...as MrEen already said above, i'd also recommend 19 (your machine is way too new,
the older 18.x will quite likely give you more headaches as a choice, if not during install, then down the road)...

MES
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Re: Mint 18 Sarah hangs on startup on HP Pavilion 595

Post by MES » Thu Jul 19, 2018 7:13 pm

Mint 19 / Mate successfully installed, but no wifi.

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thx-1138
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Re: Mint 18 Sarah hangs on startup on HP Pavilion 595

Post by thx-1138 » Thu Jul 19, 2018 7:32 pm

...check Control Center - Driver Manager, see if there are any missing network drivers to install.

If still nada, open a terminal, and post the output from those commands:
inxi -Fxz
lspci -nnk | grep -iA3 net

Or even better, to get more visibility (and probably a faster response),
start a new thread in the "Networking" section of the forum, and post such there...

MES
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Re: Mint 18 Sarah hangs on startup on HP Pavilion 595

Post by MES » Fri Jul 20, 2018 7:20 am

Yep - no wifi driver; rfkill list all shows nothing there, inxi indicates Realtek card. seems like textbook problem. will connect via ethernet today and get the driver. Thanks.

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