[SOLVED] NO SOUND : Intel HDMI/DP LPE Audio (Graphics card appearing in audio device list?)

[epistularum]

I'm a new Linux Mint user, I've never used Linux before and I'm not tech literate.

I have done a fresh install of Linux Mint Cinnamon 64bit and checked the box to use proprietary drivers.
Opening alsamixer gives "This sound device does not have any controls."

When I open the sound panel I can see two devices: "Multichannel Output Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers" and "Analog Output Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers"Multichannel
None of them yield sound when using the "Test sound" feature.

When opening Pavucontrol and viewing a video it shows sounds is being played but I can't hear anything.

Playing an online video causes the video to be played without sound, with a speed around 20 times the normal speed and the only image displayed is the first frame of the video(if I pause de video I can change the stuck frame to the frame I pressed pause on). (tested on Youtube and Netflix)

Any help is greatly appreciated.

Code: Select all

System:    Host: yuri-E200HA Kernel: 4.15.0-20-generic x86_64
           bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.8 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: ASUSTeK product: E200HA v: 1.0 serial: N/A
           Mobo: ASUSTeK model: E200HA v: 1.0 serial: N/A
           UEFI: American Megatrends v: E200HA.207 date: 02/01/2016
Battery    BATC: charge: 8.9 Wh 61.3% condition: 14.6/19.0 Wh (77%)
           model: Intel SR 1 SR Real status: Discharging
CPU:       Quad core Intel Atom x5-Z8300 (-MCP-) 
           arch: Airmont rev.3 cache: 1024 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11520
           clock speeds: max: 1840 MHz 1: 1128 MHz 2: 1021 MHz 3: 1819 MHz
           4: 1840 MHz
Graphics:  Card: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers
           bus-ID: 00:02.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.06hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics (Cherrytrail)
           version: 4.5 Mesa 18.0.0-rc5 Direct Render: Yes
Audio:     Card Intel HDMI/DP LPE Audio driver: HdmiLpeAudio
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network:   Card: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
           driver: ath10k_pci bus-ID: 01:00.0
           IF: wlp1s0 state: up mac: <filter>
Drives:    HDD Total Size: 15.5GB (60.8% used)
           ID-1: /dev/mmcblk0 model: N/A size: 31.3GB
           ID-2: USB /dev/sda model: USB_DISK_2.0 size: 15.5GB
Partition: ID-1: / size: 29G used: 7.0G (27%) fs: ext4 dev: /dev/mmcblk0p2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 55.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 220 Uptime: 1:46 Memory: 1532.8/1886.5MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 

[MrEen]

Hi epistularum, and welcome to the forum.

The graphics card in the audio list is for HDMI and DP audio (sending sound to your TV for instance.) Unfortunately, your system isn't detecting your built in sound card (yet.) It is possible it needs to be enabled in your BIOS. Sometimes, a complete shutdown will restore everything on the next power up.

In case it's another issue, paste back the results of typing the following in the terminal: lspci as well as aplay -l and just in case dmesg | grep -i snd

[epistularum]

Hi epistularum, and welcome to the forum.

The graphics card in the audio list is for HDMI and DP audio (sending sound to your TV for instance.) Unfortunately, your system isn't detecting your built in sound card (yet.) It is possible it needs to be enabled in your BIOS. Sometimes, a complete shutdown will restore everything on the next power up.

In case it's another issue, paste back the results of typing the following in the terminal: lspci as well as aplay -l and just in case dmesg | grep -i snd

Thank you for the warm welcome.

I have entered the BIOS and I can't see such settings.
I have already shutdown completely my laptop several times.

lspci;
00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 22)
00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers (rev 22)
00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 22)
00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 22)
00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 22)
00:1c.0 PCI bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port #1 (rev 22)
00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 22)
01:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 30)


aplay -;
**** List of PLAYBACK Hardware Devices ****
card 0: Audio [Intel HDMI/DP LPE Audio], device 0: HdmiLpeAudio [Intel HDMI/DP LPE Audio]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: Audio [Intel HDMI/DP LPE Audio], device 1: HdmiLpeAudio [Intel HDMI/DP LPE Audio]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: Audio [Intel HDMI/DP LPE Audio], device 2: HdmiLpeAudio [Intel HDMI/DP LPE Audio]
Subdevices: 1/1
Subdevice #0: subdevice #0


dmesg | grep -i snd;
[22460.154033] Modules linked in: algif_hash algif_skcipher af_alg rfcomm ccm arc4 cmac bnep nls_iso8859_1 joydev intel_rapl intel_powerclamp coretemp kvm_intel kvm irqbypass punit_atom_debug crct10dif_pclmul crc32_pclmul ghash_clmulni_intel pcbc uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 aesni_intel videobuf2_core aes_x86_64 crypto_simd ath10k_pci glue_helper cryptd intel_cstate ath10k_core videodev ath mac80211 media snd_intel_sst_acpi snd_intel_sst_core btusb snd_soc_sst_atom_hifi2_platform btrtl asus_nb_wmi btbcm snd_soc_acpi btintel asus_wmi snd_soc_acpi_intel_match bluetooth sparse_keymap ecdh_generic snd_soc_core snd_compress ac97_bus snd_pcm_dmaengine input_leds snd_hdmi_lpe_audio cfg80211 snd_seq_midi snd_pcm snd_seq_midi_event snd_rawmidi mei_txe snd_seq lpc_ich shpchp mei
[22460.154121] processor_thermal_device intel_soc_dts_iosf snd_seq_device snd_timer dw_dmac intel_soc_pmic_chtdc_ti dw_dmac_core snd pwm_lpss_platform elan_i2c soundcore pwm_lpss spi_pxa2xx_platform tpm_crb 8250_dw soc_button_array mac_hid int3406_thermal int3403_thermal int3400_thermal int340x_thermal_zone acpi_thermal_rel acpi_pad asus_wireless intel_int0002_vgpio sch_fq_codel parport_pc ppdev lp parport ip_tables x_tables autofs4 btrfs xor zstd_compress raid6_pq dm_mirror dm_region_hash dm_log uas usb_storage mmc_block i915 hid_asus i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops wmi drm video i2c_hid hid sdhci_acpi sdhci


Thank you very much for the time you're spending on my issue, I really appreciate it.

[MrEen]

Hi epistularum.

It appears you may have found a laptop that still has issues with linux as far as sound is concerned. I have found a possible solution from this thread that points to this github page

WARNING: I have not tested it, and the author stated in the Mint thread it wasn't tested on Mint. From looking at the github page, it appears you just need to copy that first wget line in the readme into your terminal and the script does the rest.

WARNING: If you wish to try this, I would suggest you make sure you have everything freshly backed up first. I appears it's going to install the 4.17 kernel then patch it which might cause other issues on your laptop.

If I were in your shoes, I would try this, but after I've backed everything up first (and know how to restore those backups.)
Please let us know if you try this and how it works out for you.

Best of luck no matter what you decide.

[epistularum]

Hi epistularum.

It appears you may have found a laptop that still has issues with linux as far as sound is concerned. I have found a possible solution from this thread that points to this github page

WARNING: I have not tested it, and the author stated in the Mint thread it wasn't tested on Mint. From looking at the github page, it appears you just need to copy that first wget line in the readme into your terminal and the script does the rest.

WARNING: If you wish to try this, I would suggest you make sure you have everything freshly backed up first. I appears it's going to install the 4.17 kernel then patch it which might cause other issues on your laptop.

If I were in your shoes, I would try this, but after I've backed everything up first (and know how to restore those backups.)
Please let us know if you try this and how it works out for you.

Best of luck no matter what you decide.

I ran the piece of code stated in the github page and it worked instantly upon reboot without any issue whatsoever.

I am deeply appreciative of the help you have provided me, truly wonderful.

[MrEen]

Oh wow. That's fantastic! Thanks for letting us know this works.

Have fun with Mint and take care!

[Bernie843]

Exactly the same for me Mr Een. and you solved it.
Brand new Linux user trying to continue toooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo