Linux Mint says that my docx and Excel files does not exist [SOLVED]

[Stegemueller]

Hi there

Thanks for letting me in.

I have a horrible problem, and I really hope you can help me:

I have all Excel and Word (docx) files on a separate internal HDD. When I try to open the files with Linux Mint 19.1. Cinnamon, I get the error message, that they do not exist, but they do exist, as I can see them with nemo.

PDFs and images open fine so I think it is not a matter of rights.

I really hope you can help me.

Best regards,
Hanne,
Denmark

[gittiest personITW]

Hi,
Have you got LibreOffice or WPS or another program that can open MS Office files?

[kato181]

Easiest way is to right click on the excel/word doco's and select open with...
If you have libreoffice installed just select Libreoffice Writer for docx files and libreoffice Calc for excel files.
If you don't have libreoffice installed then go to their website and install the latest version.
Good luck.

[Stegemueller]

Thank you for your answer

I actually havehave Libreoffice installed. Rightclick method doesn't help me. I'm desperate.

Best regards,
Hanne,
Denmark

[Stegemueller]

Hi,
Have you got LibreOffice or WPS or another program that can open MS Office files?

Yes I have Libre Office as a part of Linux Min 19.1. Cinnamon.

What does WPS mean. I could try that.

Best regards,
Hanne,
Denmark

[Stegemueller]

Maybe the problem is another kind:

When I look at the file system with nemo (also sudo nemo) I have all the files from windows in /media/hanne/fra Windows.

When I look with the terminal (which I'm not very good at) I can only come to media/hanne and the underlaying foldes are not there, meaning there is nothing called "fra Windows" which I can see with command media/hanne ls -a It is completely empty.

[kato181]

Maybe the problem is another kind:

When I look at the file system with nemo (also sudo nemo) I have all the files from windows in /media/hanne/fra Windows.

When I look with the terminal (which I'm not very good at) I can only come to media/hanne and the underlaying foldes are not there, meaning there is nothing called "fra Windows" which I can see with command media/hanne ls -a It is completely empty.

Are those folders shared?
Just copy the documents to a usb stick then copy them to your documents folder in mint

[Stegemueller]

No as far as I know they are not shared (meaning that I have not done anything to share them.)

I tried your tip with the USB stick and both on the USB stick and on the final destination under Documents I get the message that the file does not exist - but it has 481 K...

It is so strange because images ad PDFs can be opened. It is "just" Excel and Word (docx) that cannot.

I am crying over this

[Larry78723]

Hanne, please open a terminal and run the following commands and post the results in your reply:

Here is how to generate the report and post it:

• Open a terminal window. Make it fullscreen to avoid unneeded linebreaks or chopped lines.
• Execute the commands

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lsblk

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blkid

• Mark the complete text output which the commands will display with your mouse.
• Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
• Enclose the results between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

The results will help us to help you.

Larry

[Stegemueller]

Here come result of the first command

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hanne@hanne-System-Product-Name:/media/hanne$ lsblk
NAME   MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
sda      8:0    0 465,8G  0 disk 
├─sda1   8:1    0   529M  0 part 
├─sda2   8:2    0   100M  0 part /boot/efi
├─sda3   8:3    0    16M  0 part 
├─sda4   8:4    0  73,6G  0 part 
└─sda5   8:5    0 391,6G  0 part /
sdb      8:16   0 232,9G  0 disk 
└─sdb1   8:17   0 232,9G  0 part /mnt/78efe38a-6d28-41a1-9407-937df8bf4e13
sdc      8:32   0 931,5G  0 disk 
└─sdc1   8:33   0 931,5G  0 part /mnt/8208-614F
sdd      8:48   0 931,5G  0 disk 
└─sdd1   8:49   0 931,5G  0 part /mnt/USB-NøGLE
sde      8:64   1  57,8G  0 disk 
└─sde1   8:65   1  57,8G  0 part /mnt/USB-NøGLE
hanne@hanne-System-Product-Name:/media/hanne$ 

Here comes the result of the second command:

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hanne@hanne-System-Product-Name:/media/hanne$ blkid
/dev/sda1: LABEL="Genoprettelse" UUID="544C6A004C69DCEC" TYPE="ntfs" PARTLABEL="Basic data partition" PARTUUID="83a8ef07-a06e-4eb2-964f-ca7926bd18ea"
/dev/sda2: UUID="426E-9828" TYPE="vfat" PARTLABEL="EFI system partition" PARTUUID="095d2dad-f4fa-4559-94b9-016af470dbde"
/dev/sda4: UUID="66C0748EC07465E9" TYPE="ntfs" PARTLABEL="Basic data partition" PARTUUID="7863d359-54aa-4ed3-a897-1d74b4ea3025"
/dev/sda5: UUID="aef8429d-cf7c-42ce-9363-a13f66c153d7" TYPE="ext4" PARTUUID="c8d9ebe3-eee7-4515-8bc0-4ff1b5ea1c55"
/dev/sdb1: LABEL="250 GB SSD" UUID="78efe38a-6d28-41a1-9407-937df8bf4e13" TYPE="ext4" PARTLABEL="Basic data partition" PARTUUID="ea8ff3df-0a6c-4c03-97f9-53f1eb83f24a"
/dev/sdc1: LABEL="1 TB HDD" UUID="8208-614F" TYPE="vfat" PARTUUID="c8ea1e16-01"
/dev/sdd1: LABEL="USB-NM-CM-8GLE" UUID="508f44fe-fd09-46c2-8aa7-c7c9c9cd6774" TYPE="ext4" PARTUUID="9e4af291-01"
hanne@hanne-System-Product-Name:/media/hanne$ 

I hope this is correct? And I made it from the correct folder on the 1 TB drive where the files with problems are located.

[wallyUSA]

Hanne, please do not give up. I am sure someone here will solve the issue.

[Stegemueller]

Hanne, please do not give up. I am sure someone here will solve the issue.

Thank you!!! I have 47.000 files, so it is important for me.

I also feel safe here and realize how great this forum is. Up until now I have only found answers via Google from here. And the have always been great.

[Larry78723]

You did it exactly right. Now I need you to do the same with the following command:

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cat /etc/fstab

[Stegemueller]

Here comes the result from cat /etc/fstab:

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hanne@hanne-System-Product-Name:/media/hanne$ cat /etc/fstab
# /etc/fstab: static file system information.
#
# Use 'blkid' to print the universally unique identifier for a
# device; this may be used with UUID= as a more robust way to name devices
# that works even if disks are added and removed. See fstab(5).
#
# <file system> <mount point>   <type>  <options>       <dump>  <pass>
# / was on /dev/sda5 during installation
UUID=aef8429d-cf7c-42ce-9363-a13f66c153d7 /               ext4    errors=remount-ro 0       1
# /boot/efi was on /dev/sda2 during installation
UUID=426E-9828  /boot/efi       vfat    umask=0077      0       1
/swapfile                                 none            swap    sw              0       0
/dev/disk/by-uuid/10F898C1F898A68E /mnt/10F898C1F898A68E auto nosuid,nodev,nofail,x-gvfs-show 0 0
/dev/disk/by-uuid/06494428-d8fb-4c33-a97b-c29d527b18da /mnt/06494428-d8fb-4c33-a97b-c29d527b18da auto nosuid,nodev,nofail,x-gvfs-show 0 0
/dev/disk/by-uuid/78efe38a-6d28-41a1-9407-937df8bf4e13 /mnt/78efe38a-6d28-41a1-9407-937df8bf4e13 auto nosuid,nodev,nofail,x-gvfs-show 0 0
/dev/disk/by-label/USB-NøGLE /mnt/USB-NøGLE auto nosuid,nodev,nofail,x-gvfs-show 0 0
/dev/disk/by-uuid/8208-614F /mnt/8208-614F auto nosuid,nodev,nofail,x-gvfs-show,x-gvfs-name=1%20TB%20HDD 0 0
hanne@hanne-System-Product-Name:/media/hanne$ 

[Larry78723]

Hanne, copy the following command and paste it into a terminal

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sudo mount -t ntfs-3g -o defaults,noatime,utf8,umask=000,uid=1000,gid=1000 /dev/sdc1 /mnt

Then navigate to the /mnt folder and try to open your files. If it works, we can do a permanent solution.

[Stegemueller]

I am so happy to read, what you write!

I tried your command and got this result

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hanne@hanne-System-Product-Name:/media/hanne$ sudo mount -t ntfs-3g -o defaults,noatime,utf8,umask=000,uid=1000,gid=1000 /dev/sdc1 /mnt
[sudo] adgangskode for hanne:         
Mount is denied because the NTFS volume is already exclusively opened.
The volume may be already mounted, or another software may use it which
could be identified for example by the help of the 'fuser' command.
hanne@hanne-System-Product-Name:/media/hanne$ 

I have earlier tried to access the mounted drive (my 1 TB internal backup drive with the 47.000 files. Maybe I do something wrong but I get this result meaning the drive is totally empty - but it is not! Or I should be more specific: none of the internal drives are shown at all.

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hanne@hanne-System-Product-Name:/media/hanne$ ls -a
.  ..

[Larry78723]

Hanne, I forgot to have you do the following command in the terminal first:

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umount sdc1

then rerun the last command I gave you.

Is that drive you are trying to mount formatted as VFAT or NTFS?

[Stegemueller]

Hanne, I forgot to have you do the following command in the terminal first:

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umount sdc1

then rerun the last command I gave you.

Is that drive you are trying to mount formatted as VFAT or NTFS?

That is okay Larry! I'm just so happy for all your kind assistance!

The new command you have me returns in Danish something like: "umount: sdc1: No such file or catalogue of files" (I hope it makes sense.)

The drive we are trying to mount is formatted as FAT (32 bit version). But I have the feeling it is already mounted which I have done GUI Disks function.When I look there it says "Mounted on /mnt/8208-614F"

[Larry78723]

OK Hanne, Go into the Disks GUI, select the drive and partition to unmount, and click on the first box under the VOLUMES (it should show "unmount") then run

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sudo mount -t vfat -o defaults,noatime,utf8,umask=000,uid=1000,gid=1000 /dev/sdc1 /mnt

[Stegemueller]

Sorry for the delay but I did not get an e-mail.

I have done so. There were no errors. Should I run any other commands as well?