[SOLVED] Interesting problem with Samsung SSD 860 QVO 1 TB

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tgwilt
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[SOLVED] Interesting problem with Samsung SSD 860 QVO 1 TB

Post by tgwilt »

OK, here I am again, hat in hand, wondering if anyone can help me out with this issue.

I have an HP ProBook 670b which I bought with Linux Mint 19.1 pre-loaded. I replaced the 256G Samsung SSD with a 1T Samsung SSD 860 QVO just because I wanted more storage available.

Ever since replacing that HD, and installing Mint 19.1 (now upgraded to 19.2) I have had issues when trying to reboot the computer. At first, the error was that there was no PXE Network boot available. Went into the BIOS and was able to set the BOOT device to the Notebook HD. Then the error changed to "no OS installed, please install an operating system" I knew that that message was erroneous. Went into the BIOS again to make sure that EUFI was not enabled. No change.

The only way a reboot works is to execute a shutdown, then power on the computer. At that point, the familiar GRUB menu appears.

This only happens with Mint. Sadly, I have Win10 installed and dual boot. If restart is selected when leaving Win10, there is no problem.

I put the original HD in, and it works fine. So I put the SSD 1TB back and the problem came back too. So it looks like the trouble follows the HD, not the OS.

Any ideas? I can live with having to power off the machine, then restart if necessary, but it just bothers me.

I've downloaded a Samsung program to check the drive, and there are no errors.

Let me know if I'm going crazy or if there is a known issue with this drive and Linux Mint.

Thanks in advance,

Tom
Last edited by tgwilt on Fri Aug 16, 2019 10:27 pm, edited 1 time in total.

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kato181
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by kato181 »

If you can go to terminal type in inxi -Fxz and post the results. This will enable others to see your hardware and assist you.
what drive is windoz installed on?
good luck

tgwilt
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by tgwilt »

Code: Select all

tgwilt@HP-ProBook-6570b:~$ sudo inxi -Fxz
System:    Host: HP-ProBook-6570b Kernel: 5.0.0-23-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.2.3 
           Distro: Linux Mint 19.2 Tina base: Ubuntu 18.04 bionic 
Machine:   Type: Laptop System: Hewlett-Packard product: HP ProBook 6570b v: A1029D1102 serial: <filter> 
           Mobo: Hewlett-Packard model: 17AB v: KBC Version 42.32 serial: <filter> BIOS: Hewlett-Packard v: 68ICE Ver. F.40 
           date: 01/31/2013 
Battery:   ID-1: BAT0 charge: 53.0 Wh condition: 53.0/53.0 Wh (100%) model: Hewlett-Packard Primary status: Full 
           Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M525 charge: 100% status: Discharging 
CPU:       Topology: Dual Core model: Intel Core i5-3210M bits: 64 type: MT MCP arch: Ivy Bridge rev: 9 L2 cache: 3072 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19953 
           Speed: 1197 MHz min/max: 1200/3100 MHz Core speeds (MHz): 1: 1275 2: 1370 3: 1373 4: 1380 
Graphics:  Device-1: Intel 3rd Gen Core processor Graphics vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 
           Display: server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa resolution: 1366x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel Ivybridge Mobile v: 4.2 Mesa 19.0.2 direct render: Yes 
Audio:     Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 00:1b.0 
           Sound Server: ALSA v: k5.0.0-23-generic 
Network:   Device-1: Intel 82579V Gigabit Network vendor: Hewlett-Packard driver: e1000e v: 3.2.6-k port: 4060 bus ID: 00:19.0 
           IF: enp0s25 state: down mac: <filter> 
           Device-2: Intel Centrino Wireless-N 2200 driver: iwlwifi v: kernel port: 4040 bus ID: 24:00.0 
           IF: wlo1 state: up mac: <filter> 
Drives:    Local Storage: total: 1.14 TiB used: 110.43 GiB (9.5%) 
           ID-1: /dev/sda vendor: Samsung model: SSD 860 QVO 1TB size: 931.51 GiB 
           ID-2: /dev/sdb type: USB vendor: Seagate model: ST9250315AS size: 232.89 GiB 
Partition: ID-1: / size: 482.57 GiB used: 34.50 GiB (7.1%) fs: ext4 dev: /dev/sda5 
Sensors:   System Temperatures: cpu: 45.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 211 Uptime: 18m Memory: 3.73 GiB used: 1.58 GiB (42.2%) Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 
           Shell: bash v: 4.4.20 inxi: 3.0.32 

I also used GSmartControl which shows a lot of detail about the SSD, The current firmware for the drive is RVQ01B6Q, Fast boot is disabled in BIOS as is EUFI. The problem is more of an annoyance than anything else. I can always choose shutdown, then wait for power off and turn the laptop on again. Mint is installed on /dev/sda5 which is 483 G. Windows is on /dev/sda2 471G.

tgwilt
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by tgwilt »

Looks like some of the post was truncated. Here is the rest

Current SSD Firmware is
RVQ01B6Q, Fast boot is disabled in BIOS as is EUFI. The problem is more of an annoyance than anything else. I can always choose shutdown, then wait for power off and turn the laptop on again. Mint is installed on /dev/sda5 which is 483 G. Windows is on /dev/sda2 471G.

athi
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by athi »

Sadly, I have Win10 installed and dual boot. If restart is selected when leaving Win10, there is no problem.
Is Win10 Fast Startup disabled?
Mint Mate 19.1. Main rig is HP 800G2 I5 6500 16GB ram, 120GB boot drive, 2x3TB, 1x4TB data drives. Oldest rig is Mate 18.3 on Dell D620 with 32bits core duo.

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kato181
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by kato181 »

tgwilt wrote:
Thu Aug 08, 2019 4:21 pm

Code: Select all

tgwilt@HP-ProBook-6570b:~$ sudo inxi -Fxz
System:    Host: HP-ProBook-6570b Kernel: 5.0.0-23-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.2.3 
           Distro: Linux Mint 19.2 Tina base: Ubuntu 18.04 bionic 
Machine:   Type: Laptop System: Hewlett-Packard product: HP ProBook 6570b v: A1029D1102 serial: <filter> 
           Mobo: Hewlett-Packard model: 17AB v: KBC Version 42.32 serial: <filter> BIOS: Hewlett-Packard v: 68ICE Ver. F.40 
           date: 01/31/2013 
Battery:   ID-1: BAT0 charge: 53.0 Wh condition: 53.0/53.0 Wh (100%) model: Hewlett-Packard Primary status: Full 
           Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M525 charge: 100% status: Discharging 
CPU:       Topology: Dual Core model: Intel Core i5-3210M bits: 64 type: MT MCP arch: Ivy Bridge rev: 9 L2 cache: 3072 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19953 
           Speed: 1197 MHz min/max: 1200/3100 MHz Core speeds (MHz): 1: 1275 2: 1370 3: 1373 4: 1380 
Graphics:  Device-1: Intel 3rd Gen Core processor Graphics vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 
           Display: server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa resolution: 1366x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel Ivybridge Mobile v: 4.2 Mesa 19.0.2 direct render: Yes 
Audio:     Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 00:1b.0 
           Sound Server: ALSA v: k5.0.0-23-generic 
Network:   Device-1: Intel 82579V Gigabit Network vendor: Hewlett-Packard driver: e1000e v: 3.2.6-k port: 4060 bus ID: 00:19.0 
           IF: enp0s25 state: down mac: <filter> 
           Device-2: Intel Centrino Wireless-N 2200 driver: iwlwifi v: kernel port: 4040 bus ID: 24:00.0 
           IF: wlo1 state: up mac: <filter> 
Drives:    Local Storage: total: 1.14 TiB used: 110.43 GiB (9.5%) 
           ID-1: /dev/sda vendor: Samsung model: SSD 860 QVO 1TB size: 931.51 GiB 
           ID-2: /dev/sdb type: USB vendor: Seagate model: ST9250315AS size: 232.89 GiB 
Partition: ID-1: / size: 482.57 GiB used: 34.50 GiB (7.1%) fs: ext4 dev: /dev/sda5 
Sensors:   System Temperatures: cpu: 45.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 211 Uptime: 18m Memory: 3.73 GiB used: 1.58 GiB (42.2%) Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 
           Shell: bash v: 4.4.20 inxi: 3.0.32 

I also used GSmartControl which shows a lot of detail about the SSD, The current firmware for the drive is RVQ01B6Q, Fast boot is disabled in BIOS as is EUFI. The problem is more of an annoyance than anything else. I can always choose shutdown, then wait for power off and turn the laptop on again. Mint is installed on /dev/sda5 which is 483 G. Windows is on /dev/sda2 471G.
[/quote]
It's showing you have a seagate usb drive connected. I would disconnect that and see how things go without that drive connected. I would also stop using GSmart Control. I have a 512gb samsung pro m.2 ssd and never ever use those type of programs. That maybe good to use on mechanical drives, but they would only wear out your SSD. Samsung only use Samsung Magician on their SSD's and you only need to use that is you are having problems. I would also check to see if Secure Boot is disabled also.

tgwilt
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by tgwilt »

athi wrote:
Thu Aug 08, 2019 4:45 pm
Sadly, I have Win10 installed and dual boot. If restart is selected when leaving Win10, there is no problem.
Is Win10 Fast Startup disabled?
Yes

mintiscool
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by mintiscool »

ok. so you have 2 OSes installed within the same drive. did the problem come up after you installed the second OS? this boot up problem is very common because when you install the second OS, it always seem to mess up with boot file.
the last time i encountered strange boot up problem after installing a second or third OS, i always ended up having to repair the grub file. just search youtube. there are a lot of videos explaining how it's done. just type a few command line in the terminal and it's done, or you can do it within Windows as well.
chances are it's not the hard drive at fault.

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kato181
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Re: Interesting problem with Samsung SSD 860 QVO 1 TB

Post by kato181 »

tgwilt wrote:
Tue Aug 06, 2019 2:10 am
OK, here I am again, hat in hand, wondering if anyone can help me out with this issue.

I have an HP ProBook 670b which I bought with Linux Mint 19.1 pre-loaded. I replaced the 256G Samsung SSD with a 1T Samsung SSD 860 QVO just because I wanted more storage available.

Ever since replacing that HD, and installing Mint 19.1 (now upgraded to 19.2) I have had issues when trying to reboot the computer. At first, the error was that there was no PXE Network boot available. Went into the BIOS and was able to set the BOOT device to the Notebook HD. Then the error changed to "no OS installed, please install an operating system" I knew that that message was erroneous. Went into the BIOS again to make sure that EUFI was not enabled. No change.

The only way a reboot works is to execute a shutdown, then power on the computer. At that point, the familiar GRUB menu appears.

This only happens with Mint. Sadly, I have Win10 installed and dual boot. If restart is selected when leaving Win10, there is no problem.

I put the original HD in, and it works fine. So I put the SSD 1TB back and the problem came back too. So it looks like the trouble follows the HD, not the OS.

Any ideas? I can live with having to power off the machine, then restart if necessary, but it just bothers me.

I've downloaded a Samsung program to check the drive, and there are no errors.

Let me know if I'm going crazy or if there is a known issue with this drive and Linux Mint.

Thanks in advance,

Tom
Ok it looks like my reply never appeared so i will try again.
You'll find there is nothing wrong with the new drive.
1. What drive is windoz installed on? Is it the new drive?
2. Did you install mint after windoz was installed or before? The reason being is if you install mint 1st then windoz, windoz will overide your grub file, that's why windoz needs to be installed 1st
3. In your bios, make sure UEFI is enabled, safe boot disabled, secure boot disabled and select AHCI. Unplug your USB Seagate drive prior to installation.

tgwilt
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[SOLVED] Interesting problem with Samsung SSD 860 QVO 1 TB

Post by tgwilt »

I have decided to close the question or mark it solved.

Nothing I have done has worked, nor have any of the suggestions.

Review of problem.

I decided to upgrade the SSD in a Hewlitt Packard Probook 670B from 256G to a 1 TB drive by the same manufacturer, Samsung.

After receiving the 860B drive, I installed it and since it was completely empty, installed Windows 10 on a 500G partition. I installed Windows first because I have had experience and know that Microsoft's OS is vicious when working with the MBR. It has always appropriated the MBR and deleted any other operating system. Oh well, that's their philosophy.

After installing Windows 10, I downloaded Mint 19.2 and using a USB stick, did a fresh install on the remaining space. All seemed well...programs ran and I was happy. Happy until trying to just reboot. At that point, there was no familiar GRUB menu, just a message that the machine was trying to boot from the network. I fixed that in the BIOS, while checking to make sure that UEFI was not enabled. I know that if an MBR is the way you boot, then UEFI is not enabled.

After that, and making sure the boot order was
1. Notebook Hard Drive
2. USB
3. CD ROM

I rebooted and was greeted with the message that there was no Operating System detected. Scratch head..., so downloaded the Super Grub Disk and was able to boot into Mint (Cinnamon) with that. As long as I actually chose "Shutdown" and powered off, upon turning the laptop on, Grub appeared with all of the proper entries.

I tried another fresh install of Mint, same issue. Funny thing, if I executed a restart from win10, no problem. The GRUB menu appeared and all was well in HappyLand.

Today, I decided to go back to the original 250G SSD, and all is working again. I am going to order an external SSD case and use it. Might use grub-update to see if the installed operating systems show up. While I'm not a GRUB expert, I have learned a lot over the past 3 years and can navigate the menu well.

So, I should have a large external drive to use as my /home partition. I know how to do that in BSD, Solaris, IRIX, HPUX, and look forward to doing it in Linux.

Let me recommend to all --> backup your data frequently. I learned about the importance of backups while being the guy who had to build and maintain all the servers for an ISP I where I worked in a different life. I set Timeshift to do its thing once a week, and I back up my data daily. Doing this has saved my life on more than one occasion.

Thanks to all of you who tried to help. Maybe the drive size birthed the issue, although that didn't make sense to me given the fact that Windows worked (there's a perfect example of an oxymoron).

Take care and best of luck and good health to all of you

Tom Gwilt

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