A sudden shutdown despite battery didn't lost its charge

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Ahmed_Elsayed
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A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 8:27 am

System specifications:

HP Proobook 450 G1
CPU: Intel I5 4200M
GPU: AMD HD 8750M
RAM: DDR3 6 GB (HP)
OS: Linux Mint Cinnamon 19.2
BIOS: 01.49 Rev.A (Sep 19, 2019)
Kernel: 5.0.0-33 (I updated yesterday to 5.3.5)

My laptop shutdowns itself after 5-10 minutes when the battery is being used, and that only happens when playing games. Also, when I try to start it again after the shutdown without the laptop being connected to the charger, it doesn't start at all, but after connecting it to the charger, it starts normally with the battery has more than 90% of its charge (95% last time I checked), and that indicate that the battery works just fine.

Also, occasionally the laptop freezes during using Firefox, and I have to force close my laptop using the shutdown button, and start it again. I heard that Firefox 69 is buggy, and it has to be upgraded to ver 69.0.2, and that version is not available to download yet on any Ubuntu distros.
Last edited by Ahmed_Elsayed on Fri Oct 11, 2019 8:50 am, edited 1 time in total.

gittiest personITW
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Re: A sudden shutdown despite battery didn't lost its charge

Post by gittiest personITW » Fri Oct 11, 2019 8:46 am

Hi,
When you run on battery only, usually, unless you have set it differently in BIOS, the laptop will run the cpu at a slower speed to conserve power. This shouldn't lead to the system shutting down of course, but do bear that in mind.
What games are you playing? Is it a very intensive 'newer' game that needs the latest graphics to runs smoothly, or is it a sudoku game?

Best to post the output to the following command also so others might pitch in.

Code: Select all

inxi -Fxz

Ahmed_Elsayed
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 8:56 am

No, I play intensive games that needs dGPU to run, and they run at the same framerate as running them from the charger. I got an error at the beginning of the boot procedures tells me that my internal battery is at very low capacity despite almost being fully charged.

Code: Select all

System:
  Host: ahmed-HP-ProBook-450-G1 Kernel: 5.3.5-050305-generic x86_64 bits: 64 
  compiler: gcc v: 9.2.1 Desktop: Cinnamon 4.2.4 
  Distro: Linux Mint 19.2 Tina base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: Hewlett-Packard product: HP ProBook 450 G1 
  v: A3008CD10003 serial: <filter> 
  Mobo: Hewlett-Packard model: 1942 v: KBC Version 12.F4 serial: <filter> 
  BIOS: Hewlett-Packard v: L74 Ver. 01.49 date: 08/29/2019 
Battery:
  ID-1: BAT0 charge: 25.3 Wh condition: 28.6/28.6 Wh (100%) 
  model: Hewlett-Packard Primary status: Charging 
CPU:
  Topology: Dual Core model: Intel Core i5-4200M bits: 64 type: MT MCP 
  arch: Haswell rev: 3 L2 cache: 3072 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19953 
  Speed: 1098 MHz min/max: 800/3100 MHz Core speeds (MHz): 1: 1036 2: 953 
  3: 970 4: 1013 
Graphics:
  Device-1: Intel 4th Gen Core Processor Integrated Graphics 
  vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 
  Device-2: AMD Mars [Radeon HD 8670A/8670M/8750M] vendor: Hewlett-Packard 
  driver: amdgpu v: kernel bus ID: 01:00.0 
  Display: x11 server: X.Org 1.19.6 driver: amdgpu,ati,modesetting 
  unloaded: fbdev,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa DRI Intel Haswell Mobile 
  v: 4.5 Mesa 19.3.0-devel (git-e6986bc 2019-10-10 bionic-oibaf-ppa) 
  direct render: Yes 
Audio:
  Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio 
  vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:03.0 
  Device-2: Intel 8 Series/C220 Series High Definition Audio 
  vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  Sound Server: ALSA v: k5.3.5-050305-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: kernel port: 4000 bus ID: 03:00.0 
  IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter> 
  Device-2: Realtek RTL8188CE 802.11b/g/n WiFi Adapter vendor: Dell 
  driver: rtl8192ce v: kernel port: 3000 bus ID: 04:00.0 
  IF: wlo1 state: down mac: <filter> 
Drives:
  Local Storage: total: 931.51 GiB used: 688.24 GiB (73.9%) 
  ID-1: /dev/sda vendor: HGST (Hitachi) model: HTS541010A9E680 
  size: 931.51 GiB 
Partition:
  ID-1: / size: 39.12 GiB used: 24.92 GiB (63.7%) fs: ext4 dev: /dev/sda3 
  ID-2: swap-1 size: 8.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 48.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 235 Uptime: 2m Memory: 5.69 GiB used: 1.24 GiB (21.8%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 Shell: bash v: 4.4.20 
  inxi: 3.0.32 

gittiest personITW
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Re: A sudden shutdown despite battery didn't lost its charge

Post by gittiest personITW » Fri Oct 11, 2019 9:04 am

I'm assuming the computer is about 5 years old.
There may be many reasons why it is shutting down - but if you are leaning towards the power supply/battery as a problem -
Try changing the battery - but I assume you want to avoid that as it is an outlay of cash. Batteries are consumer items. They are expected to fail. 5 years is a fair age for a battery.
If you do get a battery, don't get a cheapie - too much risk. (sometimes even the branded ones had a problem!) Someone will come on here in a bit and say their cheap battery has lasted fine. As may be. But some don't last well, and some are just dangerous. (fire dangerous, not crash dangerous).
If it all works well when plugged in, and you are confident about the speeds of the computer etc, then at the minimum, vacuum out the ports, and any case holes and fans etc when the computer is off, then try a battery.

Ahmed_Elsayed
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 9:31 am

This laptop is not 5 years old yet, and I clean it every year once or twice. The laptop is up and running for 40 minutes, and the battery still has 75% of its charge, so the battery works just fine, but when playing games, it reports itself to be very low, and that leads to instant shutdown, and laptop fails to start without a charger. It is just a false alarm, and the battery works just fine.

gittiest personITW
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Re: A sudden shutdown despite battery didn't lost its charge

Post by gittiest personITW » Fri Oct 11, 2019 9:46 am

So, what is the advice you would like someone to give you?

Ahmed_Elsayed
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 10:10 am

I recently updated my bios, and I think that is the cause of the problem. Also, I have just booted to KDE Neon, and it doesn't even recognize my battery. I will go back to old version of bios, and see what will happen.

Ahmed_Elsayed
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 11:52 am

HP doesn't include any way to go back to a previous version of BIOS. Now, I installed Windows7 to find another way to install the older BIOS, and Windows7 sabotaged one of my EXT4 partitions, and it chose the most important partition in my hard disk. Isn't that great?!

gm10
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Re: A sudden shutdown despite battery didn't lost its charge

Post by gm10 » Fri Oct 11, 2019 11:59 am

Ahmed_Elsayed wrote:
Fri Oct 11, 2019 8:27 am
My laptop shutdowns itself after 5-10 minutes when the battery is being used, and that only happens when playing games.
Typically that means it's overheating. If the CPU temp goes past a certain threshold the CPU stops processing to prevent lasting damage.
Tune up your LM 19.x: ppa:gm10/linuxmint-tools

Ahmed_Elsayed
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 12:03 pm

That is not the case, because I can play for hours when the charger being used instead of the battery.

cliffcoggin
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Re: A sudden shutdown despite battery didn't lost its charge

Post by cliffcoggin » Fri Oct 11, 2019 12:48 pm

Ahmed_Elsayed wrote:
Fri Oct 11, 2019 9:31 am
This laptop is not 5 years old yet, and I clean it every year once or twice. The laptop is up and running for 40 minutes, and the battery still has 75% of its charge, so the battery works just fine, but when playing games, it reports itself to be very low, and that leads to instant shutdown, and laptop fails to start without a charger. It is just a false alarm, and the battery works just fine.
The implication is that the game is causing false reporting of the battery state. Is that possible?
Cliff Coggin
Mint 18.3 Cinnamon

Ahmed_Elsayed
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 1:11 pm

cliffcoggin wrote:
Fri Oct 11, 2019 12:48 pm
Ahmed_Elsayed wrote:
Fri Oct 11, 2019 9:31 am
This laptop is not 5 years old yet, and I clean it every year once or twice. The laptop is up and running for 40 minutes, and the battery still has 75% of its charge, so the battery works just fine, but when playing games, it reports itself to be very low, and that leads to instant shutdown, and laptop fails to start without a charger. It is just a false alarm, and the battery works just fine.
The implication is that the game is causing false reporting of the battery state. Is that possible?
I don't know. It is a weird issue. I am restoring the deleted files, because of the Windows7 installation, then I will try flashing older BIOS for my laptop from Windows7, then I will test to see if this issue still exists.

athi
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Re: A sudden shutdown despite battery didn't lost its charge

Post by athi » Fri Oct 11, 2019 1:40 pm

Could still be the laptop battery. These laptop batteries are actually battery pack made from a bunch of individual batteries grouped into cells and if a few individual batteries are failing could give this type of problem. The indicator is the shutdown after 4-5 minutes of high discharge condition (playing the games) and not booting afterwards unless plugged in to the charger for a while and then return to normal. Not really sure if the battery monitor would even detect this type of problem since battery is OK unless under continuous high discharge condition.
Mint Mate 19.1. Main rig is HP 800G2 I5 6500 16GB ram, 120GB boot drive, 2x3TB, 1x4TB data drives. Oldest rig is Mate 18.3 on Dell D620 with 32bits core duo.

mediclaser
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Re: A sudden shutdown despite battery didn't lost its charge

Post by mediclaser » Fri Oct 11, 2019 1:56 pm

Sounds like a case of bad battery. It may appear fully charged under very low load but loses usable voltage when subjected to higher load. The battery indicator could falsely report more than 90% of remaining charge on a bad battery under moderate load.
If you're looking for a greener Linux pasture, you won't find any that is greener than Linux Mint. ;)

Pippin
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Pippin » Fri Oct 11, 2019 2:02 pm

athi wrote:
Fri Oct 11, 2019 1:40 pm
These laptop batteries are actually battery pack made from a bunch of individual batteries grouped into cells
cells grouped into batteries
;)
Everything is electric.

athi
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Re: A sudden shutdown despite battery didn't lost its charge

Post by athi » Fri Oct 11, 2019 2:05 pm

Pippin wrote:
Fri Oct 11, 2019 2:02 pm
athi wrote:
Fri Oct 11, 2019 1:40 pm
These laptop batteries are actually battery pack made from a bunch of individual batteries grouped into cells
cells grouped into batteries
;)
Had a senior moment there.
Mint Mate 19.1. Main rig is HP 800G2 I5 6500 16GB ram, 120GB boot drive, 2x3TB, 1x4TB data drives. Oldest rig is Mate 18.3 on Dell D620 with 32bits core duo.

Ahmed_Elsayed
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Re: A sudden shutdown despite battery didn't lost its charge

Post by Ahmed_Elsayed » Fri Oct 11, 2019 7:01 pm

I installed Windows7, and tested the same game, then unplugged the charger, and I could play the same game on the battery without any issues for quite some time, but I noticed that the performance was lower when I was using the battery, so I changed the settings for the battery from power saving to maximum performance, and one settings caused the Laptop to shutdown instantly just like what happens on Linux: (AMD Powerplay Settings)

Image

The logical explanation to that is the battery can't provide the power that my AMD card needs to run at the maximum performance, and Linux doesn't has any option to decrease performance while using the battery, and that what causes this issue.
Last edited by Ahmed_Elsayed on Sat Oct 12, 2019 9:31 pm, edited 1 time in total.

mediclaser
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Re: A sudden shutdown despite battery didn't lost its charge

Post by mediclaser » Fri Oct 11, 2019 7:16 pm

What is the room temperature where you use your laptop for gaming? There are certain laptops with hardware auto-shut-off that kicks in when certain components overheats. Is there any sign of dusts accumulating inside your laptop? That would cause an overheat easily.
If you're looking for a greener Linux pasture, you won't find any that is greener than Linux Mint. ;)

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