Help getting sound working?

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amars
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Help getting sound working?

Post by amars » Mon Oct 21, 2019 12:56 pm

Hi, I'm very new to Linux and can't seem to get sound working. I've searched and tried quite a few things but nothing is working. My headphone just have a static noise, and after everything I've tried whenever I bring up the Sound preferences panel the Headphones options flicker in and out rapidly, like it sees it and then doesn't see it, etc. Any help getting this working would be appreciated, I can't seem to make it work. System info below.

thanks,
Aaron

Code: Select all

inxi -Fxz:
System:
  Host: a2-desktop Kernel: 4.15.0-65-generic x86_64 bits: 64 compiler: gcc 
  v: 7.4.0 Desktop: Cinnamon 4.2.4 Distro: Linux Mint 19.2 Tina 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Desktop Mobo: ASRock model: X570M Pro4 serial: <filter> 
  UEFI [Legacy]: American Megatrends v: P1.90 date: 09/10/2019 
CPU:
  Topology: 8-Core model: AMD Ryzen 7 2700X bits: 64 type: MT MCP arch: Zen+ 
  rev: 2 L2 cache: 4096 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 118385 
  Speed: 2020 MHz min/max: 2200/3700 MHz Core speeds (MHz): 1: 2197 2: 2028 
  3: 2097 4: 1994 5: 2200 6: 2199 7: 2199 8: 2199 9: 1983 10: 2197 11: 2199 
  12: 2200 13: 2198 14: 2199 15: 2165 16: 2178 
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 0a:00.1 
  Device-2: AMD Family 17h HD Audio vendor: ASRock driver: snd_hda_intel 
  v: kernel bus ID: 0c:00.3 
  Sound Server: ALSA v: k4.15.0-65-generic 

Code: Select all

aplay -l:
**** List of PLAYBACK Hardware Devices ****
card 0: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Generic [HD-Audio Generic], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Generic [HD-Audio Generic], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Generic [HD-Audio Generic], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Generic [HD-Audio Generic], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Generic [HD-Audio Generic], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Generic_1 [HD-Audio Generic], device 0: Generic Analog [Generic Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Code: Select all

pacmd list-cards:

2 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_0a_00.1>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "0"
		alsa.card_name = "HD-Audio Generic"
		alsa.long_card_name = "HD-Audio Generic at 0xfcda0000 irq 101"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:0a:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:03.1/0000:08:00.0/0000:09:00.0/0000:0a:00.1/sound/card0"
		device.bus = "pci"
		device.vendor.id = "1002"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
		device.product.id = "aaf8"
		device.string = "0"
		device.description = "HD-Audio Generic"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5400, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 300, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 300, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5200, available: unknown)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5200, available: no)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 100, available: no)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 100, available: no)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5200, available: no)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 100, available: no)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 100, available: no)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5200, available: no)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 100, available: no)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 100, available: no)
		output:hdmi-stereo-extra5: Digital Stereo (HDMI 6) Output (priority 5200, available: no)
		output:hdmi-surround-extra5: Digital Surround 5.1 (HDMI 6) Output (priority 100, available: no)
		output:hdmi-surround71-extra5: Digital Surround 7.1 (HDMI 6) Output (priority 100, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <off>
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: yes)
			properties:
				device.icon_name = "video-display"
				device.product.name = "LG ULTRAWIDE"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-5: HDMI / DisplayPort 6 (priority 5400, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
    index: 1
	name: <alsa_card.pci-0000_0c_00.3>
	driver: <module-alsa-card.c>
	owner module: 8
	properties:
		alsa.card = "1"
		alsa.card_name = "HD-Audio Generic"
		alsa.long_card_name = "HD-Audio Generic at 0xfcf00000 irq 103"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:0c:00.3"
		sysfs.path = "/devices/pci0000:00/0000:00:08.1/0000:0c:00.3/sound/card1"
		device.bus = "pci"
		device.vendor.id = "1022"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD]"
		device.product.id = "1457"
		device.product.name = "Family 17h (Models 00h-0fh) HD Audio Controller"
		device.string = "1"
		device.description = "Family 17h (Models 00h-0fh) HD Audio Controller"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 60, available: no)
		output:analog-stereo: Analog Stereo Output (priority 6000, available: no)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6060, available: no)
		output:analog-surround-40: Analog Surround 4.0 Output (priority 700, available: no)
		output:analog-surround-40+input:analog-stereo: Analog Surround 4.0 Output + Analog Stereo Input (priority 760, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo>
	sinks:
		alsa_output.pci-0000_0c_00.3.analog-stereo/#0: Family 17h (Models 00h-0fh) HD Audio Controller Analog Stereo
	sources:
		alsa_output.pci-0000_0c_00.3.analog-stereo.monitor/#0: Monitor of Family 17h (Models 00h-0fh) HD Audio Controller Analog Stereo
	ports:
		analog-input-front-mic: Front Microphone (priority 8500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-rear-mic: Rear Microphone (priority 8200, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-linein: Line In (priority 8100, latency offset 0 usec, available: no)
			properties:
				
		analog-output-lineout: Line Out (priority 9900, latency offset 0 usec, available: no)
			properties:
				
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
Last edited by Moem on Mon Oct 21, 2019 12:59 pm, edited 1 time in total.
Reason: Adding [code] tags. It puts long output into a neat scrollable box and retains some helpful formatting.

sleeper12
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Re: Help getting sound working?

Post by sleeper12 » Mon Oct 21, 2019 2:58 pm

MrEen will likely check in here soon. Until then, have a look at his website:
https://mreen.000webhostapp.com/SoundFixTips.html

I'm thinking maybe #2 under Bad Sound Fix Tips, but he's the expert.

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MrEen
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Re: Help getting sound working?

Post by MrEen » Mon Oct 21, 2019 4:10 pm

Hi amars, and welcome to the forum.

Your sound card isn't properly recognized for some reason. This is evidenced by the aplay output not showing an ALC or other codec:

Code: Select all

card 1: Generic_1 [HD-Audio Generic], device 0: Generic Analog [Generic Analog]
That is most likely the source of your issue(s) as your headphones, microphones and line ports all show as unavailable.

Before making recommendations on things to try, let's see the output of dmesg | grep -C1 -E 'ALSA|HDA|HDMI|snd[_-]|sound|hda.codec|hda.intel'

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MrEen
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Re: Help getting sound working?

Post by MrEen » Mon Oct 21, 2019 4:15 pm

sleeper12 wrote:
Mon Oct 21, 2019 2:58 pm
but he's the expert.
Not at all, but it's an area I've tried to learn as much as I can. I might know about close to 50% of what I'd like to know regarding sound on Linux. The usual lack of documentation keeps me from getting that percentage bumped up! Stuff like COEF, EAPD and verbs could get me close to the "expert" area, but those are still beyond my comprehension.

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Re: Help getting sound working?

Post by sleeper12 » Mon Oct 21, 2019 4:39 pm

MrEen wrote:
Mon Oct 21, 2019 4:15 pm
sleeper12 wrote:
Mon Oct 21, 2019 2:58 pm
but he's the expert.
Not at all, but it's an area I've tried to learn as much as I can. I might know about close to 50% of what I'd like to know regarding sound on Linux. The usual lack of documentation keeps me from getting that percentage bumped up! Stuff like COEF, EAPD and verbs could get me close to the "expert" area, but those are still beyond my comprehension.
Ok...but you took me out of context. Compared to me, you're the expert (proven by the fact that my guess was wrong). :lol:

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MrEen
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Re: Help getting sound working?

Post by MrEen » Mon Oct 21, 2019 5:10 pm

Understood. :wink:

Lately, my success rate helping with sound issues has gone down some. Thanks Google! So I'm kind of leery seeing that term used when referring to me.

It kinda seems like since I made that page, most users need much more detailed help than that page provides. I guess that's sorta why I made it though. It generally gets about 20 hits a day since I put it up, but I don't know if that includes bots.

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Re: Help getting sound working?

Post by sleeper12 » Mon Oct 21, 2019 9:08 pm

You know, funny you should say that. I've been thinking the same myself. I was on a roll for a while helping folks here, but now not so much. I think new technology is over my head. I have all old laptops, so that's mostly all I know. Lately, I don't even understand some of the questions, much less have answers. :lol:

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Re: Help getting sound working?

Post by amars » Wed Oct 23, 2019 9:48 pm

Here you go, thanks for taking a look in to this...

Code: Select all

dmesg | grep -C1 -E 'ALSA|HDA|HDMI|snd[_-]|sound|hda.codec|hda.intel'
[    0.192087] ACPI: Added _OSI(Linux-Dell-Video)
[    0.192087] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[    0.192087] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
--
[    4.893566] rtl8192cu: Chip version 0x10
[    4.894501] snd_hda_intel 0000:0a:00.1: Handle vga_switcheroo audio client
[    4.901456] random: crng init done
[    4.901457] random: 7 urandom warning(s) missed due to ratelimiting
[    4.903374] input: HD-Audio Generic HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:03.1/0000:08:00.0/0000:09:00.0/0000:0a:00.1/sound/card0/input6
[    4.903422] input: HD-Audio Generic HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.1/0000:08:00.0/0000:09:00.0/0000:0a:00.1/sound/card0/input7
[    4.903460] input: HD-Audio Generic HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:03.1/0000:08:00.0/0000:09:00.0/0000:0a:00.1/sound/card0/input8
[    4.903498] input: HD-Audio Generic HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:03.1/0000:08:00.0/0000:09:00.0/0000:0a:00.1/sound/card0/input9
[    4.903530] input: HD-Audio Generic HDMI/DP,pcm=10 as /devices/pci0000:00/0000:00:03.1/0000:08:00.0/0000:09:00.0/0000:0a:00.1/sound/card0/input10
[    4.903560] input: HD-Audio Generic HDMI/DP,pcm=11 as /devices/pci0000:00/0000:00:03.1/0000:08:00.0/0000:09:00.0/0000:0a:00.1/sound/card0/input11
[    4.906601] snd_hda_codec_generic hdaudioC1D0: autoconfig for Generic: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:line
[    4.906603] snd_hda_codec_generic hdaudioC1D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    4.906604] snd_hda_codec_generic hdaudioC1D0:    hp_outs=1 (0x1b/0x0/0x0/0x0/0x0)
[    4.906605] snd_hda_codec_generic hdaudioC1D0:    mono: mono_out=0x0
[    4.906606] snd_hda_codec_generic hdaudioC1D0:    inputs:
[    4.906607] snd_hda_codec_generic hdaudioC1D0:      Front Mic=0x19
[    4.906608] snd_hda_codec_generic hdaudioC1D0:      Rear Mic=0x18
[    4.906609] snd_hda_codec_generic hdaudioC1D0:      Line=0x1a
[    4.916809] input: HD-Audio Generic Front Mic as /devices/pci0000:00/0000:00:08.1/0000:0c:00.3/sound/card1/input12
[    4.916850] input: HD-Audio Generic Rear Mic as /devices/pci0000:00/0000:00:08.1/0000:0c:00.3/sound/card1/input13
[    4.916888] input: HD-Audio Generic Line as /devices/pci0000:00/0000:00:08.1/0000:0c:00.3/sound/card1/input14
[    4.916921] input: HD-Audio Generic Line Out as /devices/pci0000:00/0000:00:08.1/0000:0c:00.3/sound/card1/input15
[    4.916952] input: HD-Audio Generic Front Headphone as /devices/pci0000:00/0000:00:08.1/0000:0c:00.3/sound/card1/input16
[    4.920037] Warning: fail to get symbol drm_fb_helper_release_fbi, replace it with kcl stub
--
[ 3367.897277] [ 1396]  1000  1396   120610        1   425984     1181             0 csd-xrandr
[ 3367.897279] [ 1405]  1000  1405   209803      223   507904     1273             0 csd-sound
[ 3367.897281] [ 1411]  1000  1411   118396        0   417792     1155             0 csd-automount
--
[ 3464.317035] [ 1396]  1000  1396   120610      150   425984     1024             0 csd-xrandr
[ 3464.317036] [ 1405]  1000  1405   209803      121   487424     1151             0 csd-sound
[ 3464.317037] [ 1411]  1000  1411   118396       93   417792     1054             0 csd-automount
 

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Spearmint2
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Re: Help getting sound working?

Post by Spearmint2 » Wed Oct 23, 2019 11:41 pm

Code: Select all

 AMD Ryzen 7
You didn't include your APU driver files section, for the video half of HDMI. That CPU should be using amdgpu driver, and maybe it's necessary for the sound to work also. What I've read indicates you need a kernel 4.2 or higher. What you currently have is 4.15.0-65

viewtopic.php?t=285670

viewtopic.php?t=293577

This user went above 5.0 for kernel needed.
viewtopic.php?t=293577
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MrEen
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Re: Help getting sound working?

Post by MrEen » Thu Oct 24, 2019 7:34 am

I have no idea what this output is from:

Code: Select all

[ 3367.897277] [ 1396]  1000  1396   120610        1   425984     1181             0 csd-xrandr
[ 3367.897279] [ 1405]  1000  1405   209803      223   507904     1273             0 csd-sound
[ 3367.897281] [ 1411]  1000  1411   118396        0   417792     1155             0 csd-automount
--
[ 3464.317035] [ 1396]  1000  1396   120610      150   425984     1024             0 csd-xrandr
[ 3464.317036] [ 1405]  1000  1405   209803      121   487424     1151             0 csd-sound
[ 3464.317037] [ 1411]  1000  1411   118396       93   417792     1054             0 csd-automount
I think the first thing you should try is upgrading the kernel to the 5.0 series. You can do that via Update Manager > View > Linux kernels

Follow with a reboot, then test the sound.

If still no luck, run this then paste back the URL it'll give you:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

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Re: Help getting sound working?

Post by amars » Sun Oct 27, 2019 2:08 pm

Last time I tried to update the kernel to newer ( 4.2.x) cinnamon would crash. The latest kernel would cause a black screen. I'll give it another shot.

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MrEen
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Re: Help getting sound working?

Post by MrEen » Sun Oct 27, 2019 2:12 pm

Good luck amars!

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Re: Help getting sound working?

Post by amars » Sun Oct 27, 2019 2:51 pm

Good news: 5.3.7 works! Bad news: No sound. Good news: My bluetooth adapter lists available devices. (it didn't before)

I am using amdgpu-pro (regarding the comment from a previous post)

Here's the pastebin:
https://termbin.com/12e5

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Re: Help getting sound working?

Post by MrEen » Sun Oct 27, 2019 3:13 pm

This is what I want you to try first. In the terminal enter alsamixer -c1 and when it opens use the right arrow key to move the the Channel Mode column. Use the up or down arrow to change it from 4ch to 2ch then test your sound.

I am hoping that will be enough to fix your issue, but we may need to try more things.

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Re: Help getting sound working?

Post by amars » Sun Oct 27, 2019 4:45 pm

Same thing. Just quiet static

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MrEen
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Re: Help getting sound working?

Post by MrEen » Sun Oct 27, 2019 5:33 pm

Okay. If you don't have it already, install and run PulseAudio Volume Control (pavucontrol.)

It should already be set, but verify the Profile on the Configuration tab says Analog Stereo Duplex. Now look at the Output Devices tab. Does Headphones say plugged in? Is it muted? Check the sound icon next to the port for Headphones.

We may need to retask another pin to connect the headphones. I'll walk you through it if we need to go that far.

Also, I doubt this will help, but if Secure Boot is enabled in the BIOS, try disabling it, then see if aplay -l gives us an ALC# on this line:

Code: Select all

card 1: Generic_1 [HD-Audio Generic], device 0: Generic Analog [Generic Analog]
EDIT: First see if this helps: sudo modprobe snd_hda_codec_realtek followed by sudo alsa force-reload

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Re: Help getting sound working?

Post by amars » Sun Oct 27, 2019 7:09 pm

No change, yes, it sees the headphones are plugged in and it's analog audio. Nothing is muted. I haven't checked the BIOS secure boot thing yet. I'm going to move on to doing Blender stuff tonight. Thanks again for the help and effort you're putting in to this. It's really appreciated.

Here's what my sound panel is doing: https://drive.google.com/file/d/1dJ8eIk ... sp=sharing

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Re: Help getting sound working?

Post by Spearmint2 » Sun Oct 27, 2019 9:11 pm

amars wrote:
Sun Oct 27, 2019 2:51 pm
Good news: 5.3.7 works! Bad news: No sound. Good news: My bluetooth adapter lists available devices. (it didn't before)

I am using amdgpu-pro (regarding the comment from a previous post)

Here's the pastebin:
https://termbin.com/12e5

Code: Select all

module.author = "Lennart Poettering"
That's the programmer for the extensive systemd expansive controller program, now found/embraced in all the major linux versions, and all the "buntu" based distros. Born out of Redhat linux.

I've been watching the alsa sound threads lately, because since I went to 18.3 the sound system has been "squirrely" with me too. HDMI sound drops out at times, but I can quickly bring it back by "switch user" and then log back in and sound works OK again. I NEVER had this problem in 17.3, and it makes no sense that to do a "switch user" and then quick login suddenly corrects it again. Trying to track down in systemd is a total "rabbit chase" past =.wants =.target =.needs =.slice, etc and ad nauseum.
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Re: Help getting sound working?

Post by MrEen » Sun Oct 27, 2019 9:29 pm

Thanks for the video, that really helps me understand what you're seeing.

It's not an issue I've seen before. I'm wondering if there might be an issue with the wiring to the headphone port. You might want to check that the next time you shut down and have some spare time.

I'll continue on the assumption the wiring is fine.

Did you try the last line of my previous post? Your output showed that module wasn't loaded and I believe it's necessary for your sound to work. I'm not 100% certain with the generic probing that it's required, but an earlier part of the output showed this:

Code: Select all

Codec: Realtek Generic
So I'm thinking it's still necessary.

If running the modprobe command produces any errors, please post them here. The alsa force-reload command should spit out a bunch of junk that I'd like to see as well.

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Re: Help getting sound working?

Post by MrEen » Sun Oct 27, 2019 9:43 pm

Spearmint2 wrote:
Sun Oct 27, 2019 9:11 pm
HDMI sound drops out at times, but I can quickly bring it back by "switch user" and then log back in and sound works OK again. I NEVER had this problem in 17.3, and it makes no sense that to do a "switch user" and then quick login suddenly corrects it again.
I'm sure you've probably tried it, but just in case, running pulseaudio -k in the terminal might produce the same result as what you're doing now. You'll probably need to restart the sound playing apps as well.

Also, in 17.3 you were using PulseAudio 4.0; in 18.3 it's PulseAudio 8.0; in 19.x it's PulseAudio 11.1 (and 13.0 is now out and is used in Ubuntu 19.x) It is possible PulseAudio is the source of your issue (if pulseaudio -k works that would prove it) or ALSA/kernel, or your graphics card/driver.

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