Can't download from the software manager [SOLVED]

[Robby]

Hello all,

I'm a newby to Linux Mint and I can't download any applications from the software manager, i just get the following error message;

An error occurred
Error deploying: While trying to apply extra data: runtime/org.freedesktop.Platform/x86_64/19.08 not installed

Does anyone know what this means and how to solve it?

Many thanks

[Pjotr]

Please generate an overview of your system like this:
- Launch a terminal window (this is how to launch a terminal window);
- make the terminal window full screen, to avoid chopped lines;
- Copy/paste this command into the terminal:

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inxi -Fxz

(if you type: the letter F is a capital letter)

Press Enter.

Copy/paste the output in your next message.

[Robby]

Well I hope you understand this, it confuses me totally

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System:    Host: robby-Erazer-X310 Kernel: 4.15.0-88-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.0.10 
           Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic 
Machine:   Type: Desktop System: LENOVO product: 90AV002YUK v: Erazer X310 serial: <filter> 
           Mobo: LENOVO model: N/A v: 31900058 STD serial: <filter> UEFI: LENOVO v: I1KT47AUS date: 03/06/2015 
CPU:       Topology: Quad Core model: Intel Core i7-4790 bits: 64 type: MT MCP arch: Haswell rev: 3 L2 cache: 8192 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 57470 
           Speed: 1996 MHz min/max: 800/4000 MHz Core speeds (MHz): 1: 1996 2: 1996 3: 1996 4: 1996 5: 1996 6: 1996 7: 1996 
           8: 1996 
Graphics:  Device-1: NVIDIA GM107 [GeForce GTX 750 Ti] vendor: Bitland Information driver: nvidia v: 435.21 bus ID: 01:00.0 
           Display: x11 server: X.Org 1.19.6 driver: nvidia unloaded: fbdev,modesetting,nouveau,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: GeForce GTX 750 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 435.21 direct render: Yes 
Audio:     Device-1: Intel 8 Series/C220 Series High Definition Audio vendor: Lenovo driver: snd_hda_intel v: kernel 
           bus ID: 00:1b.0 
           Device-2: NVIDIA vendor: Bitland Information driver: snd_hda_intel v: kernel bus ID: 01:00.1 
           Device-3: Logitech type: USB driver: snd-usb-audio,uvcvideo bus ID: 3-2:2 
           Sound Server: ALSA v: k4.15.0-88-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Lenovo driver: r8169 v: 2.3LK-NAPI 
           port: d000 bus ID: 03:00.0 
           IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter> 
           Device-2: Realtek RTL8821AE 802.11ac PCIe Wireless Network Adapter vendor: Lenovo driver: rtl8821ae v: kernel 
           port: c000 bus ID: 04:00.0 
           IF: wlp4s0 state: down mac: <filter> 
Drives:    Local Storage: total: 1.82 TiB used: 21.85 GiB (1.2%) 
           ID-1: /dev/sda vendor: Seagate model: ST2000DX001-1CM164 size: 1.82 TiB 
Partition: ID-1: / size: 1.79 TiB used: 21.84 GiB (1.2%) fs: ext4 dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 29.8 C mobo: 27.8 C gpu: nvidia temp: 36 C 
           Fan Speeds (RPM): N/A gpu: nvidia fan: 42% 
Info:      Processes: 251 Uptime: 2h 14m Memory: 15.60 GiB used: 1.56 GiB (10.0%) Init: systemd runlevel: 5 Compilers: 
           gcc: 7.4.0 Shell: bash v: 4.4.20 inxi: 3.0.27

[pbear]

runtime/org.freedesktop.Platform/x86_64/19.08 not installed

I believe that's a Flatpak warning. Please open Terminal, run flatpak list, and report the output.

By the way, if that's the problem, I'm not going to know how to fix it, as I don't use Flatpak.
ETA: Per It's FOSS, if that's the problem, the solution is to run flatpak update -v.

[smurphos]

Hi Robby, Can you confirm what application you were trying to install that produced the error message and also the output of flatpak --version run in a terminal.

[Robby]

The flatpak version is 1.0.9

The application was both OBS and Shotcut

[smurphos]

Thanks.

I think there is a couple of issues at play here.

1) The runtime org.freedesktop.Platform.openh264 (a dependency of org.freedesktop.Platform/x86_64/19.08) is failing to install with flatpak version 1.0.9. This is a bit weird because version 1.0.9 was released to fix this issue back in September 19 and now it's back again.

2) The version of mint-common in Mint 19.1 doesn't include a workaround that prevents the whole installation via Software Manager failing because of this.

Long term solutions -

Issue 1) Use the most up to date flatpak from the official PPA - https://launchpad.net/~alexlarsson/+arc ... tu/flatpak

Issue 2) Upgrade to Mint 19.3 - https://blog.linuxmint.com/?p=3838

Alternatively you should still be able to install both flatpaks via the terminal rather than Software manager. Please report the output of the terminal once the command has completed. I'd expect them both to complete installation via the terminal albeit with the missing non-essential dependency - org.freedesktop.Platform.openh264

Shotcut

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flatpak install -y flathub org.shotcut.Shotcut

OBS

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flatpak install -y flathub com.obsproject.Studio

[Robby]

Upgrading flatpak and Mint to 19.3 fixed the issue

Thank you so much!