No sound after tinkering with drivers

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blizzard384
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No sound after tinkering with drivers

Post by blizzard384 »

Hello, I was trying to get my jack output to work and while tinkering with it also my USB headphones stopped working after restarting. No I want atleast my USB audio to work. Here are some diagnostic commands:

Code: Select all

$ inxi -Fxz
System:    Host: berger-personal-notebook Kernel: 5.3.0-42-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 
           Desktop: Cinnamon 4.4.8 Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic 
Machine:   Type: Laptop System: Micro-Star product: GE75 Raider 9SF v: REV:1.0 serial: <filter> 
           Mobo: Micro-Star model: MS-17E2 v: REV:1.0 serial: <filter> UEFI: American Megatrends v: E17E2IMS.112 
           date: 06/14/2019 
Battery:   ID-1: BAT1 charge: 29.8 Wh condition: 49.6/53.4 Wh (93%) model: MSI BIF0_9 status: Unknown 
CPU:       Topology: 6-Core model: Intel Core i7-9750H bits: 64 type: MT MCP arch: Kaby Lake rev: A L2 cache: 12.0 MiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 62399 
           Speed: 800 MHz min/max: 800/4500 MHz Core speeds (MHz): 1: 800 2: 800 3: 801 4: 800 5: 800 6: 800 7: 800 8: 800 
           9: 800 10: 800 11: 800 12: 800 
Graphics:  Device-1: Intel vendor: Micro-Star MSI driver: i915 v: kernel bus ID: 00:02.0 
           Device-2: NVIDIA vendor: Micro-Star MSI driver: N/A bus ID: 01:00.0 
           Display: x11 server: X.Org 1.20.5 driver: modesetting unloaded: fbdev,vesa resolution: 1920x1080~144Hz 
           OpenGL: renderer: Mesa DRI Intel UHD Graphics 630 (Coffeelake 3x8 GT2) v: 4.5 Mesa 19.2.8 direct render: Yes 
Audio:     Device-1: Intel Cannon Lake PCH cAVS vendor: Micro-Star MSI driver: N/A bus ID: 00:1f.3 
           Device-2: NVIDIA vendor: Micro-Star MSI driver: N/A bus ID: 01:00.1 
Network:   Device-1: Intel Wireless-AC 9560 [Jefferson Peak] vendor: Bigfoot Networks driver: iwlwifi v: kernel port: 5000 
           bus ID: 00:14.3 
           IF: wlo1 state: down mac: <filter> 
           Device-2: Qualcomm Atheros Killer E2500 Gigabit Ethernet vendor: Micro-Star MSI driver: alx v: kernel port: 3000 
           bus ID: 03:00.0 
           IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
           IF-ID-1: br-9e2341ebd631 state: up speed: N/A duplex: N/A mac: <filter> 
           IF-ID-2: docker0 state: down mac: <filter> 
           IF-ID-3: enp0s20f0u2c4i2 state: down mac: <filter> 
           IF-ID-4: veth9dc69c2 state: up speed: 10000 Mbps duplex: full mac: <filter> 
Drives:    Local Storage: total: 4.10 TiB used: 39.03 GiB (0.9%) 
           ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN520 SDAPNUW-512G-1032 size: 476.94 GiB 
           ID-2: /dev/sda vendor: Samsung model: SSD 860 QVO 4TB size: 3.64 TiB 
Partition: ID-1: / size: 91.19 GiB used: 19.50 GiB (21.4%) fs: ext4 dev: /dev/nvme0n1p5 
           ID-2: swap-1 size: 2.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-0 
Sensors:   System Temperatures: cpu: 50.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 335 Uptime: 18m Memory: 31.21 GiB used: 4.12 GiB (13.2%) Init: systemd runlevel: 5 Compilers: gcc: 7.5.0 

Code: Select all

$ aplay -l
aplay: device_list:270: no soundcards found...

Code: Select all

$ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <auto_null>
	driver: <module-null-sink.c>
	flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 1000
	volume: front-left: 46530 /  71% / -8,92 dB,   front-right: 46530 /  71% / -8,92 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 344 KiB
	max rewind: 344 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 0,50 .. 2000,00 ms
	module: 11
	properties:
		device.description = "Dummy Output"
		device.class = "abstract"
		device.icon_name = "audio-card"
Can anyone help pleasae? I want to get my USB headphones to work again atleast. Audio jack output would be bonus.

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Hi blizzard384, and welcome to the forum.

We're probably going to need some clue as to what you've changed. Some hints:
1. Did you modify something in /etc/modprobe.d
2. Did you modify something in /etc/pulse
3. Did you create a .asoundrc file or a .pulse folder

For your line out issue, run dmseg | grep snd in the terminal. If this line exists in the output:

Code: Select all

snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, aborting probe
Then you need to run this to get your built-in sound card detected with the new kernel:

Code: Select all

sudo tee /etc/modprobe.d/alsa-fix.conf <<<'options snd-hda-intel dmic_detect=0'

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

1. Did you modify something in /etc/modprobe.d
2. Did you modify something in /etc/pulse
3. Did you create a .asoundrc file or a .pulse folder
I know this is going to sound stupid but I simply don't know. I was trying a lot of stuff from random guides to make it work and then at some point restarted computer and sound stopped working. But I don't think that I modify or create any files.

Code: Select all

dmesg | grep snd
doesn't return anything

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

All right. Start a song or video then run this command and paste it's output:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

Code: Select all

$ curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2039  100  2039    0     0   2980      0 --:--:-- --:--:-- --:--:--  2976
ls: cannot access '/dev/snd/*': No such file or directory
lsof: WARNING: can't stat() overlay file system /var/lib/docker/overlay2/aedb1a031131e64c5904ad032626799fb343e191ab23d675ad740478d1face6e/merged
      Output information may be incomplete.
lsof: WARNING: can't stat() tmpfs file system /var/lib/docker/containers/495cc39c1a4023853c9bb50851a1affae650d925d6677d16efb2b0c0c0530409/mounts/shm
      Output information may be incomplete.
lsof: WARNING: can't stat() nsfs file system /run/docker/netns/b76ac3ec3751
      Output information may be incomplete.
lsof: status error on /dev/snd/*: No such file or directory
lsof 4.89
 latest revision: ftp://lsof.itap.purdue.edu/pub/tools/unix/lsof/
 latest FAQ: ftp://lsof.itap.purdue.edu/pub/tools/unix/lsof/FAQ
 latest man page: ftp://lsof.itap.purdue.edu/pub/tools/unix/lsof/lsof_man
 usage: [-?abhKlnNoOPRtUvVX] [+|-c c] [+|-d s] [+D D] [+|-E] [+|-e s] [+|-f[gG]]
 [-F [f]] [-g [s]] [-i [i]] [+|-L [l]] [+m [m]] [+|-M] [-o [o]] [-p s]
 [+|-r [t]] [-s [p:s]] [-S [t]] [-T [t]] [-u s] [+|-w] [-x [fl]] [--] [names]
Use the ``-h'' option to get more help information.
ls: cannot access '/proc/asound/card[0-9]': No such file or directory
cat: /proc/asound/version: No such file or directory
grep: /proc/asound/cards: No such file or directory
cat: /proc/asound/cards: No such file or directory
cat: /proc/asound/modules: No such file or directory
ls: cannot access '/dev/snd/*': No such file or directory
grep: /proc/asound/cards: No such file or directory
/usr/sbin/alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.UkpaOmYYfh/alsactl.tmp: No such file or directory
https://termbin.com/bpz6
Thanks!

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Okay, try these.

First, delete the files in /home/YourUserName/.config/pulse, then run this command followed with a reboot:

Code: Select all

apt install --reinstall alsa-base alsa-utils pulseaudio linux-sound-base libasound2
If there's still issues, see if this command produces any output and paste it here:

Code: Select all

dmesg | grep snd

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

Thanks for lookint into it. Really appreciate it.

Still the same though:

Code: Select all

$ dmesg | grep snd
[    5.098391] sof_pci_dev: Unknown symbol snd_sof_runtime_idle (err -2)
[    5.098413] sof_pci_dev: Unknown symbol snd_sof_runtime_resume (err -2)
[    5.098423] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_bxt_machines (err -2)
[    5.098448] sof_pci_dev: Unknown symbol snd_soc_acpi_find_machine (err -2)
[    5.098458] sof_pci_dev: Unknown symbol snd_sof_device_remove (err -2)
[    5.098468] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_glk_machines (err -2)
[    5.098479] sof_pci_dev: Unknown symbol snd_sof_runtime_suspend (err -2)
[    5.098489] sof_pci_dev: Unknown symbol snd_sof_resume (err -2)
[    5.098515] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_icl_machines (err -2)
[    5.098535] sof_pci_dev: Unknown symbol snd_sof_device_probe (err -2)
[    5.098546] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_cnl_machines (err -2)
[    5.098556] sof_pci_dev: Unknown symbol snd_sof_suspend (err -2)

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Okay, that helps partly. Run this then reboot:

Code: Select all

sudo tee /etc/modprobe.d/alsa-fix.conf <<<'options snd-hda-intel dmic_detect=0'
I'm hoping that's going to work, but there's a possibility there's still some weird issue.

And if still no worky, once more with dmesg | grep snd.

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

Still no luck:

Code: Select all

$ dmesg | grep snd
[    5.097196] sof_pci_dev: Unknown symbol snd_sof_runtime_idle (err -2)
[    5.097221] sof_pci_dev: Unknown symbol snd_sof_runtime_resume (err -2)
[    5.097232] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_bxt_machines (err -2)
[    5.097257] sof_pci_dev: Unknown symbol snd_soc_acpi_find_machine (err -2)
[    5.097268] sof_pci_dev: Unknown symbol snd_sof_device_remove (err -2)
[    5.097280] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_glk_machines (err -2)
[    5.097292] sof_pci_dev: Unknown symbol snd_sof_runtime_suspend (err -2)
[    5.097303] sof_pci_dev: Unknown symbol snd_sof_resume (err -2)
[    5.097329] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_icl_machines (err -2)
[    5.097352] sof_pci_dev: Unknown symbol snd_sof_device_probe (err -2)
[    5.097365] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_cnl_machines (err -2)
[    5.097376] sof_pci_dev: Unknown symbol snd_sof_suspend (err -2)

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Did you reboot after running that? That should have prevented the sof_pci_dev stuff from loading. I'm guessing something is stopping alsa so the sof_pci is gettting through.

Maybe we should try the kernel config path instead. remove the edit we did with sudo rm /etc/modprobe.d/alsa-fix.conf

Then follow the steps in this post.

Reboot when done. If that doesn't change anything I have another idea, but it's going to take some time to find the command and I have to head to work right now.

I'll check in later once I find what I'm looking for.

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

There is a change after the reboot:

Code: Select all

$ dmesg | grep snd
[    0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-5.3.0-42-generic root=UUID=51438eae-f67d-4a90-9e97-0906a4ec0b05 ro quiet splash snd_hda_intel.dmic_detect=0 vt.handoff=1
[    0.123161] Kernel command line: BOOT_IMAGE=/boot/vmlinuz-5.3.0-42-generic root=UUID=51438eae-f67d-4a90-9e97-0906a4ec0b05 ro quiet splash snd_hda_intel.dmic_detect=0 vt.handoff=1
[    5.090746] sof_pci_dev: Unknown symbol snd_sof_runtime_idle (err -2)
[    5.090782] sof_pci_dev: Unknown symbol snd_sof_runtime_resume (err -2)
[    5.090792] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_bxt_machines (err -2)
[    5.090813] sof_pci_dev: Unknown symbol snd_soc_acpi_find_machine (err -2)
[    5.090828] sof_pci_dev: Unknown symbol snd_sof_device_remove (err -2)
[    5.090993] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_glk_machines (err -2)
[    5.091003] sof_pci_dev: Unknown symbol snd_sof_runtime_suspend (err -2)
[    5.091012] sof_pci_dev: Unknown symbol snd_sof_resume (err -2)
[    5.091035] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_icl_machines (err -2)
[    5.091054] sof_pci_dev: Unknown symbol snd_sof_device_probe (err -2)
[    5.091065] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_cnl_machines (err -2)
[    5.091138] sof_pci_dev: Unknown symbol snd_sof_suspend (err -2)

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Not enough of a change I'm afraid.

Just got home and am looking for that other idea that I think you need.

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Okay, I'm still having difficulty, but I realized this may fix this issue:

Delete the files in /home/YourUserName/.config/pulse then run pulseaudio -k in the terminal. Based on a post I found, there's a decent chance that's all you need here.

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

Still the same even after reboot:

Code: Select all

$ dmesg | grep snd
[    0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-5.3.0-42-generic root=UUID=51438eae-f67d-4a90-9e97-0906a4ec0b05 ro quiet splash snd_hda_intel.dmic_detect=0 vt.handoff=1
[    0.123844] Kernel command line: BOOT_IMAGE=/boot/vmlinuz-5.3.0-42-generic root=UUID=51438eae-f67d-4a90-9e97-0906a4ec0b05 ro quiet splash snd_hda_intel.dmic_detect=0 vt.handoff=1
[    5.268889] sof_pci_dev: Unknown symbol snd_sof_runtime_idle (err -2)
[    5.268928] sof_pci_dev: Unknown symbol snd_sof_runtime_resume (err -2)
[    5.268945] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_bxt_machines (err -2)
[    5.268980] sof_pci_dev: Unknown symbol snd_soc_acpi_find_machine (err -2)
[    5.268996] sof_pci_dev: Unknown symbol snd_sof_device_remove (err -2)
[    5.269011] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_glk_machines (err -2)
[    5.269027] sof_pci_dev: Unknown symbol snd_sof_runtime_suspend (err -2)
[    5.269044] sof_pci_dev: Unknown symbol snd_sof_resume (err -2)
[    5.269081] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_icl_machines (err -2)
[    5.269113] sof_pci_dev: Unknown symbol snd_sof_device_probe (err -2)
[    5.269131] sof_pci_dev: Unknown symbol snd_soc_acpi_intel_cnl_machines (err -2)
[    5.269147] sof_pci_dev: Unknown symbol snd_sof_suspend (err -2)

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Wow, this is a stubborn SOB.

What does it show when you run sudo alsa force-reload?

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

Code: Select all

$ sudo alsa force-reload    
Unloading ALSA sound driver modules: (none loaded).
Loading ALSA sound driver modules: (none to reload).

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

Okay, try alsactl init and paste any messages, then do pulseaudio --start and paste any messages. If pulse says already running, run pulseaudio -k so it'll restart and hopefully recognize that alsa is now running.

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

The USB audio and build in speakers are now working! Thanks you so much for your help.

The analog audio (3.5mm jack out) is still not working though. Do you know if it is possible to make it work please? On Windows when I connect the jack a pop up shows where I have to select if I want to use the the external speakers or build in. But nothing like that happens on Linux.

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MrEen
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Re: No sound after tinkering with drivers

Post by MrEen »

There's a few possibilities for this. Let's start with pacmd list-sinks now that sound is working. Run that twice, once with something plugged in and once without.

blizzard384
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Re: No sound after tinkering with drivers

Post by blizzard384 »

Thank you!

Without:

Code: Select all

$ pacmd list-sinks
1 sink(s) available.
  * index: 1
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9039
	volume: front-left: 33423 /  51% / -17,55 dB,   front-right: 33423 /  51% / -17,55 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 2
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 0,50 .. 371,52 ms
	card: 2 <alsa_card.pci-0000_00_1f.3>
	module: 9
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC1220 Analog"
		alsa.id = "ALC1220 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xa5410000 irq 144"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a348"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "Realtek ALC1220"
		alsa.components = "HDA:10ec1220,14621272,00100101 HDA:8086280b,80860101,00100000"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>
With:

Code: Select all

$ pacmd list-sinks
1 sink(s) available.
  * index: 1
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9039
	volume: front-left: 30129 /  46% / -20,25 dB,   front-right: 30129 /  46% / -20,25 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 2
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 0,50 .. 371,52 ms
	card: 2 <alsa_card.pci-0000_00_1f.3>
	module: 9
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC1220 Analog"
		alsa.id = "ALC1220 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xa5410000 irq 144"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a348"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "Realtek ALC1220"
		alsa.components = "HDA:10ec1220,14621272,00100101 HDA:8086280b,80860101,00100000"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: yes)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-headphones>

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