[SOLVED] Sound settings disappear after reboot

[sabasimone]

Hi guys,
I'm quite news in Linux and I got some problems.
I installed pulseaudio cause Mint didn't recognize an Usb Microphone. It worked but when I reboot sound settings disappeared! And audio, of course, doesn't work at all.
So I deleted pulseaudio and audio setting appeared again. But sounds works only with systems and some programs like Skype but not with browser for example (YouTube, vimeo, any audio from browser).
And everytime I reboot audio settings disappear again. Everytime.

I tried many solutions found out in some forum but I still have the same problem.

Some details:

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CPU: Dual Core Intel Core i5-7200U (-MT MCP-) 
speed/min/max: 500/400/3100 MHz Kernel: 5.4.0-39-generic x86_64 Up: 1h 46m 
Mem: 2424.4/11898.0 MiB (20.4%) Storage: 238.47 GiB (14.3% used) Procs: 200 
Shell: bash 4.4.20 inxi: 3.0.32 

I have HDA Intel PCH.
My version is Mint 19.3 Cinnamon 64-bit

Any help?
Thanks!

[MrEen]

Hi sabasimone, and welcome to the forum.

Run this command with working sound, then run it again after a fresh boot. Paste both outputs:

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curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

The last line of the output has a URL pointing to your sound setup. That should help us determine why this is happening to you.

[sabasimone]

Hi MrEen and thank you for your reply.

Output after installing pulseaudio

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  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2039  100  2039    0     0   1000      0  0:00:02  0:00:02 --:--:--  1000
Connection failure: Access denied
Connection failure: Access denied
https://termbin.com/pr25

output after refresh

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 % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2039  100  2039    0     0   3473      0 --:--:-- --:--:-- --:--:--  3473
Connection failure: Access denied
Connection failure: Access denied
https://termbin.com/7adhe

[sabasimone]

Unfortunately I'm not able to understand and solve the problem.
MrEen do you have any other suggestion?

edit: pavucontrol doesn't work anymore. When I install it I see "establishing connection to PulseAudio. please wait..."

Now it's even worst, no input and no output. Everytime I reebot I got new settings...

1.png (5.93 KiB) Viewed 2624 times

no audio icon

no output device

no input device

[MrEen]

I apologize. I had set aside your post yesterday, then forgot to get back to it. I'm looking through the outputs now.

[MrEen]

And the first line of the output shows why you're having new issues:

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root       976  0.6  0.0   4500   840 ?        Ss   08:52   0:00 /bin/sh /snap/pulseaudio/9/bin/pulseaudio

I didn't even know there was a snap version of pulseaudio. Looks like you may have uninstalled the wrong version. And where it says root, should have been your username.

Let's see the output of apt policy pulseaudio please. I have no experience with snaps, but will try to help get this resolved. Then we'll be back to your original issue and can work on that from a solid foundation.

[sabasimone]

Thank you again MrEen and don't apologize, you're helping me!
Did I install the wrong versione of pulse audio? Damn...

btw, the output you request

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pulseaudio:
  Installed: 1:11.1-1ubuntu7.8
  Candidate: 1:11.1-1ubuntu7.8
  Version table:
 *** 1:11.1-1ubuntu7.8 500
        500 http://archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1:11.1-1ubuntu7.7 500
        500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages
     1:11.1-1ubuntu7 500
        500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages

[MrEen]

Okay, maybe I was wrong. Snaps are new to me, and I don't fully understand them, but it appears you still have the proper pulseaudio installed.

Can I see the output of this please:

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snap list

If there's no pulseaudio there, try running this then reboot and see if the sound works:

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sudo chown -Rc $USER:$USER $HOME

[sabasimone]

there is pulseaudio

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Name        Version    Rev   Tracking       Publisher   Notes
core        16-2.45.1  9436  latest/stable  canonical✓  core
pulseaudio  8.0-3      9     latest/stable  canonical✓  -
[code]

[MrEen]

In your OP, you said this:

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I installed pulseaudio cause Mint didn't recognize an Usb Microphone

There was no USB mic detected in either of your outputs. Is it really USB, or a USB Bluetooth dongle you're using? Bluetooth is different, and would be hiding in those outputs, which is why I ask.

[MrEen]

there is pulseaudio

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Name        Version    Rev   Tracking       Publisher   Notes
core        16-2.45.1  9436  latest/stable  canonical✓  core
pulseaudio  8.0-3      9     latest/stable  canonical✓  -

AHA! Run this then reboot:

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sudo snap remove pulseaudio

[sabasimone]

Yes! It works!!!
The icon, input and output appeared again.
Thank you!

You said

There was no USB mic detected in either of your outputs

Correct, I removed the usb microphone when the problems started.

So which program can I try to set volumes aside to alsamixer? I'm worried to connect again the microphone! And that the problems starts again!

[MrEen]

I'd like you to test the headphones now please. I have a feeling you're not going to have issues this time. If you do, I'm here to help.

Besides alsamixer, there qasmixer or pavucontrol. PulseAudio Volume Control (pavucontrol) is what I use, and might be the best choice for you.

[sabasimone]

headphones ok!

Besides alsamixer, there qasmixer or pavucontrol. PulseAudio Volume Control (pavucontrol) is what I use, and might be the best choice for you.

hmmm but the problems began with pulseaudio, isn't it? I try to install pavucontrol

[MrEen]

PulseAudio has always been on your system. It's part of the default install. PulseAudio Volume Control is something different. That's where your confusion tripped you up. Only Xfce has pavucontrol installed by default I believe.

[sabasimone]

yes, it was confusing me, they have almost the same name
hope everything is fixed right now.

soooo thank you MrEen, you've been precious!

[MrEen]

You're most welcome.

I'm glad things are working for you. If you run into any issues, don't hesitate to post.