[SOLVED] HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Screen resolution, 3D Acceleration, nVidia, ATI
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parmikola
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[SOLVED] HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by parmikola »

I have recently bought a new laptop HP ProBook 455 G7 with integrated AMD Radeon graphics card.

My problem is that Linux Mint shows a warning that the laptop is running without hardware acceleration in software rendering mode.

Driver manager says that my computed does not need any additional drivers.
Screenshot from 2020-11-15 12-00-10.png
The output of

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inxi -Fxxxrz
is below

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System:    Kernel: 5.4.0-53-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.6.7 wm: muffin 4.6.3 
           dm: LightDM 1.30.0 Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: HP product: HP ProBook 455 G7 v: N/A serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 8730 v: KBC Version 13.19.00 serial: <filter> UEFI [Legacy]: HP v: S79 Ver. 01.01.03 
           date: 03/26/2020 
Battery:   ID-1: BAT0 charge: 40.7 Wh condition: 41.7/41.7 Wh (100%) volts: 12.9/11.6 model: Hewlett-Packard Primary 
           type: Li-ion serial: <filter> status: Unknown 
CPU:       Topology: 6-Core model: AMD Ryzen 5 4500U with Radeon Graphics bits: 64 type: MCP arch: Zen rev: 1 
           L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 28446 
           Speed: 1397 MHz min/max: 1400/2375 MHz boost: enabled Core speeds (MHz): 1: 1397 2: 1397 3: 1397 4: 1397 5: 1397 
           6: 1397 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Renoir vendor: Hewlett-Packard driver: N/A bus ID: 05:00.0 
           chip ID: 1002:1636 
           Display: x11 server: X.Org 1.20.8 driver: ati,fbdev unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 10.0.0 128 bits) v: 3.3 Mesa 20.0.8 compat-v: 3.1 direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 05:00.1 
           chip ID: 1002:1637 
           Device-2: Advanced Micro Devices [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Hewlett-Packard 
           driver: N/A bus ID: 05:00.5 chip ID: 1022:15e2 
           Device-3: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 05:00.6 chip ID: 1022:15e3 
           Sound Server: ALSA v: k5.4.0-53-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Hewlett-Packard driver: r8169 v: kernel 
           port: 4000 bus ID: 01:00.0 chip ID: 10ec:8168 
           IF: enp1s0 state: down mac: <filter> 
           Device-2: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter vendor: Hewlett-Packard driver: rtw_pci v: N/A 
           port: 3000 bus ID: 02:00.0 chip ID: 10ec:c822 
           IF: wlp2s0 state: up mac: <filter> 
Drives:    Local Storage: total: 704.24 GiB used: 622.57 GiB (88.4%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: BC511 HFM256GDJTNI-82A0A size: 238.47 GiB speed: 31.6 Gb/s lanes: 4 
           serial: <filter> rev: HPS0 scheme: GPT 
           ID-2: /dev/sda type: USB vendor: Samsung model: SSD 850 EVO 500G size: 465.76 GiB serial: <filter> rev: 8101 
           scheme: MBR 
Partition: ID-1: / size: 91.27 GiB used: 18.45 GiB (20.2%) fs: ext4 dev: /dev/sda1 
           ID-2: /home size: 359.22 GiB used: 302.06 GiB (84.1%) fs: ext4 dev: /dev/sda5 
Sensors:   System Temperatures: cpu: 65.4 C mobo: 0.0 C 
           Fan Speeds (RPM): N/A 
Repos:     Active apt repos in: /etc/apt/sources.list 
           1: deb [arch=amd64] https://download.virtualbox.org/virtualbox/debian focal contrib
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://packages.linuxmint.com ulyana main upstream import backport #id:linuxmint_main
           2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/steam.list 
           1: deb [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
           2: deb-src [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
           Active apt repos in: /etc/apt/sources.list.d/teamviewer.list 
           1: deb https://linux.teamviewer.com/deb stable main
Info:      Processes: 278 Uptime: 57m Memory: 30.84 GiB used: 3.26 GiB (10.6%) Init: systemd v: 245 runlevel: 5 Compilers: 
           gcc: 9.3.0 alt: 7/9 Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 
Any ideas what might be wrong with my configuration?
Last edited by parmikola on Tue Dec 22, 2020 7:35 am, edited 1 time in total.
Hoser Rob
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by Hoser Rob »

I wouldn't expect anything in driver manager for AMD graphics but that's a quite new machine and you're running a 5.4 kernel. That may not be new enough Try opening update manager and going to the view kernels section. Install the newest kernel listed there and reboot.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by parmikola »

Thanks, Hoser Rob! Your suggestion helped!
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

The 5.4 kernel does not have the graphics driver for Renoir while the 5.8 kernel does. If you run the command again, you will see amdgpu both as the driver in the location I highlighted, but also as the driver in the Display line. You will also see an AMD renderer in the last line.

Graphics: Device-1: Advanced Micro Devices [AMD/ATI] Renoir vendor: Hewlett-Packard driver: N/A bus ID: 05:00.0
chip ID: 1002:1636
Display: x11 server: X.Org 1.20.8 driver: ati,fbdev unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz
OpenGL: renderer: llvmpipe (LLVM 10.0.0 128 bits) v: 3.3 Mesa 20.0.8 compat-v: 3.1 direct render: Yes
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by parmikola »

Thanks for the suggestions. I have updated the kernel and it worked for a couple of boots.

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inxi -SGx

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System:    Host: mikola-HP-ProBook-4520s Kernel: 5.8.0-29-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 4.6.7 
           Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Renoir vendor: Hewlett-Packard driver: N/A bus ID: 05:00.0 
           Display: x11 server: X.Org 1.20.8 driver: ati,fbdev unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 10.0.0 128 bits) v: 3.3 Mesa 20.0.8 direct render: Yes 
However the next day I started getting black screens after booting, which can be fixed by using nomodeset kernel parameter.

Here is the error messages from my previous boot without nomodeset.

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journalctl -o short-precise -k -b -2 -p 3

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ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.BUSB.SAT1], AE_NOT_FOUND (20200528/dswload2-162)
ACPI Error: AE_NOT_FOUND, During name lookup/catalog (20200528/psobject-220)
pci 0000:00:00.2: AMD-Vi: Unable to read/write to IOMMU perf counter.
ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20200528/exoparg2-393)
ACPI Error: Aborting method \_TZ.GTTP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI Error: Aborting method \_TZ.CHGZ._TMP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20200528/exoparg2-393)
ACPI Error: Aborting method \_TZ.GTTP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI Error: Aborting method \_TZ.CHGZ._TMP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
[drm:amdgpu_get_bios [amdgpu]] *ERROR* Unable to locate a BIOS ROM
amdgpu 0000:05:00.0: amdgpu: Fatal error during GPU init
BUG: kernel NULL pointer dereference, address: 0000000000000044
#PF: supervisor read access in kernel mode
#PF: error_code(0x0000) - not-present page
snd_pci_acp3x 0000:05:00.5: Invalid ACP audio mode : 1
Any suggestion how to fix the above?
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

parmikola wrote:
Mon Nov 16, 2020 4:58 pm
Thanks for the suggestions. I have updated the kernel and it worked for a couple of boots.

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System:    Host: mikola-HP-ProBook-4520s Kernel: 5.8.0-29-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 4.6.7 
           Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Renoir vendor: Hewlett-Packard driver: N/A bus ID: 05:00.0 
           Display: x11 server: X.Org 1.20.8 driver: ati,fbdev unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 10.0.0 128 bits) v: 3.3 Mesa 20.0.8 direct render: Yes 
However the next day I started getting black screens after booting, which can be fixed by using nomodeset kernel parameter.
If you check the graphics info you posted it indicates there is no Renoir driver. Did you happen to update the kernel in between the boots that worked and the ones which did not? If you did, boot into grub and boot with the prior kernel and make sure to delete the one causing the issue.

If you did not change the kernel, what in the system might have changed between the boots?
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by parmikola »

I have identified two boots: one successful and one failing, right one after another. IIUC, the same kernel and the same amdgpu driver was used.

Successful

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Nov 15 20:01:12.506807 mikola-HP-ProBook-4520s kernel: Linux version 5.8.0-25-generic (buildd@lcy01-amd64-028) (gcc (Ubuntu 9.3.0-17ubuntu1~20.04) 9.3.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #26~20.04.1-Ubuntu SMP Thu Oct 15 14:55:06 Ubuntu 9.3.0-17ubuntu1~20.04) 9.3.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #26~20.04.1-Ubuntu SMP Thu Oct 15 14:55:06 UTC 2020 (Ubuntu 5.8.0-25.26~20.04.1-generic 5.8.14)

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mikola@mikola-HP-ProBook-4520s:~$ journalctl -o short-precise -k -b -21 -p 3
ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.BUSB.SAT1], AE_NOT_FOUND (20200528/dswload2-162)
ACPI Error: AE_NOT_FOUND, During name lookup/catalog (20200528/psobject-220)
pci 0000:00:00.2: AMD-Vi: Unable to read/write to IOMMU perf counter.
ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20200528/exoparg2-393)
ACPI Error: Aborting method \_TZ.GTTP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI Error: Aborting method \_TZ.CHGZ._TMP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20200528/exoparg2-393)
ACPI Error: Aborting method \_TZ.GTTP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI Error: Aborting method \_TZ.CHGZ._TMP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
[drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!
[drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!
[drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!
snd_pci_acp3x 0000:05:00.5: Invalid ACP audio mode : 1
Failing

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Nov 16 09:45:54.080062 mikola-HP-ProBook-4520s kernel: Linux version 5.8.0-25-generic (buildd@lcy01-amd64-028) (gcc (Ubuntu 9.3.0-17ubuntu1~20.04) 9.3.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #26~20.04.1-Ubuntu SMP Thu Oct 15 14:55:06 Ubuntu 9.3.0-17ubuntu1~20.04) 9.3.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #26~20.04.1-Ubuntu SMP Thu Oct 15 14:55:06 UTC 2020 (Ubuntu 5.8.0-25.26~20.04.1-generic 5.8.14)

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mikola@mikola-HP-ProBook-4520s:~$ journalctl -o short-precise -k -b -20 -p 3
ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.BUSB.SAT1], AE_NOT_FOUND (20200528/dswload2-162)
ACPI Error: AE_NOT_FOUND, During name lookup/catalog (20200528/psobject-220)
pci 0000:00:00.2: AMD-Vi: Unable to read/write to IOMMU perf counter.
ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20200528/exoparg2-393)
ACPI Error: Aborting method \_TZ.GTTP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI Error: Aborting method \_TZ.CHGZ._TMP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20200528/exoparg2-393)
ACPI Error: Aborting method \_TZ.GTTP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
ACPI Error: Aborting method \_TZ.CHGZ._TMP due to previous error (AE_AML_PACKAGE_LIMIT) (20200528/psparse-529)
[drm:amdgpu_get_bios [amdgpu]] *ERROR* Unable to locate a BIOS ROM
amdgpu 0000:05:00.0: amdgpu: Fatal error during GPU init
BUG: kernel NULL pointer dereference, address: 0000000000000044
#PF: supervisor read access in kernel mode
#PF: error_code(0x0000) - not-present page
snd_pci_acp3x 0000:05:00.5: Invalid ACP audio mode : 1
Any suggestion what can I try next?
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

I did a search on [amdgpu] *ERROR* Unable to locate a BIOS ROM which was in the first log info you provided and also in the unsuccessful one in your most recent post. I found this thread [SOLVED] Amdgpu driver BIOS ROM not found at boot in Ryzen 2500U That issue was solved by turning Secure Boot off.

Do you have secure boot turned on or off? You can check by running the following in a terminal:

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mokutil --sb-state
If it is on, turn it off and see if there is a difference.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

While researching issues for an HP ProBook 435 G7 on another thread, I came across someone with the same computer as you having issues.
Call trace on each boot both in 'dc_link_set_backlight_level' and 'rn_clk_mgr_construct' Scroll about half-way through to see comments by Carsten Hammer.

I would suggest running hardware checks to make sure all is good.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by roblm »

This error message may need the kernel parameter iommu=soft:

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ACPI Error: AE_NOT_FOUND, During name lookup/catalog (20200528/psobject-220)
pci 0000:00:00.2: AMD-Vi: Unable to read/write to IOMMU perf counter.
Use this command to open the grub file: xed admin:///etc/default/grub

Change this line:

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GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
To this:

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GRUB_CMDLINE_LINUX_DEFAULT="quiet splash iommu=soft"
Then update grub and reboot: sudo update-grub
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by valkyrie1212 »

Hello folks,

I have similar issue with my Thinkpad T14 amd + AMD renoir gpu:
During booting I got "[drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!" it waits some seconds and then continue booting:

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ov 26 14:17:57.757486 T14 kernel: pci 0000:00:00.2: AMD-Vi: Unable to read/write to IOMMU perf counter.
Nov 26 14:17:57.790937 T14 kernel: [drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!
Nov 26 14:17:57.790961 T14 kernel: [drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!
Nov 26 14:17:57.790984 T14 kernel: [drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!
Nov 26 14:17:57.907098 T14 kernel: I2C multi instantiate pseudo device driver INT3515:00: IRQ index 1 not found
Nov 26 14:17:57.957806 T14 kernel: snd_pci_acp3x 0000:07:00.5: Invalid ACP audio mode : 0
Nov 26 14:17:57.980152 T14 kernel: ACPI Error: No handler for Region [ECSI] (00000000cf109235) [EmbeddedControl] (20200528/evregion-127)
Nov 26 14:17:57.980397 T14 kernel: ACPI Error: Region EmbeddedControl (ID=3) has no handler (20200528/exfldio-261)
Nov 26 14:17:57.980537 T14 kernel: ACPI Error: Aborting method \_SB.UBTC.ECRD due to previous error (AE_NOT_EXIST) (20200528/psparse-529)
Nov 26 14:17:57.980584 T14 kernel: ACPI Error: Aborting method \_SB.UBTC._DSM due to previous error (AE_NOT_EXIST) (20200528/psparse-529)
Nov 26 14:17:57.980672 T14 kernel: ucsi_acpi USBC000:00: ucsi_acpi_dsm: failed to evaluate _DSM 2
Nov 26 14:17:59.888330 T14 kernel: Bluetooth: hci0: Failed to send Intel_Write_DDC (-22)
I solved "Unable to read/write to IOMMU perf counter." with editing /etc/default/grub adding iommu=soft, but I don't know how to solve that:
"[drm:dm_helpers_dp_write_dpcd [amdgpu]] *ERROR* Failed to find connector for link!" msg.

my system:

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System:    Kernel: 5.8.0-29-generic x86_64 bits: 64 compiler: N/A Console: tty 0 dm: LightDM 1.30.0 
           Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: LENOVO product: 20UD0013CK v: ThinkPad T14 Gen 1 serial: <filter> Chassis: type: 10 
           serial: <filter> 
           Mobo: LENOVO model: 20UD0013CK serial: <filter> UEFI: LENOVO v: R1BET56W(1.25 ) date: 09/16/2020 
Battery:   ID-1: BAT0 charge: 42.0 Wh condition: 51.5/50.5 Wh (102%) volts: 12.3/11.6 model: LGC 5B10W139 type: Li-poly 
           serial: <filter> status: Discharging cycles: 20 
CPU:       Topology: 8-Core model: AMD Ryzen 7 PRO 4750U with Radeon Graphics bits: 64 type: MT MCP arch: Zen rev: 1 
           L1 cache: 512 KiB L2 cache: 4096 KiB L3 cache: 8192 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 54294 
           Speed: 1397 MHz min/max: 1400/1700 MHz boost: enabled Core speeds (MHz): 1: 1397 2: 1397 3: 1397 4: 1397 5: 1397 
           6: 1396 7: 1397 8: 1397 9: 1397 10: 1396 11: 1397 12: 1396 13: 1399 14: 1397 15: 1397 16: 1397 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Renoir vendor: Lenovo driver: amdgpu v: kernel bus ID: 07:00.0 
           chip ID: 1002:1636 
           Display: server: X.org 1.20.8 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa compositor: marco v: 1.24.0 
           tty: 146x39 
           Message: Advanced graphics data unavailable in console for root. 
mokutil --sb-state
SecureBoot disabled
I know it's quite new HW but do you have any idea how to get rid of it.
I think with 5.4 kernel I hadn't such messages during booting.

THanks in advance for any tip.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

valkyrie1212 wrote:
Thu Nov 26, 2020 2:13 pm
Hello folks,

I have similar issue with my Thinkpad T14 amd + AMD renoir gpu:
You not only have different hardware, but also do not list having a problem with your graphics card running in software rendering mode (which is the topic of this thread). Having different hardware means you should have a separate thread. Please create a new thread for your issue and do not piggyback on someone else's thread. And when you create that new thread, please post what problems you think you are having because of the error message you see during boot up. If you are not having problems, then it may not be an issue which needs any attention.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by valkyrie1212 »

HI SMG,

add1: I'm sorry, I put my issue into this thread because I don't want to create another one with similar HW/symptoms. If you have a look into HW of that Probook and my thinkpad you will see very similar HW (latest amd cpu + amd gpu)for both laptops. But I have no problem and I can create my own thread for my laptop and my issues.

add2: since when ERROR message during booting we don't consider as an issue ?
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

valkyrie1212 wrote:
Thu Nov 26, 2020 2:37 pm
HI SMG,

add1: I'm sorry, I put my issue into this thread because I don't want to create another one with similar HW/symptoms. If you have a look into HW of that Probook and my thinkpad you will see very similar HW (latest amd cpu + amd gpu)for both laptops. But I have no problem and I can create my own thread for my laptop and my issues.
You have a Lenovo and the OP of this thread has an HP. That is not similar. You are able to boot without getting a "software rendering" message, yet the OP is not. That means something other than the cpu/apu is an issue. I doubt Lenovo and HP are using the same BIOS/UEFIs in their computers and that definitely could be a factor.
valkyrie1212 wrote:
Thu Nov 26, 2020 2:37 pm
add2: since when ERROR message during booting we don't consider as an issue ?
Users on this forum help other users get their systems functional. When error messages do not adversely affect the ability of the system to boot and run, then they often can be ignored. Most of these computers were designed to run on Windows and many messages are a result of running an operating system other than Windows on them.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by valkyrie1212 »

Hi SMG,

thanks for answer, I know this forum is to help each other to get our systems running and I don't expect to have LM on my laptop running as good(?) as windows, but I want to understand what such msgs could indicate.(possible bug as per google).
And I'm not even talking about issues with LM and T14 and USB-C dock...... connected with 2 monitors.... ;)

I've been using LM on my laptops ibm/dell for years and it suits me well, but with this latest T14 I have more issues as I expected.

If you have moderator rights you can delete my posts from this thread.
parmikola
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by parmikola »

Secure boot disabled

I am booting in legacy mode, so here is the output of mokutil:

Code: Select all

mokutil --sb-state
EFI variables are not supported on this system
I checked that secure boot is disabled manually:
bios_setup.jpg

BIOS/UEFI boot?
I assume that booting in Legacy mode might cause the problem, so I am going to migrate my system to UEFI boot mode using https://help.ubuntu.com/community/UEFI# ... _UEFI_mode. Is it worth trying at all?

Trying other drivers
Maybe I should try other drivers like ati or radeon?

Current workaround
At the moment I am using the following kernel parameter in grub config do get at least system with software rendering mode and not crashes during boots:

Code: Select all

modprobe.blacklist=amdgpu
Is my workaround correct or there is a better one?
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

parmikola wrote:
Fri Nov 27, 2020 1:19 pm
Secure boot disabled

I am booting in legacy mode, so here is the output of mokutil:

Code: Select all

mokutil --sb-state
EFI variables are not supported on this system
I checked that secure boot is disabled manually:
bios_setup.jpg
Secure Boot is only used when running in UEFI mode, so if you are using legacy mode then it would not be a factor.
parmikola wrote:
Fri Nov 27, 2020 1:19 pm
BIOS/UEFI boot?
I assume that booting in Legacy mode might cause the problem, so I am going to migrate my system to UEFI boot mode using https://help.ubuntu.com/community/UEFI# ... _UEFI_mode. Is it worth trying at all?
You are running a dual boot computer with one OS running GPT and the other MBR from the looks of what you posted earlier (and I copied below). If Windows 10 came pre-installed on your computer then it is running UEFI (GPT). It's my understanding all OSes in a single laptop should be using the same mode, but maybe you have a special setup situation where the drive not in use is disconnected and thus not a factor.

Code: Select all

Drives:    Local Storage: total: 704.24 GiB used: 622.57 GiB (88.4%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: BC511 HFM256GDJTNI-82A0A size: 238.47 GiB speed: 31.6 Gb/s lanes: 4 
           serial: <filter> rev: HPS0 scheme: GPT 
           ID-2: /dev/sda type: USB vendor: Samsung model: SSD 850 EVO 500G size: 465.76 GiB serial: <filter> rev: 8101 
           scheme: MBR 
Partition: ID-1: / size: 91.27 GiB used: 18.45 GiB (20.2%) fs: ext4 dev: /dev/sda1 
           ID-2: /home size: 359.22 GiB used: 302.06 GiB (84.1%) fs: ext4 dev: /dev/sda5 
parmikola wrote:
Fri Nov 27, 2020 1:19 pm
Trying other drivers
Maybe I should try other drivers like ati or radeon?
Your apu uses the amdgpu driver. It does not use the radeon driver. The ati driver was already loaded on an earlier inxi -G you posted (below). See the line starting with the word Display and go to the word driver. Ati and fbdev are the ones loaded.
parmikola wrote:
Mon Nov 16, 2020 4:58 pm
Thanks for the suggestions. I have updated the kernel and it worked for a couple of boots.

Code: Select all

System:    Host: mikola-HP-ProBook-4520s Kernel: 5.8.0-29-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 4.6.7 
           Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Renoir vendor: Hewlett-Packard driver: N/A bus ID: 05:00.0 
           Display: x11 server: X.Org 1.20.8 driver: ati,fbdev unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 10.0.0 128 bits) v: 3.3 Mesa 20.0.8 direct render: Yes 
All three of those drivers, amdgpu, ati, radeon, are in the kernel and load automatically when appropriate for the apu in the computer. The fact amdgpu is not loading means there is a problem somewhere. I do not know if the problem is with the kernel, the driver, or with something in your laptops hardware instructions (BIOS/UEFI).
parmikola wrote:
Fri Nov 27, 2020 1:19 pm
Current workaround
At the moment I am using the following kernel parameter in grub config do get at least system with software rendering mode and not crashes during boots:

Code: Select all

modprobe.blacklist=amdgpu
Is my workaround correct or there is a better one?
I am going to repeat my suggestion that you run hardware checks on your laptop. The person with the HP ProBook 435 G7 I mentioned earlier did find hardware issues. Updated kernels and amdgpu drivers will not overcome hardware issues. Make sure to check the memory.

That person's computer has the very same BIOS/EUFI as your computer, so I know that what you have listed for a BIOS version above is not the latest available for your laptop. That person updated to the August BIOS and it did not help. That bootup still had kernel panic/oops and a crashed amdgpu. I do not know if that is the same problem your laptop is having. (I read through the entire log for the ProBook 435 G7 to see the oops and other issues.)

The HP ProBook 455 G7 I referenced earlier was testing a lot of different kernel versions to try and find something which worked. However, I do not know if the hardware specs were exactly the same as yours.

As far as kernel parameters, it's possible the iommu=soft mentioned by roblm may help with this issue. Both it and pci=noats (with the latter being the preferred one) were found to work on a Lenovo in this thread [SOLVED] Kernel 5.8 does not boot on Lenovo Thinkpad L14 20U50001GE. That laptop has Renoir but a different cpu (and a different BIOS). I was not able to find what might work best with an HP. Each kernel parameter has its pluses and minuses.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by SMG »

parmikola wrote:
Fri Nov 27, 2020 1:19 pm
I assume that booting in Legacy mode might cause the problem, so I am going to migrate my system to UEFI boot mode using https://help.ubuntu.com/community/UEFI# ... _UEFI_mode. Is it worth trying at all?
It looks like that may be the way to get this issue fixed. I found this thread tonight [SOLVED] amdgpu(?) problem on HP ProBook 455 G7 where "Turning Legacy Boot off did the trick!". Person was having a very similar problem to what you have been experiencing in that only sometimes the laptop would boot.
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Re: HP ProBook 455 G7 with integrated AMD Radeon graphics card running in software rendering mode

Post by parmikola »

Update of the system to UEFI boot and disabling legacy boot in BIOS helped! Thanks a lot for all of your support!

For all other users coming across this post the summary is below.

Solution which helped me
  1. Check that your Linux is installed in UEFI mode. Instruction
  2. Change your system to UEFI mode otherwise. Instruction.
    I needed to boot from Live USB to do this, since I got the following error while doing it from the machine itself

    Code: Select all

    The current session is in Legacy mode. Please reboot the computer, and use this software in an EFI session.
    This will enable this feature. For example, use a live-USB of Boot-Repair-Disk-64bit (www.sourceforge.net/p/boot-repair-cd),
    after making sure your BIOS is set up to boot USB in EFI mode.
    
    Also I added ESP flag to the /boot/efi partition (Right click on the partition in Gparted -> Manage Flags -> tick esp)
    Screenshot from 2020-12-22 12-17-04.png
  3. Disable legacy boot in BIOS. For me it was the following sequence: press Esc during startup -> select BIOS Setup (F10) -> go to the Advanced tab and select Secure Boot Configuration -> select Legacy Support Disable and Secure Boot Disable -> press Esc, Save configuration.
    photo5409053711067623360.jpg
    photo5409053711067623361.jpg
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