Cheap Gateway Laptop with Linux Mint 20.3 No Sound, Dummy Output Showing

[Anonymouz13]

I followed this guide in it's entirety before posting for no sound : http://mreen.epizy.com/SoundFixTips.html?i=2

The terminal output of inxi -Fxz


System:
Kernel: 5.4.0-105-generic x86_64 bits: 64 compiler: gcc v: 9.4.0
Desktop: Cinnamon 5.2.7 Distro: Linux Mint 20.3 Una
base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: GPU product: GWTC116-2 v: N/A serial: <filter>
Mobo: GPU model: GPU Company serial: <filter> UEFI: GPU
v: LC-BI-11.6-Y116GRX300-643-D date: 08/30/2021
Battery:
ID-1: BAT0 charge: 41.4 Wh condition: 41.8/41.8 Wh (100%)
model: WB SR 1 WB Lion Battery status: Discharging
CPU:
Topology: Dual Core model: Intel Celeron N4020 bits: 64 type: MCP
arch: Goldmont Plus rev: 8 L2 cache: 4096 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 4377
Speed: 952 MHz min/max: 800/2800 MHz Core speeds (MHz): 1: 914 2: 934
Graphics:
Device-1: Intel UHD Graphics 605 driver: i915 v: kernel bus ID: 00:02.0
Display: x11 server: X.Org 1.20.13 driver: modesetting
unloaded: fbdev,vesa resolution: 1366x768~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 21.2.6
direct render: Yes
Audio:
Device-1: Intel driver: snd_hda_intel v: kernel bus ID: 00:0e.0
Device-2: SunplusIT USB camera type: USB driver: snd-usb-audio,uvcvideo
bus ID: 1-8:4
Sound Server: ALSA v: k5.4.0-105-generic
Network:
Message: No Device data found.
Device-1: Realtek 802.11n WLAN Adapter type: USB driver: btusb,rtl8723du
bus ID: 1-7:3
IF: wlxf03575a9404c state: up mac: <filter>
Drives:
Local Storage: total: 57.62 GiB used: 10.47 GiB (18.2%)
ID-1: /dev/mmcblk0 model: SLD64G size: 57.62 GiB
Partition:
ID-1: / size: 55.97 GiB used: 10.46 GiB (18.7%) fs: ext4
dev: /dev/mmcblk0p2
Sensors:
System Temperatures: cpu: 44.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 214 Uptime: 4h 52m Memory: 3.66 GiB used: 1.50 GiB (41.0%)
Init: systemd runlevel: 5 Compilers: gcc: 9.4.0 Shell: bash v: 5.0.17
inxi: 3.0.38


The terminal output of aplay -l

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0


The terminal output of pacmd list-sinks

1 sink(s) available.
* index: 0
name: <auto_null>
driver: <module-null-sink.c>
flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause: (none)
priority: 1000
volume: front-left: 72089 / 110% / 2.48 dB, front-right: 72089 / 110% / 2.48 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 117.05 ms
max request: 12 KiB
max rewind: 12 KiB
monitor source: 1
sample spec: s16le 2ch 44100Hz
channel map: front-left,front-right
Stereo
used by: 1
linked by: 1
configured latency: 75.00 ms; range is 0.50 .. 2000.00 ms
module: 15
properties:
device.description = "Dummy Output"
device.class = "abstract"
device.icon_name = "audio-card"

-------
I am trying to hear sound from speakers and there is no output.
I tried from headphone to aux jack and no output.
I tried BT Beats headset and no output either.

Thanks for looking.

[HAWR]

Hello Anonymouz13,

I think, you won't have luck at the moment to get your audio working, not even with newer actual kernels. I had two threads in the last weeks with the same audio device, which you can find int probes of the Linux Hardware Database for your laptop model:

https://linux-hardware.org/?view=comput ... =GWTC116-2

And the mentioned two threads here are:

viewtopic.php?f=48&t=369454
viewtopic.php?f=48&t=367625&hilit=Chuwi

You should follow the issue threads on github to see, when it will be fixed and under what conditions:

https://github.com/thesofproject/linux/issues/2955
https://github.com/thesofproject/linux/pull/3338

Until then you could maybe live with a "real" workaround, namely an USB adapter with integrated sound card as described here:

viewtopic.php?f=48&t=367779

I'm sorry, that I have no better news for you, but it is as it is.

[senjoz]

Sometimes installing pavucontrol helps solving sound problems.

Regards, Jože

[Anonymouz13]

Sometimes installing pavucontrol helps solving sound problems.

I installed pavicontrol but still did not get any input.

[Anonymouz13]

Hello Anonymouz13,

I think, you won't have luck at the moment to get your audio working, not even with newer actual kernels. I had two threads in the last weeks with the same audio device, which you can find int probes of the Linux Hardware Database for your laptop model:

https://linux-hardware.org/?view=comput ... =GWTC116-2

And the mentioned two threads here are:

viewtopic.php?f=48&t=369454
viewtopic.php?f=48&t=367625&hilit=Chuwi

You should follow the issue threads on github to see, when it will be fixed and under what conditions:

https://github.com/thesofproject/linux/issues/2955
https://github.com/thesofproject/linux/pull/3338

Until then you could maybe live with a "real" workaround, namely an USB adapter with integrated sound card as described here:

viewtopic.php?f=48&t=367779

I'm sorry, that I have no better news for you, but it is as it is.

Thanks for this temp solution. This computer is my mother in laws hopefully she is ok with this if not I have to get her back on windows.