HP printer problem

[David1293]

Hi all
My printer (HP Photosmart 7520) worked just fine with Mint (Mate) 19.
Now, it reports printer is busy, powered down or unplugged.
I have it connected via wifi.
This doesn't make sense to me. How could it be detected if it was powered down or unplugged?
I've tried switching off and restarting.
It also reports ink levels as unavailable, again something that worked fine with Mint 19
inxi _Fxzd gives me:
System:
Kernel: 5.15.0-67-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
Desktop: MATE 1.26.0 Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
Type: Desktop Mobo: Gigabyte model: H310M S2H 2.0 v: x.x
serial: <superuser required> UEFI: American Megatrends v: F11
date: 03/08/2019
CPU:
Info: 6-core model: Intel Core i7-8700K bits: 64 type: MT MCP
arch: Coffee Lake rev: A cache: L1: 384 KiB L2: 1.5 MiB L3: 12 MiB
Speed (MHz): avg: 800 min/max: 800/4700 cores: 1: 800 2: 800 3: 800
4: 800 5: 800 6: 800 7: 800 8: 800 9: 800 10: 800 11: 800 12: 800
bogomips: 88796
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: NVIDIA GP107 [GeForce GTX 1050 Ti] vendor: Gigabyte
driver: nvidia v: 525.85.05 bus-ID: 01:00.0
Device-2: Logitech Webcam C270 type: USB driver: snd-usb-audio,uvcvideo
bus-ID: 1-5:2
Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: nvidia
unloaded: fbdev,modesetting,nouveau,vesa gpu: nvidia
resolution: 1920x1080~60Hz
OpenGL: renderer: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
v: 4.6.0 NVIDIA 525.85.05 direct render: Yes
Audio:
Device-1: Intel 200 Series PCH HD Audio vendor: Gigabyte
driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
Device-2: NVIDIA GP107GL High Definition Audio vendor: Gigabyte
driver: snd_hda_intel v: kernel bus-ID: 01:00.1
Device-3: Logitech Webcam C270 type: USB driver: snd-usb-audio,uvcvideo
bus-ID: 1-5:2
Sound Server-1: ALSA v: k5.15.0-67-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Gigabyte driver: r8169 v: kernel port: d000 bus-ID: 05:00.0
IF: enp5s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
Device-1: Broadcom BCM20702A0 Bluetooth 4.0 type: USB driver: btusb v: 0.8
bus-ID: 1-6:3
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
bt-v: 2.1 lmp-v: 4.0
Drives:
Local Storage: total: 9.1 TiB used: 2.05 TiB (22.5%)
ID-1: /dev/sda vendor: Seagate model: ST3000DM001-1ER166 size: 2.73 TiB
ID-2: /dev/sdb type: USB vendor: Seagate model: Expansion Desk
size: 4.55 TiB
ID-3: /dev/sdc type: USB vendor: Toshiba model: MQ01ABB200 size: 1.82 TiB
Optical-1: /dev/sr0 vendor: ASUS model: BC-12D2HT rev: 1.00
dev-links: cdrom
Features: speed: 1 multisession: yes audio: yes dvd: yes
rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition:
ID-1: / size: 2.68 TiB used: 90.2 GiB (3.3%) fs: ext4 dev: /dev/dm-0
mapped: vgmint-root
ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat
dev: /dev/sda1
Swap:
ID-1: swap-1 type: partition size: 976 MiB used: 0 KiB (0.0%)
dev: /dev/dm-1 mapped: vgmint-swap_1
Sensors:
System Temperatures: cpu: 27.8 C mobo: 16.8 C gpu: nvidia temp: 55 C
Fan Speeds (RPM): N/A gpu: nvidia fan: 0%
Info:
Processes: 309 Uptime: 3h 33m Memory: 15.57 GiB used: 2.16 GiB (13.8%)
Init: systemd runlevel: 5 Compilers: gcc: 11.3.0 Packages: 2616 Shell: Bash
v: 5.1.16 inxi: 3.3.13

I'm hoping this can be solved. I definitely can't afford to buy a new printer just now.
Regards
D

[Hoser Rob]

I don't have experience with this printer but according to this ...

https://developers.hp.com/hp-linux-imag ... ease_notes

... you need the HPLIP 3.22.10 driver.

[coffee412]

Go to your printer and print out a report - We want to see the network settings. Then you want to check on the computer if those are right.

A lot of times what happens is people setup a printer via wifi and after a while the ip address of the printer can change. Then the computer cannot find the printer. The real fix for this is to go into your router and either tell the router to reserve the ip address for that printer or change the printer ip address on the printer to use an ip address outside the range of the routers DHCP service. This way it will not ever change.

The quickest fix I find for this is to go into printer management and delete the printer and add a new printer. Have it discover it and then install it.

If that is not working then we work with the current ip address of the printer from the printed reports page from the printer and setup using ip address.

[brian_p]

Hi all
My printer (HP Photosmart 7520) worked just fine with Mint (Mate) 19.

Probably because HPLIP was set up correctly.

Now, it reports printer is busy, powered down or unplugged.
I have it connected via wifi.

Possibly because HPLIP was not set up correctly, but I do not intend to investigate HPLIP. Instead, give outputs for

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lpstat -l -e

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lpstat -t

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 avahi-browse -rt _ipp._tcp

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 avahi-browse -rt _uscan._tcp

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driverless

[David1293]

Thanks for the replies.
Sorry I haven’t replied sooner- I’ve been ill, enough to lay me low for a few days. So, I decided to delete the printer, then add it via a USB connection. I got the following from Coffee412’s suggestions.

Photosmart_7520 permanent ipp://localhost/printers/Photosmart_7520 hp:/usb/Photosmart_7520_series?serial=CN37T491ST05YY
Photosmart_7520_fax permanent ipp://localhost/printers/Photosmart_7520_fax hpfax:/usb/Photosmart_7520_series?serial=CN37T491ST05YY
Photosmart_7520_series_987CF3 permanent ipp://localhost/printers/Photosmart_7520_series_987CF3 ipp://Photosmart%207520%20series%20%5B987CF3%5D._ipp._tcp.local/
Photosmart_7520_series_987CF3_USB network none ipp://Photosmart%207520%20series%20%5B987CF3%5D%20(USB)._ipp._tcp.local/

lpstat -t
scheduler is running
system default destination: Photosmart_7520_series_987CF3
device for Photosmart_7520: hp:/usb/Photosmart_7520_series?serial=CN37T491ST05YY
device for Photosmart_7520_fax: hpfax:/usb/Photosmart_7520_series?serial=CN37T491ST05YY
device for Photosmart_7520_series_987CF3: implicitclass://Photosmart_7520_series_987CF3/
device for Photosmart_7520_series_987CF3_USB: implicitclass://Photosmart_7520_series_987CF3_USB/
Photosmart_7520 accepting requests since Tue 28 Mar 2023 10:02:58 AM EDT
Photosmart_7520_fax accepting requests since Tue 28 Mar 2023 10:02:58 AM EDT
Photosmart_7520_series_987CF3 accepting requests since Tue 28 Mar 2023 10:02:01 AM EDT
Photosmart_7520_series_987CF3_USB accepting requests since Tue 28 Mar 2023 10:02:33 AM EDT
printer Photosmart_7520 is idle. enabled since Tue 28 Mar 2023 10:02:58 AM EDT
printer Photosmart_7520_fax is idle. enabled since Tue 28 Mar 2023 10:02:58 AM EDT
printer Photosmart_7520_series_987CF3 is idle. enabled since Tue 28 Mar 2023 10:02:01 AM EDT
printer Photosmart_7520_series_987CF3_USB is idle. enabled since Tue 28 Mar 2023 10:02:33 AM EDT

avahi-browse -rt _ipp._tcp
+ enp5s0 IPv4 Photosmart 7520 series [987CF3] Internet Printer local
+ lo IPv4 Photosmart 7520 series [987CF3] (USB) Internet Printer local
= lo IPv4 Photosmart 7520 series [987CF3] (USB) Internet Printer local
hostname = [Ancholme.local]
address = [127.0.0.1]
port = [60001]
txt = ["air=none" "rp=ipp/print" "priority=50" "PaperMax=legal-A4" "URF=CP1,MT1-2-8-9-10-11,OB9,OFU0,PQ3-4-5,RS300-600,SRGB24,W8-16,DEVW8-16,DEVRGB24-48,ADOBERGB24-48,DM3,IS1-7,V1.2" "UUID=1c852a4d-b800-1f08-abcd-a45d36987cf3" "Color=T" "Duplex=T" "note=" "qtotal=1" "usb_MDL=Photosmart 7520 series" "usb_MFG=HP" "usb_CMD=PCL3GUI,PCL3,PJL,JPEG,XHTMLPrint,PCLM,AirPrint,DW-PCL,802.11,DESKJET,DYN" "ty=HP Photosmart 7520 series" "product=(HP Photosmart 7520 series)" "pdl=application/vnd.hp-PCL,image/jpeg,application/xhtml+xml,application/PCLm,image/urf,application/octet-stream" "txtvers=1" "adminurl=http://localhost:60001/#hId-pgAirPrint" "Fax=F" "Scan=T"]
Failed to resolve service 'Photosmart 7520 series [987CF3]' of type '_ipp._tcp' in domain 'local': Timeout reached
avahi-browse -rt _uscan._tcp
+ enp5s0 IPv4 Photosmart 7520 series [987CF3] _uscan._tcp local
+ lo IPv4 Photosmart 7520 series [987CF3] (USB) _uscan._tcp local
= lo IPv4 Photosmart 7520 series [987CF3] (USB) _uscan._tcp local
hostname = [Ancholme.local]
address = [127.0.0.1]
port = [60001]
txt = ["duplex=F" "is=platen,adf" "cs=color,grayscale" "UUID=1c852a4d-b800-1f08-abcd-a45d36987cf3" "adminurl=http://localhost:60001/#hId-pgAirPrint" "representation=http://localhost:60001/webApps/images/printer-small.png" "pdl=application/octet-stream,application/pdf,image/jpeg" "ty=Photosmart 7520 series" "rs=eSCL" "vers=2.0" "txtvers=1"]
Failed to resolve service 'Photosmart 7520 series [987CF3]' of type '_uscan._tcp' in domain 'local': Timeout reached

driverless
ipp://Photosmart%207520%20series%20%5B987CF3%5D%20(USB)._ipp._tcp.local/
ERROR: ippfind (PID 5503) stopped with status 2

I can't delete the printer via admin. It won't turn off, unless I unplug the power lead.

I tried to install the other driver, but got an error message.
I still get the same error message in HPLIP.

Regards
D

[brian_p]

Execute this command:

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lpadmin -p Photosmart7520 -v "ipp://Photosmart%207520%20series%20%5B987CF3%5D%20(USB)._ipp._tcp.local/" -E -m everywhere

Test printing with

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lp -d Photosmart7520 /etc/nsswitch.conf

How's that?

[David1293]

Hi
Thanks for taking the trouble to reply. I get the following:

lpadmin -p Photosmart7520 -v "ipp://Photosmart%207520%20series%20%5B987CF3%5D%20(USB)._ipp._tcp.local/" -E -m everywhere

lp -d Photosmart7520 /etc/nsswitch.conf
request id is Photosmart7520-4 (1 file(s))

The printer starts to print, but then leaves the paper half-way out.
I don't know if this tells you anything useful.

Regards
D

[brian_p]

Hi
Thanks for taking the trouble to reply. I get the following:

lpadmin -p Photosmart7520 -v "ipp://Photosmart%207520%20series%20%5B987CF3%5D%20(USB)._ipp._tcp.local/" -E -m everywhere

lp -d Photosmart7520 /etc/nsswitch.conf
request id is Photosmart7520-4 (1 file(s))

Both commands complete successfully.

The printer starts to print, but then leaves the paper half-way out.

A big step up from not printing .

I don't know if this tells you anything useful.

Have you tried printing from applications?

[David1293]

Hi
Thanks again for the reply. Yes, I tried printing from a LibreOffice Writer document.
It started to print, then stopped without completing.
I don't know if this helps. The printer is quite old, but it's not seen much use


Regards
D

[brian_p]

Hi
Thanks again for the reply. Yes, I tried printing from a LibreOffice Writer document.
It started to print, then stopped without completing.
I don't know if this helps. The printer is quite old, but it's not seen much use

I noticed the outputs you gave earlier had a few concerning lines:

ERROR: ippfind (PID 5503) stopped with status 2

Failed to resolve service 'Photosmart 7520 series [987CF3]' of type '_ipp._tcp' in domain 'local': Timeout reached

These appear to be communication issues, but the cause might not be easy to track down. Run these commands a few times:

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ippfind -T 5

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ippfind

[David1293]

Hi
Thanks again for replying. I get the following:
ippfind -T 5
ipp://Ancholme.local:60001/ipp/print

ippfind
ipp://Ancholme.local:60001/ipp/print

I'm a bit lost, here.

Regards
D