No Sound in Win, LM or LIve

[7heaven]

I recently had a boot issue so I used timeshift to get my system back up and running. the problem now is I have no sound at all. I have a dual boot PC with windows 11 and LM 21.1 now, was 21 but since I couldn't seem to find another snapshot with sound working I upgraded from 21 to 21.1 hoping it might help.

There is no sound in windows, LM or in a live session and I have exhausted all remedies I could find, pulse audio and alsa mixer didn't work so I have no idea what else to try.

Any and all help is welcome!

Code: Select all

System:
  Kernel: 5.15.0-72-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.6.8
    tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Micro-Star product: MS-7D20 v: 1.0 serial: <superuser required>
  Mobo: Micro-Star model: B560M-A PRO (MS-7D20) v: 1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: 2.60 date: 07/14/2022
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 Plus serial: <filter>
    charge: 55% (should be ignored) status: Discharging
CPU:
  Info: 6-core model: Intel Core i5-10400F bits: 64 type: MT MCP arch: Comet Lake rev: 3 cache:
    L1: 384 KiB L2: 1.5 MiB L3: 12 MiB
  Speed (MHz): avg: 800 min/max: 800/4300 cores: 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800
    7: 800 8: 800 9: 800 10: 800 11: 800 12: 800 bogomips: 69597
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA TU116 [GeForce GTX 1660 SUPER] vendor: ASUSTeK driver: nouveau v: kernel pcie:
    speed: 2.5 GT/s lanes: 16 ports: active: HDMI-A-1 empty: DP-1,DVI-D-1 bus-ID: 01:00.0
    chip-ID: 10de:21c4
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: nouveau display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96
  Monitor-1: HDMI-1 mapped: HDMI-A-1 model: ASUS VA27EHE res: 1920x1080 dpi: 82
    diag: 686mm (27")
  OpenGL: renderer: NV168 v: 4.3 Mesa 22.2.5 direct render: Yes
Audio:
  Device-1: Intel vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
    chip-ID: 8086:f0c8
  Device-2: NVIDIA TU116 High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
    pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:1aeb
  Sound Server-1: ALSA v: k5.15.0-72-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: no
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8125 2.5GbE vendor: Micro-Star MSI driver: r8169 v: kernel pcie:
    speed: 5 GT/s lanes: 1 port: 3000 bus-ID: 03:00.0 chip-ID: 10ec:8125
  IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 912.89 GiB used: 130.1 GiB (14.3%)
  ID-1: /dev/nvme0n1 vendor: Kingston model: SNVS500G size: 465.76 GiB speed: 31.6 Gb/s lanes: 4
    serial: <filter> temp: 40.9 C
  ID-2: /dev/sda vendor: Kingston model: SA400S37480G size: 447.13 GiB speed: 6.0 Gb/s
    serial: <filter>
Partition:
  ID-1: / size: 439.04 GiB used: 130.06 GiB (29.6%) fs: ext4 dev: /dev/sda1
  ID-2: /boot/efi size: 96 MiB used: 35 MiB (36.4%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
Sensors:
  System Temperatures: cpu: 27.8 C mobo: N/A gpu: nouveau temp: 41.0 C
  Fan Speeds (RPM): N/A gpu: nouveau fan: 1166
Repos:
  Packages: 2331 apt: 2317 flatpak: 14
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com vera main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 280 Uptime: 7m Memory: 15.52 GiB used: 1.48 GiB (9.6%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.3.0 alt: 11/12 Client: Cinnamon v: 5.6.8 inxi: 3.3.13

[SMG]

There is no sound in windows, LM or in a live session

What was the boot issue you had?

Your system needs pulseaudio to be running to have sound and it is not running. However, that should have no effect on whether or not there is sound in Windows or in a live session. You might want to boot to a live session and see if it shows pulseaudio running.

Audio:
Device-1: Intel vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
chip-ID: 8086:f0c8
Device-2: NVIDIA TU116 High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:1aeb
Sound Server-1: ALSA v: k5.15.0-72-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: no
Sound Server-3: PipeWire v: 0.3.48 running: yes

Is there a setting in your computer's BIOS/UEFI related to sound that might have somehow changed?

[7heaven]

Thanks for responding!

Here is the link to my boot issue and just to clarify a little my screen was back and prompting for user name and password but after inputting these it just gave me a command prompt like using the terminal:

viewtopic.php?t=397460

Pulse audio is running in a live session and the only audio control I see in the UEFI settings is HD Audio Control and that is turned on.

Also I tried another system snap shot that at first I was reluctant to try as it was from the beginning of march but went ahead and tried it any way (still no sound) so here is the updated system info:

Code: Select all

System:
  Kernel: 5.15.0-73-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.4.12
    tk: GTK 3.24.33 wm: Mutter dm: LightDM Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Micro-Star product: MS-7D20 v: 1.0 serial: <superuser required>
  Mobo: Micro-Star model: B560M-A PRO (MS-7D20) v: 1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: 2.60 date: 07/14/2022
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 Plus serial: <filter>
    charge: 55% (should be ignored) status: Discharging
CPU:
  Info: 6-core model: Intel Core i5-10400F bits: 64 type: MT MCP arch: Comet Lake rev: 3 cache:
    L1: 384 KiB L2: 1.5 MiB L3: 12 MiB
  Speed (MHz): avg: 939 high: 2469 min/max: 800/4300 cores: 1: 800 2: 800 3: 800 4: 800 5: 800
    6: 800 7: 800 8: 800 9: 800 10: 2469 11: 800 12: 800 bogomips: 69597
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA TU116 [GeForce GTX 1660 SUPER] vendor: ASUSTeK driver: nouveau v: kernel pcie:
    speed: 2.5 GT/s lanes: 16 ports: active: HDMI-A-1 empty: DP-1,DVI-D-1 bus-ID: 01:00.0
    chip-ID: 10de:21c4
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: nouveau display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96
  Monitor-1: HDMI-1 mapped: HDMI-A-1 model: ASUS VA27EHE res: 1920x1080 dpi: 82
    diag: 686mm (27")
  OpenGL: renderer: NV168 v: 4.3 Mesa 22.2.5 direct render: Yes
Audio:
  Device-1: Intel vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
    chip-ID: 8086:f0c8
  Device-2: NVIDIA TU116 High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
    pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:1aeb
  Sound Server-1: ALSA v: k5.15.0-73-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8125 2.5GbE vendor: Micro-Star MSI driver: r8169 v: kernel pcie:
    speed: 5 GT/s lanes: 1 port: 3000 bus-ID: 03:00.0 chip-ID: 10ec:8125
  IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 942.14 GiB used: 184.07 GiB (19.5%)
  ID-1: /dev/nvme0n1 vendor: Kingston model: SNVS500G size: 465.76 GiB speed: 31.6 Gb/s lanes: 4
    serial: <filter> temp: 36.9 C
  ID-2: /dev/sda vendor: Kingston model: SA400S37480G size: 447.13 GiB speed: 6.0 Gb/s
    serial: <filter>
  ID-3: /dev/sdb type: USB vendor: Lexar model: JumpDrive size: 29.25 GiB serial: <filter>
Partition:
  ID-1: / size: 439.04 GiB used: 174.45 GiB (39.7%) fs: ext4 dev: /dev/sda1
  ID-2: /boot/efi size: 96 MiB used: 35 MiB (36.4%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
Sensors:
  System Temperatures: cpu: 27.8 C mobo: N/A gpu: nouveau temp: 36.0 C
  Fan Speeds (RPM): N/A gpu: nouveau fan: 1003
Repos:
  Packages: 2775 apt: 2750 flatpak: 25
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
    1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https: //brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https: //mirror.csclub.uwaterloo.ca/linuxmint-packages vanessa main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 287 Uptime: 10m Memory: 15.52 GiB used: 1.31 GiB (8.5%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.3.0 alt: 11/12 Client: Cinnamon v: 5.4.12 inxi: 3.3.13

[stevengarland]

How about a simple switch or Fn key

[SMG]

Here is the link to my boot issue and just to clarify a little my screen was back and prompting for user name and password but after inputting these it just gave me a command prompt like using the terminal:

viewtopic.php?t=397460

Is that problem now resolved completely? Your boot repair log seemed to indicate that something happened to the /efi/boot partition. If you restored to the snapshot and had it restore your boot as well, then I think you should be back to whatever you had before you had the problem. (I don't normally handle those types of issues so I'm not positive.)

Also I tried another system snap shot that at first I was reluctant to try as it was from the beginning of march but went ahead and tried it any way (still no sound) so here is the updated system info:

That also shows pulseaudio running. This is really starting to sound like a hardware related issue.

Have you checked any hardware-related switches/keys as stevengarland suggested?

What is the output of aplay -l?

Do you usually get sound from desktop speakers or through speakers on your monitor (if your monitor has speakers)?

If this is the correct link Support For B560M-A PRO, there is a newer BIOS/UEFI available. Version 2.70 indicates - Update CPU Micro code.
Machine:
Type: Desktop System: Micro-Star product: MS-7D20 v: 1.0 serial: <superuser required>
Mobo: Micro-Star model: B560M-A PRO (MS-7D20) v: 1.0 serial: <superuser required>
UEFI: American Megatrends LLC. v: 2.60 date: 07/14/2022

I don't have any reason to suspect it will help with this issue, but that sounds like an update you would want to have.