Simple Scan suddenly can't find my scanner [Solved]

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fstjohn
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Level 5
Posts: 535
Joined: Fri Jan 02, 2015 3:21 pm
Location: The beautiful North Georgia mountains

Simple Scan suddenly can't find my scanner [Solved]

Post by fstjohn »

I have an HP Officejet 4650, an all-in-one print/scan/fax. Up until today it's worked perfectly for years. Suddenly SimpleScan can't find the scanner. I can do a copy from the printer touch screen, I can print from the computer, but the scanner can't be found. Any suggestions?

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System:
  Kernel: 5.15.0-94-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 5.8.4
    tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.2 Victoria
    base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Dell product: OptiPlex 7010 v: 01 serial: <superuser required> Chassis:
    type: 6 serial: <superuser required>
  Mobo: Dell model: 0GY6Y8 v: A02 serial: <superuser required> UEFI: Dell v: A28
    date: 02/22/2018
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: Discharging
CPU:
  Info: quad core model: Intel Core i5-3470 bits: 64 type: MCP smt: <unsupported> arch: Ivy Bridge
    rev: 9 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
  Speed (MHz): avg: 3448 high: 3497 min/max: 1600/3600 cores: 1: 3426 2: 3497 3: 3432 4: 3437
    bogomips: 25541
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Xeon E3-1200 v2/3rd Gen Core processor Graphics vendor: Dell driver: i915
    v: kernel ports: active: DP-1,HDMI-A-2 empty: DP-2,HDMI-A-1,VGA-1 bus-ID: 00:02.0
    chip-ID: 8086:0152 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 2966x900 s-dpi: 96 s-size: 784x238mm (30.9x9.4") s-diag: 819mm (32.3")
  Monitor-1: DP-1 pos: primary,left model: Acer P186H serial: <filter> res: 1366x768 hz: 60
    dpi: 85 size: 410x230mm (16.1x9.1") diag: 470mm (18.5") modes: max: 1366x768 min: 720x400
  Monitor-2: HDMI-2 mapped: HDMI-A-2 pos: right model: Hannspree HL203DPB serial: <filter>
    res: 1600x900 hz: 60 dpi: 92 size: 443x249mm (17.4x9.8") diag: 508mm (20") modes: max: 1600x900
    min: 720x400
  OpenGL: renderer: Mesa Intel HD Graphics 2500 (IVB GT1) v: 4.2 Mesa 23.2.1-1ubuntu3.1~22.04.2
    direct render: Yes
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: Dell driver: snd_hda_intel
    v: kernel bus-ID: 00:1b.0 chip-ID: 8086:1e20 class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-94-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel 82579LM Gigabit Network vendor: Dell driver: e1000e v: kernel port: f080
    bus-ID: 00:19.0 chip-ID: 8086:1502 class-ID: 0200
  IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
  Device-2: Realtek RTL88x2bu [AC1200 Techkey] type: USB driver: rtl88x2bu bus-ID: 2-1.6:3
    chip-ID: 0bda:b812 class-ID: 0000 serial: <filter>
  IF: wlx54ef33f861df state: up mac: <filter>
  IF-ID-1: wgpia0 state: unknown speed: N/A duplex: N/A mac: N/A
Bluetooth:
  Device-1: Edimax Bluetooth Adapter type: USB driver: btusb v: 0.8 bus-ID: 1-1.4:9
    chip-ID: 7392:c611 class-ID: e001 serial: <filter>
  Report: hciconfig ID: hci0 rfk-id: 2 state: up address: <filter> bt-v: 3.0 lmp-v: 5.1
    sub-v: 8761 hci-v: 5.1 rev: b
Drives:
  Local Storage: total: 3.4 TiB used: 1.96 TiB (57.7%)
  ID-1: /dev/sda vendor: Kingston model: SV300S37A240G size: 223.57 GiB speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: BBF0 scheme: GPT
  ID-2: /dev/sdb vendor: Hitachi model: HUA722010ALA330 size: 931.51 GiB speed: 3.0 Gb/s
    type: HDD rpm: 7200 serial: <filter> rev: NS01 scheme: MBR
  ID-3: /dev/sdc vendor: Western Digital model: WD1003FBYX-01Y7B1 size: 931.51 GiB
    speed: 3.0 Gb/s type: HDD rpm: 7200 serial: <filter> rev: 1V02 scheme: MBR
  ID-4: /dev/sdd type: USB model: External USB 3.0 size: 465.76 GiB type: N/A serial: <filter>
    rev: 0204 scheme: MBR
  ID-5: /dev/sde type: USB vendor: Samsung model: HD103SI size: 931.51 GiB type: N/A
    serial: <filter> scheme: MBR
Partition:
  ID-1: / size: 218.51 GiB used: 79.88 GiB (36.6%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1
Swap:
  Alert: No swap data was found.
USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 3 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0 speed: 480 Mb/s
    chip-ID: 8087:0024 class-ID: 0900
  Device-1: 1-1.1:10 info: HP OfficeJet 4650 series type: Printer driver: N/A interfaces: 4
    rev: 2.0 speed: 480 Mb/s power: 2mA chip-ID: 03f0:d911 class-ID: 0701 serial: <filter>
  Hub-3: 1-1.2:4 info: Terminus FE 2.1 7-port Hub ports: 7 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 1a40:0201 class-ID: 0900
  Hub-4: 1-1.2.1:6 info: Terminus Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 1a40:0101 class-ID: 0900
  Device-1: 1-1.2.1.2:8 info: Logitech Unifying Receiver type: Mouse,HID
    driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c52f class-ID: 0300
  Device-2: 1-1.2.5:11 info: Dell Model L100 Keyboard type: Keyboard driver: hid-generic,usbhid
    interfaces: 1 rev: 1.1 speed: 1.5 Mb/s power: 70mA chip-ID: 413c:2105 class-ID: 0301
  Device-3: 1-1.4:9 info: Edimax Bluetooth Adapter type: Bluetooth driver: btusb interfaces: 2
    rev: 1.1 speed: 12 Mb/s power: 500mA chip-ID: 7392:c611 class-ID: e001 serial: <filter>
  Hub-5: 2-0:1 info: Full speed or root hub ports: 3 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-6: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0 speed: 480 Mb/s
    chip-ID: 8087:0024 class-ID: 0900
  Device-1: 2-1.6:3 info: Realtek RTL88x2bu [AC1200 Techkey] type: Network driver: rtl88x2bu
    interfaces: 1 rev: 2.1 speed: 480 Mb/s power: 500mA chip-ID: 0bda:b812 class-ID: 0000
    serial: <filter>
  Hub-7: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-8: 3-4:2 info: VIA Labs USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 2109:2817
    class-ID: 0900
  Device-1: 3-4.2:3 info: Iomega USB to ATA/ATAPI bridge type: Mass Storage driver: usb-storage
    interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 2mA chip-ID: 059b:0475 class-ID: 0806
    serial: <filter>
  Hub-9: 3-4.3:4 info: VIA Labs USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 2109:2817
    class-ID: 0900
  Hub-10: 4-0:1 info: Super-speed hub ports: 4 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
  Hub-11: 4-4:3 info: VIA Labs USB3.0 Hub ports: 4 rev: 3.2 speed: 5 Gb/s chip-ID: 2109:0817
    class-ID: 0900
  Device-1: 4-4.1:5 info: JMS578 based SATA bridge type: Mass Storage driver: uas interfaces: 1
    rev: 3.0 speed: 5 Gb/s power: 896mA chip-ID: 0080:a001 class-ID: 0806 serial: <filter>
  Hub-12: 4-4.3:4 info: VIA Labs USB3.0 Hub ports: 4 rev: 3.2 speed: 5 Gb/s chip-ID: 2109:0817
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 29.8 C mobo: 27.8 C
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2610 apt: 2518 flatpak: 66 snap: 26
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/alessandro-strada-ppa-jammy.list
    1: deb [arch=amd64 signed-by=/etc/apt/keyrings/alessandro-strada-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/alessandro-strada/ppa/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/brostrend.list
    1: deb https: //linux.brostrend.com stable main previous
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list
    1: deb [arch=amd64] http: //dl.google.com/linux/earth/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/home:hawkeye116477:waterfox.list
    1: deb http: //download.opensuse.org/repositories/home:/hawkeye116477:/waterfox/xUbuntu_22.04/ /
  Active apt repos in: /etc/apt/sources.list.d/megasync.list
    1: deb [signed-by=/usr/share/keyrings/meganz-archive-keyring.gpg] https: //mega.nz/linux/repo/xUbuntu_22.04/ ./
  Active apt repos in: /etc/apt/sources.list.d/microsoft-edge.list
    1: deb [arch=amd64] https: //packages.microsoft.com/repos/edge/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //mirrors.usinternet.com/mint/packages victoria main upstream import backport
    2: deb http: //mirrors.advancedhosters.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //mirrors.advancedhosters.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //mirrors.advancedhosters.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/signal-xenial.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/signal-desktop-keyring.gpg] https: //updates.signal.org/desktop/apt xenial main
  Active apt repos in: /etc/apt/sources.list.d/team-xbmc-ppa-jammy.list
    1: deb [arch=amd64 signed-by=/etc/apt/keyrings/team-xbmc-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/team-xbmc/ppa/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/teejee2008-ppa-jammy.list
    1: deb [arch=amd64 signed-by=/etc/apt/keyrings/teejee2008-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/teejee2008/ppa/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/teejeetech-aptik.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/teejeetech-aptik-keyring.gpg] https: //packages.teejeetech.com/aptik/0/lFQRFOa22d/ubuntu/jammy/amd64 stable main
  Active apt repos in: /etc/apt/sources.list.d/teejeetech-baqpaq.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/teejeetech-baqpaq-keyring.gpg] https: //packages.teejeetech.com/baqpaq/qhUl8BW9gD/ubuntu/jammy/amd64 stable main
  Active apt repos in: /etc/apt/sources.list.d/teejeetech-homi.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/teejeetech-homi-keyring.gpg] https: //packages.teejeetech.com/homi/cfCnaJ71ffJuwfZ/ubuntu/jammy/amd64 stable main
  Active apt repos in: /etc/apt/sources.list.d/ubuntu-mozilla-daily-ppa-jammy.list
    1: deb [arch=amd64 signed-by=/etc/apt/keyrings/ubuntu-mozilla-daily-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/ubuntu-mozilla-daily/ppa/ubuntu jammy main
Info:
  Processes: 292 Uptime: 1d 22h 7m wakeups: 148 Memory: 15.53 GiB used: 4.27 GiB (27.5%)
  Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12
  Client: Unknown python3.10 client inxi: 3.3.13
Last edited by fstjohn on Sat Feb 24, 2024 8:04 pm, edited 1 time in total.
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User avatar
fstjohn
Level 5
Level 5
Posts: 535
Joined: Fri Jan 02, 2015 3:21 pm
Location: The beautiful North Georgia mountains

Re: Simple Scan suddenly can't find my scanner

Post by fstjohn »

Solved with a system boot.
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