New USB external HDD not showing on Disks – What am I doing wrong .

[Papaya]

I am running Linux Mint Version 21.2 Cinnamon on my Dell laptop ( Intel Core i5 ) and I just purchased a new Seagate Backup Plus 2TB USB HDD. When I plug the new Seagate 2TB USB HDD into the laptop , the small light on the Seagate case starts to flash , and then stops . When I look at the ‘’ Disks ‘’ it only shows the laptops internal HDD and the new Seagate 2TB USB HDD is not shown . If I start GParted the only HDD shown is the laptops internal one and the new Seagate 2TB USB HDD is not shown.

The new Seagate Backup Plus 2TB USB HDD instructions make no mention of it being encrypted in any way .

Any suggestions or advice please on how to get the new Seagate Backup Plus 2TB USB HDD to show up on my laptop.


Thanks

.

[GELvdH]

I have not used a Seagate HDD in several years but they used to have a program on them for istallation and formating.

[JerryF]

Do you have it connected with the USB cable that came with it?

Also, are you using a USB 2 or USB 3 port on the laptop?

While the Seagate is plugged in, please provide the output of these command:

Code: Select all

lsusb

Code: Select all

lsblk

Also, when asking for help, always provide system information as stated in "how to get help":

Open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane.

Click the Copy button and then paste the results into a reply window here so we can see how Linux Mint views your hardware.

No need to use code tags because System Information copy button already inserts the tags when you paste.

[Papaya]

Thanks

When I plug in the new Seagate Backup Plus 2TB USB HDD into the laptop , it shows on the '' Disks '' but then disappears very quickly .

The results from the terminal command ....lsusb ......are shown below

https://imgur.com/a/z5I4iRe


The results from the terminal command .... lsblk ..... are shown below

https://imgur.com/a/CnI31sE

The laptop is running Linux Mint but is named windowspc@ .

The laptops System Report is shown below .................

System: [ START ]

Kernel: 5.15.0-88-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 5.8.4

tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.2 Victoria base: Ubuntu 22.04 jammy

Machine:

Type: Laptop System: Dell product: Inspiron 15-7568 v: N/A serial: <superuser required> Chassis:

type: 9 serial: <superuser required>

Mobo: Dell model: 0M5YMV v: A00 serial: <superuser required> UEFI: Dell v: 1.20.0

date: 05/15/2018

Battery:

ID-1: BAT0 charge: 28.2 Wh (100.0%) condition: 28.2/43.8 Wh (64.4%) volts: 12.4 min: 11.1

model: LGC-LGC3.95 DELL 92NCT5B serial: <filter> status: Full

CPU:

Info: dual core model: Intel Core i5-6200U bits: 64 type: MT MCP arch: Skylake rev: 3 cache:

L1: 128 KiB L2: 512 KiB L3: 3 MiB

Speed (MHz): avg: 894 high: 900 min/max: 400/2800 cores: 1: 900 2: 900 3: 900 4: 879

bogomips: 19200

Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx

Graphics:

Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Dell driver: i915 v: kernel ports:

active: eDP-1 empty: HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:1916

Device-2: Sunplus Innovation Integrated_Webcam_HD type: USB driver: uvcvideo bus-ID: 1-5:5

chip-ID: 1bcf:28aa

Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa

gpu: i915 display-ID: :0 screens: 1

Screen-1: 0 s-res: 1920x1080 s-dpi: 96

Monitor-1: eDP-1 model: LG res: 1920x1080 dpi: 142 diag: 395mm (15.5")

OpenGL: renderer: Mesa Intel HD Graphics 520 (SKL GT2) v: 4.6 Mesa 22.2.5 direct render: Yes

Audio:

Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel v: kernel

bus-ID: 00:1f.3 chip-ID: 8086:9d70

Sound Server-1: ALSA v: k5.15.0-88-generic running: yes

Sound Server-2: PulseAudio v: 15.99.1 running: yes

Sound Server-3: PipeWire v: 0.3.48 running: yes

Network:

Device-1: Intel Wireless 3165 driver: iwlwifi v: kernel pcie: speed: 2.5 GT/s lanes: 1

bus-ID: 01:00.0 chip-ID: 8086:3165

IF: wlp1s0 state: down mac: <filter>

Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 bus-ID: 2-3:3

chip-ID: 0bda:8153

IF: enx00e04c7040d3 state: up speed: 100 Mbps duplex: full mac: <filter>

IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A

Bluetooth:

Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-8:8

chip-ID: 8087:0a2a

Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 2.1 lmp-v: 4.2

sub-v: 1000

Drives:

Local Storage: total: 931.51 GiB used: 75.46 GiB (8.1%)

ID-1: /dev/sda vendor: Toshiba model: MQ01ABD100M size: 931.51 GiB speed: 6.0 Gb/s

serial: <filter>

Partition:

ID-1: / size: 915.32 GiB used: 75.45 GiB (8.2%) fs: ext4 dev: /dev/sda3

ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda2

Swap:

ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile

USB:

Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s

chip-ID: 1d6b:0002

Hub-2: 1-1:33 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 05e3:0610

Device-1: 1-1.2:34 info: China Resource Semico USB Keyboard type: Keyboard,HID

driver: hid-generic,usbhid rev: 1.1 speed: 1.5 Mb/s chip-ID: 1a2c:0b2a

Device-2: 1-1.3:35 info: Silicon Labs USB OPTICAL MOUSE type: Mouse driver: hid-generic,usbhid

rev: 2.0 speed: 1.5 Mb/s chip-ID: 10c4:8108

Device-3: 1-4:3 info: STMicro Sensor Hub type: HID driver: hid-sensor-hub,usbhid rev: 2.0

speed: 12 Mb/s chip-ID: 0483:91d1

Device-4: 1-5:5 info: Sunplus Innovation Integrated_Webcam_HD type: Video driver: uvcvideo

rev: 2.0 speed: 480 Mb/s chip-ID: 1bcf:28aa

Device-5: 1-7:7 info: Wacom Pen and multitouch sensor type: HID driver: usbhid,wacom rev: 2.0

speed: 12 Mb/s chip-ID: 056a:480d

Device-6: 1-8:8 info: Intel Bluetooth wireless interface type: Bluetooth driver: btusb

rev: 2.0 speed: 12 Mb/s chip-ID: 8087:0a2a

Hub-3: 2-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003

Device-1: 2-2:13

info: ASMedia ASM1051E SATA 6Gb/s bridge ASM1053E ASM1153 3Gb/s ASM1153E bridge

type: Mass Storage driver: usb-storage rev: 3.0 speed: 5 Gb/s chip-ID: 174c:55aa

Device-2: 2-3:3 info: Realtek RTL8153 Gigabit Ethernet Adapter type: Network driver: r8152

rev: 3.0 speed: 5 Gb/s chip-ID: 0bda:8153

Sensors:

System Temperatures: cpu: 43.0 C mobo: 40.0 C sodimm: SODIMM C

Fan Speeds (RPM): cpu: 0

Repos:

Packages: 2216 apt: 2200 flatpak: 16

No active apt repos in: /etc/apt/sources.list

Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list

1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https: //brave-browser-apt-release.s3.brave.com/ stable main

Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list

1: deb http: //packages.linuxmint.com victoria main upstream import backport

2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse

3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse

4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse

5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse

Active apt repos in: /etc/apt/sources.list.d/vivaldi.list

1: deb [arch=amd64] https: //repo.vivaldi.com/stable/deb/ stable main

Info:

Processes: 232 Uptime: 53m Memory: 7.61 GiB used: 1.38 GiB (18.1%) Init: systemd v: 249

runlevel: 5 Compilers: gcc: 11.3.0 alt: 11/12 Client: Unknown python3.10 client inxi: 3.3.13

[ END ]

Do you have it connected with the USB cable that came with it? = Yes

Also, are you using a USB 2 or USB 3 port on the laptop? = Not sure .

I hope the above helps


.

[JerryF]

When posting information from Terminal, please copy and paste the text into your post instead of uploading it to an image website. It makes it much easier for members to view everything at the same time.

Here's how:
How to post results from Terminal commands to a post in the forum:

In Terminal, click and drag the cursor from the beginning of the output and scroll to the end. Don't use the Select All from the Edit menu because that only selects what is showing on screen.

Then, copy the results of the command from the Terminal by Shift+Ctrl+C or from the menu, Edit, Copy.

In a forum post, click the </> button from the mini toolbar that can be found above the text box where you type your reply.

Code tags [code][/code] will be inserted. Place your cursor between the code tags and paste the results of the command between the tags.

Example: [code]copied results[/code].

Pasting can be done by Ctrl+V or right-click, Paste.

Thanks!

Also, when posting the System Information, please post without altering the text, which will show up like this:

Code: Select all

System:
	Kernel: 5.15.0-88-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 5.8.4
	tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.2 Victoria base: Ubuntu 22.04 jammy
Machine:
	Type: Laptop System: Dell product: Inspiron 15-7568 v: N/A serial: <superuser required> Chassis:
	type: 9 serial: <superuser required>
	Mobo: Dell model: 0M5YMV v: A00 serial: <superuser required> UEFI: Dell v: 1.20.0
	date: 05/15/2018
Battery:
	ID-1: BAT0 charge: 28.2 Wh (100.0%) condition: 28.2/43.8 Wh (64.4%) volts: 12.4 min: 11.1
	model: LGC-LGC3.95 DELL 92NCT5B serial: <filter> status: Full
CPU:
	Info: dual core model: Intel Core i5-6200U bits: 64 type: MT MCP arch: Skylake rev: 3 cache:
	L1: 128 KiB L2: 512 KiB L3: 3 MiB
	Speed (MHz): avg: 894 high: 900 min/max: 400/2800 cores: 1: 900 2: 900 3: 900 4: 879
	bogomips: 19200
	Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
	Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Dell driver: i915 v: kernel ports:
	active: eDP-1 empty: HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:1916
	Device-2: Sunplus Innovation Integrated_Webcam_HD type: USB driver: uvcvideo bus-ID: 1-5:5
	chip-ID: 1bcf:28aa
	Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
	gpu: i915 display-ID: :0 screens: 1
	Screen-1: 0 s-res: 1920x1080 s-dpi: 96
	Monitor-1: eDP-1 model: LG res: 1920x1080 dpi: 142 diag: 395mm (15.5")
	OpenGL: renderer: Mesa Intel HD Graphics 520 (SKL GT2) v: 4.6 Mesa 22.2.5 direct render: Yes
Audio:
	Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel v: kernel
	bus-ID: 00:1f.3 chip-ID: 8086:9d70
	Sound Server-1: ALSA v: k5.15.0-88-generic running: yes
	Sound Server-2: PulseAudio v: 15.99.1 running: yes
	Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
	Device-1: Intel Wireless 3165 driver: iwlwifi v: kernel pcie: speed: 2.5 GT/s lanes: 1
	bus-ID: 01:00.0 chip-ID: 8086:3165
	IF: wlp1s0 state: down mac: <filter>
	Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 bus-ID: 2-3:3
	chip-ID: 0bda:8153
	IF: enx00e04c7040d3 state: up speed: 100 Mbps duplex: full mac: <filter>
	IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A
	Bluetooth:
	Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-8:8
	chip-ID: 8087:0a2a
	Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 2.1 lmp-v: 4.2
	sub-v: 1000
	Drives:
	Local Storage: total: 931.51 GiB used: 75.46 GiB (8.1%)
	ID-1: /dev/sda vendor: Toshiba model: MQ01ABD100M size: 931.51 GiB speed: 6.0 Gb/s
	serial: <filter>
	Partition:
	ID-1: / size: 915.32 GiB used: 75.45 GiB (8.2%) fs: ext4 dev: /dev/sda3
	ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda2
	Swap:
	ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
	Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
	chip-ID: 1d6b:0002
	Hub-2: 1-1:33 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 05e3:0610
	Device-1: 1-1.2:34 info: China Resource Semico USB Keyboard type: Keyboard,HID
	driver: hid-generic,usbhid rev: 1.1 speed: 1.5 Mb/s chip-ID: 1a2c:0b2a
	Device-2: 1-1.3:35 info: Silicon Labs USB OPTICAL MOUSE type: Mouse driver: hid-generic,usbhid
	rev: 2.0 speed: 1.5 Mb/s chip-ID: 10c4:8108
	Device-3: 1-4:3 info: STMicro Sensor Hub type: HID driver: hid-sensor-hub,usbhid rev: 2.0
	speed: 12 Mb/s chip-ID: 0483:91d1
	Device-4: 1-5:5 info: Sunplus Innovation Integrated_Webcam_HD type: Video driver: uvcvideo
	rev: 2.0 speed: 480 Mb/s chip-ID: 1bcf:28aa
	Device-5: 1-7:7 info: Wacom Pen and multitouch sensor type: HID driver: usbhid,wacom rev: 2.0
	speed: 12 Mb/s chip-ID: 056a:480d
	Device-6: 1-8:8 info: Intel Bluetooth wireless interface type: Bluetooth driver: btusb
	rev: 2.0 speed: 12 Mb/s chip-ID: 8087:0a2a
	Hub-3: 2-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
	Device-1: 2-2:13
	info: ASMedia ASM1051E SATA 6Gb/s bridge ASM1053E ASM1153 3Gb/s ASM1153E bridge
	type: Mass Storage driver: usb-storage rev: 3.0 speed: 5 Gb/s chip-ID: 174c:55aa
	Device-2: 2-3:3 info: Realtek RTL8153 Gigabit Ethernet Adapter type: Network driver: r8152
	rev: 3.0 speed: 5 Gb/s chip-ID: 0bda:8153
	Sensors:
	System Temperatures: cpu: 43.0 C mobo: 40.0 C sodimm: SODIMM C
	Fan Speeds (RPM): cpu: 0
Repos:
	Packages: 2216 apt: 2200 flatpak: 16
	No active apt repos in: /etc/apt/sources.list
	Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
	1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https: //brave-browser-apt-release.s3.brave.com/ stable main
	Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
	1: deb http: //packages.linuxmint.com victoria main upstream import backport
	2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
	3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
	4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
	5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
	Active apt repos in: /etc/apt/sources.list.d/vivaldi.list
	1: deb [arch=amd64] https: //repo.vivaldi.com/stable/deb/ stable main
Info:
	Processes: 232 Uptime: 53m Memory: 7.61 GiB used: 1.38 GiB (18.1%) Init: systemd v: 249
	runlevel: 5 Compilers: gcc: 11.3.0 alt: 11/12 Client: Unknown python3.10 client inxi: 3.3.13

Hmmm...neither of those first two commands show the disk.

Are you plugging into a USB port directly or a USB hub?

I had a similar problem with mine. They weren't getting enough power.

The laptop is running Linux Mint but is named windowspc@ .

P.S. Don't worry about the name of the computer when in Linux. You can change that with this command:

Code: Select all

hostnamectl set-hostname your_new_name

where your_new_name is what you want to use.

[coffee412]

Just to chime in here....

What I find helpful is to open up a term window and view the log file in real time. Then plug in the drive and watch the discovery and mounting of the drive plus any errors.

So,

Open term window.
Type in:

Code: Select all

sudo tail -f /var/log/syslog

Then plug in the external drive and watch the log file. This might provide a good clue to what is going on.