My Resolution and screen refresh are broken how do i fix it?

[MinosPrime]

My laptop has 1920x1080 144hz screen but it displays as 1024x768 76hz i tried updating kernel and it didin't work

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System:
  Kernel: 6.5.0-26-generic x86_64 bits: 64 compiler: N/A
    Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0
    Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: MONSTER product: TULPAR T5 V23.1 v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: MONSTER model: TULPAR T5 V23.1 serial: <superuser required>
    UEFI: INSYDE v: 1.07.16RFO date: 05/19/2023
Battery:
  ID-1: BAT0 charge: 56.1 Wh (79.6%) condition: 70.5/70.1 Wh (100.6%)
    volts: 16.5 min: 15.4 model: Notebook BAT type: Li-ion serial: <filter>
    status: Not charging
CPU:
  Info: 14-core (6-mt/8-st) model: 13th Gen Intel Core i5-13500HX bits: 64
    type: MST AMCP smt: enabled arch: N/A rev: 2 cache: L1: 1.2 MiB
    L2: 11.5 MiB L3: 24 MiB
  Speed (MHz): avg: 1073 high: 1226 min/max: 800/4700:3500 cores: 1: 1033
    2: 1028 3: 1211 4: 1037 5: 1042 6: 1042 7: 1041 8: 1041 9: 1039 10: 1039
    11: 1044 12: 1044 13: 1047 14: 1159 15: 1226 16: 1218 17: 1047 18: 1047
    19: 1047 20: 1047 bogomips: 107520
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA vendor: CLEVO/KAPOK driver: N/A pcie: speed: 2.5 GT/s
    lanes: 8 bus-ID: 01:00.0 chip-ID: 10de:28a0 class-ID: 0300
  Device-2: Acer BisonCam NB Pro type: USB driver: uvcvideo bus-ID: 1-11:4
    chip-ID: 5986:9102 class-ID: 0e02
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: nouveau,vesa
    unloaded: fbdev,modesetting gpu: N/A display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1024x768 s-dpi: 96 s-size: 271x203mm (10.7x8.0")
    s-diag: 339mm (13.3")
  Monitor-1: default res: 1024x768 hz: 76 size: N/A
  OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits)
    v: 4.5 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
  Device-1: Intel vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel
    bus-ID: 00:1f.3 chip-ID: 8086:7a50 class-ID: 0401
  Device-2: NVIDIA driver: snd_hda_intel v: kernel pcie: speed: 2.5 GT/s
    lanes: 8 bus-ID: 01:00.1 chip-ID: 10de:22be class-ID: 0403
  Device-3: JMTek LLC. PUSAT 7.1 HEADSET LITE type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 1-2:3 chip-ID: 0c76:1694
    class-ID: 0300 serial: <filter>
  Sound Server-1: ALSA v: k6.5.0-26-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 00:14.3
    chip-ID: 8086:7a70 class-ID: 0280
  IF: wlp0s20f3 state: down mac: <filter>
  Device-2: Intel vendor: CLEVO/KAPOK driver: e1000e v: kernel port: N/A
    bus-ID: 00:1f.6 chip-ID: 8086:0dc8 class-ID: 0200
  IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 1-14:5
    chip-ID: 8087:0033 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
Drives:
  Local Storage: total: 953.87 GiB used: 57.74 GiB (6.1%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZVL41T0HBLB-00B07
    size: 953.87 GiB speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: HXC7002Q temp: 45.9 C scheme: GPT
Partition:
  ID-1: / size: 82.52 GiB used: 28.85 GiB (35.0%) fs: ext4
    dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 256 MiB used: 32.7 MiB (12.8%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 45.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2350 apt: 2340 flatpak: 10
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://mint.ipacct.com/packages virginia main upstream import backport
    2: deb http://ubuntu.turhost.com/ubuntu jammy main restricted universe multiverse
    3: deb http://ubuntu.turhost.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://ubuntu.turhost.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 418 Uptime: 2m wakeups: 1 Memory: 15.39 GiB
  used: 1.92 GiB (12.5%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.4.0 alt: 11/12 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13

[SMG]

My laptop has 1920x1080 144hz screen but it displays as 1024x768 76hz i tried updating kernel and it didin't work

Welcome to the forum, MinosPRime.

The short answer is you have no graphics drivers loaded. That is explained in Tips for Troubleshooting Graphics Issues (including external monitors not working) which is a sticky at the top of the Graphics Cards & Monitors forum.

Graphics:
Device-1: NVIDIA vendor: CLEVO/KAPOK driver: N/A pcie: speed: 2.5 GT/s
lanes: 8 bus-ID: 01:00.0 chip-ID: 10de:28a0 class-ID: 0300
Device-2: Acer BisonCam NB Pro type: USB driver: uvcvideo bus-ID: 1-11:4
chip-ID: 5986:9102 class-ID: 0e02
Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: nouveau,vesa
unloaded: fbdev,modesetting gpu: N/A display-ID: :0 screens: 1
Screen-1: 0 s-res: 1024x768 s-dpi: 96 s-size: 271x203mm (10.7x8.0")
s-diag: 339mm (13.3")
Monitor-1: default res: 1024x768 hz: 76 size: N/A
OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits)
v: 4.5 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes

The Nvidia proprietary graphics drivers are available in Driver Manager. Did you install one?

There are two steps with a proprietary Nvidia driver. The first step is using Driver Manager to install the driver. The second step is having the driver load at boot time. If you have secure boot enabled and you did not create keys (MOK) or you installed the wrong driver, then the driver will not load at boot time.

Is secure boot enabled? You can check by running the following in a terminal

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mokutil --sb-state

If you installed a driver, please provide the output of

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dpkg -l | grep -i nvidia

and enclose the results in code tags as described in this tutorial: How to use code display tags on forums.linuxmint.com

[MinosPrime]

Yes, it says that i have SecureBoot enabled

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ii  libnvidia-cfg1-535:amd64                   535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA binary OpenGL/GLX configuration library
ii  libnvidia-common-535                       535.161.07-0ubuntu0.22.04.1                all          Shared files used by the NVIDIA libraries
ii  libnvidia-compute-535:amd64                535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA libcompute package
ii  libnvidia-compute-535:i386                 535.161.07-0ubuntu0.22.04.1                i386         NVIDIA libcompute package
ii  libnvidia-decode-535:amd64                 535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA Video Decoding runtime libraries
ii  libnvidia-decode-535:i386                  535.161.07-0ubuntu0.22.04.1                i386         NVIDIA Video Decoding runtime libraries
ii  libnvidia-encode-535:amd64                 535.161.07-0ubuntu0.22.04.1                amd64        NVENC Video Encoding runtime library
ii  libnvidia-encode-535:i386                  535.161.07-0ubuntu0.22.04.1                i386         NVENC Video Encoding runtime library
ii  libnvidia-extra-535:amd64                  535.161.07-0ubuntu0.22.04.1                amd64        Extra libraries for the NVIDIA driver
ii  libnvidia-fbc1-535:amd64                   535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-fbc1-535:i386                    535.161.07-0ubuntu0.22.04.1                i386         NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-gl-535:amd64                     535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-gl-535:i386                      535.161.07-0ubuntu0.22.04.1                i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  nvidia-compute-utils-535                   535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA compute utilities
ii  nvidia-dkms-535                            535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA DKMS package
ii  nvidia-driver-535                          535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA driver metapackage
ii  nvidia-firmware-535-535.161.07             535.161.07-0ubuntu0.22.04.1                amd64        Firmware files used by the kernel module
ii  nvidia-kernel-common-535                   535.161.07-0ubuntu0.22.04.1                amd64        Shared files used with the kernel module
ii  nvidia-kernel-source-535                   535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA kernel source package
ii  nvidia-prime                               0.8.17.1                                   all          Tools to enable NVIDIA's Prime
ii  nvidia-prime-applet                        1.3.9                                      all          An applet for NVIDIA Prime
ii  nvidia-settings                            510.47.03-0ubuntu1                         amd64        Tool for configuring the NVIDIA graphics driver
ii  nvidia-utils-535                           535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA driver support binaries
ii  screen-resolution-extra                    0.18.2                                     all          Extension for the nvidia-settings control panel
ii  xserver-xorg-video-nvidia-535              535.161.07-0ubuntu0.22.04.1                amd64        NVIDIA binary Xorg driver

[SMG]

Yes, it says that i have SecureBoot enabled

Then you will either need to disable it in the BIOS/UEFI or you need to create the keys (MOK) so the bootloader knows it can trust the proprietary Nvidia driver.

Please see the How can I do non-automated signing of drivers? section to create the keys. Do not do the last sentence.

I am presuming the key process was started (but maybe not) so when you run

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sudo update-secureboot-policy --enroll-key

you will be prompted for a password. You will need to use that password the next time you boot so the key is enrolled, but that will be the only time you need the password.

If you have questions about the instructions, let us know.

[MinosPrime]

Closing the secureboot fixed the resolution and hertz issue thanks

[SMG]

Closing the secureboot fixed the resolution and hertz issue thanks

If your issue is resolved, please go to your first post in this topic, click the pencil icon, and add [SOLVED] to the beginning of the title and submit the revised post so others know you are no longer seeking help on this issue. (animated gif courtesy of user BJZilberman)