problem graphics card

[Khaye]

Good afternoon guys,

I have a problem, I installed on my PC the proprietary drivers nvidia but unfortunately as soon as I try to start the game comes out this screen:

https://ibb.co/5LSpCTc
while if I try to install the open source drivers, the game starts but crashes on the initial loading (remains still there for an indefinite time)

p.s I tried with windows and the game starts quietly

The game is New World (I have already verified that it is playable by the protondb site)

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System:
  Kernel: 6.8.0-45-generic arch: x86_64 bits: 64 compiler: gcc v: 13.2.0
  Desktop: Cinnamon v: 6.2.9 tk: GTK v: 3.24.41 wm: Muffin dm: LightDM
    Distro: Linux Mint 22 Wilma base: Ubuntu 24.04 noble
Machine:
  Type: Desktop Mobo: ASUSTeK model: P8H77-M LE v: Rev X.0x
    serial: <superuser required> part-nu: SKU UEFI: American Megatrends v: 1501
    date: 06/20/2014
CPU:
  Info: quad core model: Intel Core i5-3330 bits: 64 type: MCP
    arch: Ivy Bridge rev: 9 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
  Speed (MHz): avg: 1597 high: 1600 min/max: 1600/3200 cores: 1: 1598
    2: 1596 3: 1596 4: 1600 bogomips: 23945
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3
Graphics:
  Device-1: NVIDIA GK106 [GeForce GTX 650 Ti] vendor: ZOTAC driver: nvidia
    v: 470.256.02 arch: Kepler pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.0
    chip-ID: 10de:11c6
  Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
    loaded: nvidia unloaded: fbdev,modesetting,nouveau,vesa gpu: nvidia
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1024x768 s-dpi: 83
  Monitor-1: Unknown-1 mapped: DVI-I-0 res: 1024x768 dpi: 86
  API: EGL v: 1.5 platforms: device: 0 drv: nvidia device: 2 drv: swrast
    surfaceless: drv: swrast x11: drv: nvidia inactive: gbm,wayland,device-1
  API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 470.256.02
    glx-v: 1.4 direct-render: yes renderer: NVIDIA GeForce GTX 650 Ti/PCIe/SSE2
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio
    vendor: ASUSTeK P8Z77-V LX driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
    chip-ID: 8086:1e20
  Device-2: NVIDIA GK106 HDMI Audio vendor: ZOTAC driver: snd_hda_intel
    v: kernel pcie: speed: 8 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0e0b
  API: ALSA v: k6.8.0-45-generic status: kernel-api
  Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
Network:
  Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
    vendor: ASUSTeK P8 series driver: r8169 v: kernel pcie: speed: 2.5 GT/s
    lanes: 1 port: d000 bus-ID: 03:00.0 chip-ID: 10ec:8168
  IF: enp3s0 state: down mac: <filter>
  Device-2: TP-Link Archer T4U ver.3 driver: rtl88x2bu type: USB rev: 2.1
    speed: 480 Mb/s lanes: 1 bus-ID: 2-1.6:3 chip-ID: 2357:0115
  IF: wlx503eaa9336aa state: up mac: <filter>
Drives:
  Local Storage: total: 1.36 TiB used: 104.88 GiB (7.5%)
  ID-1: /dev/sda vendor: Western Digital model: WD5000AAKX-00ERMA0
    size: 465.76 GiB speed: 6.0 Gb/s serial: <filter>
  ID-2: /dev/sdb vendor: Samsung model: SSD 870 EVO 1TB size: 931.51 GiB
    speed: 6.0 Gb/s serial: <filter>
Partition:
  ID-1: / size: 223.53 GiB used: 104.87 GiB (46.9%) fs: ext4 dev: /dev/sda4
  ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda3
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 35.0 C mobo: N/A gpu: nvidia temp: 34 C
  Fan Speeds (rpm): N/A gpu: nvidia fan: 23%
Repos:
  Packages: pm: dpkg pkgs: 2197
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com wilma main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu noble main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu noble-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu noble-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse
Info:
  Memory: total: 8 GiB available: 7.7 GiB used: 1.83 GiB (23.7%)
  Processes: 241 Power: uptime: 3h 44m wakeups: 0 Init: systemd v: 255
    target: graphical (5) default: graphical
  Compilers: gcc: 13.2.0 alt: 12 Shell: Bash v: 5.2.21
    running-in: gnome-terminal inxi: 3.3.34

Does anyone have any solutions?

[Teadrinker]

Hello,
What Proton version are you using? With your current driver (470) you can only use legacy proton versions which is Proton 7 and older... if 7 didn't work, try 5.13...
Also according to ProtonDB, this game is slower on Linux compared to Windows.

[Khaye]

Good morning and thanks for the reply

I was using the experimental proton version or version 9

Now I tried with version 7 and 5, but after a few seconds from startup I receive the following error:

https://ibb.co/Vj15tP9

[Teadrinker]

I see. maybe try removing the game prefix located here (to see hidden folders such as ".steam", press Ctrl + H):
/.steam/steam/steamapps/compatdata/1063730
Please go to this directory and remove this "1063730" folder. Then again use the same Proton version that gave you this error and see what happens.

If this did not fix the issue, please use this command in the Launch Options of the game:

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gamemoderun WINE_CPU_TOPOLOGY=4:0,1,2,3 %command%

If still failed:

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gamemoderun WINE_CPU_TOPOLOGY=2:0,1 %command%

[Khaye]

I've tried various solutions but unfortunately they don't work, I'm always left with the same error

[Teadrinker]

Try verifying game files using Steam...

[Khaye]

Try verifying game files using Steam...

already tried that too

in the various crash logs I have these lines:

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[2024-09-24T21:19:55] [364:368:20240924,211955.881:ERROR main_win.inl:27] Initializing Windows Game Crash Uploader Recording
[2024-09-24T21:19:55] [364:368:20240924,211955.881:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

[MiZoG]

As MMO New World - you mean that game, right? - receives frequent updates. Compatibility I bet requires installing the newest version(s) of Steam Proton which cannot work with nvidia 470.x driver as Teadrinker explained.

Older and/or games that are not updated any longer might be playable.

In any event uninstall Steam and re-install it from here.

[Neigdoig]

I think it'd be better if you tried my tutorial on this:
viewtopic.php?t=390919

Potentially, your Mint installation might not be set up properly (This may be for 21, but most of the techniques are the same for Mint 22).

[Khaye]

That's right, I'm talking about Amazon's New World MMO.

I performed both the reinstallation and the guide given to me by Neigdoig, but I still get the same problem

but I started it directly from steam, should I start it from lutris?

[tflovik]

For New World to work on Linux and Steam you have to install easy anti cheat, this you do inside steam. Even with this installed New World ran poorly on a much more powerful computer that i have than yours so you should not expect much.

[Neigdoig]

I performed both the reinstallation and the guide given to me by Neigdoig, but I still get the same problem

Did that mitigate some of the issue, Khaye?

[Khaye]

Unfortunately I didn't solve the problem

[ThaCrip]

Your GPU is likely too slow to play given the minimum requirements... 'NVIDIA 1060 3GB'. your GPU is likely quite a bit slower than that as the minimum required GPU is noticeably better than mine (1050 Ti 4GB).

also, even if we assume you can use DirectX11 on the game, which means DXVK on Linux, the current DXVK version (v2.x series) requires at least 510 driver or newer. but the older DXVK 1.10.3 works with v470 driver. source = https://github.com/doitsujin/dxvk/wiki/Driver-support

bottom line... realistically I would not expect to be able to play that game on your computer.

p.s. I got a similar motherboard as the OP (ASUS P8H61-M LX Plus) but I got a NVIDIA 1050 Ti 4GB GPU and a similar CPU (i5-3550).