Help: No Audio from anything.

Questions about hardware,drivers and peripherals
Forum rules
Before you post please read how to get help
Post Reply
Kassius
Level 1
Level 1
Posts: 1
Joined: Sun Feb 15, 2015 10:17 am

Help: No Audio from anything.

Post by Kassius »

I am using an ASUS GL551J laptop. I cannot find information for the audio, it appears to be onboard? The MoBo has an Intel 4600 GPU as well as an Nvidia GTX 860M Video Card. I would assume one of those GPU's are processing the audio. Either way, I am not receiving any noise from either of my two output settings, which are:
Built In Audio Digital Stereo HDMI
Built In Audio Analog Stereo

Plugging in headphones causes the audio to work perfectly. So it has to do with the speakers.

I would assume this is a driver issue for the audio, but I don't know what exact driver I am looking for.
LSPCI -V gives me the following:

Code: Select all

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller (rev 06)
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, fast devsel, latency 0
	Capabilities: [e0] Vendor Specific Information: Len=0c <?>

00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: 0000e000-0000efff
	Memory behind bridge: f6000000-f70fffff
	Prefetchable memory behind bridge: 00000000e0000000-00000000f1ffffff
	Capabilities: [88] Subsystem: ASUSTeK Computer Inc. Device 185d
	Capabilities: [80] Power Management version 3
	Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [a0] Express Root Port (Slot+), MSI 00
	Capabilities: [100] Virtual Channel
	Capabilities: [140] Root Complex Link
	Capabilities: [d94] #19
	Kernel driver in use: pcieport

00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06) (prog-if 00 [VGA controller])
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, fast devsel, latency 0, IRQ 51
	Memory at f7400000 (64-bit, non-prefetchable) [size=4M]
	Memory at d0000000 (64-bit, prefetchable) [size=256M]
	I/O ports at f000 [size=64]
	Expansion ROM at <unassigned> [disabled]
	Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [d0] Power Management version 2
	Capabilities: [a4] PCI Advanced Features
	Kernel driver in use: i915

00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
	Subsystem: Intel Corporation Device 2010
	Flags: bus master, fast devsel, latency 0, IRQ 55
	Memory at f7a14000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [50] Power Management version 2
	Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
	Kernel driver in use: snd_hda_intel

00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05) (prog-if 30 [XHCI])
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, medium devsel, latency 0, IRQ 47
	Memory at f7a00000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: [70] Power Management version 2
	Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
	Kernel driver in use: xhci_hcd

00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, fast devsel, latency 0, IRQ 52
	Memory at f7a1e000 (64-bit, non-prefetchable) [size=16]
	Capabilities: [50] Power Management version 3
	Capabilities: [8c] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Kernel driver in use: mei_me

00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05) (prog-if 20 [EHCI])
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, medium devsel, latency 0, IRQ 16
	Memory at f7a1c000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: [50] Power Management version 2
	Capabilities: [58] Debug port: BAR=1 offset=00a0
	Capabilities: [98] PCI Advanced Features
	Kernel driver in use: ehci-pci

00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, fast devsel, latency 0, IRQ 54
	Memory at f7a10000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [50] Power Management version 2
	Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
	Capabilities: [100] Virtual Channel
	Kernel driver in use: snd_hda_intel

00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	Capabilities: [40] Express Root Port (Slot-), MSI 00
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: ASUSTeK Computer Inc. Device 185d
	Capabilities: [a0] Power Management version 3
	Kernel driver in use: pcieport

00:1c.1 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #2 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
	I/O behind bridge: 00002000-00002fff
	Memory behind bridge: cfe00000-cfffffff
	Prefetchable memory behind bridge: 00000000f2000000-00000000f21fffff
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: ASUSTeK Computer Inc. Device 185d
	Capabilities: [a0] Power Management version 3
	Kernel driver in use: pcieport

00:1c.2 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #3 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=04, subordinate=04, sec-latency=0
	Memory behind bridge: f7900000-f79fffff
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: ASUSTeK Computer Inc. Device 185d
	Capabilities: [a0] Power Management version 3
	Kernel driver in use: pcieport

00:1c.3 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #4 (rev d5) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=05, subordinate=05, sec-latency=0
	I/O behind bridge: 0000d000-0000dfff
	Memory behind bridge: f7800000-f78fffff
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: ASUSTeK Computer Inc. Device 185d
	Capabilities: [a0] Power Management version 3
	Kernel driver in use: pcieport

00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05) (prog-if 20 [EHCI])
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, medium devsel, latency 0, IRQ 23
	Memory at f7a1b000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: [50] Power Management version 2
	Capabilities: [58] Debug port: BAR=1 offset=00a0
	Capabilities: [98] PCI Advanced Features
	Kernel driver in use: ehci-pci

00:1f.0 ISA bridge: Intel Corporation HM86 Express LPC Controller (rev 05)
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, medium devsel, latency 0
	Capabilities: [e0] Vendor Specific Information: Len=0c <?>
	Kernel driver in use: lpc_ich

00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05) (prog-if 01 [AHCI 1.0])
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 49
	I/O ports at f0b0 [size=8]
	I/O ports at f0a0 [size=4]
	I/O ports at f090 [size=8]
	I/O ports at f080 [size=4]
	I/O ports at f060 [size=32]
	Memory at f7a1a000 (32-bit, non-prefetchable) [size=2K]
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [70] Power Management version 3
	Capabilities: [a8] SATA HBA v1.0
	Kernel driver in use: ahci

00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: medium devsel, IRQ 255
	Memory at f7a19000 (64-bit, non-prefetchable) [size=256]
	I/O ports at f040 [size=32]

01:00.0 3D controller: NVIDIA Corporation GM107M [GeForce GTX 860M] (rev a2)
	Subsystem: ASUSTeK Computer Inc. Device 185d
	Flags: bus master, fast devsel, latency 0, IRQ 56
	Memory at f6000000 (32-bit, non-prefetchable) [size=16M]
	Memory at e0000000 (64-bit, prefetchable) [size=256M]
	Memory at f0000000 (64-bit, prefetchable) [size=32M]
	I/O ports at e000 [size=128]
	[virtual] Expansion ROM at f7000000 [disabled] [size=512K]
	Capabilities: [60] Power Management version 3
	Capabilities: [68] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [78] Express Endpoint, MSI 00
	Capabilities: [100] Virtual Channel
	Capabilities: [250] Latency Tolerance Reporting
	Capabilities: [258] L1 PM Substates
	Capabilities: [128] Power Budgeting <?>
	Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?>
	Capabilities: [900] #19
	Kernel driver in use: nvidia

04:00.0 Network controller: Intel Corporation Wireless 7260 (rev 6b)
	Subsystem: Intel Corporation Dual Band Wireless-N 7260
	Flags: bus master, fast devsel, latency 0, IRQ 53
	Memory at f7900000 (64-bit, non-prefetchable) [size=8K]
	Capabilities: [c8] Power Management version 3
	Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [40] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [140] Device Serial Number f8-16-54-ff-ff-5c-3d-70
	Capabilities: [14c] Latency Tolerance Reporting
	Capabilities: [154] Vendor Specific Information: ID=cafe Rev=1 Len=014 <?>
	Kernel driver in use: iwlwifi

05:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287 (rev 01)
	Subsystem: ASUSTeK Computer Inc. Device 202f
	Flags: bus master, fast devsel, latency 0, IRQ 48
	Memory at f7815000 (32-bit, non-prefetchable) [size=4K]
	Expansion ROM at f7800000 [disabled] [size=64K]
	Capabilities: [40] Power Management version 3
	Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [70] Express Endpoint, MSI 00
	Capabilities: [b0] MSI-X: Enable- Count=1 Masked-
	Capabilities: [d0] Vital Product Data
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [140] Virtual Channel
	Capabilities: [160] Device Serial Number 00-00-00-00-00-00-00-00
	Capabilities: [170] Latency Tolerance Reporting
	Capabilities: [178] L1 PM Substates
	Kernel driver in use: rtsx_pci

05:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
	Subsystem: ASUSTeK Computer Inc. Device 200f
	Flags: bus master, fast devsel, latency 0, IRQ 50
	I/O ports at d000 [size=256]
	Memory at f7814000 (64-bit, non-prefetchable) [size=4K]
	Memory at f7810000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [40] Power Management version 3
	Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [70] Express Endpoint, MSI 01
	Capabilities: [b0] MSI-X: Enable- Count=4 Masked-
	Capabilities: [d0] Vital Product Data
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [160] Device Serial Number 01-00-00-00-68-4c-e0-00
	Capabilities: [170] Latency Tolerance Reporting
	Capabilities: [178] L1 PM Substates
	Kernel driver in use: r8169
And Hardinfo query says I have "HDA-Intel - HDA Intel PCH" and "HDA Intel HDMI"

mintamico
Level 1
Level 1
Posts: 10
Joined: Sun Mar 04, 2012 4:12 pm

Re: Help: No Audio from anything.

Post by mintamico »

Maybe it just has to do with some hidden sound settings?
User "Flemur" has suggested to use 'qasmixer' for my sound problem.
I would try that, maybe it works.

Aristotelian
Level 3
Level 3
Posts: 131
Joined: Tue Dec 24, 2013 7:12 pm

Re: Help: No Audio from anything.

Post by Aristotelian »

I have had similar issues with both of my computers trying to get audio working through HDMI. The problem is many Linux distributions seem to set the default to analog-out in the pulse audio config file. See my post on this thread. You need to edit the file to the right combination of card # and sink #. This has solved no audio problems for multiple people.

http://forums.linuxmint.com/viewtopic.php?f=90&t=160941

User avatar
Flemur
Level 18
Level 18
Posts: 8291
Joined: Mon Aug 20, 2012 9:41 pm
Location: Potemkin Village

Re: Help: No Audio from anything.

Post by Flemur »

User "Flemur" has suggested to use 'qasmixer' for my sound problem.
I would try that, maybe it works.


Did it work for you?

The problem is many Linux distributions seem to set the default to analog-out in the pulse audio config file.

If that link doesn't help, removing pulseaudio often works - you can always reinstall it.
Please edit your original post title to include [SOLVED] if/when it is solved!
Your data and OS are backed up....right?

Post Reply

Return to “Hardware Support”