Dell Inspiron 3552 hardware issue [SOLVED]

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mtsec
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Dell Inspiron 3552 hardware issue [SOLVED]

Post by mtsec » Fri Feb 05, 2016 2:22 pm

I recently bought a new Dell Inspiron 3552 laptop (marketed as 'Dell Inspiron 15 3000 Ubuntu', running an Intel N3050 CPU) and decided to install Linux Mint 17.3 on it. The installation went well, although I did encounter 3 annoying hardware issues. In this thread I will document the problems and add the solution as well.

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Issue 1: Non functional touchpad
Launchpad #1542435

The built-in touchpad was not responding during the LiveCD session, and it remained that way after the completion of the Linux Mint installation.

Solution: echo "blacklist i2c_hid" | sudo tee -a /etc/modprobe.d/blacklist.conf

Reboot.

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Issue 2: Constant WiFi drop-outs, loosing the WiFi connection/signal (chipset: Realtek RTL8723BE)
Launchpad #1542426

The built-in WiFi modem did work, although the connection would drop every 10-15 minutes into the session. A system restart provided a temporary fix.

Solution: echo "options rtl8723be fwlps=N ips=N" | sudo tee /etc/modprobe.d/rtl8723be.conf

Reboot.

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Issue 3: Bluetooth modem (chipset: Dell Wireless 1801 / RTL8723BE) can't find devices
Launchpad #1542426

The built-in Bluetooth modem seems to work, it can be toggled on and off, and Blueman detects in- and outward traffic, but no devices can be found during scanning. Bluetooth visibility of the Mint machine doesn't seem to work either.

Solution: none so far...

The proposed solution in the articles below didn't work at my machine (both the GIT-make and the PPA solution).
https://askubuntu.com/questions/607339/ ... s-not-work
https://sites.google.com/site/easylinux ... /reserve-7

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I hope anyone can supply me with a fix for my Bluetooth issue.

Also, it would be great if all of the above fixes can be added to newer versions of Linux Mint (>17.3). I have no oversight if the drivers for my hardware are already in the new Kernel 4.x, as that might fix the issue altogether. I currently use Kernel 3.19.0-32-generic.

Thanks for any help!
Last edited by mtsec on Sat Aug 13, 2016 12:08 pm, edited 1 time in total.

bugeyedalien
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Re: Dell Inspiron 3552 hardware issue [PARTLY SOLVED]

Post by bugeyedalien » Thu Aug 11, 2016 6:30 am

Hello !
I have the same machine, and when installing 18.0 I get an annoying black screen on boot, both on USB and on installed system.
I get past it with "nomodeset", but then I get no acceleration :-(

viewtopic.php?f=59&t=226527&p=1195216#p1195216

Thanks for the tips though I might get use for the wireless tip on my 17.3 install ! :-)

Greets

bugeyedalien
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Re: Dell Inspiron 3552 hardware issue [PARTLY SOLVED]

Post by bugeyedalien » Thu Aug 11, 2016 11:15 am

I can report bluetooth works on 18.0 (but not Intel Braswell VGA)

mtsec
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Re: Dell Inspiron 3552 hardware issue [PARTLY SOLVED]

Post by mtsec » Sat Aug 13, 2016 12:06 pm

I can report issue 1 and 3 fully solved with Linux Mint 18.

Issue 2, the disconnects on Wifi, still happen with the default Mint 18 kernel. But when you upgrade the kernel to 4.4.0-31 or newer, the Wifi issue is fixed as well.
EDIT: the interval of dropouts gets bigger, but the issue of dropped WiFi connections still remains. I applied my previous fix for this one.

As a side note: the Driver Manager of Linux Mint 18 shows a proprietary driver for the Intel CPU (intel-microcode). This driver seems to boost the system performance of the laptop, although that could also be due to improvements and/or optimizations in Linux Mint 18 itself.

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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by bugeyedalien » Sat Aug 20, 2016 5:34 am

But how do you get past the black screen on boot ?? :-( (Mint 18.)
Last edited by bugeyedalien on Sat Aug 20, 2016 6:58 am, edited 2 times in total.

mtsec
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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by mtsec » Sat Aug 20, 2016 5:46 am

Go into your BIOS and set it to Legacy Boot instead of UEFI. That fixed it for me.

bugeyedalien
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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by bugeyedalien » Sat Aug 20, 2016 6:58 am

But then I lose my original Ubuntu ?

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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by mtsec » Wed Aug 31, 2016 4:02 am

If that happens you'd have to rebuild GRUB in order to access Ubuntu. I personally don't run the machine in dual boot; I bought a simple SSD and build it into the laptop. The speed increase is very noticeable and the laptop gains an extra 1 hour of battery life. And the HDD that contains the original Ubuntu remains stored in a box until I need it sometime.

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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by bugeyedalien » Thu Sep 15, 2016 8:32 am

Hmm good idea ! But do you get graphics acceleration ? I seem to be unable to get this on Fedora 24 :-( (That I actually could install).

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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by mtsec » Sat Sep 24, 2016 9:45 am

I do get graphics acceleration, but don't expect too much 'acceleration' from an Intel HD Graphics (on-board) GPU combined with a low TDP CPU like the N3050.

You could try to install the newest Kernel and see if it makes any difference in graphics performance.

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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by bugeyedalien » Sun Sep 25, 2016 8:12 pm

Essentially its NO acceleration, (Mint said so in a box up top right side of screen, when I installed Mint 18 (with nomodeset etc).
Ive found out the same stuff happens with Mint 17.3, but with the kernel directives in Ubuntu I can run as late as 4.2.x kernel
But anything later than that results in the black screen of death on boot.

I guess I should try getting that SSD and run Mint18 as sole os though like you mentioned. (With legacy boot..)

What kernel do you use btw ?

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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by mtsec » Sat Oct 22, 2016 6:18 am

4.4.0 atm.

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Re: Dell Inspiron 3552 hardware issue [SOLVED]

Post by bugeyedalien » Sun Dec 18, 2016 7:31 am

Well finally my problem seems solved too ! I Did the exact opposite ! I set legacy to straight UEFI (with no legacy boot rom I think it was) and Serena 18.1 went straight in ! Triple boot :-)
Thanks for the patience :-D
I was ready to install Win10 instead .. Maybe that threat was what did it too :-P

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