Install Hangs at "install 3rd Party" Screen

[bradshawd]

Folks,

Long time user of mint on A N other machine (Laptop) thought I would get rid of mickeysoft on older desktop.

Runs 64 bit Live CD fine. but refuses to install from same CD (USB Boot does not seem to be supported on this M/B Bios setup)

Seems to hang at the Install third-party software screen. Does not matter if I select to install it or not. Press Continue and ............... nothing.. other apps will fire up whilst I am waiting suggesting the CD is good.

Any Ideas welcome.

Derek

[richyrich]

You ARE connected to the Internet with an ethernet cable right ?

(Ref: Pg #15 - Mint Users Guide)

[bradshawd]

You ARE connected to the Internet with an ethernet cable right ?

(Ref: Pg #15 - Mint Users Guide)

I am..... Not electing to install Third Party Software results in the same symptoms just refuses to get any further..

Attempted same thing with 32 bit Live CD and get to the same point.....

Currently in Process of burning a 17.3 Live CD

[richyrich]

Currently in Process of burning a 17.3 Live CD.

Great idea !

[bradshawd]

Currently in Process of burning a 17.3 Live CD.

Great idea !

17.3 gets stuck at 2nd screen too remarks on Disk space and Internet connection ??? must be something it is looking for at that point. Have now tried again without network connection and still getting the same..????

Totally confused as I can run the whole OS and all the apps from the live CD's it just refuses to install...

Derek

[richyrich]

Suggestion:
Boot the Live DVD and use the following terminal command. Then hopefully you can copy/paste the complete output back here in a reply.

This will give us a look at your hardware, and possibly give us a clue on why it won't install.

inxi -Fxz

[michael louwe]

@ bradshawd

According to ....... viewtopic.php?t=224832 , you may have to wait for up to 2 hours for the install to proceed past that screen. Pre-partitioning of the hard-disk with GParted may also be required.

[bradshawd]

Suggestion:
Boot the Live DVD and use the following terminal command. Then hopefully you can copy/paste the complete output back here in a reply.

This will give us a look at your hardware, and possibly give us a clue on why it won't install.

inxi -Fxz

@ richyrich

Herewith the output. Any clues gratefully received


mint@mint ~ $ inxi -Fxz
System: Host: mint Kernel: 4.4.0-53-generic i686 (32 bit gcc: 5.4.0)
Desktop: Cinnamon 3.2.6 (Gtk 3.18.9-1ubuntu3.1)
Distro: Linux Mint 18.1 Serena
Machine: Mobo: Gigabyte model: G31M-S2L Bios: Award v: F6 date: 06/05/2008
CPU: Dual core Pentium E5200 (-MCP-) cache: 2048 KB
flags: (lm nx pae sse sse2 sse3 ssse3) bmips: 10000
clock speeds: max: 1900 MHz 1: 1200 MHz 2: 1200 MHz
Graphics: Card: Intel 82G33/G31 Express Integrated Graphics Controller
bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1280x1024@60.02hz
GLX Renderer: Mesa DRI Intel G33 x86/MMX/SSE2
GLX Version: 1.4 Mesa 11.2.0 Direct Rendering: Yes
Audio: Card-1 Intel NM10/ICH7 Family High Definition Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Card-2 Microsoft LifeCam NX-3000 (UVC-compliant)
driver: USB Audio usb-ID: 005-005
Sound: Advanced Linux Sound Architecture v: k4.4.0-53-generic
Network: Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 02:00.0
IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 800.2GB (0.1% used)
ID-1: /dev/sda model: MAXTOR_STM350032 size: 500.1GB temp: 34C
ID-2: /dev/sdb model: Maxtor_6L300R0 size: 300.1GB temp: 46C
Partition: ID-1: / size: 1002M used: 49M (5%) fs: overlay dev: N/A
ID-2: swap-1 size: 1.12GB used: 0.00GB (0%) fs: swap dev: /dev/sda6
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 51.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 151 Uptime: 12 min Memory: 614.3/2003.8MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.461) inxi: 2.2.35
mint@mint ~ $


Derek

[michael louwe]

@ bradshawd

Confirm your computer has TWO hard-drives, ie one 500GB and the other 300GB.?

[richyrich]

Partition: ID-1: / size: 1002M used: 49M (5%) fs: overlay dev: N/A

Something must have happened when you tried to create the root partition ( / ) as it is only about 1 Gig in size ?
For sure there is NOT enough room to install !

I, personally, give a minimum 20 Gigs for my root partition . .

[kukamuumuka]

In Mint 18, ubiquity has a bug with permissions. The workable way to run ubiquity is to run sudo ubiquity. Via "normal way" ubiquity hangs and stucks with locale chooser and possible other things, because lack of privileges.

[bradshawd]

@ bradshawd

Confirm your computer has TWO hard-drives, ie one 500GB and the other 300GB.?

@ michael lowe

Yep I can confirm this. I will be formatting the 500GB partition for sole use of Linux.. Ideally Mint... As already stated, older PC with XP which I am dumping in favour of Linux

Derek

[bradshawd]

Partition: ID-1: / size: 1002M used: 49M (5%) fs: overlay dev: N/A

Something must have happened when you tried to create the root partition ( / ) as it is only about 1 Gig in size ?
For sure there is NOT enough room to install !

I, personally, give a minimum 20 Gigs for my root partition . .

No issue with partition sizing......... Not even got as far as creating partitions yet. Will be overwriting the whole 500GB drive if I can get past the Ubiquity Screen that requests 3rd party software (or not, depending on the tick box)

Derek

[bradshawd]

In Mint 18, ubiquity has a bug with permissions. The workable way to run ubiquity is to run sudo ubiquity. Via "normal way" ubiquity hangs and stucks with locale chooser and possible other things, because lack of privileges.

@ administrollaattori

Will give this a go once back in the same bulding as the offending machine..

Will it ask for a password??? If so what is it??

Running ubiquity from a live DVD..

Derek

[richyrich]

If that command that administrollaattori gave you (password is blank, just hit the enter key when asked) doesn't do anything for you.

Try this one after you have booted the Live Mint, and before you start the installation:

apt remove ubiquity-slideshow-mint

This will remove the slideshow that runs during installation. It has been the solution for others with similar problems.

[michael louwe]

@ bradshawd

A dual-hard-drive configuration may throw confusion to the LM 18.1 Installer, ie on which hard-drive to install LM.

1. You can disconnect the 2nd 300GB hard-drive and use the easier "Erase disk and install LM" auto-install-partitioning option for the 1st 500GB hard-drive. After successful install and reboot, reconnect the 2nd hard-drive.
....... You can also use the harder "Something else" manual-install-partitioning option.

2. You can keep the 2 hard-drives connected but will have to use the "Something else" manual-install-partitioning option to install LM 18.1 on the 1st 500GB hard-drive. Ensure that the "Device for boot loader installation" is the 1st 500GB hard-drive which is /sda.

For guidance on manual-install-partitioning ...
viewtopic.php?f=42&t=122276

[bradshawd]

@ bradshawd

A dual-hard-drive configuration may throw confusion to the LM 18.1 Installer, ie on which hard-drive to install LM.

Mmmmm not sure why. Ended up having to dig under the desk and unplug 2nd drive.. Installed in under 20 mins on main drive once disconnected the 2nd HDD...

All sorted so far..

Many thanks for your assistance folks.

[aeternus]

I am a bit late to the party, but I got stuck at the same place and this is the first topic that web search returned so I thought I would add my solution.

Short answer - delete or resize windows partitions before installing linux mint if that is what you plan to do anyway.

Long answer - It seems that for an unknown reason whoever designed the installer thought that running ntfsresize in the "3rd party software" screen without any notice is a good idea. I restarted the installer 5 or 6 times, tried every solution from this thread, then started monitoring what the installer is doing. Having checked that network usage is low, disk io is high, I noticed in the process list that ntfsresize is running. I deleted the ntfs partitions and the installer continued without any issues.