{SOLVED}My PC won't shutdown with linux mint 18.3

[Toukosentai_]

Hi all, i tested all linux distros, like ubuntu, peppermint, xubuntu.. and finally linux mint 18.3 cinnamon.. and i have an issue with all linux distros, my pc Won't shutdown with any distro!

The problem is when i shutdown with the 'shutdown' button on the desktop, the screen get's freeze and the CPU fan's are still running, the screen is freeze and i need to power off the computer with the shutdown button..

I need some help pls.. thnaks!

[kc1di]

Hello Toukosentai_ and Welcome to Linux Mint Forums,
Please go to a terminal and execute the following commnad

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inxi -Fxz

Then post the output here so we know what your hardware is.
Thanks.

[Toukosentai_]

Hello Toukosentai_ and Welcome to Linux Mint Forums,
Please go to a terminal and execute the following commnad

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inxi -Fxz

Then post the output here so we know what your hardware is.
Thanks.

Hi, and thanks for the response, here are my machine specs:

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System:    Host: guillermo-AKOYA-E2096-E-C496 Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   Mobo: MEDION model: H110H4-EM2 v: 1.0
           Bios: American Megatrends v: 110M2W0X.205 date: 02/22/2017
CPU:       Dual core Intel Core i3-7100 (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 15648
           clock speeds: max: 3900 MHz 1: 3900 MHz 2: 3872 MHz 3: 3900 MHz
           4: 3900 MHz
Graphics:  Card: Intel Device 5912 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1600x900@60.00hz
           GLX Renderer: Mesa DRI Intel Kabylake GT2
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel Sunrise Point-H HD Audio
           driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 01:00.0
           IF: enp1s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 1000.2GB (1.0% used)
           ID-1: /dev/sda model: TOSHIBA_DT01ACA1 size: 1000.2GB
Partition: ID-1: / size: 26G used: 5.8G (24%) fs: ext4 dev: /dev/sda7
           ID-2: swap-1 size: 4.21GB used: 0.00GB (0%) fs: swap dev: /dev/sda8
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 47.5C mobo: 29.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 200 Uptime: 1 min Memory: 762.7/3868.2MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

Sorry, but its my first time posting on this forums, so i don't know if i need to put the code on a spoiler or something like this.

Thanks!

[kc1di]

We will need to modify your grub defaults.
open a tex editor as root

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gksudo xed

once that's up navigate to /etc/default/grub
find the line that looks like this:

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GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

and change it to look like this

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GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"

save the file and close the editor
then in a terminal execute this command

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sudo update-grub

When thats finished reboot the machine and then see if it will shutdown normally.
good luck.

[Toukosentai_]

Thanks for your response, i try this.. another time, because i tried a lot of times this method and don't work, but hey, i try another time to make sure that maybe works.

Another question i have, what make this commands? im not sure that im touching and what im making on my computer..

Thanks.

[kc1di]

I'm not sure I understand your question, but the line in Grub that I had you put in is to force acpi to run which on some machines does not run properly or at startup it is this feature which most often cause a machine to not shutdown properly. I'm not sure what else may be at fault here. It that command does not work. It could be something that will not shutdown like and external drive or other device.

do you get any error messages when you try to shutdown the machine?

[Toukosentai_]

Hi, at first look i put these commands and my liux mint machine can shutdown correctly, thanks for all.

But im not sure.

Thanks for the help, i mark this thread as SOLVED, and if my pc wont shutdown another time, y reply to this board.
Thanks for your help.

[phd21]

Hi "Toukosentai",

Another recent post on this topic.

[SOLVED] how to troubleshoot v e r y s l o w shutdown/reboot? - Linux Mint Forums
viewtopic.php?f=208&t=270232