Complete system freeze

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SimonMint
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Complete system freeze

Post by SimonMint » Sat Sep 01, 2018 8:50 am

Using Linux Mint 18.3 64bit...

My system freezes completely once or twice a day, requiring a hard reset with the power button.

Is there a debug system to pick up on these freezes and inform Mint/Kernel developers? Is Mint collecting these details in any way?

If so, how do I activate and use them and who do I report to?


Many thanks.

Laurent85
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Re: Complete system freeze

Post by Laurent85 » Sat Sep 01, 2018 12:42 pm

Post your hardware specs and system details, paste in your next message below commands output:

Code: Select all

inxi -Fxxzr
journalctl -b-1 -p3 | tail -30
Image

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JoeFootball
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Re: Complete system freeze

Post by JoeFootball » Sat Sep 01, 2018 12:43 pm

SimonMint wrote:... requiring a hard reset with the power button.
I don't have a solution to your core problem, but I wanted to advise that you'll eventually corrupt your file system by powering it off that way.

As an alternate option, hold down Alt + SysRq, and type r e i s u o, waiting a second or two between keystrokes. This will (usually) shutdown your computer cleanly, and preserve your file system.

More info here and here.

Joe

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Re: Complete system freeze

Post by SimonMint » Sat Sep 01, 2018 1:02 pm

Laurent85 wrote:
Sat Sep 01, 2018 12:42 pm
Post your hardware specs and system details, paste in your next message below commands output:

Code: Select all

inxi -Fxxzr
journalctl -b-1 -p3 | tail -30
inxi -Fxxzr:
System: Host: simon-ThinkCentre Kernel: 4.15.0-33-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.7 (Gtk 2.24.30) dm: lightdm
Distro: Linux Mint 18.3 Sylvia
Machine: System: LENOVO product: 4518BT5 v: ThinkCentre M91p
Mobo: LENOVO model: N/A Bios: LENOVO v: 9HKT47AUS date: 01/10/2012
CPU: Quad core Intel Core i7-2600 (-HT-MCP-) cache: 8192 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 27138
clock speeds: min/max: 1600/3800 MHz 1: 2876 MHz 2: 3351 MHz
3: 2831 MHz 4: 2653 MHz 5: 2482 MHz 6: 3150 MHz 7: 3118 MHz
8: 3643 MHz
Graphics: Card: Intel 2nd Generation Core Processor Family Integrated Graphics Controller
bus-ID: 00:02.0 chip-ID: 8086:0102
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1366x768@59.79hz
GLX Renderer: Mesa DRI Intel Sandybridge Desktop
GLX Version: 3.0 Mesa 18.0.5 Direct Rendering: Yes
Audio: Card Intel 6 Series/C200 Series Family High Definition Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0 chip-ID: 8086:1c20
Sound: Advanced Linux Sound Architecture v: k4.15.0-33-generic
Network: Card: Intel 82579LM Gigabit Network Connection
driver: e1000e v: 3.2.6-k port: f080
bus-ID: 00:19.0 chip-ID: 8086:1502
IF: eno1 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 1000.2GB (75.0% used)
ID-1: /dev/sda model: ST1000DM003 size: 1000.2GB serial: Z4Y4LXR3
Partition: ID-1: / size: 159G used: 107G (71%) fs: ext4 dev: /dev/sda5
ID-2: swap-1 size: 8.40GB used: 0.41GB (5%) fs: swap dev: /dev/sda6
RAID: System: supported: N/A
No RAID devices: /proc/mdstat, md_mod kernel module present
Unused Devices: none
Sensors: System Temperatures: cpu: 52.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Repos: Active apt sources in file: /etc/apt/sources.list.d/alexlarsson-flatpak-xenial.list
deb http://ppa.launchpad.net/alexlarsson/flatpak/ubuntu xenial main
deb-src http://ppa.launchpad.net/alexlarsson/flatpak/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/ehbello-fritzing-xenial.list
deb http://ppa.launchpad.net/ehbello/fritzing/ubuntu xenial main
deb-src http://ppa.launchpad.net/ehbello/fritzing/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/fengestad-stable-xenial.list
deb http://ppa.launchpad.net/fengestad/stable/ubuntu xenial main
deb-src http://ppa.launchpad.net/fengestad/stable/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/jon-hedgerows-get-iplayer-xenial.list
deb http://ppa.launchpad.net/jon-hedgerows/ ... yer/ubuntu xenial main
deb-src http://ppa.launchpad.net/jon-hedgerows/ ... yer/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/minetestdevs-stable-xenial.list
deb http://ppa.launchpad.net/minetestdevs/stable/ubuntu xenial main
deb-src http://ppa.launchpad.net/minetestdevs/stable/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/nilarimogard-webupd8-xenial.list
deb http://ppa.launchpad.net/nilarimogard/webupd8/ubuntu xenial main
deb-src http://ppa.launchpad.net/nilarimogard/webupd8/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/official-package-repositories.list
deb http://www.mirrorservice.org/sites/pack ... m/packages sylvia main upstream import backport
deb http://archive.ubuntu.com/ubuntu xenial main restricted universe multiverse
deb http://archive.ubuntu.com/ubuntu xenial-updates main restricted universe multiverse
deb http://archive.ubuntu.com/ubuntu xenial-backports main restricted universe multiverse
deb http://security.ubuntu.com/ubuntu/ xenial-security main restricted universe multiverse
deb http://archive.canonical.com/ubuntu/ xenial partner
Active apt sources in file: /etc/apt/sources.list.d/qbittorrent-team-qbittorrent-stable-xenial.list
deb http://ppa.launchpad.net/qbittorrent-te ... ble/ubuntu xenial main
deb-src http://ppa.launchpad.net/qbittorrent-te ... ble/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/spotify.list
deb http://repository.spotify.com stable non-free
Active apt sources in file: /etc/apt/sources.list.d/steam.list
deb [arch=amd64,i386] http://repo.steampowered.com/steam/ precise steam
deb-src [arch=amd64,i386] http://repo.steampowered.com/steam/ precise steam
Active apt sources in file: /etc/apt/sources.list.d/team-xbmc-ppa-xenial.list
deb http://ppa.launchpad.net/team-xbmc/ppa/ubuntu xenial main
deb-src http://ppa.launchpad.net/team-xbmc/ppa/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/ubuntuhandbook1-apps-xenial.list
deb http://ppa.launchpad.net/ubuntuhandbook1/apps/ubuntu xenial main
deb-src http://ppa.launchpad.net/ubuntuhandbook1/apps/ubuntu xenial main
Active apt sources in file: /etc/apt/sources.list.d/webupd8team-java-xenial.list
deb http://ppa.launchpad.net/webupd8team/java/ubuntu xenial main
deb-src http://ppa.launchpad.net/webupd8team/java/ubuntu xenial main
Info: Processes: 269 Uptime: 6:19 Memory: 2107.6/7799.5MB
Init: systemd v: 229 runlevel: 5 default: 2 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481 running in gnome-terminal-) inxi: 2.2.35


journalctl -b-1 -p3 | tail -30:
Specifying boot ID has no effect, no persistent journal was found

SimonMint
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Re: Complete system freeze

Post by SimonMint » Sat Sep 01, 2018 1:16 pm

JoeFootball wrote:
Sat Sep 01, 2018 12:43 pm
SimonMint wrote:... requiring a hard reset with the power button.
I don't have a solution to your core problem, but I wanted to advise that you'll eventually corrupt your file system by powering it off that way.

As an alternate option, hold down Alt + SysRq, and type r e i s u o, waiting a second or two between keystrokes. This will (usually) shutdown your computer cleanly, and preserve your file system.

More info here and here.

Joe
Many thanks for this infomation. I will try it in due course. I cannot find the sysrq key on my keyboard, i can only assume its PrtScn.

Laurent85
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Re: Complete system freeze

Post by Laurent85 » Sat Sep 01, 2018 3:22 pm

Unfortunately the second command does not apply to Mint 18.3, look for any error messages moments before system freeze in the logs using the System Log application.

With your hardware you may also try the latest kernel available in the 4.4 long term kernel series, newest 4.15 kernels can cause regressions on some hardware.
Update Manager > View > Linux kernels

If the grub menu doesn't show up by default upon reboot, hold down the shift key, select Advanced options and the 4.4 kernel to boot.

You also configured numerous additional repositories, who knows if any one of those can be the cause of the problem, Linux Mint cannot fix broken packages from external sources.
Image

SimonMint
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Re: Complete system freeze

Post by SimonMint » Sun Sep 02, 2018 8:31 pm

JoeFootball wrote:
Sat Sep 01, 2018 12:43 pm
SimonMint wrote:... requiring a hard reset with the power button.
I don't have a solution to your core problem, but I wanted to advise that you'll eventually corrupt your file system by powering it off that way.

As an alternate option, hold down Alt + SysRq, and type r e i s u o, waiting a second or two between keystrokes. This will (usually) shutdown your computer cleanly, and preserve your file system.

More info here and here.

Joe
Have subsequently tried. Didn't work whatsoever. The whole system is locked.

deepakdeshp
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Re: Complete system freeze

Post by deepakdeshp » Mon Sep 03, 2018 4:45 am

SimonMint wrote:
Sat Sep 01, 2018 1:16 pm
JoeFootball wrote:
Sat Sep 01, 2018 12:43 pm
SimonMint wrote:... requiring a hard reset with the power button.
I don't have a solution to your core problem, but I wanted to advise that you'll eventually corrupt your file system by powering it off that way.

As an alternate option, hold down Alt + SysRq, and type r e i s u o, waiting a second or two between keystrokes. This will (usually) shutdown your computer cleanly, and preserve your file system.

More info here and here.

Joe
Many thanks for this infomation. I will try it in due course. I cannot find the sysrq key on my keyboard, i can only assume its PrtScn.
It's

Code: Select all

REISUB
and not reiso
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

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Re: Complete system freeze

Post by JoeFootball » Mon Sep 03, 2018 10:56 am

deepakdeshp wrote:It's REISUB and not reiso
It's either. REISUO will shutdown the system (which I prefer in such extremes). REISUB will reboot the system.

Joe

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Re: Complete system freeze

Post by deepakdeshp » Mon Sep 03, 2018 11:42 am

JoeFootball wrote:
Mon Sep 03, 2018 10:56 am
deepakdeshp wrote:It's REISUB and not reiso
It's either. REISUO will shutdown the system (which I prefer in such extremes). REISUB will reboot the system.

Joe
Thanks for the info.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

SimonMint
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Re: Complete system freeze

Post by SimonMint » Sat Sep 15, 2018 7:26 pm

Thanks everyone, but the REISUB technique does nothing at all. I really think they need to have autoreporting for these errors, something that sends details upon reboot. Clearly kernal panic.

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Re: Complete system freeze

Post by bjmh46 » Sun Sep 16, 2018 6:08 am

There have been many posts here telling people (noobs in particular) that shutting off with the powerbutton is a no-no. In the case of a total freeze: keyboard, mouse, touchpad etc all totally non-responsive, there really isn't a lot of choice. In a case like that, I have shut down with the powerbutton, then before trying to reboot the system, I boot to a mint install usb stick and run fsck on the drive. I've done this many times without any long term consequences. REISUB is great advice when possible, but it's not always possible! I had one laptop that froze like that, coming out of suspend about every 3rd or 4th time--one never knew. A lot of powerbutton shutdowns on that one. Well that laptop is now retired, but the hard drive (with the same load of mint 18.3 xfce) lives on in a better behaved laptop and is still performing reliably.

Bob

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Re: Complete system freeze

Post by stevindm » Tue Sep 25, 2018 11:40 pm

Is it me or was Mint 17 a better release? I've had that system freeze a lot and now I get a request for a software program wanting my Admin password for a change to the system and a download. Sure acts like the malware I used to get on Windows 7 years ago. I've tried to use the task manager to see what was running and everything seems to be fine. After several re-boots you would think that process would have been stopped a long time ago. I've enjoyed not having to have any anti-virus but am wishing for some software to be able to find this process that wants my password. I am running Mint 18.3 Cinnamon 64-bit (3.6.7) with a 4.13.0-45-generic kernel on an Intel NUC i37100U CPU with 4 gig memory and a NVMe SSD 960 EVO M.2 hard drive. I thought I was updated to the latest but I must be behind. I wonder if my NUC is upto the latest and greatest version of Mint. With my old laptop I had to down grade to LME desktop because of outdated hardware.

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Re: Complete system freeze

Post by bjmh46 » Wed Sep 26, 2018 5:43 am

stevindm wrote:
Tue Sep 25, 2018 11:40 pm
Is it me or was Mint 17 a better release? I've had that system freeze a lot and now .....................................................................
I won't say that 17 was a better release, but in four years running 17 Qiana xfce on multiple laptops, I never had a system freeze coming out of suspend. I only switched to 18.3 to get the newer applications--I love the xapps. I still keep a spare ssd loaded and updated with 17 to boot for troubleshooting etc. Last of the non-systemd mint releases. Mint 18.3 is a great release, but not as 100% reliable as 17. (for me, YMMV)

Bob

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Re: Complete system freeze

Post by JoeFootball » Wed Sep 26, 2018 7:33 am

stevindm wrote:... now I get a request for a software program wanting my Admin password for a change to the system and a download.
And you're sure this isn't Update Manager?

Joe

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Re: Complete system freeze

Post by stevindm » Thu Sep 27, 2018 10:16 am

A lot of strange things happening. This is a warning I got from my email account. CN = Starfield Secure Certificate Authority - G2
OU = http://certs.starfieldtech.com/repository/
O = "Starfield Technologies, Inc."
L = Scottsdale
ST = Arizona
C = US

*.prod.phx3.secureserver.net

About the same time as this my spell check quit functioning. It would underline the incorrect word but be unable to show me the correct words to choose from when I right click on the suspect word. Everthing seemed to work good when I first installed this version. If I ran the update manager would these problems be corrected?

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Re: Complete system freeze

Post by stevindm » Thu Sep 27, 2018 10:22 am

Here is some more system info.
fred@boss-NUC7i3BNH ~ $ inxi -Fxz
System: Host: boss-NUC7i3BNH Kernel: 4.13.0-45-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.3 Sylvia
Machine: System: Intel product: NUC7i3BNH v: J31191-312
Mobo: Intel model: NUC7i3BNB v: J22859-312
Bios: Intel v: BNKBL357.86A.0060.2017.1214.2013 date: 12/14/2017
CPU: Dual core Intel Core i3-7100U (-HT-MCP-) cache: 3072 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 9600
clock speeds: max: 2400 MHz 1: 600 MHz 2: 600 MHz 3: 598 MHz
4: 600 MHz
Graphics: Card: Intel Device 5916 bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1280x1024@60.02hz
GLX Renderer: Mesa DRI Intel HD Graphics 620 (Kaby Lake GT2)
GLX Version: 3.0 Mesa 18.0.5 Direct Rendering: Yes
Audio: Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3
Sound: Advanced Linux Sound Architecture v: k4.13.0-45-generic
Network: Card-1: Intel Ethernet Connection (4) I219-V
driver: e1000e v: 3.2.6-k bus-ID: 00:1f.6
IF: eno1 state: down mac: <filter>
Card-2: Intel Device 24fd driver: iwlwifi bus-ID: 3a:00.0
IF: wlp58s0 state: up speed: N/A duplex: N/A mac: <filter>
Drives: HDD Total Size: 128.0GB (Used Error!)
ID-1: /dev/nvme0n1 model: N/A size: 250.1GB
ID-2: /dev/mmcblk0 model: N/A size: 124.7GB
ID-3: USB /dev/sda model: Cruzer_Glide size: 128.0GB
Partition: ID-1: / size: 225G used: 113G (53%) fs: ext4 dev: /dev/dm-1
ID-2: /boot size: 473M used: 135M (31%) fs: ext2 dev: /dev/nvme0n1p2
ID-3: swap-1 size: 4.17GB used: 0.00GB (0%) fs: swap dev: /dev/dm-3
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 41.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 229 Uptime: 35 min Memory: 930.5/3832.0MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35
fred@boss-NUC7i3BNH ~ $


Could the problem be related to the Intel NUC?
Is it a hardware issue? Seemed to work fine at first.

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Re: Complete system freeze

Post by stevindm » Thu Sep 27, 2018 10:25 am

deepakdeshp wrote:
Mon Sep 03, 2018 4:45 am
SimonMint wrote:
Sat Sep 01, 2018 1:16 pm
JoeFootball wrote:
Sat Sep 01, 2018 12:43 pm

I don't have a solution to your core problem, but I wanted to advise that you'll eventually corrupt your file system by powering it off that way.

As an alternate option, hold down Alt + SysRq, and type r e i s u o, waiting a second or two between keystrokes. This will (usually) shutdown your computer cleanly, and preserve your file system.

More info here and here.

Joe
Many thanks for this infomation. I will try it in due course. I cannot find the sysrq key on my keyboard, i can only assume its PrtScn.
It's

Code: Select all

REISUB
and not reiso
If the file system is corrupted can it be repaired by running the update manager?

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JoeFootball
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Re: Complete system freeze

Post by JoeFootball » Thu Sep 27, 2018 11:08 am

stevindm wrote:If the file system is corrupted can it be repaired by running the update manager?
To answer your question, no, Update Manager will not repair a corrupted file system.

I also just realized that you're not the original author of this issue. You'll probably get far better results by creating your own post for your own issue, rather than trying to tack on to someone else's. You can try the Newbie Questions forum, if you think that's appropriate.

Joe

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