Scanner not found Brother MFC-J995DW

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OunceofCommonSense
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Scanner not found Brother MFC-J995DW

Post by OunceofCommonSense » Mon Jan 14, 2019 12:28 pm

I am trying to get my new printer to scan, but get message scanner not found when I open Simple Scan or XSANE. I have set it up for wireless printing without issue and downloaded the printer drivers from Brother and installed them. I previously had a Brother MFC-5490CN installed with scanner working so I believe all the prerequisites are done. I am trying to set up the scanner to work wirelessly
MB: Asrock Extreme4-M CPU: Intel(R) Core(TM) i7-3770K CPU @3.50GHz Memory: Corsair Low Profile Vengeance 16.00 GB. GC On CPU HD4000 Platform: x86_64 Distribution: Linux Mint 19 Tara

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Pjotr
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Re: Scanner not found Brother MFC-J995DW

Post by Pjotr » Mon Jan 14, 2019 12:31 pm

Maybe this helps:
https://easylinuxtipsproject.blogspot.c ... nters.html

Note the hack at step 10.
Tip: 10 things to do after installing Linux Mint 19.1 Tessa
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
Twitter: twitter.com/easylinuxtips
All in all, horse sense simply makes sense.

OunceofCommonSense
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Re: Scanner not found Brother MFC-J995DW

Post by OunceofCommonSense » Mon Jan 14, 2019 1:08 pm

Thanks
I believe those links are copied to /usr/lib/sane. I am now getting a message
~$ sudo scanimage
[sudo] password for david:
scanimage: open of device brother4:net1;dev0 failed: Invalid argument


I am in a bit of a muddle. I have drivers installed for my old printer(MFC 5490CN), drivers installed by Mint when it recognized the wireless printer and drivers I installed using the install tool at Brother's site. In the configure printers under administration I now have 3 printers listed, only one prints but does not scan.
MB: Asrock Extreme4-M CPU: Intel(R) Core(TM) i7-3770K CPU @3.50GHz Memory: Corsair Low Profile Vengeance 16.00 GB. GC On CPU HD4000 Platform: x86_64 Distribution: Linux Mint 19 Tara

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ClixTrix
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Re: Scanner not found Brother MFC-J995DW

Post by ClixTrix » Mon Jan 14, 2019 1:43 pm

I believe the release notes for Mint 19.1 have a pointer to issues with scanners / libsane regression...

https://linuxmint.com/rel_tessa_cinnamon.php

...and this bug report.

https://bugs.launchpad.net/ubuntu/+sour ... ug/1728012
Linux Mint 19.1 x64 Cinnamon 4.15.0-46-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / Sapphire Radeon HD6450
NVMe-SSD: Samsung 960 EVO 250GB / SATA-SSD: Samsung 850 250GB + Toshiba OCZ VX500 512GB

OunceofCommonSense
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Re: Scanner not found Brother MFC-J995DW

Post by OunceofCommonSense » Mon Jan 14, 2019 4:02 pm

@Pojtr

I notice there is no /usr/lib64/libbrscandec*.so* file there for my printer. There appears to be .so files there for my old printer (br3) but not for my new one (br4). I feel like it would be best to purge all the printer driver files and start again but I don't know how

@ClixTrix
I went through the bug report and tried suggestions for br4scan printers to no avail. I'm stuck

If I try XSANE I get this error message now

Code: Select all

Failed to open device 'brother4:net 1;dev0': Invalid Argument
MB: Asrock Extreme4-M CPU: Intel(R) Core(TM) i7-3770K CPU @3.50GHz Memory: Corsair Low Profile Vengeance 16.00 GB. GC On CPU HD4000 Platform: x86_64 Distribution: Linux Mint 19 Tara

OunceofCommonSense
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Re: Scanner not found Brother MFC-J995DW

Post by OunceofCommonSense » Mon Jan 14, 2019 7:29 pm

OK, I hooked up a USB connection to the printer and it scans. When I open XSANE I get an error

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Failed to Create File: Permission Denied
Then when I dismiss the error XSANE opens and I am give the choice of :

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Brother MFCJ995DW MFC-J995DW [brother4:net1;dev0]
or

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Brother MFCJ995DW USB Scanner [brother4:bus4;dev4]
The second one(USB) works the first one doesn't.
Is wireless scanning not possible?
MB: Asrock Extreme4-M CPU: Intel(R) Core(TM) i7-3770K CPU @3.50GHz Memory: Corsair Low Profile Vengeance 16.00 GB. GC On CPU HD4000 Platform: x86_64 Distribution: Linux Mint 19 Tara

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Re: Scanner not found Brother MFC-J995DW[SOLVED]

Post by OunceofCommonSense » Tue Jan 15, 2019 10:20 am

Removed Brother related packages using Synaptic and started over using the instructions on the Brother site https://support.brother.com/g/b/downloa ... &type3=625 and https://support.brother.com/g/s/id/linu ... edirect=on and it is working fine now wirelessly
MB: Asrock Extreme4-M CPU: Intel(R) Core(TM) i7-3770K CPU @3.50GHz Memory: Corsair Low Profile Vengeance 16.00 GB. GC On CPU HD4000 Platform: x86_64 Distribution: Linux Mint 19 Tara

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Re: Scanner not found Brother MFC-J995DW

Post by ClixTrix » Tue Jan 15, 2019 10:28 am

You beat me to the suggestion: try removing and reinstalling. :D Glad it's working.
Linux Mint 19.1 x64 Cinnamon 4.15.0-46-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / Sapphire Radeon HD6450
NVMe-SSD: Samsung 960 EVO 250GB / SATA-SSD: Samsung 850 250GB + Toshiba OCZ VX500 512GB

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