New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

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bearozo
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New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Sat Mar 30, 2019 1:32 pm

I know the drive is working but it does not show up anywhere (file browser, BIOS at boot, K3b) Everything else works, even got the beatsaudio working with HDAJackRetask (4 speakers 2 subs ).
Last edited by bearozo on Sun Mar 31, 2019 5:44 am, edited 1 time in total.

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Lord Boltar
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by Lord Boltar » Sat Mar 30, 2019 3:59 pm

Please post back from lsscsi - you may have to install it from the Package Manager first - this will show your optical devices your system sees that are attached

below is the output of my machine
Aspire-E5-575G:~$ lsscsi
[1:0:0:0] cd/dvd Slimtype DVD A DA8AESH XA11 /dev/sr0
[2:0:0:0] disk ATA Micron_1100_MTFD A020 /dev/sda
[3:0:0:0] disk Seagate Backup+ BL 0419 /dev/sdd
[4:0:0:0] disk Seagate Expansion+ A200 /dev/sdb
[5:0:0:0] disk Seagate BUP Slim BK 0107 /dev/sdc

Also it will be hidden until you insert a cd or dvd in it
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bearozo
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Sat Mar 30, 2019 4:11 pm

0:0:0:0] disk ATA KINGSTON SA400S3 B1D1 /dev/sda
[4:0:0:0] disk ATA Hitachi HTS54505 A6C0 /dev/sdb

Seems to be a hardware problem, I will get a different drive tomorrow that worked in an older HP with a Debian install, I tried tried a Debian live in this but no luck.

bearozo
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Sun Mar 31, 2019 8:15 am

I now have tried 3 different drives that works in other machine, still no luck, tried all different BIOS settings possible, no luck . Either it is a hardware failure on the main-board or it is disabled somehow.

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Lord Boltar
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by Lord Boltar » Sun Mar 31, 2019 12:40 pm

Just curious if you have a USB external cd/dvd drive handy to see if that works?
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bearozo
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Sun Mar 31, 2019 5:59 pm

No external handy, I am fixing to get one though :) It takes my USB 3¼ inch floppy without problem. My old canon laser LBP 2900 I cannot get to work though, have it working on my old acer dual core with mint 17.3 after a lot of hassle so it should be possible, it is about some 32-it drivers it needs.

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Lord Boltar
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by Lord Boltar » Mon Apr 01, 2019 8:06 am

You can get your Canon LBP 2900 drivers from here - is it a Laser SHOT or i-sensys?

https://driver-canon.com/canon-laser-sh ... river.html

Look for CAPT Printer Driver for Linux Version 2.70 it is toward the bottom of page

For the i-Sensys

https://www.canondriver.net/canon-i-sen ... ver-linux/
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ClixTrix
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by ClixTrix » Mon Apr 01, 2019 10:06 am

I'm assuming the Kingston drive was added. If you remove the Kingston drive from the system, does that restore use of the CD/DVD drive?
Linux Mint 19.1 x64 Cinnamon 4.15.0-58-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / Sapphire Radeon HD6450
NVMe-SSD: Samsung 960 EVO 250GB / SATA-SSD: Samsung 850 EVO 250GB + Toshiba OCZ VX500 512GB

bearozo
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Thu Apr 04, 2019 9:49 am

Lord Boltar wrote:
Mon Apr 01, 2019 8:06 am
You can get your Canon LBP 2900 drivers from here - is it a Laser SHOT or i-sensys?

https://driver-canon.com/canon-laser-sh ... river.html

Look for CAPT Printer Driver for Linux Version 2.70 it is toward the bottom of page

For the i-Sensys

https://www.canondriver.net/canon-i-sen ... ver-linux/
I have and used those linux-capt-drv-v271-uken.tar.gz etc. it is still difficult :)

bearozo
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Thu Apr 04, 2019 9:52 am

ClixTrix wrote:
Mon Apr 01, 2019 10:06 am
I'm assuming the Kingston drive was added. If you remove the Kingston drive from the system, does that restore use of the CD/DVD drive?
I have not tried that ! but the kingston is the main and has os the mechanical hitachi is for storage and backup.

bearozo
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Thu Apr 04, 2019 10:24 am

Update, Cannot be OS-related as it does not show up at boot-options (F9) only harddrive or USB, the question above, about my SSD I am yet to try.
I have a band new asus optical installed now but it does not show :(

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Lord Boltar
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Re: New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by Lord Boltar » Sun Apr 07, 2019 12:00 am

What is the output of

sudo lshw -C disk

Should show you all disk devices including DVD/CDROM drives. They will be noted with their logical names included. lshw should be installed but sudo apt-get install lshw will install it if not

Also check with HP to see if there is a BIOS Update
IF your problem has been solved, please edit your original post and add [SOLVED] to the beginning of the Subject Line. It helps other members

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bearozo
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PDATE) New install of mint 19.1 on HP Envy, 17" 4700MQ, 480gb SSD, 16gb RAM cd/dvd do not work.

Post by bearozo » Wed Apr 17, 2019 3:38 pm

Sudo lshw -C disk only shows my two HDDs. I now have a brother laser and it works great with no hassle, choice of .rpm or .deb för linux :)

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