USB ports not working

Questions about hardware,drivers and peripherals
Forum rules
Before you post please read how to get help
Post Reply
MadMonkey1966
Level 1
Level 1
Posts: 5
Joined: Tue Apr 16, 2019 10:15 am

USB ports not working

Post by MadMonkey1966 » Wed Apr 17, 2019 7:28 am

Hi all, newbie to Mint here (though have used Ubuntu on & off for a while...).

I have adopted my sisters Acer Aspire E 15 laptop, as she had USB problems & got fed up with it & got herself a new laptop. I had a look at it and in Device Manager it had a Device Descriptor error. I searched high & low, and tried various solves to cure it but alas no good.
I thought it would be easier to wipe the laptop, and start fresh, and i picked Linux Mint.

Sadly, i still have the same problem, none of the USB sockets appear to work. I have searched the forums and found a couple of ideas but still no good.

One said about using Terminal (which i am not very experienced at...)...i tired lsusb

Code: Select all

stephen@stephen-Aspire-E5-511:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
stephen@stephen-Aspire-E5-511:~$
which to be fair does not mean a lot to me.....just for testing i have 2 USB flash drives plugged in & a USB mouse, none of which work.

Has anyone come across this before, can anyone help solve this issue.
Thanks in advance....

qbit
Level 2
Level 2
Posts: 90
Joined: Thu Jan 10, 2019 12:14 pm

Re: USB ports not working

Post by qbit » Wed Apr 17, 2019 12:16 pm

none of the USB sockets appear to work
Whether my hint helps, I do not know, but look into the BIOS
Under System Setup or something like that, check if USB is set to "enabled". Maybe it is set to disabled

Neil Edmond
Level 6
Level 6
Posts: 1016
Joined: Thu Dec 26, 2013 10:19 am
Location: N.E. AR USA

Re: USB ports not working

Post by Neil Edmond » Wed Apr 17, 2019 1:49 pm

If qbits suggestion of USB disabled in BIOS doesn't do the trick, it could well be a hardware failure, something like the USB controller/hub. I have an old ThinkPad where that happened. Fixed it with an express card USB device.

MadMonkey1966
Level 1
Level 1
Posts: 5
Joined: Tue Apr 16, 2019 10:15 am

Re: USB ports not working

Post by MadMonkey1966 » Thu Apr 18, 2019 5:55 am

Thanks Neil & qbit's for your replies :D

qbit - In BIOS there is only one setting mentioning USB sockets & that mentions USB 3.0 and that is enabled :roll:

Neil - The laptop is only 2 years old, but i guess it could be hardware failure.

I am thinking it is something else, purely as they stopped working in Windows with an error saying:

Unknown USB Device (Device Descriptor Request Failed)

Most fixes relate to a power issue, but i have tried all of those (that i can find)..... :?

Neil Edmond
Level 6
Level 6
Posts: 1016
Joined: Thu Dec 26, 2013 10:19 am
Location: N.E. AR USA

Re: USB ports not working

Post by Neil Edmond » Thu Apr 18, 2019 8:00 am

MadMonkey1966 wrote:
Thu Apr 18, 2019 5:55 am
In BIOS there is only one setting mentioning USB sockets & that mentions USB 3.0 and that is enabled :roll:
Just for giggles, try with USB 3.0 disabled and see if it makes any difference.

qbit
Level 2
Level 2
Posts: 90
Joined: Thu Jan 10, 2019 12:14 pm

Re: USB ports not working

Post by qbit » Thu Apr 18, 2019 8:28 am

Check USB connections on the computer for cleanliness, be very careful because the contacts are sensitive. Good light and a magnifying glass are useful.
However, I do not believe that it is because there is a fault on all USB ports.
And in the BIOS test usb 3 disable. It is obsolete. My upload came too late :(
Neil's was faster. 8)
Some old usb memory sticks (e.g. Intenso) have a control LED. Also try once.

DAMIEN1307
Level 7
Level 7
Posts: 1831
Joined: Tue Feb 21, 2017 8:13 pm
Location: Alamogordo, New Mexico, USA

Re: USB ports not working

Post by DAMIEN1307 » Thu Apr 18, 2019 8:42 am

did i once here somewhere that on some newer makes of lappy's, that there is actually some sort of on/off switch on them for enabling/disabling USBs?...DAMIEN
ORDO AB CHAO

MadMonkey1966
Level 1
Level 1
Posts: 5
Joined: Tue Apr 16, 2019 10:15 am

Re: USB ports not working

Post by MadMonkey1966 » Thu Apr 18, 2019 8:54 am

Neil, i just tried the Disable, and it made a slight difference in the output from lsusb...
stephen@stephen-Aspire-E5-511:~$ lsusb
Bus 001 Device 002: ID 8087:07e6 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
stephen@stephen-Aspire-E5-511:~$
Thats slightly different from, the original one, but expected i guess....
None of them appear to do anything still though :roll:

qbit, i gave the laptop a good clean when i got it, stripped it down etc, cleaned all connectors, memory, HDD ....i could try again paying more attention to USB points i guess :)

DAMIEN1307 - maybe, if there is i can't find it :lol: :lol:

I will keep trying
Last edited by MadMonkey1966 on Thu Apr 18, 2019 9:03 am, edited 1 time in total.

User avatar
catweazel
Level 18
Level 18
Posts: 8936
Joined: Fri Oct 12, 2012 9:44 pm
Location: Australian Antarctic Territory

Re: USB ports not working

Post by catweazel » Thu Apr 18, 2019 8:58 am

MadMonkey1966 wrote:
Thu Apr 18, 2019 8:54 am
qbit, i gave the laptop a good clean when i got it, stripped it down etc, cleaned all connectors, memory, HDD ....i could try again paying more attention to USB points i guess :)
'E's not pinin'! 'E's passed on! This parrot is no more! He has ceased to be! 'E's expired and gone to meet 'is maker! 'E's a stiff! Bereft of life, 'e rests in peace! If you hadn't nailed 'im to the perch 'e'd be pushing up the daisies! 'Is metabolic processes are now 'istory! 'E's off the twig! 'E's kicked the bucket, 'e's shuffled off 'is mortal coil, run down the curtain and joined the bleedin' choir invisible!! THIS IS AN EX-PARROT!!

Apologies to Monty Python.
¡uʍop ǝpısdn sı buıɥʇʎɹǝʌǝ os ɐıןɐɹʇsnɐ ɯoɹɟ ɯ,ı

qbit
Level 2
Level 2
Posts: 90
Joined: Thu Jan 10, 2019 12:14 pm

Re: USB ports not working

Post by qbit » Thu Apr 18, 2019 11:29 am

there is actually some sort of on/off switch on them for enabling/disabling USBs?...DAMIEN
Hmm, the acer manual does not mention such a switch, however some info about the colours of the usb ports.
https://www.manualslib.com/manual/10370 ... =40#manual

https://www.manualslib.com/manual/10370 ... =10#manual

MadMonkey1966
Level 1
Level 1
Posts: 5
Joined: Tue Apr 16, 2019 10:15 am

Re: USB ports not working

Post by MadMonkey1966 » Mon Apr 22, 2019 3:03 pm

Speaking to a friend of mine, he suggested updating to the latest BIOS version.

He doesn't think it is a hardware issue (as in a failure), as the ports have power and all used to work fine. He thinks something in the BIOS had tripped out as such, and as this error has carried over from Windows 10 when it was showing as a Device Descriptor error in Device Manager, and it still appears to be the same thing.

So the question is, how do i go about updating a BIOS from Linux Mint.

Any help would be great...or i think its time to give up and have a laptop without USB ports :cry:

Neil Edmond
Level 6
Level 6
Posts: 1016
Joined: Thu Dec 26, 2013 10:19 am
Location: N.E. AR USA

Re: USB ports not working

Post by Neil Edmond » Mon Apr 22, 2019 4:47 pm

If Acer provides a bootable BIOS update iso option, use that. Another option for when a Windows exe is the only option, is boot a Windows PE environment. Something I've never done, but a search of the forum should yield more onfo.

qbit
Level 2
Level 2
Posts: 90
Joined: Thu Jan 10, 2019 12:14 pm

Re: USB ports not working

Post by qbit » Tue Apr 23, 2019 5:31 pm

Be careful with bios updates, this is a heart surgery for your computer. :!:
Better tell everything you know about the history of the device. the goal is to find the cause that usb is not working. :|

MadMonkey1966
Level 1
Level 1
Posts: 5
Joined: Tue Apr 16, 2019 10:15 am

Re: USB ports not working

Post by MadMonkey1966 » Wed Apr 24, 2019 7:47 am

Looks like a BIOS update is hard work from within Mint, and i know it is risky.

All i can say is that the USB sockets used to work fine with a plug in mouse (which still works fine plugged in elsewhere).
Then it stopped working,and in the end my sister gave up with it. When i first looked there was this Device Descriptor error in the Device manager. I looked it up online and found various fixes. None of which seemed to work. I gave up and thought installing Mint may solve the issue......turns out it didnt :roll: :lol: :lol:

Neil Edmond
Level 6
Level 6
Posts: 1016
Joined: Thu Dec 26, 2013 10:19 am
Location: N.E. AR USA

Re: USB ports not working

Post by Neil Edmond » Wed Apr 24, 2019 8:18 am

Still reads very much like a hardware issue to me. Keep in mind, all hardware will function just fine...until it doesn't.

User avatar
catweazel
Level 18
Level 18
Posts: 8936
Joined: Fri Oct 12, 2012 9:44 pm
Location: Australian Antarctic Territory

Re: USB ports not working

Post by catweazel » Wed Apr 24, 2019 8:44 am

MadMonkey1966 wrote:
Mon Apr 22, 2019 3:03 pm
So the question is, how do i go about updating a BIOS from Linux Mint.
That isn't the right question. The right question is, what can I use this dud machine for?

There are no circuit breakers in a BIOS to 'trip out'. With all due respect, I think your friend is talking through the top of his head.
¡uʍop ǝpısdn sı buıɥʇʎɹǝʌǝ os ɐıןɐɹʇsnɐ ɯoɹɟ ɯ,ı

qbit
Level 2
Level 2
Posts: 90
Joined: Thu Jan 10, 2019 12:14 pm

Re: USB ports not working

Post by qbit » Wed Apr 24, 2019 3:53 pm

qbit, i gave the laptop a good clean when i got it, stripped it down etc, cleaned all connectors, memory, HDD ....i could try again paying more attention to USB points i guess
Can you describe that more exactly?
When cleaning namely salts can gradually
cause fault currents, which can lead to strange effects in electronically sensitive systems.
Even after days strange effects can appear.

Do not give up :!:

Post Reply

Return to “Hardware Support”