Cannot connect to Wireless for WPA2 Enterprise

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zaahirlaher
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Cannot connect to Wireless for WPA2 Enterprise

Post by zaahirlaher » Mon Jun 03, 2019 1:02 am

Hi

I'm having problems connecting to WPA and WPA2 Enterprise wireless networks. When I select the network from the Network Manager in my panel, my Network settings window is displayed instead of trying to connect to the network.

In the Network manager, when I click in the Network, The loading icons is displayed, but I'm not prompted for a username/password. There is also no gear icon to go into the connection settings.

I can connect to WPA and WPA2 Personal just fine (both 2.4ghz and 5ghz)

I'm using a fresh install of Mint 19.1 Cinnamon.
System:
Host: Rohan Kernel: 4.15.0-50-generic x86_64 bits: 64 compiler: gcc
v: 7.3.0 Desktop: Cinnamon 4.0.10 Distro: Linux Mint 19.1 Tessa
base: Ubuntu 18.04 bionic
Machine:
Type: Laptop System: ASUSTeK product: GL553VE v: 1.0 serial: <filter>
Mobo: ASUSTeK model: GL553VE v: 1.0 serial: <filter>
UEFI: American Megatrends v: GL553VE.302 date: 03/06/2017
Battery:
ID-1: BAT0 charge: 44.5 Wh condition: 45.4/47.5 Wh (95%)
model: Simplo SDI ICR18650 status: Unknown
CPU:
Topology: Quad Core model: Intel Core i7-7700HQ bits: 64 type: MT MCP
arch: Kaby Lake rev: 9 L2 cache: 6144 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 44928
Speed: 800 MHz min/max: 800/3800 MHz Core speeds (MHz): 1: 800 2: 807
3: 800 4: 813 5: 815 6: 818 7: 838 8: 807
Graphics:
Device-1: Intel vendor: ASUSTeK driver: i915 v: kernel bus ID: 00:02.0
Device-2: NVIDIA GP107M [GeForce GTX 1050 Ti Mobile] vendor: ASUSTeK
driver: nvidia v: 390.116 bus ID: 01:00.0
Display: x11 server: X.Org 1.19.6 driver: modesetting,nvidia
unloaded: fbdev,nouveau,vesa resolution: 1920x1080~60Hz, 2560x1080~60Hz
OpenGL: renderer: GeForce GTX 1050 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 390.116
direct render: Yes
Audio:
Device-1: Intel CM238 HD Audio vendor: ASUSTeK driver: snd_hda_intel
v: kernel bus ID: 00:1f.3
Sound Server: ALSA v: k4.15.0-50-generic
Network:
Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel port: e000
bus ID: 02:00.0
IF: wlp2s0 state: down mac: <filter>
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: ASUSTeK driver: r8169 v: 2.3LK-NAPI port: d000 bus ID: 03:00.0
IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
Local Storage: total: 942.70 GiB used: 274.36 GiB (29.1%)
ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO M.2 500GB
size: 465.76 GiB
ID-2: /dev/sdb vendor: Transcend model: TS512GSSD230S size: 476.94 GiB
Partition:
ID-1: / size: 456.96 GiB used: 274.35 GiB (60.0%) fs: ext4 dev: /dev/sda2
Sensors:
System Temperatures: cpu: 57.0 C mobo: N/A gpu: nvidia temp: 50 C
Fan Speeds (RPM): cpu: 0
Info:
Processes: 263 Uptime: 35m Memory: 15.55 GiB used: 3.09 GiB (19.9%)
Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 Shell: bash v: 4.4.19
inxi: 3.0.27
Output from lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 0bda:57f5 Realtek Semiconductor Corp.
Bus 001 Device 002: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
Bus 001 Device 005: ID 0b05:1854 ASUSTek Computer, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Output from lspci:
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 05)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) (rev 05)
00:02.0 VGA compatible controller: Intel Corporation Device 591b (rev 04)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model
00:14.0 USB controller: Intel Corporation 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller (rev 31)
00:14.2 Signal processing controller: Intel Corporation 100 Series/C230 Series Chipset Family Thermal Subsystem (rev 31)
00:15.0 Signal processing controller: Intel Corporation 100 Series/C230 Series Chipset Family Serial IO I2C Controller #0 (rev 31)
00:16.0 Communication controller: Intel Corporation 100 Series/C230 Series Chipset Family MEI Controller #1 (rev 31)
00:17.0 SATA controller: Intel Corporation HM170/QM170 Chipset SATA Controller [AHCI Mode] (rev 31)
00:1c.0 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #3 (rev f1)
00:1c.3 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #4 (rev f1)
00:1c.6 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #7 (rev f1)
00:1f.0 ISA bridge: Intel Corporation HM175 Chipset LPC/eSPI Controller (rev 31)
00:1f.2 Memory controller: Intel Corporation 100 Series/C230 Series Chipset Family Power Management Controller (rev 31)
00:1f.3 Audio device: Intel Corporation CM238 HD Audio Controller (rev 31)
00:1f.4 SMBus: Intel Corporation 100 Series/C230 Series Chipset Family SMBus (rev 31)
01:00.0 3D controller: NVIDIA Corporation GP107M [GeForce GTX 1050 Ti Mobile] (rev a1)
02:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader (rev 01)
Thanks in advance,
-Z
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Last edited by zaahirlaher on Wed Jul 10, 2019 6:04 am, edited 1 time in total.

zaahirlaher
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Re: Cannot connect to WPA and WPA2 Enterprise

Post by zaahirlaher » Mon Jun 03, 2019 12:23 pm

I've also tried adding the network as a hidden network and adding all the relevant details. When I connect this way, I get prompted for username/password over and over again.

zaahirlaher
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Re: Cannot connect to WPA and WPA2 Enterprise

Post by zaahirlaher » Tue Jun 11, 2019 2:59 am

Hi,

Do I need to add any more information to this thread?

I've found this in /var/logs/syslog:
[ 1817.926484] iwlwifi 0000:02:00.0: Microcode SW error detected. Restarting 0x92000000.
[ 1817.926538] iwlwifi 0000:02:00.0: HCMD_ACTIVE already clear for command LQ_CMD
[1560244430.7507] device (wlp2s0): Activation: (wifi) association took too long
[ 1828.886848] wlp2s0: deauthenticating from 40:ce:24:96:51:af by local choice (Reason: 3=DEAUTH_LEAVING)

I've also tried updating my wireless drivers as per the solution from https://askubuntu.com/questions/726292/ ... book-ux305

Regards,
-Z

zaahirlaher
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Re: Cannot connect to WPA and WPA2 Enterprise

Post by zaahirlaher » Mon Jun 24, 2019 2:15 am

Has anyone been able to look into this. I'm really stuck now.

zaahirlaher
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Re: Cannot connect to Wireless for WPA2 Enterprise

Post by zaahirlaher » Tue Jul 23, 2019 4:40 am

Hi All,

Does anyone have any suggestions? I suspect is has do with the the wireless drivers, but as per my previous post updating the drivers did not solve the issue.

webketje
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Re: Cannot connect to Wireless for WPA2 Enterprise

Post by webketje » Tue Sep 10, 2019 9:06 am

Hi all,

As an IT consultant using Linux Mint in a professional environment, I've been faced with this issue for the second time now.
The Linux Mint Network Manager widget is unable to handle WPA2 Enterprise (WPA 802.1X) networks with Protected EAP security on its own.

In order to make a connection, follow these steps below:

1. Open a terminal and enter:

Code: Select all

nmcli device status
Find the DEVICE name for which TYPE is wifi (for me this was wlp3s0, others have reported wlan0)

2. Find the network SSID you want to connect to, usually this is the name broadcasted to devices (e.g. often 'eduroam' for universities).
If your Linux Mint is unable to detect it, you can find it through a phone/ other Windows computer.

3. Now you need to have wpa_supplicant, to check if it is installed type wpa_supplicant in the terminal, and sudo apt install wpa_supplicant if you don't have it.
4. In the terminal, type wpa_passphrase <network-ssid> <password> (with network ssid = eduroam in the example of universities). The terminal will output something like:

Code: Select all

network={
	ssid="eduroam"
	#psk="FakePass1"
	psk=34399ef130c9ea368d932b7bb0e1a7720cad9ccaddb8161fdc7fba8053647f3c
}
5. You need a config file at /etc/wpa_supplicant.conf. If you don't have one, sudo touch /etc/wpa_supplicant.conf.
In the conf file (sudo nano /etc/wpa_supplicant.conf), paste the result from previous step, and add 2 lines so it becomes:

Code: Select all

network={
    ssid="eduroam"
    #psk="FakePass1"
    psk=34399ef130c9ea368d932b7bb0e1a7720cad9ccaddb8161fdc7fba8053647f3c
    password="FakePass1"
    identity="userlogin@domain.ext"
}
6.Enter:

Code: Select all

sudo wpa_supplicant -D nl80211 -c /etc/wpa_supplicant.conf
You should see console output without errors if it works. You can also always do nmcli device wifi to check if it works.

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Pjotr
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Re: Cannot connect to Wireless for WPA2 Enterprise

Post by Pjotr » Tue Sep 10, 2019 10:30 am

@webketje: looks cool! Is this the case for Dutch universities?
Tip: 10 things to do after installing Linux Mint 19.2 Tina
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All in all, horse sense simply makes sense.

athi
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Re: Cannot connect to Wireless for WPA2 Enterprise

Post by athi » Tue Sep 10, 2019 10:42 am

webketje wrote:
Tue Sep 10, 2019 9:06 am
Hi all,

As an IT consultant using Linux Mint in a professional environment, I've been faced with this issue for the second time now.
The Linux Mint Network Manager widget is unable to handle WPA2 Enterprise (WPA 802.1X) networks with Protected EAP security on its own.
webketje, is Protected EAP an enterprise only protocol? Never had this issue with any of the retail routers, some with 3rd party firmware.
Mint Mate 19.1. Main rig is HP 800G2 I5 6500 16GB ram, 120GB boot drive, 2x3TB, 1x4TB data drives. Oldest rig is Mate 18.3 on Dell D620 with 32bits core duo.

webketje
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Re: Cannot connect to Wireless for WPA2 Enterprise

Post by webketje » Tue Sep 10, 2019 5:28 pm

athi wrote:
Tue Sep 10, 2019 10:42 am
webketje wrote:
Tue Sep 10, 2019 9:06 am
Hi all,

As an IT consultant using Linux Mint in a professional environment, I've been faced with this issue for the second time now.
The Linux Mint Network Manager widget is unable to handle WPA2 Enterprise (WPA 802.1X) networks with Protected EAP security on its own.
webketje, is Protected EAP an enterprise only protocol? Never had this issue with any of the retail routers, some with 3rd party firmware.
Hi athi,
From this summary it seems that EAP requires an authentication server, which is far more likely to be implemented in bigger organizations/ companies than in home networks.

@Pjotr it is just something I've noticed on 3 different Belgian campuses. Sometimes the networks also have version numbers (eg. eduroam2, eduroam1.4)

NOTE: I forgot to mention in my previous how-to: you need to exec the command-line in step 6 every time you want to connect to the network

athi
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Re: Cannot connect to Wireless for WPA2 Enterprise

Post by athi » Tue Sep 10, 2019 5:54 pm

webketje, thank you for the clarification.
Mint Mate 19.1. Main rig is HP 800G2 I5 6500 16GB ram, 120GB boot drive, 2x3TB, 1x4TB data drives. Oldest rig is Mate 18.3 on Dell D620 with 32bits core duo.

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