[SOLVED] Black screen after login with cursor

[Luxdragon]

I've installed Linux Mint on my laptop a short while ago and it has a persistent issue that I could not fix. Unless I login into rendering mode, my Mint laptop shows up a black screen with the cursor. I saw that many people encountered this issue, but reinstalling Mint, Nvidia drivers or repairing dpkg packages in recovery mode did not work for me.

I'm using an Asus TUF gaming laptop with 500GB SSD, 16GB Ram, Nvidia GeForce 1650 and an AMD Ryzen 7. It's very odd, because I did not encounter this issue on this computer when I had Ubuntu 18.04, upon which Mint is mostly based. When everything works as it should, Mint runs perfectly, but this issue really bugs me.

I would appreciate any help.
Kind regards,

Luxdragon

[karlchen]

Hello, Luxdragon.

Please, post the complete screen output, generated by the terminal command inxi -Fxxxz.

Best regards,
Karl

[Luxdragon]

Aye,

thanks for the response. Here's the output from the terminal in software rendering mode:

Code: Select all

System:
  Host: Luxdragon Kernel: 5.3.0-28-generic x86_64 bits: 64 compiler: gcc 
  v: 7.4.0 Desktop: Cinnamon 4.4.8 wm: muffin 4.4.2 dm: LightDM 1.26.0 
  Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: ASUSTeK product: TUF Gaming FX705DT_FX705DT v: 1.0 
  serial: <filter> 
  Mobo: ASUSTeK model: FX705DT v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: FX705DT.308 date: 09/19/2019 
Battery:
  ID-1: BAT0 charge: 50.4 Wh condition: 62.9/67.0 Wh (94%) volts: 15.3/16.3 
  model: FX70542 type: Li-ion serial: <filter> status: Discharging 
CPU:
  Topology: Quad Core model: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 
  bits: 64 type: MT MCP arch: Zen rev: 1 L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 36729 
  Speed: 1222 MHz min/max: 1400/2300 MHz boost: enabled Core speeds (MHz): 
  1: 1222 2: 1223 3: 1222 4: 1222 5: 1222 6: 1222 7: 1223 8: 1222 
Graphics:
  Device-1: NVIDIA vendor: ASUSTeK driver: nvidia v: 435.21 bus ID: 01:00.0 
  chip ID: 10de:1f91 
  Device-2: AMD Picasso vendor: ASUSTeK driver: amdgpu v: kernel 
  bus ID: 05:00.0 chip ID: 1002:15d8 
  Display: x11 server: X.Org 1.20.5 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,nouveau,nvidia,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: llvmpipe (LLVM 9.0 128 bits) v: 3.3 Mesa 19.2.8 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: NVIDIA vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 01:00.1 chip ID: 10de:10fa 
  Device-2: AMD vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 05:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.3.0-28-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASUSTeK driver: r8169 v: kernel port: e000 bus ID: 02:00.0 
  chip ID: 10ec:8168 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: AzureWave driver: rtl8821ce v: v5.2.5.2.1_xxxx.20181112_beta 
  port: d000 bus ID: 04:00.0 chip ID: 10ec:c821 
  IF: wlp4s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 16.02 GiB (3.4%) 
  ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNW512G8 size: 476.94 GiB 
  speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 002C scheme: GPT 
Partition:
  ID-1: / size: 278.80 GiB used: 15.99 GiB (5.7%) fs: ext4 
  dev: /dev/nvme0n1p5 
Sensors:
  System Temperatures: cpu: 43.9 C mobo: N/A 
  Fan Speeds (RPM): cpu: 0 
Info:
  Processes: 279 Uptime: 1m Memory: 15.51 GiB used: 1.76 GiB (11.4%) 
  Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.4.0 alt: 7 Shell: bash 
  v: 4.4.20 running in: gnome-terminal inxi: 3.0.32

[Luxdragon]

This is merely additional information. I hope it helps. When I checked the same parameters in a regular cinnamon session (not software rendering) the graphics section was a bit different.

Code: Select all

Graphics:
  Device-1: NVIDIA vendor: ASUSTeK driver: nvidia v: 435.21 bus ID: 01:00.0 
  chip ID: 10de:1f91 
  Device-2: AMD Picasso vendor: ASUSTeK driver: amdgpu v: kernel 
  bus ID: 05:00.0 chip ID: 1002:15d8 
  Display: x11 server: X.Org 1.20.5 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,nouveau,nvidia,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD RAVEN (DRM 3.33.0 5.3.0-28-generic LLVM 9.0.0) 
  v: 4.5 Mesa 19.2.8 direct render: Yes

[karlchen]

Hello, Luxdragon.

I do not understand your post above. In your initial post you seemed to tell that you could run Cinnamon in software rendering mode only.

Unless I login into rendering mode, my Mint laptop shows up a black screen with the cursor.

How then did you create a second inxi report with Cinnamon running in normal mode, no software rendering?

Karl

[Luxdragon]

Hello, Luxdragon.

I do not understand your post above. In your initial post you seemed to tell that you could run Cinnamon in software rendering mode only.

Unless I login into rendering mode, my Mint laptop shows up a black screen with the cursor.

How then did you create a second inxi report with Cinnamon running in normal mode, no software rendering?

Karl

I opened the recovery mode in Grub menu, clicked resume and then rebooted my Laptop. Each time I do this, I can access Normal mode, otherwise its just a black screen with a cursor.

[asinoro]

Try to install the last 4.15 kernel, after installing it run:

Code: Select all

sudo update-initramfs -uk all ; update-grub 

Check if there is difference.

[Luxdragon]

Try to install the last 4.15 kernel, after installing it run:

Code: Select all

sudo update-initramfs -uk all ; update-grub 

Check if there is difference.

Hey,

it worked. It doesn't make a black screen when logging in to regular mode and the boot-up is faster. I installed the new kernel using Ukuu Kernel Update Facility and ran the terminal command after reboot. I first installed 5. 4. 15 and then 5. 5. 3. I've only got one issue now, my Wi-Fi stopped working. According to the software manager the driver is in use.

inxi -Fxxxz output is:

Code: Select all

System:
  Host: Luxdragon Kernel: 5.5.3-050503-generic x86_64 bits: 64 compiler: gcc 
  v: 9.2.1 Desktop: Cinnamon 4.4.8 wm: muffin 4.4.2 dm: LightDM 1.26.0 
  Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: ASUSTeK product: TUF Gaming FX705DT_FX705DT v: 1.0 
  serial: <filter> 
  Mobo: ASUSTeK model: FX705DT v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: FX705DT.308 date: 09/19/2019 
Battery:
  ID-1: BAT0 charge: 26.4 Wh condition: 62.0/67.0 Wh (93%) volts: 14.6/16.3 
  model: FX70542 type: Li-ion serial: <filter> status: Discharging 
CPU:
  Topology: Quad Core model: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 
  bits: 64 type: MT MCP arch: Zen rev: 1 L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 36732 
  Speed: 1222 MHz min/max: 1400/2300 MHz boost: enabled Core speeds (MHz): 
  1: 1222 2: 1223 3: 1251 4: 1223 5: 1272 6: 1297 7: 1251 8: 1222 
Graphics:
  Device-1: NVIDIA vendor: ASUSTeK driver: N/A bus ID: 01:00.0 
  chip ID: 10de:1f91 
  Device-2: AMD Picasso vendor: ASUSTeK driver: amdgpu v: kernel 
  bus ID: 05:00.0 chip ID: 1002:15d8 
  Display: x11 server: X.Org 1.20.5 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD RAVEN (DRM 3.36.0 5.5.3-050503-generic LLVM 9.0.0) 
  v: 4.5 Mesa 19.2.8 direct render: Yes 
Audio:
  Device-1: NVIDIA vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 01:00.1 chip ID: 10de:10fa 
  Device-2: AMD vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 05:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.5.3-050503-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASUSTeK driver: r8169 v: kernel port: e000 bus ID: 02:00.0 
  chip ID: 10ec:8168 
  IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: AzureWave driver: [b]N/A[/b] port: d000 bus ID: 04:00.0 
  chip ID: 10ec:c821 
Drives:
  Local Storage: total: 476.94 GiB used: 51.40 GiB (10.8%) 
  ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNW512G8 size: 476.94 GiB 
  speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 002C scheme: GPT 
Partition:
  ID-1: / size: 278.80 GiB used: 51.37 GiB (18.4%) fs: ext4 
  dev: /dev/nvme0n1p5 
Sensors:
  System Temperatures: cpu: 42.8 C mobo: N/A 
  Fan Speeds (RPM): cpu: 2400 
Info:
  Processes: 269 Uptime: 8m Memory: 15.51 GiB used: 1.55 GiB (10.0%) 
  Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.4.0 alt: 7 Shell: bash 
  v: 4.4.20 running in: gnome-terminal inxi: 3.0.32

Software manager:

https://drive.google.com/file/d/1cDV7ET ... hN/preview

Yeah, but the original problem was as of now solved.

[asinoro]

What I mean is:
Update Manager > View - Linux Kernels, install the last 4.15 kernel, after installing it, run:
sudo update-initramfs -uk all ; update-grub

Although if it works this kernel, is good for you. Mark the topic [SOLVED] by adding it to your first post title to help also other people.
And start a new topic for other issues you have.

[Luxdragon]

The problem with the black screen and Wi-Fi drivers is solved.

I first installed the 5.5 and 5.4 Kernels, whose graphics worked well (no black screen after login), but killed my PC's Wi-Fi. Then I installed Kernel 4.15, where Wi-Fi worked again, but the graphics still had major issues.

I reinstalled Mint and instead of using the 5.3 Kernel, I'm on 5.0 which runs smoothly, nice, well and great.

Thank you for your support and kind regards,
Luxdragon

[karlchen]

Hello, Luxdragon.

One the one hand, congratulation on managin to sort everything out and find that kernel series 5.0.0 works fine for you.
On the other hand, this locks you down to a kernel series, 5.0.0, which has already reached the end of its supported life.
I do understand that as long as you have to choose between
+ supported kernel series like the old LTS series 4.15.0 giving you serious graphical problems
+ very new kernel series like 5.4.0 and 5.5.0 giving you serious WIFI problems
+ de-supported kernel series 5.0.0 with functioning graphics and functioning wifi,
you will pick the 3rd choice.
Just thought that it should be mentioned that kernel series 5.0.0 is not longer mainained.

Best regards,
Karl