Micro Devices AMD/ATI Whistler Webcam

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drbevr
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Micro Devices AMD/ATI Whistler Webcam

Post by drbevr »

I volunteer with a nonprofit group that refurbishes donated laptops for underprivileged children and families. I'm working on an HP laptop with an advanced Micro Devices AMD/ATI Whistler webcam. It has Linux Mint 19.3 installed. I've tried Zoom, Cheese and Empathy. None of the programs can get the webcam to work. I get an error message saying "Device not found". Can anyone help me?

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Moem
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by Moem »

Hello,
Probably! But can you please give us something to go by, and post your system information? This can be found in the system reports application, on the tab system information. You can copy it from there and paste it into your next post.
This information is needed for pretty much any question about your system, so it's a good habit to post it straight away.
Image

If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!

gittiest personITW
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by gittiest personITW »

As Moem said - supply the info, but also try guvcview.

drbevr
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by drbevr »

Here is the system info:
System: Host: user Kernel: 5.3.0-53-generic x86_64 bits: 64 compiler: gcc v: 7.5.0
Desktop: Xfce 4.14.1 tk: Gtk 3.22.30 wm: xfwm4 dm: LightDM
Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic
Machine: Type: Laptop System: Hewlett-Packard product: HP Pavilion dv6 Notebook PC
v: 068F210000204720000620100 serial: <filter> Chassis: type: 10 serial: <filter>
Mobo: Hewlett-Packard model: 17FB v: 10.5A serial: <filter> BIOS: Hewlett-Packard
v: F.1C date: 01/23/2013
Battery: ID-1: BAT0 charge: 0.0 Wh condition: N/A volts: N/A model: Hewlett-Packard 2600
serial: <filter> status: Unknown
CPU: Topology: Quad Core model: Intel Core i7-2670QM bits: 64 type: MT MCP
arch: Sandy Bridge rev: 7 L2 cache: 6144 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 35121
Speed: 1343 MHz min/max: 800/3100 MHz Core speeds (MHz): 1: 1863 2: 1506 3: 1299
4: 1606 5: 1208 6: 1802 7: 1751 8: 1749
Graphics: Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics
vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0116
Device-2: AMD Whistler [Radeon HD 6730M/6770M/7690M XT] vendor: Hewlett-Packard
driver: radeon v: kernel bus ID: 01:00.0 chip ID: 1002:6740
Display: x11 server: X.Org 1.20.5 driver: ati,modesetting,radeon unloaded: fbdev,vesa
resolution: 1920x1080~60Hz
OpenGL: renderer: N/A v: N/A direct render: N/A
Audio: Device-1: Intel 6 Series/C200 Series Family High Definition Audio
vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:1b.0
chip ID: 8086:1c20
Sound Server: ALSA v: k5.3.0-53-generic
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel port: 4000 bus ID: 07:00.0
chip ID: 10ec:8168
IF: eno1 state: down mac: <filter>
Device-2: Intel Centrino Wireless-N 1030 [Rainbow Peak] driver: iwlwifi v: kernel
port: 4000 bus ID: 0d:00.0 chip ID: 8086:008b
IF: wlo1 state: up mac: <filter>
Drives: Local Storage: total: 698.64 GiB used: 60.15 GiB (8.6%)
ID-1: /dev/sda vendor: Seagate model: ST9750420AS size: 698.64 GiB speed: 3.0 Gb/s
serial: <filter>
Partition: ID-1: / size: 292.41 GiB used: 60.15 GiB (20.6%) fs: ext4 dev: /dev/sda1
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
chip ID: 8087:0024
Device-1: 1-1.1:3 info: Validity Sensors Fingerprint scanner type: <vendor specific>
driver: N/A rev: 1.1 chip ID: 138a:0018
Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
chip ID: 8087:0024
Device-2: 2-1.5:3 info: Intel type: Bluetooth driver: btusb rev: 2.0 chip ID: 8086:0189
Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.0 chip ID: 1d6b:0003
Sensors: System Temperatures: cpu: 48.0 C mobo: N/A gpu: radeon temp: 40 C
Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/mutlaqja-ppa-bionic.list
1: deb http: //ppa.launchpad.net/mutlaqja/ppa/ubuntu bionic main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com tricia main upstream import backport #id:linuxmint_main
2: deb http: //archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ bionic partner
Active apt repos in: /etc/apt/sources.list.d/teamviewer.list
1: deb http: //linux.teamviewer.com/deb stable main
Info: Processes: 244 Uptime: 2m Memory: 7.72 GiB used: 1.15 GiB (14.9%) Init: systemd v: 237
runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Client: Unknown python3.6 client inxi: 3.0.32

drbevr
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by drbevr »

I get command not found when I use guvcview.

drbevr
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by drbevr »

Thank you both for your help. I am newbiew; forgive me for not sending the system info with my first post.

gittiest personITW
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by gittiest personITW »

If you go to Menu. Type in Software Manager.
When that opens type in guvcview.
Install that.
When you've done that, go to Menu, type in guvc and run that.

drbevr
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by drbevr »

I get Device Not Found. But, it's listed in the system info.

drbevr
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Re: Micro Devices AMD/ATI Whistler Webcam

Post by drbevr »

Hp.com indicates that the webcam for that model is Cyberlink YouCam DE. The donor said that the webcam did work. He wiped his hard drive, including the OS, before donating the laptop. It now has Linux Mint 19.3 and doesnt see the webcam.

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