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how to get help
MartinA
Level 1
Posts: 7 Joined: Fri Dec 27, 2019 7:18 am
Post
by MartinA Thu Jan 14, 2021 1:17 pm
Hello,
A year or so ago, Skype worked fine. Since then I transferred my hard drive to a different model Acer Veriton computer. I did not try Skype after the transfer but everything else worked as before.
Now I cannot get Skype to hear my voice via the mic. If I send a voice test message via Skype no sound comes back. I have selected the correct mic input source on Skype. I tried reinstalling Skype but same result. I know the mic is ok because on Linux's 'sound settings input' display, the input level bargraph moves when I talk.
Please help me with any suggestions.
Thanks, Martin
Following advice I saw on this forum I obtained the following info:
Code: Select all
$ inxi -Fxxrzc0
System:
Host: mainPC Kernel: 4.15.0-54-generic x86_64 bits: 64 compiler: gcc
v: 7.4.0 Desktop: Cinnamon 4.2.4 wm: muffin dm: LightDM
Distro: Linux Mint 19.2 Tina base: Ubuntu 18.04 bionic
Machine:
Type: Desktop Mobo: Acer model: Veriton M2610G serial: <filter> BIOS: Acer
v: P01-B3 date: 10/12/2012
CPU:
Topology: Quad Core model: Intel Core i5-2400 bits: 64 type: MCP
arch: Sandy Bridge rev: 7 L2 cache: 6144 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 24744
Speed: 1597 MHz min/max: 1600/3400 MHz Core speeds (MHz): 1: 1598 2: 1596
3: 1597 4: 1596
Graphics:
Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics
vendor: Acer Incorporated ALI driver: i915 v: kernel bus ID: 00:02.0
chip ID: 8086:0102
Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa
resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa DRI Intel Sandybridge Desktop v: 3.3 Mesa 19.0.8
compat-v: 3.0 direct render: Yes
Audio:
Device-1: Intel 6 Series/C200 Series Family High Definition Audio
vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel
bus ID: 00:1b.0 chip ID: 8086:1c20
Sound Server: ALSA v: k4.15.0-54-generic
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Acer Incorporated ALI driver: r8169 v: 2.3LK-NAPI port: d000
bus ID: 06:00.0 chip ID: 10ec:8168
IF: enp6s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Device-2: Ralink RT2870/RT3070 Wireless Adapter type: USB
driver: rt2800usb bus ID: 2-1.5:6 chip ID: 148f:3070
IF: wlx48022a40f773 state: down mac: <filter>
IF-ID-1: bridge0 state: down mac: <filter>
Drives:
Local Storage: total: 1.37 TiB used: 186.84 GiB (13.3%)
ID-1: /dev/sda model: SPCC Solid State Disk size: 238.47 GiB
speed: 3.0 Gb/s serial: <filter>
ID-2: /dev/sdb vendor: Seagate model: ST3750525AS size: 698.64 GiB
speed: 3.0 Gb/s serial: <filter>
ID-3: /dev/sdc vendor: Western Digital model: WD5000AZRX-00L4HB0
size: 465.76 GiB speed: 3.0 Gb/s serial: <filter>
Partition:
ID-1: / size: 232.08 GiB used: 186.76 GiB (80.5%) fs: ext4 dev: /dev/dm-1
ID-2: /boot size: 703.5 MiB used: 77.4 MiB (11.0%) fs: ext4 dev: /dev/sda1
ID-3: swap-1 size: 980.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2
Sensors:
System Temperatures: cpu: 30.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com tina main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ bionic partner
Active apt repos in: /etc/apt/sources.list.d/rolfbensch-sane-git-bionic.list
1: deb http://ppa.launchpad.net/rolfbensch/sane-git/ubuntu bionic main
Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
1: deb [arch=amd64] https://repo.skype.com/deb stable main
Info:
Processes: 237 Uptime: 6m Memory: 7.73 GiB used: 1.44 GiB (18.6%)
Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Shell: bash
v: 4.4.20 running in: gnome-terminal inxi: 3.0.32
MrEen
Level 23
Posts: 17600 Joined: Mon Jun 12, 2017 8:39 pm
Post
by MrEen Thu Jan 14, 2021 6:55 pm
Hi MartinA,
Let's start by making sure the correct input is the default with this command:
MartinA
Level 1
Posts: 7 Joined: Fri Dec 27, 2019 7:18 am
Post
by MartinA Wed Jan 27, 2021 7:28 am
Mr Een, thank you. So sorry for the delay in getting back. Here is what that command gave.
(I have the mic plugged into the front microphone socket.)
Code: Select all
martin@mainPC:~$ pacmd list-sources
2 source(s) available.
index: 0
name: <alsa_output.pci-0000_00_1b.0.analog-stereo.monitor>
driver: <module-alsa-card.c>
flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 1030
volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max rewind: 0 KiB
sample spec: s16le 2ch 44100Hz
channel map: front-left,front-right
Stereo
used by: 0
linked by: 0
configured latency: 0.00 ms; range is 0.50 .. 371.52 ms
monitor_of: 0
card: 0 <alsa_card.pci-0000_00_1b.0>
module: 7
properties:
device.description = "Monitor of Built-in Audio Analogue Stereo"
device.class = "monitor"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xfe600000 irq 34"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "1c20"
device.product.name = "6 Series/C200 Series Chipset Family High Definition Audio Controller"
device.form_factor = "internal"
device.string = "0"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
* index: 1
name: <alsa_input.pci-0000_00_1b.0.analog-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 9039
volume: front-left: 65537 / 100% / 0.00 dB, front-right: 65537 / 100% / 0.00 dB
balance 0.00
base volume: 5841 / 9% / -63.00 dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max rewind: 0 KiB
sample spec: s16le 2ch 44100Hz
channel map: front-left,front-right
Stereo
used by: 0
linked by: 1
configured latency: 0.00 ms; range is 0.50 .. 371.52 ms
card: 0 <alsa_card.pci-0000_00_1b.0>
module: 7
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC662 rev1 Analog"
alsa.id = "ALC662 rev1 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xfe600000 irq 34"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "1c20"
device.product.name = "6 Series/C200 Series Chipset Family High Definition Audio Controller"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "32768"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analogue Stereo"
device.description = "Built-in Audio Analogue Stereo"
alsa.mixer_name = "Realtek ALC662 rev1"
alsa.components = "HDA:10ec0662,1025c000,00100101 HDA:80862805,10250493,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
analog-input-front-mic: Front Microphone (priority 8500, latency offset 0 usec, available: yes)
properties:
device.icon_name = "audio-input-microphone"
analog-input-rear-mic: Rear Microphone (priority 8200, latency offset 0 usec, available: no)
properties:
device.icon_name = "audio-input-microphone"
analog-input-linein: Line In (priority 8100, latency offset 0 usec, available: no)
properties:
active port: <analog-input-front-mic>
MrEen
Level 23
Posts: 17600 Joined: Mon Jun 12, 2017 8:39 pm
Post
by MrEen Wed Jan 27, 2021 3:12 pm
Okay, that part looks fine.
Go to
onlinemictest.com and see if the input is recognized there.
