No Sound

Post by **SMG** » Thu May 04, 2023 1:12 pm

spaarks wrote: ⤴Thu May 04, 2023 10:18 am

card 1: PCH [HDA Intel PCH], device 0: ALC3228 Analog [ALC3228 Analog]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
dinny@dinny-23-q130na:~$

What is the output for

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aplay -l

on your Linux Mint install?

The part I quoted is the audio card and the information I found for it indicates it has been supported since the 4.5 kernel.

You indicated you installed pavucontrol on Linux Mint. Please attach a screenshot (the attachments button is below the reply box) of alsamixer with the ALC3228 card selected. You want to make sure none of the columns have MM at the bottom because that means those options are muted.

If you need more information about pavucontrol, please check the Audio Volume Options section of the Tips for Troubleshooting Sound Issues Rev. 1 topic.

spaarks · Post by **spaarks** » Thu May 04, 2023 1:41 pm

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denis@denis-GeoFlex-110:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 1: HDMI1 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 2: HDMI2 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 3: HDMI3 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
denis@denis-GeoFlex-110:~$

that is in my installed LM Mate

spaarks · Post by **spaarks** » Thu May 04, 2023 1:56 pm

In alsamixer the ALC3228 card is not shown.

Post by **SMG** » Thu May 04, 2023 2:06 pm

Betty wrote: ⤴Thu May 04, 2023 12:58 pmneglected to say I'm using LMDE - thought I was in the LMDE section but, apparently, there isn't one...

Yes, there is a LMDE section Debian Edition Support. Sound would be under Hardware Support in that section.

Post by **SMG** » Thu May 04, 2023 2:39 pm

What kernel do you have installed right now on Linux Mint?

Did you have wifi with the Kubuntu 23.04 live session?

spaarks · Post by **spaarks** » Thu May 04, 2023 3:29 pm

I am back to my original Kernel: 5.15.0-70-generic x86_64 bits.
Yes I had wifi with Kubuntu Live and also with Ubuntu Desktop Live....but no sound with either.

Post by **SMG** » Thu May 04, 2023 6:03 pm

spaarks wrote: ⤴Thu May 04, 2023 3:29 pm I am back to my original Kernel: 5.15.0-70-generic x86_64 bits.

Okay. Usually, if a sound card does not show up, the only way to get it to appear is to use a newer kernel.

spaarks wrote: ⤴Thu May 04, 2023 3:29 pmYes I had wifi with Kubuntu Live and also with Ubuntu Desktop Live....but no sound with either.

I don't understand why you didn't have wifi with the 5.19 or 6.1-oem kernels when you have it with both the 5.15 and the 6.2 kernels, but maybe the information in this topic will help you because it looks like the same device and the same thing happened to that person no wifi after update (Solved). Just ask if you have any questions about the information in that topic.

spaarks · Post by **spaarks** » Fri May 05, 2023 8:31 am

That seems a bit too advanced for me. In any case the sound did not work in the newer kernels.

spaarks · Post by **spaarks** » Fri May 05, 2023 8:45 am

I ran a live Manjaro, which uses arch rather than ubuntu.
Alsamixer (F6) shows sofessx8336 soundcard.
I set max vol in alsamixer and the manjaro sound output. Nothing from speakers but sound from headphones but very low.

Post by **SMG** » Fri May 05, 2023 8:51 am

spaarks wrote: ⤴Fri May 05, 2023 8:31 amThat seems a bit too advanced for me.

That does not tell me with what you might need help.

There are step-by-step instructions at the link which describes how to add the rtw88 driver from Larry Finger.

spaarks wrote: ⤴Fri May 05, 2023 8:31 amIn any case the sound did not work in the newer kernels.

I need to see the output of this command with the newer kernels.

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journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

You may need to add firmware so your sound works, but I can not know that without the data.

spaarks wrote: ⤴Fri May 05, 2023 8:45 am I ran a live Manjaro, which uses arch rather than ubuntu.
Alsamixer (F6) shows sofessx8336 soundcard.

The sofessx8336 is what the other person in the link I provided earlier in the topic has.

spaarks wrote: ⤴Fri May 05, 2023 8:45 amI set max vol in alsamixer and the manjaro sound output. Nothing from speakers but sound from headphones but very low.

I will repeat what I advised earlier:

SMG wrote: ⤴Thu May 04, 2023 8:52 amThe person in the other topic had to install alsamixer and make adjustments, "It work enabling both right and left Mixer DAC in alsamixer, also i put everything at 100% volume". However, that presumes all the correct firmware is installed which is why I ask for the output of the command.

It's hard to help you when you keep jumping around trying this and that and you don't provide the information I request.

spaarks · Post by **spaarks** » Fri May 05, 2023 12:53 pm

I was trying to find a distro that works with the ssx8336 sound card. You seemed interested in the live Kubuntu. But you are right it only adds confusion so I will confine my posts to data you have asked for!

Post by **SMG** » Fri May 05, 2023 2:18 pm

spaarks wrote: ⤴Fri May 05, 2023 12:53 pm I was trying to find a distro that works with the ssx8336 sound card.

The other topic I provided in this post indicates it works with Linux Mint, but there may be some changes needed so it works.

Can you provide the output of

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journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

with the 5.19 or 6.1-oem kernel installed? If you do not have wifi working, perhaps you can copy it to a usb to switch to a different computer so you can provide the information.

Or you can see if you get a tether working as per the link in these instructions so you can get the wifi working

SMG wrote: ⤴Fri May 05, 2023 8:51 amThere are step-by-step instructions at the link which describes how to add the rtw88 driver from Larry Finger.

If you need help with the instructions, please identify the specific step where you want help.

spaarks · Post by **spaarks** » Sat May 06, 2023 12:10 pm

I'm going on a trip tomorrow and need my laptop to be fully functioning, so I'm going to re-install Windows for the moment.
I will return to this when I get back in a couple of weeks.
Meanwhile thank you very much for your help.

spaarks · Post by **spaarks** » Tue May 30, 2023 9:29 am

I have installed Ubuntu Lobster which uses Linux Kernel 6.2 but the sound is still not working.
The wi-fi is OK.
Sound was fine in Windows, but I'd prefer to stick with LM.

spaarks · Post by **spaarks** » Tue May 30, 2023 9:49 am

I am now back on LM 21.1 MATE.

Post by **SMG** » Tue May 30, 2023 9:50 am

spaarks wrote: ⤴Tue May 30, 2023 9:29 amSound was fine in Windows, but I'd prefer to stick with LM.

The person in this topic [SOLVED] USB audio output not working after update: only dummy output just found success with the essx8336 sound card in addition to the other person I previously mentioned.

You never supplied the information I requested earlier so I do not know at this time what might be needed for your situation. Please provide the output of

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journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

spaarks · Post by **spaarks** » Tue May 30, 2023 11:48 am

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denis@denis-GeoFlex-110:~$ journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"
May 30 16:32:36 denis-GeoFlex-110 kernel: ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
May 30 16:32:38 denis-GeoFlex-110 kernel: snd_hda_intel 0000:00:0e.0: DSP detected with PCI class/subclass/prog-if info 0x040100
May 30 16:32:38 denis-GeoFlex-110 kernel: snd_soc_skl 0000:00:0e.0: DSP detected with PCI class/subclass/prog-if info 0x040100
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: DSP detected with PCI class/subclass/prog-if info 0x040100
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: DSP detected with PCI class/subclass/prog-if 0x040100
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: use msi interrupt mode
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: hda codecs found, mask 4
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: using HDA machine driver skl_hda_dsp_generic now
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: DMICs detected in NHLT tables: 0
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: Firmware info: version 2:0:0-b678a
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: Firmware: ABI 3:20:0 Kernel ABI 3:18:0
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: warn: FW ABI is more recent than kernel
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: unknown sof_ext_man header type 3 size 0x30
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: Firmware info: version 2:0:0-b678a
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: Firmware: ABI 3:20:0 Kernel ABI 3:18:0
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: warn: FW ABI is more recent than kernel
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: Topology: ABI 3:20:0 Kernel ABI 3:18:0
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: warn: topology ABI is more recent than kernel
May 30 16:32:38 denis-GeoFlex-110 kernel: sof-audio-pci-intel-apl 0000:00:0e.0: ASoC: Parent card not yet available, widget card binding deferred
May 30 16:32:38 denis-GeoFlex-110 kernel: usbcore: registered new interface driver snd-usb-audio
May 30 16:32:38 denis-GeoFlex-110 kernel: input: sof-hda-dsp HDMI/DP,pcm=1 as /devices/pci0000:00/0000:00:0e.0/skl_hda_dsp_generic/sound/card0/input14
May 30 16:32:38 denis-GeoFlex-110 kernel: input: sof-hda-dsp HDMI/DP,pcm=2 as /devices/pci0000:00/0000:00:0e.0/skl_hda_dsp_generic/sound/card0/input15
May 30 16:32:38 denis-GeoFlex-110 kernel: input: sof-hda-dsp HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:0e.0/skl_hda_dsp_generic/sound/card0/input16
denis@denis-GeoFlex-110:~$

Post by **SMG** » Tue May 30, 2023 3:23 pm

spaarks wrote: ⤴Tue May 30, 2023 9:49 am I am now back on LM 21.1 MATE.

Are you still using the 5.15 kernel? I believe there are options for rtl8821ce which will work on newer kernels, but I suggest making a topic in the Networking forum to get help with that.

Are you now using a usb sound card? I noticed this in the output.

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May 30 16:32:38 denis-GeoFlex-110 kernel: usbcore: registered new interface driver snd-usb-audio

spaarks · Post by **spaarks** » Tue May 30, 2023 5:55 pm

Yes 5.15. I tried 6.1 but there were issues with WiFi.
Ubuntu lobster uses kernel 6.2 which does not work for sound either .
I was not using usb sound card at the time I took the output snapshot, but a usb sound card works ok.
On Windows the sound is ok, so my hardware is ok

Post by **SMG** » Tue May 30, 2023 8:37 pm

spaarks wrote: ⤴Tue May 30, 2023 5:55 pm Yes 5.15. I tried 6.1 but there were issues with WiFi.

And you didn't try installing any drivers to fix those wifi issues?

spaarks wrote: ⤴Tue May 30, 2023 5:55 pmUbuntu lobster uses kernel 6.2 which does not work for sound either .

If the wifi is working with the 6.2 kernel, I believe you can install that same kernel with Mainline – Another Tool to Install Latest Kernel in Ubuntu / Linux Mint. Why don't you give that a try and then provide the output of

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journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

with the 6.2 kernel.

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